General Manager Nkomazi Game Reserve at Newmark Hotels

Job Advert Summary    

• General Manager's main responsibilities lie in Leadership and Management, Guest experience, Lodge financial, compliance and controls.
• Staff development and HR management, Communication and Community & Environment sustainabillity.
• Its is your responsiblity to efficiently manage the Game Reserve by instilling values of Excellence, Innovation, Integrity, Respect, Passion in your staf and guests alike

Minimum Requirements    

• Relevant tertiary qualification in Hospitality Management, Hotel Management, Tourism Management, Business Management or a related field.
• Minimum of 8 years' management experience in the luxury hospitality industry, including at least 5 years in a General Manager or Senior Lodge Manager role within a luxury safari lodge or game reserve.
• Proven leadership experience overseeing all aspects of lodge operations, including accommodation, food and beverage, housekeeping, maintenance, guest experience, finance and people management.
• Strong financial acumen with experience in budgeting, forecasting and cost control.
• Sound knowledge of South African labour legislation, health and safety, and hospitality compliance.
• Excellent leadership, communication and interpersonal skills, with the ability to lead and develop high-performing teams.
• Passion for conservation, sustainable tourism and delivering exceptional guest experiences.
• Valid South African driver's licence.

Duties and Responsibilities    
General Management

• Manage all aspects of the Lodge
• Manage the maintenance, look, aesthetics and functionality of Nkomazi Game Reserve assets such as Game drive vehicles, guest infrastructure, staff facilities.  IT infrastructure, BOH equipment, swimming pools
• Maintain and ensure the good will of the Nkomazi brand at property level 
• To ensure the developed set of the Lodge standards are upheld and maintained; 
• To ensure management personnel of the Lodge is up to the highest standards 
• To ensure the management structure of the Lodge is streamlined and effective and in line with hospitality trends; 
• Set-up, attend and direct daily and monthly HOD and staff meetings 

Development and Staff Management 

• Earmark and develop individuals who show potential to grow into positions 
• Implement training and career development plans 
• Provide effective leadership through professional man-management and encouragement of all subordinates, including outsourced services 

Communication and Systems 

• Maintain the use of existing systems in line with the Group standards for effective communication and operations 
• Ensure both verbally and through effective communication platforms that the front-line staff communicate accurately and articulately with all guests and external stakeholders 

Financial and Compliance 

• Compile all operational expenditure & costs for Monthly reporting purposes 
• Manage all expenditure in accordance to predetermined budgets 
• Report and provide supporting documents and information for request and review for any proposed variable / emergency expenses 
• Manage supplier relationships, procurement and credit relationships 
• Ensure compliance with set operational variable costs 
• Ensure correct operating licenses are in place, current and always up to date 

Deadline:23rd July,2026