Fresh Jobs at Optimi Learning

Job Description

• Optimi has an opportunity for a proactive and detail-oriented Junior Talent Acquisition Consultant to join our Human Resources team. You will play a key role in supporting junior and bulk recruitment activities, ensuring a seamless process for candidates and hiring managers.

REQUIREMENTS

• Grade 12
• Human Resources qualification
• 1–2 years’ experience in recruitment
• Microsoft Office Suite
• Familiarity with Applicant Tracking Systems (ATS)
• Fluent in English (written and verbal)
• MIE Certified Agent (Advantageous)

DUTIES

• Manage junior and bulk temporary recruitment processes from request to placement.
• Facilitate recruitment request forms and load ATRs for approval.
• Screen and shortlist candidates.
• Conduct interviews and coordinate assessments.
• Perform reference, criminal, and qualification checks.
• Ensure that all job adverts are copy checked and approved by relevant managers.
• Ensure POPI compliance in all recruitment activities.
• Deliver an excellent candidate and stakeholder experience.
• Assist the HR team with recruitment-related tasks or projects.
• Support other administrative duties as and when required.

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Job Description

• Optimi is looking for an Administrative Coordinator to join our Assessment team. The successful candidate must be highly organised, detail-oriented, proactive, with strong administrative and coordination skills to support the efficient delivery of assessment operations.

REQUIREMENTS

• Grade 12.
• Minimum 5 years’ administrative experience.
• Strong attention to detail.
• Proficiency in Microsoft suite.
• Finance background (advantageous)
• Fluent in English and Afrikaans (verbal and written).

DUTIES

• Coordinate assessment administration processes and provide administrative support to the Assessment team.
• Manage the assessment payment process, including the verification and processing of purchase requests, invoices, and supporting documentation.
• Liaise with examiners, moderators, markers, and internal stakeholders regarding assessment administration and payment queries.
• Coordinate oral assessment submissions, monitor outstanding documentation, and support assessment moderation processes.
• Administer online assessment activities, including assessment allocation, submission management, and ticket resolution through Zoho Desk.
• Maintain assessment records, irregularity registers, and update relevant systems to ensure accurate reporting and compliance.
• Provide general administrative support and assist with operational projects and additional tasks as required.
   

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Job Description

• Optimi is looking for self-driven individual with excellent customer service skills to join our rapidly growing company in the Client Engagement Team. Successful candidate must be an exceptional team players with a positive outlook and strong communication and interpersonal skills.

REQUIREMENTS

• Grade 12.
• Certificate in Client Services or similar.
• 1 year of Client Services/Call Centre experience.
• A customer service-oriented attitude.
• Familiarity with Microsoft Office suite (Word, Excel)
• Ticketing system: Zoho Desk/similar.
• Proficiency in English and one other South African language.

 DUTIES

• Be professional at all times and ensure customer satisfaction is maintained and takes the highest priority.
• Provide professional customer support by communicating with customers through various channels.
• Focusing on first-call resolutions and escalating issues to the manager.
• Be adaptable to different types of clients and scenarios, such as assisting clients who require support in person.
• Willingness to work overtime/weekends when required.
• Maintain in-depth product knowledge and educate customers about our products.
• Monitor and approve client postings to Facebook as per the guidelines provided.
• Manage transferred and escalated enquiries through the management enquiry system and give feedback to clients.
• Respond to client queries efficiently and effectively.
• Always stay up to date in terms of CAMI.
• Handle all tickets in line with SOP for the ticketing system (Zoho Desk).
• Assist colleagues with overflow work.
• Strong attention to detail and ability to follow procedures and processes.
• Meet required quality assurance, call handling, and ticket management targets.