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Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the "why” beh...
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- An exciting opportunity exists for a Branch Manager to join our team! The Branch Manager reports directly to the Regional Manager. This position is responsible for ensuring that the Forex Consultants are able to process foreign exchange transactions in an accurate and professional manner. The Forex Consultants and the Mukuru Ambassadors report directly to this position. The Branch Manager is required to manage the safes and control incoming and outgoing money. They are the first point of resolving customer as well as staff issues.
- Internal liaison takes place with the branch staff, while external liaison takes place with external customers.
Duties and Responsibilities (include but is not limited to)
To manage the overall branch operations to ensure the smooth running of the branch
- Ensure the branch is opened on time daily
- Ensure the branch is closed and locked up securely, the alarm is set and in working order
- Respond to incidents when the ranch alarm is set off
- Check that security measures are in place, cameras are in working order
- Ensure there is sufficient stationary and office supplies available at all times
- Liaise with 3rd party suppliers and sign off invoices
- Complete weekly inspection lists and carry our audits
- Ensure Forex Consultants are abiding by uniform regulations
- Ensure the office is kept tidy and branch looks professional at all times
To manage the opening and closing of the safes to ensure stock is kept safe and secure at all times Opening the safe first thing in the morning using correct codes and sign register
- Take sealed bags out of the safe and ask consultant to help count cash float in their bag from the safe
- Ensure opening balances matches previous days closing balance
- Process all stock transferred to managers till
- Ensure all stock is counted and correctly sealed at the end of day
- Lock all sealed bags in the safe securely at the end of the day
- Monitor overs and shorts, carry out investigations for shorts
Escalate shorts to Regional Manager if unresolved
- To issue additional stock to consultants are required throughout the day Issue additional stock/ top up to consultants as needed
- Open safe to retrieve cash and count with the consultants to double check value
- Ensure the stock is accurately transferred to the consultant on the system
- Issue a physical receipt to the consultant
To manage the safe’s stock to ensure money is safely controlled and sufficient funds are available when required Liaise with Fidelity Guards to receive and bank money as required
- Sign for the stock in conjunction with another consultant
- Obtain a session password and capture the stock accurately into the system
- Email relevant parties with the details of the stock received
- Obtain safe code from Transport Forex and lock stock away
To resolve customer queries and complaints in a professional and timeously manner Respond to customer queries in a timely way
- Provide professional customer service at all times
- Resolve complaints as effectively as possible
- Establish the problem and calm the customer down if required
- Refer unresolved issues to the Regional Manager
To oversee the duties of the Forex Consultants and provide assistance when required Provide on the job training to Forex Consultants
- Carry out spot checks on the Consultants cash stock
- Assist with cancelling transactions when needed
- Provide guidance to the Forex Consultants and Mukuru Ambassadors when required
- Attempt to resolve any staff issues or grievances
- Refer to Regional Manager if unable to resolve staff problems
To provide assistance to customers to resolve their queries timeously
- Issue bank statements
- Create and issue confirmation letters to customers
- Assist with processing foreign exchange transactions accurately when required
- provide remittance support if required
To maintain current knowledge of foreign exchange and ICFX system
- Complete daily system tests on system, must achieve 100% or go back and try again
- Complete daily quiz and overall monthly quiz competition
- Submit monthly assignments timeously
- Attend quarterly training and test sessions
To conduct performance management functions to ensure effective running of the branch
- Monitor individual team members performance
- Hold monthly progress discussion with team members
- Coach and mentor staff when required
- Ensure adherence to HR and IR policies (including leave approvals, etc.)
- Ensure all staff attend required training courses for new products and all quizzes are completed
To manage own professional and self-development
- Monitor and manage own targets
- Attend monthly performance meeting Regional Manager
- Attend all required training courses for new products.
Key Requirements
- Knowledge of foreign exchange
- Knowledge of exchange control regulations
- Knowledge of FICA regulations
- Knowledge of money laundering
- Knowledge of Reserve Bank regulations
- Knowledge of Branch management
- Knowledge of HR principles
Additional Skills
- Multitasking skills
- Computer skills
- Telephone skills
- Verbal communication skills
- Organisational & administrative skills
- Conflict management skills
- Attention to detail
- Interpersonal skills
go to method of application »
- An exciting opportunity exists for a Branch Manager to join our team! The Branch Manager reports directly to the Regional Manager. This position is responsible for ensuring that the Forex Consultants are able to process foreign exchange transactions in an accurate and professional manner. The Forex Consultants and the Mukuru Ambassadors report directly to this position. The Branch Manager is required to manage the safes and control incoming and outgoing money. They are the first point of resolving customer as well as staff issues.
- Internal liaison takes place with the branch staff, while external liaison takes place with external customers.
Duties and Responsibilities (include but is not limited to)
To manage the overall branch operations to ensure the smooth running of the branch
- Ensure the branch is opened on time daily
- Ensure the branch is closed and locked up securely, the alarm is set and in working order
- Respond to incidents when the ranch alarm is set off
- Check that security measures are in place, cameras are in working order
- Ensure there is sufficient stationary and office supplies available at all times
- Liaise with 3rd party suppliers and sign off invoices
- Complete weekly inspection lists and carry our audits
- Ensure Forex Consultants are abiding by uniform regulations
- Ensure the office is kept tidy and branch looks professional at all times
To manage the opening and closing of the safes to ensure stock is kept safe and secure at all times Opening the safe first thing in the morning using correct codes and sign register
- Take sealed bags out of the safe and ask consultant to help count cash float in their bag from the safe
- Ensure opening balances matches previous days closing balance
- Process all stock transferred to managers till
- Ensure all stock is counted and correctly sealed at the end of day
- Lock all sealed bags in the safe securely at the end of the day
- Monitor overs and shorts, carry out investigations for shorts
Escalate shorts to Regional Manager if unresolved
- To issue additional stock to consultants are required throughout the day Issue additional stock/ top up to consultants as needed
- Open safe to retrieve cash and count with the consultants to double check value
- Ensure the stock is accurately transferred to the consultant on the system
- Issue a physical receipt to the consultant
To manage the safe’s stock to ensure money is safely controlled and sufficient funds are available when required Liaise with Fidelity Guards to receive and bank money as required
- Sign for the stock in conjunction with another consultant
- Obtain a session password and capture the stock accurately into the system
- Email relevant parties with the details of the stock received
- Obtain safe code from Transport Forex and lock stock away
To resolve customer queries and complaints in a professional and timeously manner Respond to customer queries in a timely way
- Provide professional customer service at all times
- Resolve complaints as effectively as possible
- Establish the problem and calm the customer down if required
- Refer unresolved issues to the Regional Manager
To oversee the duties of the Forex Consultants and provide assistance when required Provide on the job training to Forex Consultants
- Carry out spot checks on the Consultants cash stock
- Assist with cancelling transactions when needed
- Provide guidance to the Forex Consultants and Mukuru Ambassadors when required
- Attempt to resolve any staff issues or grievances
- Refer to Regional Manager if unable to resolve staff problems
To provide assistance to customers to resolve their queries timeously
- Issue bank statements
- Create and issue confirmation letters to customers
- Assist with processing foreign exchange transactions accurately when required
- provide remittance support if required
To maintain current knowledge of foreign exchange and ICFX system
- Complete daily system tests on system, must achieve 100% or go back and try again
- Complete daily quiz and overall monthly quiz competition
- Submit monthly assignments timeously
- Attend quarterly training and test sessions
To conduct performance management functions to ensure effective running of the branch
- Monitor individual team members performance
- Hold monthly progress discussion with team members
- Coach and mentor staff when required
- Ensure adherence to HR and IR policies (including leave approvals, etc.)
- Ensure all staff attend required training courses for new products and all quizzes are completed
To manage own professional and self-development
- Monitor and manage own targets
- Attend monthly performance meeting Regional Manager
- Attend all required training courses for new products.
Key Requirements
- Knowledge of foreign exchange
- Knowledge of exchange control regulations
- Knowledge of FICA regulations
- Knowledge of money laundering
- Knowledge of Reserve Bank regulations
- Knowledge of Branch management
- Knowledge of HR principles
Additional Skills
- Multitasking skills
- Computer skills
- Telephone skills
- Verbal communication skills
- Organisational & administrative skills
- Conflict management skills
- Attention to detail
- Interpersonal skills
go to method of application »
- Join Mukuru's Business Intelligence team as a Data Scientist and play a pivotal role in informing strategic decisions with data-driven insights. We're seeking talented individuals from Cape Town, Johannesburg, and Pretoria (with remote work options) to collaborate with business stakeholders and drive outcomes in Sales, Customer Experience, and Marketing Effectiveness.
- Mukuru is a Fintech business offering the emerging consumer access to affordable and reliable financial services. Our foundation is built on international money transfers – helping customers to move money into, out of, and around Africa. From this base we’ve grown to provide a broad range of services to answer a greater array of financial needs of our customers. If being part of one of Africa’s largest money transfer companies, enabling millions of people to remit vital support to their loved ones across the region appeals to you, then we want to hear from you!
- The Data Scientist role reports to the Analysis Team Lead within the Business Intelligence department. As a Data Scientist, you will design, develop, and maintain advanced analytical models that yield actionable insights. Your expertise will facilitate informed decision-making across departments, and you will communicate complex findings to stakeholders. This role involves internal collaboration with various departments and may include external interactions with third-party partners.
Duties and Responsibilities (include but not limited to):
- Collaborate with stakeholders across all levels and business/technical areas to develop data-driven solutions, aligning business strategies with analytical insights.
- Elicit business requirements, translating them into the appropriate data modeling, analysis and machine learning specifications.
- Ensure high-quality data through profiling, validation, and verification (business relevance, accuracy, completeness, consistency, timeliness) for data intended for analytics and predictive modelling.
- Design, build, deploy, and maintain advanced analytical models that are optimized for high performance, scale, reusability, ease of maintainability and auditability.
- Analyze data to extract key insights, communicating findings through intuitive visualizations and recommendations to guide business decision making.
- Train and support users in interpreting model outcomes and analysis results.
- Take ownership of all tasks allocated to you proactively communicating progress, status, blockers, risks, and issues.
- Incorporate MLOps best practices in all model development (includes but not limited to version control, automated monitoring, data validation, automated integration and deployment).
- Continuously upskill and stay abreast of new developments in the Data Analytics, Modelling, Machine learning and AI space (tooling, methodologies, applications).
- Engage with Source System custodians (Product Owners/Architects) to gain an understanding of the data collected, the architecture in which the data are stored and the process that produced it. In addition, provide corrective feedback to ensure that the availability, quality, and structure of the source system data can satisfy downstream analytics requirements.
Key Requirements
- Grade 12 or equivalent
- Quantitative field qualification (e.g., Mathematics, Statistics, Computer Science) or relevant experience.
- 4+ years in analytical role.
- Proficiency in reliable predictive model development and deployment (scalability, security, maintainability).
- Strong communication and presentation skills (technical and non-technical audiences).
- Building Machine learning models (clustering, classification, regression and prediction).
- Advanced Analytics techniques (Time series decomposition, Marketing/Media Mix Modelling, Behavioural segmentation).
- Statistics & Research Methods (causal inference, experiment design, sample design, statistical modelling).
- Programming languages (Python, R or similar); SQL development and optimization.
- Report/dashboard development and data visualization (Power BI, Tableau, Qlik).
- Experience working in the Financial Services, Retail, Technology industries or high growth businesses
- Experience working with cloud-based data analytics platforms, such as Snowflake, Azure, BigQuery or Redshift
Additional Skills
- Team player
- Commercial curiosity
- Strong organizational skills (prioritise and juggle tasks, stay focused under pressure)
- Adaptable and growth-oriented mindset
- High Agency / Execution-focused
- Attention to detail
go to method of application »
About the Role
- As the Head of Asia, you will be responsible for leading and expanding Mukuru’s China/Asia business corridors, establishing strong partnerships, and driving key initiatives that contribute to Mukuru’s global expansion strategy. This role requires strategic vision, cultural expertise, negotiation skills, and a data-driven approach to unlock new market opportunities.
Key Responsibilities:
Market Expansion & Network Building
- Drive the growth and expansion of new and existing China/Asia market corridors.
- Leverage an existing network of industry contacts, including business associations, chambers of commerce, embassies, and key market players.
- Establish and lead an agent network across China/Asia markets.
Strategic Partnerships & Business Development
- Develop and maintain high-value relationships with stakeholders in China, Asia, and Africa.
- Negotiate strategic deals and collaborate with cross-functional teams to drive business success.
- Stay ahead of market trends and competitor activities to identify new business opportunities.
Marketing & WeChat Strategy
- Drive targeted marketing initiatives focused on China/Asia corridors.
- Utilize WeChat marketing and video content creation to engage and grow Mukuru’s brand presence.
- Develop culturally relevant marketing campaigns tailored to the China/Asia customer base.
Data-Driven Decision-Making
- Analyze market data, financial reports, and consumer insights to shape operational strategies.
- Implement data-driven business growth strategies to optimize market penetration.
International Travel & Market Representation
- Represent Mukuru at key industry events, conferences, and business meetings in China/Asia.
- Conduct on-the-ground research to assess new opportunities and build local connections.
What You’ll Need to Succeed
- A Bachelor’s degree in Business, Marketing, Finance, or a related field.
- Established connections in the China/Asia business community.
- Fluency in both Chinese and English (spoken and written).
- Strong negotiation, influencing, and stakeholder management skills
- Expertise in WeChat marketing and digital engagement strategies.
- Experience with data analysis, business intelligence, and strategic decision-making.
- Willingness and ability to travel internationally for market expansion.
go to method of application »
- As a Junior Business Development Specialist, you’ll play a key role in identifying new business opportunities, optimizing growth strategies, and driving expansion initiatives by leveraging data-driven insights, strategic planning, and business development to support sustainable growth.
What You’ll Do:
- Drive growth by identifying new business opportunities and contributing to the execution of growth strategies.
- Analyse market trends and data to develop insights that inform decision-making.
- Support pricing, budgeting, and partner negotiations to enhance business profitability.
- Work cross-functionally with teams in operations, finance, and product to ensure smooth implementation of strategic initiatives.
- Contribute to business development efforts by evaluating potential partnerships and expansion opportunities.
What We’re Looking For:
- A degree in Finance, Statistics, Economics, Actuarial Science, or a related field (Essential).
- Strong analytical and problem-solving skills with a data-driven approach.
- Excellent communication skills and the ability to work in a fast-paced environment.
- Knowledge of financial services, payments, or remittances is a plus.
- Prior experience in business development or strategy is advantageous
Method of Application
Use the link(s) below to apply on company website.
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