Central Reservations Agent at Newmark Hotels

Minimum Requirements

• Strong attention to detail and quality-focused mindset.
• Excellent written and verbal communication skills.
• Friendly, energetic, and professional demeanor.
• Previous hospitality experience is required.
• Exceptional time management, organizational skills, and customer service abilities.
• Opera PMS experience is essential.
• Ability to work efficiently in a fast-paced environment, multitask, and solve problems effectively.
• Adaptability and flexibility to meet the needs of a dynamic hospitality setting.

Duties and Responsibilities

• Manage reservations across all properties and prepare accurate rate proposals.
• Maintain precise records of guest bookings, payments, and relevant information to support hotel operations.
• Answer reservation inquiries via phone and email in a professional and courteous manner, adhering to company standards.
• Maximize revenue through strategic up-selling of special packages and room upgrades.
• Assist in maintaining an organized and efficient administrative system within the department.
• Follow up on quotations promptly and manage room blocks and group bookings of various sizes.
• Address and resolve guest inquiries and complaints, escalating issues when necessary.
• Accurately establish and quote rates within authorized pricing guidelines.
• Stay informed about hotel offerings, packages, and promotions to assist guests effectively.
• Coordinate additional guest services such as transfers and dining reservations with relevant departments.
• Report system discrepancies, overbookings, and rate issues to the Reservations Supervisor.
• Process and track invoices, payments, and credit card transactions with precision.
• Ensure all reservations are correctly recorded across multiple booking channels, including OTA extranets.
• Address and resolve guest inquiries and complaints, escalating issues when necessary.
• Accurately establish and quote rates within authorized pricing guidelines.
• Stay informed about hotel offerings, packages, and promotions to assist guests effectively.
• Coordinate additional guest services such as transfers and dining reservations with relevant departments.
• Report system discrepancies, overbookings, and rate issues to the Reservations Supervisor.
• Process and track invoices, payments, and credit card transactions with precision.
• Ensure all reservations are correctly recorded across multiple booking channels, including OTA extranets.
• Adhere to department quality assurance standards and complete the daily reservations checklist.