Senior Specialist - Product Owner.MTN Software Solutions at MTN

Job Description

• Develop and execute a strategic product roadmap for the MADAPI platform, ensuring alignment with broader business and digital transformation goals.
• Maintain a clear, prioritized backlog that balances business value, technical feasibility, and user needs, enabling focused and efficient delivery.
• Obtain, document, and validate user stories and acceptance criteria to guide development teams and ensure solutions meet stakeholder expectations
• Ensure that the MADAPI platform supports scalable, secure, and user-centric mobile and API services across internal and external digital products.
• Promote cross collaboration between business, technical, and design teams, ensuring shared understanding, transparency, and alignment throughout the delivery lifecycle.
• Monitor key metrics related to platform adoption, performance, and user satisfaction, using insights to inform enhancements and innovation.

Responsibilities

• Define and drive the delivery of the MADAPI product roadmap aligned with business priorities and digital transformation objectives.
• Own and maintain a prioritized backlog of user stories and technical requirements, ensuring timely, high-quality delivery through agile methodologies.
• Engage proactively with a broad network of stakeholders including product managers, developers, solution architects, UI/UX teams, compliance, and business leaders to ensure alignment of objectives and shared understanding of priorities.
• Act as the single point of accountability for product decisions, providing regular updates and creating feedback loops to ensure the platform continues to meet user and business expectations
• Monitor usage metrics, platform performance, and user feedback to evaluate success and inform continuous improvement of the MADAPI offering.
• Monitor and report on platform performance indicators such as API uptime, response times, adoption rates, and user satisfaction.
• Use analytics and customer feedback to identify areas for enhancement and drive data-informed decisions.
• Ensure that the platform enables seamless integration and mobile application experiences that align with the organisation's digital goals and deliver measurable value to end users.
• Ensure all features and releases comply with internal policies, security standards, data protection regulations, and governance protocols.
• Identify opportunities to enhance platform capabilities and operational efficiencies by staying abreast of emerging technologies and user needs.
• Champion a culture of innovation and continuous improvement by identifying emerging technology trends, user needs, and internal process enhancements.

Qualifications

Education:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field.
• Certification in Product Ownership or Agile Delivery, Manager (POPM), or equivalent.

Experience:

• 8-10 years in a Product Owner or Product Manager, role with Business Analysis or solution architecture experience in a software or digital environment.
• Technical background and knowledge of API, Microservices, AI advantageous

Skills :

• Ability to provide project estimations
• Experience in delivering presentation to senior managers and peers
• Must be delivery focused
• Demonstrated experience in leading agile squads, mentoring and sharing information with peer Product Owners and working with multidisciplinary teams .
• Proven track record of delivering scalable digital products or platforms.
• Experience using tools such as JIRA, Confluence, Azure DevOps, or Aha! for backlog and product lifecycle management.
• Familiarity with digital customer journeys, user-centered design, and data-driven product decisions.
• Understanding of compliance, security, and governance requirements in technology solutions.

Apply Before: 07/12/2025