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  • Posted: Jan 30, 2025
    Deadline: Not specified
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    Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
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    Human Resource Business Partner (CPT)

    Job Purpose

    • Lead and manage the end-to-end People/HR agenda within a business area by aligning the people and business agenda to ensure business objectives are met that contribute to the delivery of the overall company strategy. This is achieved through the introduction and implementation of programmes, tools, policies and frameworks developed in the Centres of Expertise that support the achievement of the agreed people, customer and growth results.  Monitor (through SLA’s, HR metrics) and support HR services delivered via the People Enablement delivery team.

    Responsibilities

    • Business Planning
    • Develop and propose annual business plans for a given area or department and ensure alignment with strategy. Recommend financial and headcount budgets; propose HR related business targets (e.g., key performance indicators); and schedule key activities/projects, ensuring integration with other elements of the organisation.
    • HR Data Analytics and Insights
    • Monitor, analyse and report on key Human Capital Enablers such as HR Management, Reporting and Analytics; Governance, SLA's and HR Metrics to optimize the Human Capital of the organisation.
    • Analyse and investigate business/people issues and trends within the business unit and recommend interventions in collaboration with COE to create HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance.
    • Stakeholder Engagement
    • Be a "Broker" of service between specialized internal groups (e.g remuneration) and the business.
    • Act as a consultant on issues related to strategy execution and change, talent management, employee engagement, performance management, employee relations. Provide feedback to Centres of Expertise about HR solution effectiveness. Collaborate with Centres of Expertise to create innovative solutions.
    • Focus on consultative support and HR solution delivery to senior line management.
    • Support all HR products, services, process implementation including any required changes and ensure client buy-in through influencing (context, rationale).
    • Leadership and Direction
    • Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
    • Policy Development & Implementation
    • Develop procedures and interpret and apply policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organisation.
    • Work with the business unit to translate business needs into HR requirements and employee experience.
    • Information and Business Advice
    • Provide specialist guidance to senior managers at the business unit or regional level to enable the implementation of policy, projects, and change initiatives.
    • Drive effective execution of HR policies and processes in their business.
    • Change Management
    • Manage and support the development and/or delivery of an organisational change management initiative for a substantial department/area.
    • Organisational Capability Building
    • Identify the organisational capabilities gaps required to execute the business strategy within the context of the capability mapping on an ongoing basis.
    • Responsible for implementing initiatives at the business unit level and may support the design of specialized or customised training, communications and talent management.
    • Support the development of leadership and manage talent pipeline in business unit.
    • Coach and educate the line managers in people management.
    • Coach and develop HRC's.
    • Regulatory & Compliance Management
    • Draft HR frameworks within an area of expertise to meet business needs, ensuring compliance with specified design principles, internal policies, and external legal requirements.
    • Investigate all kinds of incidents and reports, and provide expert advice to more senior colleagues. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.
    • Personal Capability Building
    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Education

    • Recognised 3 year Degree / Diploma in HR Management or Industrial Psychology (Essential); Post Graduate Degree in HR Management or Industrial Psychology or any other relevant qualification (Advantageous)  (Required)

    Experience

    • 4 or more years experience in the following:
    • Strategic Human Resources Management / HR Organisation Capability management / Change Management / Talent Management (Recruitment, Development and Retention) / Performance & Reward / Human Capital Planning / ER, IR and Wellness (Essential);
    • Experience in Project Management and HRMS (i-manage – Oracle, SAP, VIP etc) (Advantageous). 2 or more years supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential)

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    UX UI Designer

    Job Purpose

    • Design user interface and the visual and user-experience elements of digital products through research, testing and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces.

    Responsibilities

    • Design and Conceptualization
    • Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions.
    • Customer Experience Mapping
    • Perform and implement techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles. Advise on approaches to eliminate negative experiences and enhance customer interactions.
    • Customer Needs/Experience Research
    • Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations.
    • Product and Solution Development
    • Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.
    • Internal Client Relationship Management
    • Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.
    • Improvement / Innovation
    • Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.
    • Customer Experiences Implementation
    • Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
    • Personal Capability Building
    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing
    • education, attending conferences, and reading specialist media.

    Education

    • National Diploma: Information Technology (Required)

    Experience

    • 3 or more years UX/UI design experience (Essential); Experience in the Financial Services industry (Advantageous).

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    Senior Manager: Talent Acquisition

    Job Purpose

    • Lead analysis of business needs and labor market developments; oversee development and execution of recruitment and talent acquisition policies and practices.

    Responsibilities

    • Functional Strategy Formation
    • Lead the development and implementation of strategy for an important area of responsibility within a function, anticipating complex issues, challenges, and opportunities, and ensuring integration with wider functional strategy.
    • Recruitment
    • Hold overall responsibility for the design, development, and implementation of the organisation's recruiting strategy. Implement strategies to promote company's reputation as "best place to work.
    • Candidate Pipeline
    • Develop and maintain a national senior executive candidate pipeline through personal networking, research, and a variety of talent attraction and engagement methods, processes, and tools. Identify the capabilities needed to meet the current and emerging business needs of a significant business area. Identify gaps and source suitable candidates to fulfill business requirements.
    • Policy Development & Implementation
    • Develop functional or operational policies and help develop policy frameworks for area of responsibility or department. Take responsibility for creating underlying procedures and monitoring their implementation.
    • Future Talent Recruitment
    • Lead the creation of multichannel future talent recruitment campaigns to attract large numbers of high-quality candidates; clarify the campaign's objectives; propose and obtain agreement on a financial budget; identify and appoint the campaign team.
    • Information and Business Advice
    • Provide authoritative specialist advice to the leadership team of a nationally based organisation or subsidiary to guide the implementation of policy and the design and implementation of projects and change initiatives.
    • Individual Candidate Assessment
    • Assess candidates for executive roles using a range of interview, assessment center, and psychometric-based test methods; interpret assessment data and provide insightful feedback into the resourcing process.
    • Internal and External Stakeholder Engagement
    • Identify and manage stakeholders up to C-suite level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. Build effective relationships with external partners and suppliers.
    • Leadership and Direction
    • Communicate the function's strategy and its relationship to the organisation's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organisation's business goals.
    • Performance Management
    • Manage and report on the performance of the function / business area; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.
    • Budgeting and Costing
    • Manage budget plans for a department. Could involve development and delivery.

    Education

    • HR / equivalent qualification/Degree (Essential); Post Graduate qualification in related field (Advantageous)

    Experience

    • 8-10 years substantial similar work experience together with comprehensive job related experience in own area of expertise to fully competent level (Essential); Proven track record of managing and implementing change within an organisation (Essential); Experience in Insurance or other Financial Services environment (Advantageous); 3-5 years Senior Leadership experience (Essential)
       

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    Team Lead: Home Claims Nightshift

    Job Purpose

    • To manage, coach and guide a team. Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results.

    Responsibilities

    • Operations Management
    • Supervise a team/teams within the Contact Centre to drive outcomes needed to be effective and efficient.
    • Organizational Capability Building
    • Use the organization's formal development framework to identify the team's individual development needs.
    • Plan and implement actions to build their capabilities.
    • Provide training or coaching to others in own area of expertise to enable others to improve performance and fulfill personal potential.
    • Customer Relationship Management (CRM) Data
    • Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities.
    • Ensure that direct reports maintain up-to-date customer relationship management data, identifying and resolving issues.
    • Customer Service
    • Act as first-line supervisor of a team providing operational support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times.
    • Ensure effective customer relationships and maintain customer satisfaction at all times.
    • Leadership and Direction
    • Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.
    • Performance Management
    • Respond to personal objectives and use performance management systems to improve personal performance.
    • Monitor the performance of the team; take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
    • Customer Management
    • Help manage customer relationships by using relevant systems.
    • Insights and Reporting Collect and interpret relevant data and transform the data collected into meaningful and easy to read reports.
    • Improvement / Innovation
    • Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.
    • Operational Compliance
    • Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
    • Correspondence
    • Respond to requests and escalated requests using telephonic conversation or emails (internal and external stakeholders).
    • Personal Capability Building
    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
    • Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Education

    • General Education Matric  (Required)

    Experience

    • 3 or more years Financial Services industry experience within a call centre environment (Essential); STI experience (Essential); 2 or more years Claims Experience (Essential);. 1 or more years experience of supervising and directing  people and other resources to achieve specific end results (Essential)

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    Claims Processing Consultant : VAPS

    Job Purpose

    • Process already-captured claims efficiently and accurately through drawing on the relevant criteria to ensure standardisation across the organisation to enable decision making on a claim.

    Responsibilities

    • Customer Management (Internal)
    • Help manage customer by carrying out standard activities to complete the customer request.
    • Data Collection & Analysis
    • Ask questions, collect data from a variety of sources, analyse information and investigate claim.
    • Work Scheduling and operational compliance
    • Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.
    • Administration
    • Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
    • Correspondence
    • Respond to routine requests using telephonic conversation or emails (internal and external).
    • Document Management
    • Create, organise and maintain files containing the correspondence relating to policies and matters.
    • Document Preparation
    • Prepare and manage claim documentation for customers.
    • Up-sell Customer Propositions
    • Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional

    Education

    • Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous)

    Experience

    • 1-3 years Financial Services industry experience (Essential)
    • STI experience and VAPS experience (Advantageous).

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    Claims Processing Consultant: Warranty & Service Plan

    Job Purpose

    • Capture and process warranty and service plan claims efficiently and accurately through drawing on the relevant criteria to ensure standardisation across the organisation to enable decision making on a claim.

    Responsibilities

    • Customer Management (Internal)
    • Help manage customer by carrying out standard activities to complete the customer request.
    • Data Collection & Analysis
    • Ask questions, collect data from a variety of sources, analyse information and investigate claim.
    • Make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims. Use appropriate tools (supplier contract and/or negotiation) to accurately cost applicable claims on a day-to-day basis.
    • Work Scheduling and operational compliance
    • Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.
    • Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately).
    • Remain up to date with current and new product knowledge to enable effective decision making.
    • Administration
    • Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
    • Correspondence
    • Respond to routine requests using telephonic conversation or emails (internal and external).
    • Ensure regular feedback to customer, service providers and other stakeholders, as determined by the company and/or customer requirements to ensure customer receives appropriate feedback from the claim department.
    • Document Management
    • Create, organise and maintain files containing the correspondence relating to policies and matters and claims to be uploaded on internal system.
    • Document Preparation
    • Prepare and manage claim documentation for customers.
    • Up-sell Customer Propositions
    • Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional products/services.

    Education

    • Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous)

    Experience

    • 1-3 years Financial Services industry experience (Essential) STI experience and VAPS experience. Warranty and service plan claims handling experience (Advantageous).

    go to method of application »

    Claims Processing Consultant(CPT) (Western Cape)

    Job Purpose

    • Obtain information from insured or designated persons for the purpose of validating claims using all resources available.

    Responsibilities

    • Customer Management (Internal)
    • Help manage customer by carrying out standard activities to complete the customer request.
    • Data Collection & Analysis
    • Ask questions, collect data from a variety of sources, analyse information and investigate claim.
    • Work Scheduling and operational compliance
    • Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.
    • Administration
    • Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
    • Correspondence
    • Respond to routine requests using telephonic conversation or emails (internal and external).
    • Document Management
    • Create, organise and maintain files containing the correspondence relating to policies and matters.
    • Document Preparation
    • Prepare and manage claim documentation for customers.
    • Up-sell Customer Propositions
    • Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional

    Education

    • Grade 12/ SAQA Accredited Equivalent (Essential); FAIS Regulatory Qualification (Essential); RE 5 (Essential); Relevant 3 year Business or insurance industry related degree / diploma in management (Advantageous); Class of Business Certification (Essential); STI Qualification (Essential); RE 1 (Advantageous); AIISA/FIISA qualification (Advantageous)

    Method of Application

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