Fresh Jobs at Netstar

Job Description
Key Responsibility Areas:

• Collect overdue monies.
• Average of 60-60 Calls per day.
• Average of 40-50 physical accounts per day.
• Must work on an average of 1000 overdue clients per month.
• Maintain a high quality of work.
• Maintain a high quality of work. Score of at least 80% on QC
• Identify and resolve queries and problem accounts (daily).
• CRM – a CRM note to be put on the system EVERY time you work on an account.
• Check ageing on your allocated sub-segment daily.
• Prevent the debtor’s book from ageing. Take corrective action where required.
• Unallocated balances must be worked on daily and check that all allocations are done.
• Credit balances must be worked on and reduced on a monthly basis.
• Debit Order file (other codes) must be worked on.
• Provide high quality customer service on a daily basis.
• Achieve monthly targets as set out by management.
• You will provide daily and or weekly feedback to your supervisor/manager when required.
• Documentation must be done accurately and correct.
• ALL queries must be resolved within 24 hours.

Qualifications And Experience

• Bachelor's degree or equivalent
• 2+ years credit control experience
• 1+ years Customer service or call centre experience
• CRM experience
• Credit management certification

Education

• National Certificate Level 4 (N4) / Grade 12

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Job Description

• Perform daily health checks, attend to ad-hoc requests, footage downloads, onboarding, offboarding of vehicles onto VCAM and Streamax systems.
• Ensure Inbound SLA's are met and also making outbound calls to Clients to retrieve availability etc.
• Follow ups on repair cases are crucial. It will be required from time to time to work on a Saturday or public holiday

Education

• National Certificate Level 4 (N4) / Grade 12

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Job Description
The Agent will be responsible for multiple Customer Service related functions.

• Logging De, re and repair cases, following up until completion
• Maintaining database administration requests once received, this is for all Netstar systems
• Focusing a lot on Client unit health
• Maintain a 80/20 Inbound call ratio
• Make outbound calls to retrieve availability for repairs
• Attend to any Ad-hock report / requests received
• On and Offboarding of new / old Client / Vehicles

Education

• National Certificate Level 4 (N4) / Grade 12