Fresh Jobs at Newmark Hotels

Minimum Requirements

• Strong verbal and written communication skills.
• In-depth knowledge of plumbing, carpentry, electrical systems, and HVAC operations.
• Proficiency in managing facilities, machinery, and equipment.
• Exceptional organizational and leadership skills.
• Strong attention to detail, initiative, and problem-solving abilities.
• Highly responsible, reliable, and trustworthy.
• Professional demeanor with excellent interpersonal skills.
• Ability to act with integrity and in the best interest of the company at all times.

Duties and Responsibilities

• Ensure compliance with all company policies, procedures, and standard operating procedures (SOPs).
• Attend Head of Department (HOD) and other relevant meetings as required.
• Address and respond to all building safety concerns promptly.
• Develop and implement annual preventative maintenance schedules, ensuring all plant and machinery are maintained accordingly.
• Oversee and coordinate the repair of plant, machinery, and equipment during breakdowns.
• Manage maintenance team schedules and rosters efficiently.
• Ensure the proper maintenance of refrigeration equipment, air conditioning systems, drainage systems, grease traps, and other essential infrastructure.
• Maintain statutory safety records for DB boards, standby generators, lifts, boilers, room sprinkler systems, and fire safety equipment.
• Procure maintenance supplies and repairs upon obtaining the necessary approvals.
• Conduct routine checks on water pressure equipment and ensure proper maintenance.
• Oversee the upkeep of all rooms, public areas, and external spaces, ensuring they remain in optimal condition through carpentry, plumbing, electrical, and general maintenance tasks.
• Develop and manage the departmental budget, monitor expenditure, and provide monthly reports on maintenance costs.
• Conduct staff performance appraisals and provide guidance for professional development.
• Supervise external contractors to ensure service levels meet contractual agreements, warranties, and lease terms.
• Ensure all emergency equipment remains fully operational at all times.
• Maintain clean, organized, and hazard-free work areas.
• Identify and report any major repair needs.
• Assess staff training needs and implement relevant training programs as required.
• Perform any other ad hoc duties as assigned.

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Minimum Requirements

• Proficiency in Opera PMS (essential)
• Strong knowledge of Microsoft Office Suite
• Excellent verbal and written communication skills
• Experience managing OTA platforms and responses
• Exceptional attention to detail and organizational skills

Duties and Responsibilities

• Process hotel reservations efficiently, including preparing accurate rate proposals.
• Maintain precise records of guest bookings, payments, and relevant details to support seamless hotel operations.
• Answer reservation inquiries via phone and email in a professional and courteous manner, adhering to company standards.
• Maximize revenue through strategic up-selling of special packages and higher room categories.
• Support and maintain an organized and efficient administrative system within the department.
• Ensure timely follow-ups on quotations to maximize revenue opportunities.
• Manage room blocks and group bookings of varying sizes as required.
• Proactively address and resolve guest concerns, exercising sound judgment and escalating issues when necessary.
• Communicate special requests or guest requirements with relevant departments and ensure follow-ups.
• Establish and quote rates in accordance with the authorized negotiation guidelines.
• Stay well-informed about hotel offerings, packages, and promotions to assist guests effectively.
• Prepare guest arrival correspondence and check-in packs for the Front Office daily.
• Coordinate additional guest services such as transfers and dining reservations by liaising with the appropriate departments.
• Report system discrepancies, overbookings, and rate inconsistencies to the Reservations Manager.
• Ensure optimal utilization of the Property Management System (PMS) and maintain up-to-date knowledge of room types and availability.
• Process invoices, credit card payment links, and follow up on payments to ensure accurate posting.
• Ensure internal worksheets are updated daily, including PM sheets, Pay Genius payments, and unallocated deposits.
• Accurately capture and manage all reservations (telephonic, email, and online) in compliance with standard procedures.
• Address and escalate guest feedback to the appropriate department for resolution.
• Respond to all emails within the required time policy.
• Ensure proper recording and allocation of reservation vouchers.
• Manage the Online Travel Agency (OTA) extranet, ensuring all information is up to date.
• Adhere to quality assurance standards and departmental operating procedures.
• Maintain a professional appearance in accordance with company standards.

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Minimum Requirements

• Strong attention to detail and quality-focused mindset.
• Excellent written and verbal communication skills.
• Friendly, energetic, and professional demeanor.
• Previous hospitality experience is required.
• Exceptional time management, organizational skills, and customer service abilities.
• Opera PMS experience is essential.
• Ability to work efficiently in a fast-paced environment, multitask, and solve problems effectively.
• Adaptability and flexibility to meet the needs of a dynamic hospitality setting.

Duties and Responsibilities

• Manage reservations across all properties and prepare accurate rate proposals.
• Maintain precise records of guest bookings, payments, and relevant information to support hotel operations.
• Answer reservation inquiries via phone and email in a professional and courteous manner, adhering to company standards.
• Maximize revenue through strategic up-selling of special packages and room upgrades.
• Assist in maintaining an organized and efficient administrative system within the department.
• Follow up on quotations promptly and manage room blocks and group bookings of various sizes.
• Address and resolve guest inquiries and complaints, escalating issues when necessary.
• Accurately establish and quote rates within authorized pricing guidelines.
• Stay informed about hotel offerings, packages, and promotions to assist guests effectively.
• Coordinate additional guest services such as transfers and dining reservations with relevant departments.
• Report system discrepancies, overbookings, and rate issues to the Reservations Supervisor.
• Process and track invoices, payments, and credit card transactions with precision.
• Ensure all reservations are correctly recorded across multiple booking channels, including OTA extranets.
• Address and resolve guest inquiries and complaints, escalating issues when necessary.
• Accurately establish and quote rates within authorized pricing guidelines.
• Stay informed about hotel offerings, packages, and promotions to assist guests effectively.
• Coordinate additional guest services such as transfers and dining reservations with relevant departments.
• Report system discrepancies, overbookings, and rate issues to the Reservations Supervisor.
• Process and track invoices, payments, and credit card transactions with precision.
• Ensure all reservations are correctly recorded across multiple booking channels, including OTA extranets.
• Adhere to department quality assurance standards and complete the daily reservations checklist.

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Minimum Requirements

• Strong attention to detail and commitment to quality.
• Excellent verbal and written communication skills.
• Friendly, energetic, and professional demeanor.
• Ability to work effectively under pressure in a fast-paced environment.
• Exceptional time management, organizational, and problem-solving skills.
• Previous hospitality experience, specifically in handling group and series reservations.
• Advanced proficiency in Opera PMS (essential), as well as Microsoft Word and Excel.
• Adaptability and flexibility to manage multiple tasks simultaneously.
• Strong administrative and organizational skills with a proactive approach to task management.
• Ability to communicate clearly and effectively with internal teams and external stakeholders.
• A customer-centric mindset with a professional and solution-oriented attitude.

Duties and Responsibilities

Communication & Coordination

• Act as the primary liaison between the hotel and the Newmark Head Office to facilitate smooth coordination of group reservations, conferences, meal arrangements, and customized events.
• Maintain clear, proactive communication with internal teams, clients, and suppliers to ensure expectations are met and any changes are promptly addressed.

Reservations & Revenue Management

• Handle all aspects of group reservations, including inquiries, modifications, and cancellations, while maximizing room and event revenue.
• Provide accurate rate quotations and ensure optimal occupancy levels.

Administrative & Record-Keeping

• Maintain precise records of group bookings, payments, room blocks, and operational requirements.
• Process payments, invoices, and deposit allocations efficiently while upholding an organized filing system.
• Prepare daily worksheets and reports to facilitate smooth operations.

Guest & Client Relations

• Greet group leaders upon arrival to review arrangements and ensure a seamless experience.
• Address guest inquiries and special requests, such as transportation and dining reservations, while working closely with internal teams and external partners.
• Promote hotel offerings, special packages, and upcoming events to enhance guest satisfaction.

Operational Support & Reporting

• Prepare and update group files, PM sheets, group block notes, and other essential documents.
• Conduct site inspections and collaborate with the head office to ensure events meet brand standards.
• Provide comprehensive handovers and reports for ongoing and completed group stays.

Training & Quality Assurance

• Stay informed about products, rates, and procedures through continuous training.
• Address any system or rate discrepancies with the Reservations Supervisor.
• Maintain the highest level of service excellence in all guest interactions

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Minimum Requirements

• 1+ years of experience managing social media accounts.
• Proficient in photography, videography, and video editing, with a strong focus on reels and engaging digital content.
• Creative storyteller with a keen eye for visuals, exceptional writing skills, and the ability to craft narratives that captivate audiences.
• Excellent writing skills, including experience with blog content creation.
• A down-to-earth, mature personality with high emotional intelligence (EQ), able to connect authentically with guests, colleagues, and online audiences.
• Self-motivated, proactive, and adaptable, with strong collaboration and communication skills.
• A background in hospitality or wildlife photography, and experience with drone flying is a plus.
• A diploma in marketing, media, hospitality, or a related field is preferred.
• Nature enthusiast with the ability to thrive in a remote, fast-paced environment.

Duties and Responsibilities

• Content creation: Produce and edit high-quality photos, reels, and videos highlighting Motswari’s Big Five safari experiences, conservation efforts, and guest interactions. Capture Motswari’s rich history, conservation ethos, and behind-the-scenes moments through engaging narratives.
• Blog writing: Create compelling blog content that enhances Motswari’s storytelling and guest engagement.
• Social media management: Plan, create, and schedule engaging posts for Instagram and Facebook to ensure a unified and consistent online presence.
• Community engagement: Respond promptly to comments and messages, proactively engage with guests, and foster meaningful interactions.
• Guest interaction: Actively engage with guests on-site, gathering authentic stories, testimonials, and moments to enrich content creation.
• Strategy: Stay informed about social media trends and propose creative ideas to enhance audience engagement.
• Influencer partnerships: Identify and coordinate collaborations with influencers and content creators, ensuring alignment with the marketing objectives set by the head office.
• Collaboration: Work closely with the owner, on-site team, and Newmark’s Communications Manager to share updates, assist with blog topics, and align social media efforts with the overall marketing strategy.
• Content distribution: Regularly provide visuals and stories for Newmark’s website, blog, and promotional materials