Group Reservations Agent at Newmark Hotels

Minimum Requirements

• Strong attention to detail and commitment to quality.
• Excellent verbal and written communication skills.
• Friendly, energetic, and professional demeanor.
• Ability to work effectively under pressure in a fast-paced environment.
• Exceptional time management, organizational, and problem-solving skills.
• Previous hospitality experience, specifically in handling group and series reservations.
• Advanced proficiency in Opera PMS (essential), as well as Microsoft Word and Excel.
• Adaptability and flexibility to manage multiple tasks simultaneously.
• Strong administrative and organizational skills with a proactive approach to task management.
• Ability to communicate clearly and effectively with internal teams and external stakeholders.
• A customer-centric mindset with a professional and solution-oriented attitude.

Duties and Responsibilities

Communication & Coordination

• Act as the primary liaison between the hotel and the Newmark Head Office to facilitate smooth coordination of group reservations, conferences, meal arrangements, and customized events.
• Maintain clear, proactive communication with internal teams, clients, and suppliers to ensure expectations are met and any changes are promptly addressed.

Reservations & Revenue Management

• Handle all aspects of group reservations, including inquiries, modifications, and cancellations, while maximizing room and event revenue.
• Provide accurate rate quotations and ensure optimal occupancy levels.

Administrative & Record-Keeping

• Maintain precise records of group bookings, payments, room blocks, and operational requirements.
• Process payments, invoices, and deposit allocations efficiently while upholding an organized filing system.
• Prepare daily worksheets and reports to facilitate smooth operations.

Guest & Client Relations

• Greet group leaders upon arrival to review arrangements and ensure a seamless experience.
• Address guest inquiries and special requests, such as transportation and dining reservations, while working closely with internal teams and external partners.
• Promote hotel offerings, special packages, and upcoming events to enhance guest satisfaction.

Operational Support & Reporting

• Prepare and update group files, PM sheets, group block notes, and other essential documents.
• Conduct site inspections and collaborate with the head office to ensure events meet brand standards.
• Provide comprehensive handovers and reports for ongoing and completed group stays.

Training & Quality Assurance

• Stay informed about products, rates, and procedures through continuous training.
• Address any system or rate discrepancies with the Reservations Supervisor.
• Maintain the highest level of service excellence in all guest interactions