Fresh Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Collect, analyse, report, and interpret data for use in the development of business strategies, extract quantifiable insights from past trends and current conditions to increase TIH's profitability and improves relationship's with clients and stakeholders. Build and maintain predictive and machine learning models with guidance from managers.

Responsibilities

Advanced and Predictive Analytics

• Employ machine learning techniques and build predictive, descriptive, and behavioral models to help achieve various business performance indicators and to help identify business opportunities, linking insights to actionable recommendations. Receive manager sign-off for the machine learning analytics.

Data Exploration

• Perform complex statistical analysis and utilise mining, modeling, and testing techniques to enable data analysis.

Information and Business Advice

• Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports for top management.  
• For ongoing reporting to business, assist in the automation of the various data and analytic reports.

Business Requirements Identification

• Support collection of business requirements using a variety of methods such as interviews, document analysis, and workflow analysis to express requirements clearly and succinctly.

Stakeholder Engagement

• Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

Project Management

• Work within an established project management plan to achieve specific goals.
• Implement data analytic projects from start to finish and manage stakeholders throughout the project. Communicate the project status back to business or within the team.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Data Management

• Help others get the most out of data management systems by providing support and advice.
• Ensure that data is accurate and is aligned to policies and procedures set out by TIH.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); 3 year degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics / Quantitative sciences / Actuarial sciences / Data Mining / Economics (Essential); Master’s Degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics / Quantitative sciences / Actuarial sciences / Data Mining / Economics (Advantageous)

Experience

• 3 to 5 years working experience within an analytical, data science or computer science environment (Essential); Data analytics and optimisation using the latest statistical tools and packages (Essential); Experience in financial insurance environment (Advantageous).

Deadline:5th October,2026

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Job Purpose

• Process already-captured claims efficiently and accurately through drawing on the relevant criteria to ensure standardisation across the organisation to enable decision making on a claim.

Responsibilities

Customer Management (Internal)

• Help manage customer by carrying out standard activities to complete the customer request.

Data Collection & Analysis

• Ask questions, collect data from a variety of sources, analyse information and investigate claim.
• Make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims.
• Use appropriate tools to accurately cost applicable claims on a day-to-day basis.

Work Scheduling and operational compliance

• Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.
• Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately).
• Remain up to date with current and new product knowledge to enable effective decision making.

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.

Correspondence

• Respond to routine requests using telephonic conversation or emails (internal and external).

Document Management

• Create, organise and maintain files containing the correspondence relating to policies and matters.

Document Preparation

• Prepare and manage claim documentation for customers.

TASKS

• Prepare insurance claim forms or related documents and review them for completeness.
• Enter claims information into database systems.
• Pay small claims.
• Calculate quantum amount of claim.
• Post or attach information to claim file.
• Transmit claims for further investigation.
• Contact insured or other involved persons to obtain missing information.
• Review insurance policy to determine coverage.
• Organise or work with detailed office records, using computers to enter, access, search or retrieve data.
• Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
• Finalise claims and communicate the outcome to the customer
• Listen and transcribe client conversations
• Request Client Conversation
• Retrieve Client Conversation
• Issue repair / replace vouchers
• Load and action 15-minute messages
• Complete Things to Do (TTD's) and requests
• Refer to Loss Adjuster when required
• Arrange to collect salvage - Non-Motor where applicable
• Arrange to collect salvage - Motor where applicable

Education

• Grade 12 / SAQA Accredited Equivalent (Essential)

Experience

• 1 or more years Financial Services industry experience (Essential); Call Centre Experience (Essential); STI experience (Advantageous); 1 or more years Claims Experience (Advantageous); At least 2-3 years’ experience in a Customer Service environment  (Advantageous).

Deadline:9th October,2026

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Job Purpose

• Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimizing operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team. May supervise computer programmers.

Responsibilities

Application Software Development

• Develop the most complex existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program. Involves working with guidance from senior colleagues.

Applications Software Maintenance

• Monitor, identify, and correct more complex software defects to maintain fully functioning applications software.

Testing IT Performance

• Perform website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.

Information Security

• Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.

Organisational Capability Building

• Provide coaching to team members to develop their skills.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/diploma (Essential)

Experience

• 4 or more years experience using relevant programming languages or technologies (Essential) 
• Previous experience in a financial services environment (Advantageous).

Deadline:6th October,2026

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Job Purpose

• Develop analytical models and Data Visualisations to provide insight to the business for informed decision making at a tactical and strategic level.

Responsibilities

Analytical Modelling

• Independently manage the process of creating analytical models by translating business requirements to a framework that suits business analysis. Build data from company systems into an analytical model that provides trends and patterns relating to any short-term insurance metrics. Demonstrate functionality of built BI models to target audience as per business request.

Operational Support

• Provide comprehensive operational support services and ensure server availability during operational hours. Monitor user-acceptance testing of Data Visualization models. Administration of business intelligence management console, including task schedule and on-going monitoring and maintenance of BI solution.

Business Requirements Identification

• Elicit complex business requirements using a variety of methods to provide suitable solutions based on the business need, developed within the architecture framework.

Data Collection and Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports by identifying and interpreting complex patterns and trends from information contained within the general BI models and translating those insights into actionable recommendations and communicate these to the relevant stakeholders in the business.

Stakeholder Engagement

• Develop stakeholder engagement and build relationships across the business through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions. Ensure that business objectives and personal delivery aligns to and meets the service principles.

Improvement / Innovation

• Independently manage focus and priorities to keep working on the most commercially beneficial tasks for the organization. Leverage all available information from our partners, the industry, and internally to ensure we are constantly reviewing our departmental processes, systems and protocols with a view to improve efficiencies. Analyze current performance inhibitors and finding solutions to ensure business continuity. Develop ideas, provide an innovative and ever evolving set of systems and processes.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices. Set own goals and working towards them and keep up to date with trends within business intelligence by participating in forums, webinars and knowledge sharing platforms and reading specialist media.

Performance Management

• Manage user expectations and deliverables within work stream. Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness.

Database Specifications

• Provide information and comments on suitability during approval process for database specifications to ensure all agreed standards and protocols are followed, and data integrity is preserved.

Data Management

• Use data management systems to deliver prescribed outcomes with guidance from senior colleagues. This includes being responsible for operating key elements of the system.

Organizational Capability Building

• Provide instruction and informal advice to less experienced colleagues within the team to develop their skills.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A relevant 3 year degree / diploma relating to Business Intelligence / Data Warehousing / Database Administration (Advantageous); Maths and Science at Grade 12 level (Advantageous); Qlik certifications (Advantageous)  (Required)

Experience

• 7 or more years development experience within a business intelligence environment (Essential); Qlik development experience (Advantageous); Consulting experience (Advantageous); Experience and knowledge of the financial insurance industry (Advantageous).

Deadline:5th October,2026

go to method of application »

Job Purpose

• Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimizing operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team.

Responsibilities

Application Software Development

• Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement. Develop new routine applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.

Applications Software Maintenance

• Monitor, identify, and correct straightforward software defects to maintain fully functioning applications software.

Testing IT Performance

• Perform routine website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.

Information Security

• Implement required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Application Software Roadmap

• Maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.

Customer Service

• Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/diploma (Essential)

Experience

• 3 or more years experience using relevant programming languages or technologies (Essential); Azure experience (Advantageous).

Deadline:8th October,2026

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Job Purpose

• Manage the launch of the Pet Insurance product, growing the product and manage product enhancements. Own profit and loss and ensure continuous profitability of the product.

Responsibilities

Brand

• Oversee a particular area, product or service within the larger brand strategy. Involves managing development and delivery.

Marketing

• Oversee a particular area, product or service within the larger marketing strategy. Involves managing development and delivery.

Stakeholder Engagement

• Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
• Offering Technical support to operational areas of the business i.e. Sales and Operations. Coordinate and help facilitate the success of the Pet Profit & Loss. Develop strong relationships with internal Key stakeholders including Pricing, Analytics, IT and Marketing.

Product and Solution Development

• Responsible for managing the definition, development and delivery of a significant product or service within the product development and engineering program, ensuring alignment with customer requirements.
• Develop new ideas that will enhance the performance of the product. Work with Senior Management to identify new opportunities for the business.

Data Collection and Analysis

• Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature.
• Monitoring financial performance of the Pet product and work with VAPS Senior Management to improve performance as required.
• Monitor Industry developments to ensure products and services stay fit for purpose.
• Evaluate product performance analysis with appropriate recommendation where required for Operations.

Project Management

• Manage a portfolio of projects while reporting to senior colleagues. Attend relationship meetings with the Product UMA to explore and influence new ideas to enhance the Pet offering and to resolve any issues.

Compliance

• Identify shortcomings in compliance processes, systems and procedures, and suggest and implement appropriate improvements. Work is focused on an assigned unit or discipline. Ensure the Pet product meets regulatory requirements and TCF principles, including claims experience and complaints to ensure it remains fit for purpose.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports. Review and report on the voice of the customer to ensure that the product continues to meet customers’ expectations.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Veterinarian Qualification (Advantageous); STI Qualification (Advantageous)

Experience

• 5 or more years' experience and full knowledge of End to End Pet Product (Essential); 2 or more years' experience of working in a regulated environment (Essential) Experience working within the Financial Services Industry (Advantageous).

Deadline: 9th October,2026

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Job Purpose

• To lead and manage the travel insurance portfolio through the development, implementation and continuous enhancement of products and services that meet customer needs and business objectives. This role is accountable for portfolio growth, profitability, product performance, stakeholder engagement and regulatory compliance. Responsible for identifying market trends, driving strategic initiatives, managing product lifecycle activities and ensuring the delivery of competitive and sustainable travel insurance solutions.

Responsibilities

• Brand: Oversee a particular area, product, or service within the larger brand strategy. Involves managing development and delivery.
• Marketing: Oversee a particular area, product, or service within the larger marketing strategy. Involves managing development and delivery.
• Stakeholder Engagement: Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
• Offering Technical support to operational areas of the business i.e. Sales and Operations. Coordinate and help facilitate the success of the Travel Profit & Loss. Develop strong relationships with internal Key stakeholders including Pricing, Analytics, IT and Marketing.
• Product and Solution Development: Responsible for managing the definition, development and delivery of a significant product or service within the product development and engineering program, ensuring alignment with customer requirements. Develop new ideas that will enhance the performance of the product. Work with Senior Management to identify new opportunities for the business.
• Data Collection and Analysis: Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature.
• Monitoring financial performance of the Travel product and work with VAPS Senior Management to improve performance as required. Monitor Industry developments to ensure products and services stay fit for purpose. Evaluate product performance analysis with appropriate recommendation where required for Operations.
• Project Management: Manage a portfolio of projects while reporting to senior colleagues. Attend relationship meetings with the Product UMA to explore and influence new ideas to enhance the Travel offering and to resolve any issues.
• Compliance: Identify shortcomings in compliance processes, systems, and procedures, and suggest and implement appropriate improvements. Work is focused on an assigned unit or discipline. Ensure the Travel product meets regulatory requirements and TCF principles, including claims experience and complaints to ensure it remains fit for purpose.
• Insights and Reporting: Prepare and coordinate the completion of various data and analytics reports. Review and report on the voice of the customer to ensure that the product continues to meet customer’s expectations.

Education

• Grade 12 / SAQA Accredited Equivalent (Essential); Relevant Tertiary Qualification in Business, Insurance, Risk Management, Tourism, Travel Management, or a related field (Essential); FAIS Regulatory Examination (RE5) and applicable Short-Term Insurance Qualification (Advantageous)

Experience

• 5 or more years' experience leading and managing Travel Insurance products, with demonstrated expertise across product development, underwriting, pricing, claims, travel assistance services, and partner management (Essential); Experience within the Insurance or Financial Services Industry, with exposure to strategic partnerships, distribution management, ensuring compliance with applicable legislation and industry standards and customer value proposition development (Advantageous).

Deadline: 9th October,2026

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Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); FAIS and RE5 qualification (Essential); Class of Business – product knowledge (Essential)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).