Fresh Jobs at One&Only Resorts

Job Summary

• The IT System Specialists is responsible for providing day-to-day technical support and maintaining the hotel's IT infrastructure, business applications and end-user systems. This role ensures the reliable, secure and efficient operation of technology services while delivering exceptional support to colleagues, enhancing the guest experience through reliable technology, and assisting with IT projects and initiatives.

Key Duties and Responsibilities

• Contribute to the establishment, maintenance and continuous improvement of IT operations to support the administration and service delivery needs of the resort and its entities.
• Provide technical support to colleagues, ensuring incidents and service requests are resolved within agreed service levels.
• Commission, deploy, migrate and decommission hardware, software, network infrastructure and user access to support business operations.
• Perform user account administration, including Active Directory, Microsoft 365, email accounts, security groups and access permissions.
• Install, configure, upgrade and maintain approved operating systems, software applications and endpoint security solutions as directed by the IT Manager.
• Undertake routine maintenance, health checks and troubleshooting of desktops, laptops, printers, mobile devices, POS terminals, peripherals and other end-user equipment.
• Support and maintain hotel technology systems, including OPERA Cloud PMS, Simphony POS, telephony, CCTV, access control, guest Wi-Fi, AV systems and other operational applications.
• Assist with the administration, maintenance and troubleshooting of LAN, WAN, Wi-Fi, switches, routers, firewalls and internet connectivity.
• Conduct acceptance testing and quality assurance for new IT hardware, software and technology solutions prior to deployment.
• Accurately record, administer and manage the lifecycle of IT assets, software licences and consumables through the IT Asset Management System.
• Maintain IT documentation, knowledge base articles, system configurations, procedures, network diagrams and user guides.
• Proactively monitor system performance, infrastructure health, operating system updates, application patches, firmware updates and endpoint security to ensure systems remain secure and compliant.
• Administer, monitor and verify backup and recovery operations, investigate failures and report findings and recommendations to the IT Manager.
• Produce and review systems, infrastructure and network monitoring reports to identify trends, recurring issues and opportunities for improvement.
• Accurately administer and maintain the IT Helpdesk system, ensuring incidents, service requests and changes are logged, prioritized, updated and resolved appropriately.
• Investigate technical issues, document diagnostic information, actions taken and resolutions, and ensure users are kept informed throughout the support process.
• Develop and maintain technical procedures, standard operating procedures and user guides to improve service delivery and promote best practices.
• Coordinate with third-party vendors and service providers for support, maintenance, warranty repairs, upgrades and project implementations.
• Participate in IT infrastructure upgrades, system implementations, hotel renovations and other technology projects as assigned.
• Support disaster recovery readiness, backup validation, business continuity planning and disaster recovery testing activities.
• Ensure compliance with company IT policies, cybersecurity standards, software licensing requirements and audit controls, promptly escalating security incidents and risks.
• Research emerging technologies, industry trends and best practices, recommending improvements to enhance IT services and operational efficiency.
• Continually seek opportunities to improve internal customer satisfaction, strengthen stakeholder relationships and deliver exceptional service to colleagues and guests.
• Participate in an after-hours support or on-call rotation for critical business systems and operational incidents, where required.
• Undertake any other IT duties or responsibilities as assigned by the IT Manager.

Skills, Experience & Educational Requirements

• Minimum of 3 years' experience in an IT support role, preferably within the hospitality industry.
• Experience supporting Microsoft Windows, Microsoft 365, Active Directory and Microsoft Entra ID (Azure AD) environments.
• Working knowledge of user administration and access management.
• Basic knowledge of VMware virtualization technologies is advantageous.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VLANs, Wi-Fi and VPN connectivity.
• Experience supporting hospitality applications such as OPERA Cloud PMS, Simphony POS, or similar systems is advantageous.
• Understanding of cybersecurity best practices, including endpoint protection, patch management and multi-factor authentication (MFA).
• Excellent troubleshooting, analytical and problem-solving skills.
• Strong customer service, communication and interpersonal skills.
• ITIL Foundation, Microsoft (MCSE / MCSA), CompTIA or other relevant industry certifications would be advantageous.
   

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Job Summary

• The Future Legacy Maker Program is Kerzner International's flagship graduate development initiative, designed to identify, develop, and accelerate the next generation of hospitality leaders. This structured 12-month management development program offers exceptional graduates meaningful operational exposure, business accountability, leadership development, and strategic project experience within an ultra-luxury hospitality environment.

Rooms Division Management Pathway

• Front Office Operations
• Guest Services
• Concierge
• Housekeeping
• Reservations
• Butler Services

Rooms Revenue Optimisation

• Quality Assurance
• Service Excellence Standards
• Team Leadership and Colleague Development

Key Responsibilities

• Participate fully in all elements of the Future Legacy Maker Program.
• Complete assigned operational rotations and pathway development activities.
• Lead and contribute to business improvement projects.
• Engage actively with mentoring, coaching and leadership development opportunities.
• Deliver exceptional service aligned with One&Only and Kerzner standards.

Career Development & Support

• Dedicated Career Mentor
• Program Manager Support
• Weekly One-on-Ones with Line Managers
• Quarterly Development Reviews
• Access to Senior Leaders
• Leadership Development Programmes
• Global Graduate Network Opportunities

Required Qualifications

• Bachelor Degree in Hospitality Management, Hotel Management, Tourism Management, Business Management or related field.
• Strong academic record.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Fluent in English.

Key Competencies

• Leadership Potential
• Learning Agility
• Adaptability
• Collaboration
• Guest Focus
• Commercial Awareness
• Results Orientation

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Job Description Summary

• The Hostess is responsible for creating a welcoming and memorable first impression by greeting, seating, and assisting guests while delivering exceptional customer service in line with the restaurant's service standards. The role manages reservations, maintains accurate guest records, coordinates table allocations, and communicates effectively with the restaurant management team to ensure smooth operations and an outstanding guest experience.
• The position oversees reception and front-of-house duties, including answering telephone enquiries, managing reservation systems, preparing daily reception materials, maintaining cleanliness and presentation of the reception area, and ensuring menus, signage, and promotional materials are accurate and well presented. The Hostess also assists with food and beverage service when required, supports suggestive selling initiatives, handles guest requests and complaints professionally, and provides accurate information on menu offerings, promotions, and hotel services.
• In addition, the role completes daily administrative tasks, including reservation records, guest logs, sales and cover reports, and shift documentation, while ensuring all end-of-shift procedures are completed accurately. The Hostess maintains effective communication with colleagues across departments, supports operational efficiency, attends required training and meetings, and upholds the highest standards of professionalism, grooming, and hospitality to contribute to guest satisfaction and the overall success of the restaurant.

Requirements

• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Minimum of 1 year in hospitality business. Fresh graduate is welcome
• Knowledgeable in various kinds of food and beverage.
• Computer literate
• Pleasant personality with good communication and interpersonal skills
• Fixed term contract expire 31 May 2027

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Job Summary

• The Future Legacy Maker Program is Kerzner International's flagship graduate development initiative, designed to identify, develop, and accelerate the next generation of hospitality leaders. This structured 12-month management development program offers exceptional graduates meaningful operational exposure, business accountability, leadership development, and strategic project experience within an ultra-luxury hospitality environment.

Food & Beverage Management Pathway

• Restaurants and Bars
• In-Room Dining
• Banqueting and Events
• Culinary Operations
• Beverage Management
• Financial Performance and Cost Control
• Guest Experience Innovation
• Revenue Enhancement Initiatives
• Team Leadership and Colleague Development

Key Responsibilities

• Participate fully in all elements of the Future Legacy Maker Program.
• Complete assigned operational rotations and pathway development activities.
• Lead and contribute to business improvement projects.
• Engage actively with mentoring, coaching and leadership development opportunities.
• Deliver exceptional service aligned with One&Only and Kerzner standards.

Career Development & Support

• Dedicated Career Mentor
• Program Manager Support
• Weekly One-on-Ones with Line Managers
• Quarterly Development Reviews
• Access to Senior Leaders
• Leadership Development Programmes
• Global Graduate Network Opportunities

Required Qualifications

• Bachelor Degree in Hospitality Management, Hotel Management, Tourism Management, Business Management or related field.
• Strong academic record.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Fluent in English.

Key Competencies

• Leadership Potential
• Learning Agility
• Adaptability
• Collaboration
• Guest Focus
• Commercial Awareness
• Results Orientation

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Job Overview

• The Executive Sous Chef Tournant embodies the pinnacle of culinary artistry, versatility, and leadership within our 5-star luxury resort. Operating without a permanent kitchen assignment, this elite professional rotates seamlessly across our portfolio of signature fine-dining restaurants, bespoke banquet operations, and high-touch in-room dining services. This role serves as the primary strategic relief leader for the Executive Chef and Executive Sous Chef. The successful candidate will safeguard our brand's exacting standards, mentor a world-class brigade, and ensure uncompromised gastronomic excellence across all operations 24/7. 

Elite Duties and Responsibilities

• Strategic Relief Leadership: Assume absolute operational command of the resort's culinary division during the absence of the Executive Chef or Executive Sous Chef, maintaining flawless continuity of 5-star service. 
• Fluid Luxury Rotation: Transition effortlessly between diverse culinary operations—including Vista, IRD, Rooi, high-volume luxury banquets, and delicate pastry departments—instantly elevating the standards of whichever kitchen they command. 
• Quality Control: Inspect and refine food preparation, flavor profiles, and plating techniques to ensure strict alignment with global brand standards and guest expectations. 
• Artisanal Mentorship: Cultivate an environment of refinement and passion, actively coaching, mentoring, and inspiring a multi-cultural brigade of chefs in advanced culinary techniques. 
• Fiscal Responsibility: Manage strict cost-control measures across all rotated outlets, optimizing labor efficiency, minimizing waste of premium ingredients, and maintaining targeted food cost percentages. 
• Bespoke Guest Experiences: Collaborating directly with the executive team to execute ultra-luxury VIP amenities, tailored guest tasting menus, and high-profile culinary events. 
• Impeccable Compliance: Uphold and enforce flawless sanitation, HACCP, and occupational safety protocols, ensuring all kitchens remain inspection-ready at all times. 

Required Qualifications & Curated Skillset

• Prestige Experience: Minimum of 4–6 years of progressive culinary leadership experience within Forbes 5-Star, recognized luxury hotels and resorts. 
• Culinary Pedigree: Degree in Culinary Arts completion from an accredited institution is highly preferred. 
• Poise Under Pressure: Exceptional emotional intelligence, refined communication skills, and the ability to command respect while leading under intense, fast-paced luxury hospitality conditions. 
• Credentials: Current advanced food safety management certification. 
• Luxury Flexibility: Absolute flexibility to work demanding hours, including early mornings, late nights, weekends, and holidays, with the physical stamina to stand for extended periods.