Fresh Jobs at MTN

Responsibilities

Setting Strategic Direction for Responsible Supply Chains:

• Develop and communicate MTN’s global supply chain sustainability strategy, ensuring it aligns with the broader corporate sustainability and ESG (Environmental, Social, Governance) goals.
• Work closely with senior leadership and local teams in MTN’s operating countries to ensure that sustainability objectives are well understood, actionable, and aligned with local supply chain practices and priorities.
• Provide strategic guidance to MTN’s local operations to embed sustainable and ethical sourcing practices tailored to the unique challenges and opportunities of each market working closely with Global Supply Chain and Souring team.
• Continuously assess the sustainability landscape in different countries, incorporating local context (e.g., regulatory, social, and environmental factors) into MTN’s responsible supply chain strategies.

Supplier Engagement & Alignment with Sustainability Commitments:

• Lead efforts to engage MTN’s suppliers at a global level, ensuring they understand and align with MTN’s sustainability commitments, including reducing carbon emissions, promoting gender equality, ensuring responsible labor practices, and ethical sourcing.
• Develop and implement supplier engagement programs to support the alignment of their sustainability strategies with MTN’s core ESG goals, fostering shared responsibility in achieving MTN’s sustainability targets.
• Collaborate with suppliers to create action plans for improving sustainability within their operations, helping them meet MTN’s expectations for ethical, social, and environmental practices.
• Ensure the integration of sustainability performance indicators in supplier contracts and oversee regular assessments of supplier performance against these metrics.

Global Supply Chain Policy Development & Compliance:

• Drive the development and implementation of policies, guidelines, and standards for responsible sourcing and supply chain sustainability across MTN’s global operations.
• Ensure that MTN’s supply chain practices comply with local and international sustainability standards, laws, and regulations, including those related to human rights, environmental protection, and fair trade.
• Collaborate with MTN’s legal and compliance teams to ensure that MTN’s suppliers adhere to the company’s ethical sourcing policies and sustainability commitments.
• Establish robust supplier audits and assessments to verify adherence to sustainability standards, identifying any risks or gaps and driving improvements where necessary.

Building Cross-functional Collaboration Across Countries and Departments:

• Work closely with key internal stakeholders, including procurement, operations, legal, finance, and sustainability teams, to embed sustainability principles into all stages of the supply chain from sourcing to delivery.
• Develop frameworks for ensuring that sustainability objectives are consistently communicated and achieved across MTN’s global supply chain, regardless of geographical location or market conditions.
• Guide local operations teams in different countries on how to implement and execute MTN’s responsible supply chain strategies, while also accommodating for regional variations in supply chain structures and challenges.
• Lead regular training and knowledge-sharing sessions for internal teams and local supply chain leaders to ensure alignment with global sustainability goals and to build the necessary capacity for driving sustainable change.

Risk Management, Performance Measurement & Reporting:

• Identify, assess, and mitigate ESG risks within the supply chain, including environmental, social, and governance risks, by implementing proactive risk management strategies.
• Develop and maintain a robust system for monitoring, measuring, and reporting on supplier sustainability performance, ensuring alignment with MTN’s overall sustainability targets.
• Regularly track supplier performance against agreed sustainability KPIs, identifying areas for improvement and working closely with suppliers to address deficiencies.
• Produce and present detailed reports to senior leadership and other key stakeholders, showcasing progress in supplier sustainability alignment and identifying key risks and opportunities.

Innovation & Continuous Improvement:

• Foster a culture of continuous improvement within MTN’s supply chain by encouraging innovation in sustainability practices, technologies, and processes.
• Stay abreast of emerging trends in sustainability, including new technologies and industry best practices, and drive their integration into MTN’s supply chain.
• Lead the development of new programs and initiatives that enhance sustainability within the supply chain, such as carbon footprint reduction, waste minimization, and the promotion of circular economy principles.
• Work closely with suppliers to encourage the adoption of sustainable technologies and practices, leveraging MTN’s scale and influence to drive broader industry change.

Training, Capacity Building & Stakeholder Engagement:

• Develop and implement training programs for both MTN employees and suppliers to enhance their understanding of responsible supply chain practices, sustainability challenges, and MTN’s commitments.
• Foster relationships with key stakeholders, including governments, NGOs, industry groups, and sustainability organizations, to stay informed about policy changes, best practices, and new opportunities for collaboration.
• Act as an advocate for MTN’s supply chain sustainability efforts, representing the company in external forums and building the MTN brand as a leader in responsible sourcing.

Celebrating Milestones & Recognizing Supplier Contributions:

• Regularly celebrate milestones and successes within MTN’s supply chain sustainability journey, highlighting supplier achievements and contributions to the company’s overall ESG goals.
• Create recognition programs to incentivize suppliers to continuously improve their sustainability performance and to demonstrate MTN’s commitment to partnership and collaboration.

Qualifications

Education:

• Minimum 4 year degree/Postgraduate in Supply Chain Management, Environmental Science, Business Administration, or related field.
• A Master’s degree or relevant certifications in sustainability, ESG, or responsible sourcing is highly desirable.
• Relevant certification / accreditation / membership with professional body as required for role.

Experience:

• Minimum of 5 – 8 years of experience in supply chain management with a focus on sustainability, responsible sourcing, or ESG.
• Demonstrated experience in leading global supply chain sustainability initiatives, with a proven track record of engaging and aligning suppliers with corporate sustainability commitments.
• Extensive experience in working with suppliers across diverse geographies, including developing markets, to promote ethical sourcing and responsible supply chain practices.
• Strong understanding of global sustainability frameworks (e.g., UN Global Compact, ISO 14001, GRI), environmental regulations, and industry standards related to supply chain sustainability.

Key Skills & Competencies:

• Strong strategic thinking and ability to align global supply chain operations with broader sustainability goals and corporate strategy.
• Excellent communication, negotiation, and relationship-building skills, with the ability to engage stakeholders at all levels, from senior management to suppliers.
• Ability to manage complex, cross-functional projects and collaborate effectively with teams across different countries and departments.
• Strong analytical skills with the ability to assess risks, monitor supplier performance, and drive data-driven decision-making.
• Deep understanding of environmental, social, and governance (ESG) principles as they relate to supply chain management.
• Ability to influence and drive change within both internal teams and external suppliers, fostering a culture of collaboration and continuous improvement.

Key Attributes:

• Visionary Leader: Able to develop and articulate a clear, compelling strategy for responsible supply chain practices that aligns with MTN’s sustainability goals.
• Collaborative Change Agent: Skilled in working with diverse teams across different countries, guiding them towards common sustainability objectives.
• Results-Oriented: Focused on delivering measurable outcomes in responsible sourcing, supplier engagement, and supply chain sustainability performance.
• Innovative & Adaptive: Comfortable navigating a rapidly changing sustainability landscape and promoting the adoption of new practices, technologies, and ideas.

Other:

• Regional and international travel may be required
• Fluent in English. Ability to communicate in French and other African languages would be advantageous

Responsibility towards:

• Key customers: Group Chief Sustainability and Corporate Affairs Officer, General Manager: Sustainability & Shared Value, Global Sourcing and Supply Chain. Opco CEOs, Opco Head of Corporate Services and Sustainability representatives, Group Functions, and business areas, and MTN’s other stakeholders.
• Key suppliers: Sustainability Consulting Firms, Environmental Agencies, Reporting Firms, UN and formally registered Bodies, Global Responsible Supply Chain organisations and Research Agencies.

Apply Before: 07/11/2025

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Job Description

Mission/ Core Purpose of the Job

• Senior Channel Manager will oversee developing and maintaining Employee Connect, VSAM and Telesales, with a goal to provide exponential growth go-to – market in these channels and programme.
• To define and lead strategy for Employee Connect, Telesales and VSAM within all segments and Segments / Channels (Large Enterprise, Public Enterprise, Small Medium Enterprise, Partnership Enterprise and Branded Retail Channels) for the Indirect Channels Business Unit.
• This role will therefore be required to closely partner with the Regions, Key accounts, Online Channel, CVM, ICT, Commercial and operational support in terms of aligning regional execution to the EBU national strategy.
• The role will report directly to GM: Indirect

Responsibilities

Key Activities and Responsibilities

Key Tasks

• Senior Manager: EC, Telesales and Employee Connect Channels focusing on strategy, go-to-market, acquisition in new and existing clients in consultative engagement
• Head the Employee Connect, Telesales, VSAM channels focusing on go-to-market, new business, client retention and growth
• Achieve sales & revenue targets annually for the channels & programme: Employee Connect, Telesales & VSAM
• Lead the virtual sales team and actively participating in strategic account planning, value proposition creation and business development activities
• Lead RFI/RFP/RFQ response for the channels
• Serve as a Subject Matter Expert in commercial value proposition for one or more technology areas
• Manage and maintain acquisition plans for the Employee Connect, VSAM and Telesales
• Manage and maintain customer engagement models to ensure seamless delivery across all delivery points. Liaise with relevant areas and verticals to ensure delivery.
• Own and deliver key relationships at Executive levels
• Conceive, create and drive implementation of innovative promotional plans in line with Marketing and Sales plans, objectives and requirements
• Build a reputation internally within MTN and externally to ensure leadership in the Employee Connect, Telesales and VSAM for Mobile and ICT markets
• Liaise with Channel Managers, Marketing, Product and Training to ensure sales teams are trained and skilled to engage with customers and provision of effective sales argumentation and tools.
• Monitor and manage / escalate vertical/segment conflicts
• Identify key markets/accounts for growth of revenue
• Establish future revenue per vertical / market segment / product mix / customer
• Drive development and implementation of relevant solutions by industry or customer type
• Strategically develop and drive student connect programme
• Strategically develop and drive EBU Prepaid proposition for the informal SME market
• Strategic manage sales performance of employee connect account management nationally (partnering with regional senior management).

Customer Satisfaction

• Ensure delivery on customer specific strategies
• Ensure effective delivery for excellent customer experience
• Oversee the establishment of SLA’s with customers. Manage the output. and ensure reporting on delivery and sustainability through the SLA Management and SLA reporting functions respectively
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future
• Build channels and operating models
• Initiate change to continually improve all aspects of service delivery
• Identify trends / patterns pertaining to customer requests and needs and filter this information through to relevant areas of the business to continually improve all aspects of service delivery
• A weekly sales cadence will be required with a view to provide pipeline size across the segments and channels, conversion to a sales order and ultimately to revenue generation as measured by revenue targets.

Reporting

• Report on results for the area, including the compilation of periodical activity, budget compliance and feedback reports. Report to the business and key stakeholders
• Ensure ongoing communication to critical stakeholders within EBU and with CMO Marketing, Partners, Technology and Network, IS and Finance

Budget Management

• Forecast, plan, develop and review the Sales and Service budget for the area that provides MTN with return on investment
• Contribute to, challenge and implement the long-term strategy for the mobile enterprise and Employee Connect, Telesales and VSAM functions and ensure alignment of all activities undertaken in the unit to the strategy
• Input into the business plan to ensure delivery to the mobile and ICT within Employee Connect, Telesales and VSAM, and to ensure competitiveness on all elements
• Input into reviewing organisational activities and assist in recommending corrective actions if necessary
• Contribute towards long-term forecasts and predictions (2-5 years)
• Analyse trends and highlight areas of the business that may be developed further
• Identify opportunities to generate new revenue.

Project Management

• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management

Creativities (improvement/innovation inherent)

• Structure and build key customer insight, and communicate this to the business by vertical strategy documents
• Identify and establish relationships with key customer/influencers to gain market share.
• Network extensively and build and maintain relationships (internal and external).
• Allocate the right customers to the right staff
• Motivate staff through innovative into action.
• Build brand credibility.
• Build future business plans.
• Reckoning innovative solutions to enhance sales.
• Make continuous improvements system, process and procedures level.
• Identified innovative ways to use minimum resources to achieve maximum outputs.
• Identify and exploit new opportunities to grow new business.
• Proactively seek information on business issues, particularly outside the scope of the area which may impact on the results.
• Implement cost saving activities
• Recommend innovative solutions to enhance MTN performance
• Ensure continuous improvements at system, process and procedure level, in alignment with EBU
• Streamline the channel in accordance to MTN strategy, economic conditions and market pressures in order to optimise revenue
• Network extensively and establish sound relationships with all stakeholders including external service providers
• Proactively encourage and maintain executive relationships
• Utilise business intelligence to identify trends and risks for MTN

Leadership and Direction

• Lead the definition and sizing of target market, customer base and key alliances and partnerships.
• Identify, evaluate and structure key partnerships and alliances to ensure continued financial health and maximum value creation.
• Build and manage a highly talented solution sales team, focused on driving adoption and market penetration.
• Prepare and provide regular business reviews to channels regarding strategic initiatives and overall sales performance against goals. Highlight successes, challenges, roadblocks and actions.
• Hold direct reports accountable for the achievement of business plans and take corrective actions where necessary to ensure achievement of business objectives.

Business Analysis

• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
• Identify and implement innovative ways to use minimum resources to achieve maximum outputsSupervisory / Leadership / Managerial Tasks: Refers to the responsibilities for directing, guiding, motivating and influencing others.

Supervisory / Leadership / Managerial Tasks:

• Recruit, develop and retain people with outstanding skills, qualifications and potential
• Define the Team KPAs and KPIs that will be cascaded to each member
• Performance management and identification of training needs
• Drive a culture that embraces and lives the MTN brand values, and ensures compliance across the channel
• Accountable for a customer centric culture and shift to legendary service provision
• Build talent by identifying and developing new leaders for the respective environment
• Employee relations and collaborative teamwork
• Manage Employment Equity and diversity
• Coaching and guidance of subordinates
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Integrate various activities of division
• Manage contributions and expectations of external service providers and stakeholders
• Display insight into leadership style and how it impacts on performance positively and negatively
• Ensure communication and fundamental understanding of strategy elements to all affected teams
• Ensure ongoing liaison with other areas of the business
• Clarify roles for different levels of managers and operations, matching the level of expertise and results required and agreeing performance standards
• Review staff performance management, evaluating, assessing and tracking performance to ensure that objectives and targets are achieved
• Understand the need to train and develop staff to be able to use resources optimally and enhance performance
• Deploy and redeploy resources to get the work done
• Build and enforce a customer centric approach
• Build employee relations and collaborative teamwork
• Have the self-insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees’ behaviour

Qualifications

Education

• 4 Year Tertiary qualification in Commerce or equivalent

Experience

• Manager track record of 10 years or more managing; with at least 3 years in relevant sector/ industry
• 5 Years Channel Development Experience
• At least 10 years Sales experience in managing sales team and developing channels (e.g. Sales Manager, Call Centre, consulting) and exposure to national and international trends and strategy.
• At least 5 years of leadership experience in managing Telesales and Sales Channel, in fast moving technology intensive industries
• Experience in developing products, programme and operating model to increase revenue.

Apply Before: 07/11/2025

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Job Description

Mission / Core Purpose of the Job

• The Senior Specialist – Enterprise Engagement Services is responsible for supporting the commercial success and lifecycle management of enterprise engagement products across digital channels such as bulk SMS, WhatsApp bots, chat wallets, and mobile platforms.
• The role provides strategic input, drives execution, and collaborates with sales and product teams to remove barriers for consumer engagement, ensuring enterprises can seamlessly interact with their customers.
• The role balances market-facing sales support with back-end product development and optimization, with a 70% focus on engagement services solutions.

Responsibilities

Key Activities and Responsibilities

Strategy Input and Implementation

• Provide input into and execute the Enterprise Engagement Strategy to drive sustainable business growth and market expansion.
• Contribute to the identification of new business opportunities by analyzing customer needs and industry trends.
• Act as a subject matter expert across ICT, Mobile, and Digital Engagement platforms, identifying trends and translating them into opportunities.
• Assist in the development of customer engagement frameworks that enhance solution co-creation.
• Participate in cross-functional collaboration to ensure alignment between business development, product teams, and customer service functions.

Commercial Enablement & Revenue Contribution

• Identify, evaluate, and develop new business opportunities that drive revenue and enhance market positioning.
• Support sales teams with pre-sales engagements, product demos, and technical advice to drive customer acquisition.
• Drive a consultative sales approach, ensuring that engagement efforts translate into long-term customer value and revenue growth.
• Establish and maintain strategic partnerships with enterprise customers, industry leaders, and key stakeholders.
• Leverage data analytics and market intelligence to identify emerging trends and inform business development initiatives.

Product Lifecycle Support and Customer Engagement

• Assist in managing the end-to-end lifecycle of digital engagement products including bulk messaging, chat bots, and customer interaction tools.
• Work closely with enterprise customers to co-create tailored solutions that address their specific business needs.
• Ensure alignment between customer requirements and internal product development roadmaps to enhance solution offerings. This may also include working with marketing and sales enablement to create collateral and case studies that showcase business value.
• Track product performance and customer feedback to inform product enhancements and roadmap planning.
• Collaborate with product owners, developers, and operations to ensure platforms are stable, scalable, and fit-for-purpose.
• Champion ease of communication between businesses and their customers by enabling intuitive and frictionless engagement experiences.
• Identify and help remove technical and process barriers that limit adoption or effectiveness of enterprise messaging solutions.

Budget, Cost Control & Reporting

• Optimize operational expenses while maximizing revenue generation.
• Manage, monitor and control the budgetary needs for Programmes/ Projects in line with business objectives.
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets.
• Monitor costs and determine initiatives to increase efficiencies and optimise resources - maximise cost/benefit ratios .
• Where relevant, ensure Vendor and IT costs are effectively managed

Sales Pipeline & Revenue Forecasting

• Monitor adoption and usage of engagement products to contribute to revenue forecasting and tracking. Provide regular financial reporting and forecasting on platform performance.
• Provide input into end-to-end sales pipeline management, ensuring proper tracking, opportunity qualification, and conversion.
• Develop and execute strategies for accelerating deal closure and maximizing revenue generation.
• Assist with the implementation of revenue forecasting models, ensuring accuracy in financial planning and business decision-making.

Governance, Policies and Procedures

• Develop and enforce governance policies and procedures to ensure compliance with corporate standards and regulatory requirements.
• Implement risk management strategies to identify, assess, and mitigate business risks.
• Maintain accurate and transparent documentation of business activities and decisions.
• Conduct regular reviews and audits to ensure adherence to regulatory and governance policies.

People & Culture Management

• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
• Enable and model healthy employee relations and collaborative teamwork.
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans.
• Define the KPAs and KPIs that will be cascaded down to direct reports.
• Manage Performance and identify training needs. Coach and guide subordinates.
• Share deep domain knowledge and expertise with peers, helping them understand complex concepts and best practices in the Business Line, fostering knowledge transfer amongst peers.
• Where required, lead formal and informal training sessions on specific platform management tools, processes, or methodologies.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour.
• Make the environment the best place to work.
• Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.

Qualifications

Education

• Minimum of 4-year tertiary degree in related field

Experience

• Minimum 7 years experience in enterprise sales, business development, or customer engagement within the ICT, telecom, or digital solutions industry.
• Demonstrated experience in developing and executing strategic business plans with measurable impact.
• Proven ability to lead complex enterprise engagements and deliver revenue growth.
• Experience in managing sales pipelines, revenue forecasting, and customer-centric solution development.
• Strong leadership experience in managing cross-functional teams and driving business transformation.
• Product development and client-facing sales support
• Product lifecycle management and service support

Skills

• Experience CORE Mobile (Voice Data
• ICT (e.g. Fibre, Security)
• Engagement Services
• Platform analytics and reporting
• Consultative Selling & Enterprise Solution Sales
• Sales Pipeline & Opportunity Management
• Negotiation & Deal Structuring
• Customer Relationship Management (CRM) Systems

Apply Before: 07/11/2025

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Responsibilities

The Manager Network Security will be accountable to achieve the following objectives:

Technical Excellence

• Develop and design Cloud Security Architectures (e.g., people, processes, technology);
• Responsible for the implementation of technical architectures for group wide risk mitigation of key risk areas on MTN Cloud and legacy Solution Stack, including security monitoring, cloud security assurance, group policy and vulnerability management;
• Assist OPCOs with cloud and legacy technical security solution designs and implementation
• Determine a holistic view of technical security requirements on Cloud Solution Stack by evaluating current security operations and requirements; researching security standards; studying architecture/platform; identifying integration issues and preparing cost estimates;
• Evaluate integration points to ensure they provide adequate protection for the processing, transmission, and storage of transactions;
• Ensure a standardized and aligned approach driven from Group Information Security for security architecture across the MTN footprint.

Operational Delivery

• Assist Senior Management to develop and implement the overall cloud security architecture requirements and framework, overarched by the business risk strategy;
• Responsible for the development and implementation of the cloud security architecture roll-out definition and actualization via third parties;
• Roadmap definitions for cloud security systems by monitoring security environment; identifying security gaps; evaluating and implementing enhancements.
• Responsible for the implementation and ongoing compliance of key Cloud Security Solutions
• Responsible for the implementation of Cloud Firewalls, WAFs, IPS, Network Segmentation tools and related process controls to address Network Security in the cloud and Shadow IT risks, in co-operation with the Cyber Defence, GRC and programs teams.
• Perform best-practices risk assessment and Security Quality Assurance of the MTN Cloud Platforms in co-operation with the Governance Risk and Compliance teams.

Budgets

• Assist with management of divisional budgets in line with business objectives and facilitate forecasting;
• Manage project initiative budgets in line with business objectives; and
• Drive initiatives that will ensure that the “cost of operations” are reduced, in line with a least cost operating strategy stemming from the business drivers.

Role Dependencies

• Active support from the Group CTIO; Executive: Information Security
• OPCO LISO’s, Regional Coordinators, Governance Forums, Audit Committee, Internal Auditors, Business Risk, Compliance
• Deep understanding of the MTN business strategy
• Understanding of the OPCO technology, business and regulatory context
• Timely decision making and reporting
• Alignment of OPCO and Group strategy initiatives
• Collaboration

Responsibility towards:

• Key customers: MTN OPCOs, Group Information Security, Group Technology
• Key suppliers: Key Technology Partners, Alliance Stakeholders, Relevant Industry Bodies

Qualifications

Education:

• 4 year Engineering/ Information Science Degree
• Masters in Information Science is preferred

Industry/Certifications

• CISSP, CISM, CCSP certification (one of)
• MCSE: Security (advantageous)
• MCSE: Cloud Platform and Infrastructure
• Microsoft Azure , Google Cloud courses (advantageous)

Experience:

• 5-8 years of relevant work experience in IT Security /Core Network/ IP Networks/ Cloud technologies.
• Experience in designing and implementing organization wide network security policies and features in the Telco environment.
• Experience in managing and implementing large scale network security projects. Implementation of proactive measurements against new threats.
• Experience working in Africa and Middle East and have a grasp of political, social, infrastructure and integrity challenges
• Advanced working understanding of the Information Technology environment of a mobile network operator.
• Experience in working across diverse cultures and geographies (advantageous)
• Experience working in a medium to large ICT / Telecommunications organisation

Other:

• Regional and International Travel obligations

Apply Before: 07/15/2025

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Job Description

• The SM Products & Business Development will form a part of a highly skilled group of management experts who drive the execution of sales strategy for the key accounts and ensure achievement of sales targets.
• The role will ensure effective implementation of company’s strategy to sell products and services.
• The role will lead the pre-sales and solutioning activities within the region and achieve right volume of sales at price levels that ensure profitability.
• As a team leader, he/she is responsible for advising on the preparation of bid documents, solution diagrams and integrated proposals for key accounts.
• The role will regularly review the organization’s sales performance and drive solutions to improve sales.

Key Deliverables

The Senior Manager: Products & Business Development be accountable to achieve the following objectives:

Strategy Development and Implementation

• Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the Group Bayobab product leads.
• Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
• Oversee regular review of the functional strategy and roadmap, under oversight of the MD, to ensure its alignment with the changing dynamics of the internal and external ecosystem.

Staff Leadership and Management

• Source, induct and manage talent in accordance with legislative guidelines.
• Continually develop a culture of strong collaboration and effective team working.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
• Develop and implement a training plan in order to build and develop skills within the team.
• Performance manage resources in accordance with HR policy and legislation where necessary.
• Actively participate in leadership team and develop skills of own team.
• Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance

Strategic Meetings

• Participate and provide input in strategic meetings.
• Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties.
• Provide inputs to and ensure adequate risk mitigation and controls in the function.
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs.
• Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures.

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to MD / Bayobab Products & Business Development teams.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.

Function Tactical

• Review and finalise objectives, targets and budgets for the function, under oversight of the MD.
• Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the MD as and when required.
• Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management.

Performance

• Monitor Products & Business Development functional performance and alignment with overall OpCo strategy.
• SLA approval and exception performance review.

Budgets

• Manage function’s budgets in line with business objectives, under oversight of MD.
• Ensure that the cost of operations are managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the CEO

Operational Delivery

Functional Leadership:

As the functional leader of the Products & Business Development vertical, the role is accountable to:

• Monitor and align the direction, strategy and results of the Products & Business Development vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with.
• Lead and deploy an integrated solution development and problem-solving philosophy across the function.
• Serve on the executive committee to align products goals to other departmental and organizational objectives.

Delivery Leadership:

As the delivery leader of the Products & Business Development vertical, the role is accountable for the following work area outcomes:

• Ensure effective implementation of sales strategy and drive sales revenue generation for the business.
• Accountable for the Local/National accounts, sales, and ensuring delivery.
• Liase with global Account managers on global account deals.
• Define monthly/annual sales targets and take responsibility for the overall sales performance against targets.
• Develop and forecast annual sales quotas for regions; project expected sales profit and volume for existing and new products.
• Provide leadership and direction in the development of solution architecture and product roadmap.
• Advice account teams and ensure development of solution diagrams and bid documents in relation to pre-sales activities.
• Ensure a seamless service and customer experience around products & solutioning while ensuring they meet the desired standards and requirements.
• Ensure appropriate quality checks are conducted on bid documents in line with terms of customer RFP/RFQ.
• Deliver an optimized market mix relative to the core target consumers and ensure execution of customized sales action plans as per consumer needs.
• Monitor product performance to ensure any key performance gaps are identified and resolved on time.
• Deliver periodic sales reporting (on areas like market segmentation, demand generation, conversion rates, pipeline forecast, target account etc.) and provide key business and sales performances insights to senior management for effective decision making.
• Lead the sales team during product launches while introducing new brands and categories to market.
• Monitor the brand and make forecasts, identify new trends in advance to offer the business a competitive advantage in market.
• Build strong relationships with partners and consumers to better understand their needs and interact regularly with them via seminars, sales workshops, sales events etc.

Job Requirements:

Education:

• Four year tertiary qualification in Computer Science, Engineering, Commerce or a related field.
• Masters will be advantageous.

Experience:

• Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role.
• At least 3-4 years in leading / implementing sales strategies and building pre-sales solutions in wholesale/infrastructure/B2B Telecommunications sector/ industry.
• Managerial experience preferably in a sales / wholesale function, preferably in the telecommunications space.
• Successful track record as a senior management professional in delivering exceptional wholesale infrastructure services/products, business growth & financial results.
• Proficient in driving company’s sales strategy, sales execution, and sales performance.
• Good understanding of business principles and practices.

Functional Knowledge:

• Sales strategy planning and execution.
• Pre-sales solutioning / solution architecture.
• Value Proposition building.
• Product design & development
• Sales forecasting and reporting
• Sales performance management
• Business development
• Customer value management
• Account management
• Market intelligence
• Business insights and reporting

Skills

Head - Big Picture Focus

• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow.
• Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings

Heart – Emotionally Intelligent

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviour.
• Guiding People Manager - Is self-aware and guides team capability development through opportunity creation for realising potential.
• Relationship Builder - Builds relationships across the business to influence decision-makers.

Hands – Results Focused

• Results Achiever - Produces sustainable divisional results through ethical practices.
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates.

Key internal stakeholders:

• Opco Sales Team
• Other functions within the OpCo
• Bayobab Products & Business Development Team
• Group FiberCo Teams
• Regional office teams
• Key external stakeholders:
• External auditors/ regulators / statutory bodies (need basis only)
• Third party service providers

Apply Before: 07/11/2025

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Responsibilities

The Manager: Data Analytics and CCM role will be accountable to achieve the following objectives:

Audit Management

• Manage GRC system and other analytical platforms for the Internal Audit function as a technical lead
• Lead the Analytics CoE setup and roll out for key processes and functional areas for Internal Audit across the OPCO
• Support in preparing the CCM framework and roll out for key controls
• Identify and drive where appropriate, opportunities for cost saving initiatives without compromising quality and effectiveness of the framework;
• Provide direction to staff, ensure that the standards for internal audit are compiled at the highest level;
• Report to management on Analytics plan and deployment and CCM plan and deployment, highlighting new internal and external high level risks, cost controls and recommendations for improvements within the Internal Audit department;
• Provide expertise, advice and support to management with by providing technical insights on new technology risks;
• Ensure that best practices in internal audit are incorporated into the framework, driving cost reduction and effectiveness in risk management.
• Manage expertise and resource planning and requirements for Financial and Operational Audit assignments, special assignments and management requests
• Ensure that IA methodology as prescribed by Group Internal Audit is strictly adhered to, including identifying and defining issues, developing criteria, reviewing and analysing evidence, and documenting financial and operational processes and procedures
• Oversee and manage the work of the audit staff in conducting interviews, reviewing documents, developing and administering audit surveys, composing summary memos, and preparing working papers or audit operations
• Review the audit programs to ensure the appropriate data analytical testing mechanisms
• Communicate the results, findings and recommendations of audit projects through written reports and face-to-face presentations on a timely basis to the Senior Manager: Advisory Services
• Ensure that the audit is carried out on the eGRC system in line with process and methodology as mandated by the Group Internal Audit and Forensics function
• Follow up on the implementation of audit recommendations in a timely manner
• Interact with staff, Audit Managers, General Managers, external consultants, and when necessary, with Executive Management to obtain and/or communicate relevant information to achieve the objective/s of the function
• Maintain all MTN and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal Auditing (Standards) and IIA Code of Ethics
• Support the Senior Manager: Advisory Services in coordinating with the External Auditors where needed and facilitate their fieldwork within MTN
• Report on an ad-hoc basis on specific projects as and when necessary

Audit Consulting

• Provide a consulting service to business on governance and business risk issues
• Consult with business clients to improve/re-engineer business processes
• Identify opportunities for increasing operational efficiencies and strengthening management controls on management requests, strategic projects, high value tenders and ad hoc assignments
• Maintain relationships with senior management of assigned functional/business units to provide a value-added service
• Perform risk identification of business operations to assess potential problems or control weaknesses and provide guidance on how to address identified shortcomings on an ad-hoc basis

Key Deliverables

• Reporting on Audit Outcomes
• Quantification of Values at Risk
• Coverage footprint across Departments/Functions/Locations
• Oversight and management of medium to high level audits

Role Dependencies

• Active support from the Senior Manager: Advisory Services
• Understanding of the respective OpCo technology and business contexts and the risks associated with these
• Intra-functional collaborations with Risk and Compliance
• MTN policies and procedures
• Alignment of OpCo with OpCo risk management initiatives
• Skilled and experienced Suppliers/Specialists to support and safeguard functions

Qualifications

Education:

• Minimum 3-year Bachelor of Commerce Degree in Accounting/Audit/Finance
• Chartered Accountant/CIA in related field (i.e. Audit) is advantageous
• Professional qualification in Information Systems Auditing is advantageous (CIA, CPA, CMA or CISA)
• Data analysis /science qualification advantageous

Experience:

• Minimum 5 years of experience in Auditing and Accounting, preferably with Telecommunications/ ICT Services experience and/or auditing of holding/management companies, in a medium to large organisation, with a minimum of 5 years managing audit processes
• Experience in Audit Consulting, Advisory or related client service is essential
• Strong Internal Audit and Risk Management experience designing controls, understanding enterprise control frameworks and prioritising risks
• Experience in a Big 4 Accounting firm is advantageous
• Worked across diverse cultures and geographies advantageous

Competencies:

• Strategy Implementer, Decisive Problem Solver, Best Practice Value Creator
• Culture and Change Champion, Guiding People Manager, Relationship Builder
• Results Achiever, Operationally Astute, Agile, Accountable

Skills:

• Strong Audit skills
• Strong Analytical skills
• Demonstrated ability to drive issues and tasks through to completion
• Results orientated – ability to motivate, manage and drive consensus across diverse teams
• Project Management
• Customer Focused

Apply Before: 07/15/2025

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Job Description

• Develop and execute a strategic product roadmap for the MADAPI platform, ensuring alignment with broader business and digital transformation goals.
• Maintain a clear, prioritized backlog that balances business value, technical feasibility, and user needs, enabling focused and efficient delivery.
• Obtain, document, and validate user stories and acceptance criteria to guide development teams and ensure solutions meet stakeholder expectations
• Ensure that the MADAPI platform supports scalable, secure, and user-centric mobile and API services across internal and external digital products.
• Promote cross collaboration between business, technical, and design teams, ensuring shared understanding, transparency, and alignment throughout the delivery lifecycle.
• Monitor key metrics related to platform adoption, performance, and user satisfaction, using insights to inform enhancements and innovation.

Responsibilities

• Define and drive the delivery of the MADAPI product roadmap aligned with business priorities and digital transformation objectives.
• Own and maintain a prioritized backlog of user stories and technical requirements, ensuring timely, high-quality delivery through agile methodologies.
• Engage proactively with a broad network of stakeholders including product managers, developers, solution architects, UI/UX teams, compliance, and business leaders to ensure alignment of objectives and shared understanding of priorities.
• Act as the single point of accountability for product decisions, providing regular updates and creating feedback loops to ensure the platform continues to meet user and business expectations
• Monitor usage metrics, platform performance, and user feedback to evaluate success and inform continuous improvement of the MADAPI offering.
• Monitor and report on platform performance indicators such as API uptime, response times, adoption rates, and user satisfaction.
• Use analytics and customer feedback to identify areas for enhancement and drive data-informed decisions.
• Ensure that the platform enables seamless integration and mobile application experiences that align with the organisation's digital goals and deliver measurable value to end users.
• Ensure all features and releases comply with internal policies, security standards, data protection regulations, and governance protocols.
• Identify opportunities to enhance platform capabilities and operational efficiencies by staying abreast of emerging technologies and user needs.
• Champion a culture of innovation and continuous improvement by identifying emerging technology trends, user needs, and internal process enhancements.

Qualifications

Education:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field.
• Certification in Product Ownership or Agile Delivery, Manager (POPM), or equivalent.

Experience:

• 8-10 years in a Product Owner or Product Manager, role with Business Analysis or solution architecture experience in a software or digital environment.
• Technical background and knowledge of API, Microservices, AI advantageous

Skills :

• Ability to provide project estimations
• Experience in delivering presentation to senior managers and peers
• Must be delivery focused
• Demonstrated experience in leading agile squads, mentoring and sharing information with peer Product Owners and working with multidisciplinary teams .
• Proven track record of delivering scalable digital products or platforms.
• Experience using tools such as JIRA, Confluence, Azure DevOps, or Aha! for backlog and product lifecycle management.
• Familiarity with digital customer journeys, user-centered design, and data-driven product decisions.
• Understanding of compliance, security, and governance requirements in technology solutions.

Apply Before: 07/12/2025