Fresh Jobs at Nurture Brands

Job Description

• To lead the technical development and quality assurance of pet nutrition products, managing the full lifecycle from concept to post-launch.

Responsibilities: 

• Lead the development of innovative pet nutrition products from concept to launch.
• Drive renovation and value optimization initiatives to enhance product performance and cost-effectiveness.
• Conduct post-launch analysis to ensure continuous improvement and customer satisfaction.
• Ensure all products meet food safety, nutritional, and regulatory standards.
• Champion customer-first thinking in all technical decisions.
• Ensure products, services, and experiences deliver genuine value to pet owners and their pets.
• Use customer insights and feedback to guide product innovation and renovation.
• Ensure compliance with Woolworths’ technical requirements, industry regulations, and labeling standards.

Job Requirements
Requirements: 

• Bachelor’s Degree in Food Science, Animal Nutrition, or a related field.
• 5–8 years’ experience in product development within the FMCG or pet nutrition sector.
• Experience working with Woolworths or similar retail chains.
• Excellent communication and collaboration skills.
• Excellent Customer facing experience.

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What you will do:

• Respond to and resolve customer queries across phone, email, and social media platforms in a professional and empathetic manner.
• Handle product-related complaints and escalate complex cases to the Customer Services Manager and other relevant departments (Regulatory, Quality, Sales etc)
• Assist in the preparation of scientific content and customer communication materials.
• Support the implementation of product and health training initiatives, including the design and delivery of product training sessions.
• Help coordinate customer service projects, including exhibitions, training sessions, and community engagement activities.
• Build relationships & loyalty through consistent communication.
• Deliver service excellence that is human, warm & memorable.

Job Requirements
What are we looking for: 

• BSc in Dietetics or equivalent qualification.
• 1–2 years’ experience in customer care, preferably in the healthcare, pharmaceutical, or supplement industry.
• Registration with the HPCSA as a Dietitian will be advantageous.
• Understanding of ethics and regulatory requirements in the health and wellness sector.
• Strong communication and interpersonal skills.
• Excellent attention to detail, and a strong customer-orientation.
• This role is ideal for a dietitian looking to apply their nutrition knowledge and communication skills in both a customer-facing and operational support capacity in the health food and supplement industry.