Fresh Jobs at Newmark Hotels

Job Purpose

• The Director of Food & Beverage is a senior leadership role responsible for defining and executing the full food and beverage strategy across all outlets (restaurants, bars, functions, and in-room dining) within the V&A Waterfront portfolio (V&A Hotel, Queen Victoria Hotel, Dock House, Manor House).
• This role combines strong commercial leadership with guest experience curation, ensuring F&B is positioned as a key profit driver while elevating the overall brand and guest journey. The Director is accountable for financial performance, operational excellence, concept development, and the leadership of high-performing, multi-disciplinary teams.

Minimum Requirements    
Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
• 8–10+ years’ experience in senior F&B leadership roles within a luxury or multi-property environment
• Proven ability to drive revenue growth, profitability, and operational excellence at a portfolio level
• Strong commercial and financial acumen with advanced analytical capability
• Experience in concept development, brand positioning, and large-scale F&B operations
• Exceptional leadership and stakeholder management skills
• In-depth understanding of industry trends, compliance, and best practices

Duties and Responsibilities    
Core Role Overview

• Owns and drives the end-to-end F&B strategy across all properties and outlets
• Accountable for revenue growth, profitability, and cost control (including GP, labour, pricing, and waste management)
• Shapes F&B concepts, positioning, and guest experience in alignment with brand and market expectations
• Leads, develops, and retains high-performing teams across multiple departments
• Ensures consistency, quality, and service excellence across all guest touchpoints
• Oversees procurement, supplier partnerships, and stock management governance
• Works collaboratively with Executive Chef, Sales, and Rooms Division to optimise total property performance
• Drives innovative programming, including menus, events, and activations, to maintain relevance and competitiveness

In essence:

• A commercial operator and experience curator - responsible for turning F&B into a key profit driver while elevating the overall guest journey.

Key Responsibilities

Strategic & Commercial Leadership

• Define and execute a cohesive F&B strategy aligned with overall business objectives and brand positioning
• Drive total F&B revenue, profitability, and market share across the portfolio
• Develop and implement pricing models, revenue optimisation strategies, and cost control frameworks
• Identify and execute new business opportunities, concepts, and partnerships
• Lead F&B capital planning and investment decisions with a strong return-on-investment focus

Multi-Property Operational Excellence

• Provide executive oversight of all F&B operations, ensuring alignment in standards, systems, and service delivery
• Implement and maintain standard operating procedures, controls, and performance benchmarks
• Conduct regular operational audits and implement continuous improvement initiatives
• Ensure full compliance with health, safety, hygiene, and statutory requirements
• Optimise labour structures and productivity in line with business demands

Leadership & People Development

• Lead and inspire F&B leadership teams, including outlet managers and senior culinary leaders
• Build a culture of accountability, service excellence, and high performance
• Drive talent development, succession planning, and retention strategies
• Partner with HR on workforce planning, training, and performance management

Brand, Guest Experience & Programming

• Position F&B as a core differentiator within the V&A portfolio
• Align the F&B experience with brand identity across all guest touchpoints
• Collaborate with Sales & Marketing on campaigns, partnerships, and activations
• Oversee the development and execution of signature events and experiences
• Monitor guest feedback and market trends to continuously enhance the offering

Culinary Direction & Innovation

• Provide strategic direction on menu engineering, concept development, and innovation
• Ensure offerings are commercially viable, trend-relevant, and brand-aligned
• Drive sustainability initiatives, local sourcing, and efficient procurement practices
• Oversee beverage strategy, including wine programmes and bar concepts

Financial Management & Governance

• Full accountability for F&B financial performance across all properties
• Develop and manage budgets, forecasts, and performance reporting
• Monitor key financial metrics and implement corrective strategies where required
• Ensure strong controls in procurement, stock management, and cost of sales

Deadline:10th July,2026

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Position Overview:

• The candidate will focus on promoting and selling restaurant spaces and select hotel venues for niche events including fashion activations, product launches, art exhibitions, private dinners, weddings, family gatherings, association events.

Minimum requirements:

• 1 to 2 Years Experience in the F&B, events, product launch, wedding coordination etc. industry.
• Passion for the hospitality industry.
• Strong interpersonal and presentation skills.
• Excellent organization and time managed skills, detail oriented and proactive.
• Strong writing and communication skills.
• Ability to work flexible hours, including evening, weekends, public holidays if required for events.

Duties and Responsibilities    
Key Responsibilities:

• Proactively source, engage, and secure new business for Newmark Waterfront owned & managed restaurants and conference space.
• Create tailored proposals and presentation to pitch spaces and events for activations, events, weddings and meetings.
• Conduct and host site inspections.
• Collaborate with the marketing team to create event-specific sales campaigns and content.
• Attend industry events, networking opportunities, and relevant trade shows.
• Maintain an up-to-date database of leads, contacts, and activities using approved Newmark tools.
• Work closely with operations and F&B teams to ensure a collaborative approach and seamless execution.
• Achieve individual and team sales targets.

Deadline:10th July,2026

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Job Advert Summary    

• The Front Office Duty Manager oversees the daily Front Office operations, ensuring exceptional guest service, efficient hotel operations, and compliance with company standards. The role supervises the Front Office team, resolves guest concerns, coordinates with other departments, and supports revenue and operational objectives while maintaining a welcoming and professional guest experience.

Minimum Requirements    

• Grade 12 (Matric) or equivalent qualification.
• Diploma or Degree in Hospitality Management, Tourism, or a related field (advantageous).
• Minimum of 2–3 years' experience in a Front Office supervisory or Duty Manager role within a hotel.
• Strong knowledge of Front Office operations, guest service standards, and hotel procedures.
• Experience using a Property Management System (PMS) (e.g. Opera or similar).
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership and team management abilities.
• Ability to work flexible shifts, including weekends, public holidays, and evenings.
• Excellent organisational skills with the ability to multitask in a fast-paced environment.
• Professional appearance and a customer-focused approach.
• Fluent in English; additional languages are advantageous.

Duties and Responsibilities    

• Ensure that all company policies, procedures & standard operating processes are adhered to and regularly updated
• Ensure all health and safety procedures are adhered to and that appropriate fire evacuation procedures are in place
• To display a pro-active and leading role in terms of service, culture, development, systems, procedures and skills development
• Manage any people issues timeously. Counsel & discipline hotel employees if needed & where applicable performance shortfalls ensuring that appropriate records are left in the employee files and that the hotel’s disciplinary procedures are followed always
• To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel
• Attend HOD briefings
• Responsible for supervision of front-office staff, porters, butlers
• To carry out yearly & half-yearly performance appraisals with key hotel staff personally and, ensure that the employees are appraised regularly and that all performance appraisals are followed up through regular job chats and progress meetings
• Maximises the average room occupancy & average room rate achieved
• Maintains excellent relationships with guests to ensure that guest satisfaction is established & maintained by F/O staff
• Identify & implement staff training to ensure company standards are met
• Liaise with other departments to ensure smooth flow of information through-out the property as per operating standards
• Schedules staff duties & draws up rosters and finalise salaries and wages. To pro-actively assess risks to the business – next shifts, next day, next month, etc. Planning of leave schedules
• Be visual face of the business & interact with guests & employees
• Evaluate & manage guest feedback
• Daily, weekly, monthly reporting as required
• Ensure all property inspections are completed
• Motivate & train staff where required
• Financial management of the operational business Responsible for budgeting process Compilation of and adherence to financial budgets within rooms (Market mix, avg. room rate, YIELD and Occupancy).
• Planning of leave schedules
• Any other duties that may be required To pro-actively assess risks to the business – next shifts, next day, next month, etc.
• To continuously analyse actual standards observed against departmental standards

Deadline:10th July,2026

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Job Advert Summary    

• The General Manager is responsible for the strategic leadership, operational excellence, financial performance, and overall success of Toro River Lodge. The incumbent will ensure the delivery of exceptional luxury safari experiences while maintaining Newmark Hotels & Reserves' brand standards, conservation values, and commitment to authentic hospitality.
• The General Manager provides visible leadership across all departments, creates an engaged team culture, drives profitability, and builds strong relationships with guests, staff, suppliers, owners, and local communities.

Minimum Requirements    

• Diploma or Degree in Hospitality management, Hotel management, Tourism management or Business management
• Minimum 7–10 years' experience in luxury hospitality
• At least 5 years' experience as a General Manager or Lodge Manager within a luxury safari lodge
• Proven experience managing all-inclusive luxury lodge operations
• Strong financial and commercial management experience
• Experience managing multidisciplinary teams

Duties and Responsibilities    
Operational Leadership

• Lead the day-to-day operations of the lodge.
• Ensure exceptional guest experiences from arrival through departure.
• Maintain luxury service standards across all departments.
• Oversee Rooms Division, Food & Beverage, Housekeeping, Maintenance, Safari Operations, Guest Experience, Security, and Administration.
• Ensure seamless coordination between departments.
• Conduct daily operational meetings.
• Continuously identify opportunities to improve service delivery and operational efficiencies.

 Guest Experience

• Personally host VIP guests, travel partners, and media visits.
• Build memorable, personalised guest experiences.
• Monitor guest feedback and implement service improvements.
• Ensure all guest requests and complaints are handled promptly and professionally.
• Maintain exceptional guest satisfaction scores and online reputation.

Financial Management

• Prepare and manage annual operational budgets.
• Achieve revenue, profitability, and GOP targets.
• Monitor labour costs, food costs, beverage costs, and operational expenses.
• Approve purchasing in line with company procurement policies.
• Produce monthly financial and operational reports.
• Identify revenue enhancement opportunities while controlling expenditure.

Leadership & People Management

• Recruit, develop, coach, and retain high-performing employees.
• Lead and mentor Heads of Department.
• Foster a culture of accountability, teamwork, and service excellence.
• Conduct regular performance reviews.
• Drive employee engagement and recognition initiatives.
• Ensure compliance with labour legislation and company policies.
• Promote continuous learning and succession planning.

Food & Beverage Oversight

• Work closely with the Executive Chef to deliver exceptional dining experiences.
• Ensure menus reflect luxury safari hospitality standards.
• Monitor food quality, presentation, hygiene, and cost control.
• Oversee wine, beverage, and cellar management.

Safari & Guest Activities

• Ensure safari operations deliver safe, memorable, and educational wildlife experiences.
• Work closely with the Head Guide to maintain guiding standards.
• Ensure compliance with reserve regulations and conservation protocols.
• Support unique guest experiences including bush breakfasts, sundowners, walking safaris, and boma dinners.

Property & Asset Management

• Ensure lodge facilities are maintained to luxury standards.
• Develop preventative maintenance schedules.
• Manage capital expenditure projects.
• Ensure gardens, public areas, guest suites, and back-of-house areas remain immaculate.

Health, Safety & Risk Management

• Ensure compliance with health, safety, fire, and security legislation.
• Maintain emergency procedures and crisis management plans.
• Ensure food safety and hygiene standards are maintained.
• Conduct regular risk assessments.

Conservation & Sustainability

• Champion responsible tourism initiatives.
• Promote environmental sustainability.
• Support wildlife conservation objectives.
• Encourage community engagement and local supplier development.
• Minimise environmental impact through sustainable operating practices.

Sales & Business Development

• Build relationships with travel agents, DMCs, and tour operators.
• Support marketing initiatives and promotional campaigns.
• Host educational visits and familiarisation trips.
• Identify new business opportunities to maximise occupancy and revenue.

Deadline:22nd July,2026

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Job Advert Summary    

• General Manager's main responsibilities lie in Leadership and Management, Guest experience, Lodge financial, compliance and controls.
• Staff development and HR management, Communication and Community & Environment sustainabillity.
• Its is your responsiblity to efficiently manage the Game Reserve by instilling values of Excellence, Innovation, Integrity, Respect, Passion in your staf and guests alike

Minimum Requirements    

• Relevant tertiary qualification in Hospitality Management, Hotel Management, Tourism Management, Business Management or a related field.
• Minimum of 8 years' management experience in the luxury hospitality industry, including at least 5 years in a General Manager or Senior Lodge Manager role within a luxury safari lodge or game reserve.
• Proven leadership experience overseeing all aspects of lodge operations, including accommodation, food and beverage, housekeeping, maintenance, guest experience, finance and people management.
• Strong financial acumen with experience in budgeting, forecasting and cost control.
• Sound knowledge of South African labour legislation, health and safety, and hospitality compliance.
• Excellent leadership, communication and interpersonal skills, with the ability to lead and develop high-performing teams.
• Passion for conservation, sustainable tourism and delivering exceptional guest experiences.
• Valid South African driver's licence.

Duties and Responsibilities    
General Management

• Manage all aspects of the Lodge
• Manage the maintenance, look, aesthetics and functionality of Nkomazi Game Reserve assets such as Game drive vehicles, guest infrastructure, staff facilities.  IT infrastructure, BOH equipment, swimming pools
• Maintain and ensure the good will of the Nkomazi brand at property level 
• To ensure the developed set of the Lodge standards are upheld and maintained; 
• To ensure management personnel of the Lodge is up to the highest standards 
• To ensure the management structure of the Lodge is streamlined and effective and in line with hospitality trends; 
• Set-up, attend and direct daily and monthly HOD and staff meetings 

Development and Staff Management 

• Earmark and develop individuals who show potential to grow into positions 
• Implement training and career development plans 
• Provide effective leadership through professional man-management and encouragement of all subordinates, including outsourced services 

Communication and Systems 

• Maintain the use of existing systems in line with the Group standards for effective communication and operations 
• Ensure both verbally and through effective communication platforms that the front-line staff communicate accurately and articulately with all guests and external stakeholders 

Financial and Compliance 

• Compile all operational expenditure & costs for Monthly reporting purposes 
• Manage all expenditure in accordance to predetermined budgets 
• Report and provide supporting documents and information for request and review for any proposed variable / emergency expenses 
• Manage supplier relationships, procurement and credit relationships 
• Ensure compliance with set operational variable costs 
• Ensure correct operating licenses are in place, current and always up to date 

Deadline:23rd July,2026