Contract Jobs at Optimi Learning

Job Description

• Optimi is looking for goal-oriented individuals with excellent time management skills to join the team as Sales Consultants. The ideal candidates should be able to adhere to all deadlines and maintain excellent customer relations.

REQUIREMENTS

• Grade 12
• Sales/Marketing qualification (advantageous)
• Minimum 3 years in a sales-related role
• Proficient in MS Office
• Fluent in English (written and verbal
• Fluent in Afrikaans (advantageous)

 DUTIES

• Engage prospective clients via inbound and outbound calls.
• Understand and meet client needs through tailored solutions.
• Convert sales leads effectively and meet monthly targets.
• Conduct outbound campaigns (e.g., fin awaiting, DebiCheck, retentions).
• Assist walk-in clients and represent the brand at expos and events.
• Promote additional Optimi products and services.
• Maintain regular contact with clients to ensure satisfaction and retention.
• Escalate any potential issues or complaints appropriately.
• Remain calm and professional under pressure.
• Accurately report on conversion rates, targets, and client trends.
• Provide insights and feedback for process improvement.
• Maintain up-to-date records on all sales activities in CRM/sales tools.
• Follow scheduled work hours and complete all call-related admin.
• Prioritize and manage daily tasks effectively.
• Handle all inbound and outbound call volumes efficiently.
• Support team members with overflow work as needed.
• Attend internal training sessions and other assigned tasks.

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Job Description

• Optimi is looking for a  proactive and detail-oriented Debi-Check Consultant to join our dynamic Sales team. The ideal candidate must have strong telephonic sales experience, excellent administrative skills, and be comfortable in a fast-paced environment with changing demands.

REQUIREMENTS

• Grade 12
• Sales/Marketing qualification (advantageous)
• Minimum 2 years in a sales-related role
• Proficient in MS Office
• Fluent in English (written and verbal
• Fluent in Afrikaans (advantageous)

 DUTIES

• Make daily calls to customers for DebiCheck mandate acceptance.
• Initiate mandates where needed.
• Escalate technical/system issues requiring Hyphen support.
• Follow provided call scripts aligned with QA standards.
• Prioritize customer satisfaction and identify upsell opportunities (e.g., Optimi Plus products).
• Monitor daily mandate reports (BOD, Data Files, EOD).
• Administer related messages and ensure mandate status accuracy.
• Submit accurate daily reports on performance, trends, and insights.
• Assist in preparing reporting data for seniors and management.
• Ensure all systems and sales software are up to date with relevant actions and notes.
• Provide overflow support on leads and tickets.
• Assist team leaders and management with admin tasks.
• Reassign unallocated tickets and follow up on lead status.
• Follow scheduled work and break times.
• Complete after-call tasks efficiently.
• Prioritize work items based on urgency and impact.

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Job Description

• Optimi is looking for a  motivated and adaptable Retentions Consultant to join our fast-paced Sales division on a temporary basis. The ideal candidate must have strong sales and retention skills, thrive in a high-pressure environment, and be passionate about customer engagement and service excellence.

REQUIREMENTS

• Grade 12
• Sales/Marketing qualification (advantageous)
• Minimum 3 years in a sales-related role
• Proficient in MS Office
• Fluent in English (written and verbal
• Fluent in Afrikaans (advantageous)

 DUTIES

• Lead retention campaigns and upsell efforts.
• Professionally manage cancellation requests.
• Build lasting client relationships to enhance loyalty.
• Promote additional services and products to existing clients.
• Convert leads efficiently and meet monthly sales targets.
• Conduct outbound campaigns (fin awaiting, debicheck, etc.).
• Follow sales scripts and maintain quality standards.
• Assist walk-in clients and attend sales events (e.g., expos).
• Manage all call-related tasks efficiently.
• Prioritize and handle work items effectively.
• Maintain adherence to sales schedules.
• Submit accurate reports on sales performance.
• Share insights and suggestions for process improvements.
• Update CRM/sales tools regularly.
• Support colleagues when needed.
• Complete any other tasks or training as assigned.