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  • Posted: Jun 13, 2024
    Deadline: Not specified
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  • The South African Revenue Service (SARS) is the nations tax collecting authority. Established in terms of the South African Revenue Service Act 34 of 1997 as an autonomous agency, we are responsible for administering the South African tax system and customs service. Its main functions are to: collect and administer all national taxes, duties and levies; c...

     

    Lead Specialist: Benefit Realization (Projects)

    Job Purpose

    As a Lead Benefit Realisation Specialist, you will be responsible for identifying, evaluating, and managing internal investment opportunities within the organization. You will work closely with various departments to develop and implement strategies that optimize our internal capital investments and drive business growth.

    You will also be required to provide expertise and advice, facilitate the formulation, review, and monitoring of the Enterprise Resource Plan. Disburse funds by managing the Benefit Realisation Management Framework. Monitor and review projects and assess whether the organisation has met its capital investment goals.

    Minimum Qualification & Experience Required

    • Relevant Honours / Postgraduate Diploma (NQF 8) in Business, Finance AND minimum 10-12 years' experience in benefit realization, project management or Finance, with 3-4 years at a specialist level.

    #Alternative

    • Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Business, Finance AND minimum 12 - 15 years’ experience in benefit realization, project management or Finance with 3-4 years at a specialist level.

    Minimum Functional Requirements

    • Experience in project roles with significant experience of benefits management in project, programme, or portfolios.
    • Strong Finance, Business and Projects Background
    • Experience of benefits planning and prioritisation in complex environments.
    • Experience in Financial modelling (NPV)
    • Recent experience of benefits management and mapping across complex environments.
    • Expertise in portfolio reporting tools and techniques.
    • Good analytical and presentation skills.
    • Independent thinker who is solution driven.
    • Confidence to work with multiple stakeholders at all levels of SARS.
    • Understanding and knowledge of the software lifecycle.
    • Excellent communication skills to provide clear messages to internal teams and external stakeholders.

    Job Outputs:

    Process

    • Lead the provision of a benefits management, tracking and realisation service to enable the delivery of programs and projects.
    • Assess benefits management across Enterprise Portfolio Management Office delivery portfolio of programs and projects to identify current gaps, overlaps and conflicts.
    • Work with programmes and projects and provide pragmatic best practice advice on the effectiveness of their benefits management and realisation practices, particularly to identify additional opportunities for benefits management.
    • Review investment proposal submissions and the development of business cases during options analysis, investment appraisal and portfolio delivery prioritisation in terms of return on investment.
    • Track and report benefits realisation progress for Enterprise Portfolio Management Office dashboard reporting.
    • Regularly review and improve the effectiveness of benefits and value management arrangements and escalate any portfolio-level delivery risks with benefits realisation as appropriate.
    • Establish the mechanisms for, and monitor, post project closure to compare benefits realised with benefits forecast to capture lessons in relation to benefits management for wider dissemination.

    Governance

    • Develop and/or align governance and compliance policies in own practice areas to identify and manage risk exposure liability.

    People

    • Provide specialist support, advice and resources to projects and initiatives and where appropriate representation on national committees.
    • Provide specialist know-how, support, advice, and practice thought leadership in area of expertise.

    Finance

    • Implement financial models and monitor the value of projects.

    Client

    • Participate in the specialist practice community and contribute positively to organisation knowledge management.
    • Provide authoritative, specialist expertise and advice to internal and external stakeholders.

    Behavioural competencies

    • Analytical Thinking 
    • Accountability
    • Conceptual Ability
    • Honesty and Integrity
    • Problem Solving and Analysis
    • Attention to Detail
    • Commitment to Continuous Learning
    • Organisational Awareness
    • Building Sustainability

    Technical competencies

    • Functional Policies and Procedures
    • Reporting
    • Business Knowledge
    • Efficiency improvement 
    • Workforce Planning
    • Change Management
    • Planning, Management and Measurement

    Compliance Competency

    • GOC Secret

    go to method of application »

    Specialist: Data Analyst

    Job Purpose

    SARS is looking for a highly skilled and detail-oriented Specialist Data Analyst to join our team. The successful candidate will be responsible for analysing data, generating insights, and developing data-driven strategies to improve business performance. Your work will be well oiled by our data. We want you to better understand our data and come up with cutting-edge insights and solutions to further enhance our service offering.

    Education and Experience

    Minimum Qualification & Experience Required

    • Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) in (Informatics/Computer Science/Statistics/IT) AND 8-10 years’ experience in Data Engineering / Business Data Intelligence / Data Science, of which 3-4 years at the operational specialist level

    Alternative#

    • Senior Certificate (NQF 4) Informatics/Computer Science/Statistics/IT) AND 15 years in Data Engineering / Business Data Intelligence / Data Science experience with 3-4 years at the operational specialist level.

    Minimum Functional Requirements

    • Experience in Data Engineering / Business Data Intelligence / Data Science
    • Advanced (applied theory) technical expertise regarding data processes, data cleaning, analysis, reporting, data models, and database design and testing
    • Knowledge of and experience with reporting tools (SQL and Power BI / Tableau or equivalent), databases (SQL Server) and programming (R, Python, etc.)
    • Advanced (applied theory) knowledge of statistics and experience using statistical packages for analysing datasets (Excel, SPSS, SAS, R, etc.)
    • Advanced (applied theory) Data warehouse knowledge.
    • Be advanced in the application of:
    • Basic Data Migration
    • Basic Data Visualization  
    • Business Intelligence Methodologies
    • Database Knowledge
    • Advanced (applied theory) Programming Skills – i.e. SQL, and Python/R, etc.
    • Microsoft skills (Advanced in)– i.e. Excel, Word, PowerPoint, etc.

    Job Outputs:

    Process

    • Review the effectiveness of related approaches and methodologies by conducting research, and best practice benchmarking initiatives.
    • Conduct assessments and use information to advise, make recommendations and facilitate improvement.
    • Acquiring data from primary or secondary data sources and maintaining databases, applying the knowledge of data extraction, transformation, and business modelling.
    • To perform complex/advance business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modelling, and data mining.
    • To design, develop, and test complex/advance data analytics solutions like Reports, Dashboards, Analysis, Extracts, Models, etc.
    • To identify, analyse and interpret trends and patterns in complex/advance data sets, based on data findings.
    • Communicate the results of their analysis and findings by using basic complex/advance visualisation techniques with both internal and external customers.
    • To ensure the availability of existing data analytics solutions (like reports, etc.) by maintaining them as well as improving them where shortcomings exist.
    • Analyses data, creates summary reporting, and performs analysis to support the decision-making of research, senior management, member companies, and internal departments.
    • Builds and manages/maintains a database to house data collected from various sources.

    Governance

    • Implement and provide input into the development of governance, compliance, integrity, and ethics processes within the area of specialisation.

    People

    • Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
    • Search for, integrate, and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

    Finance

    • Adhere to organisational policies and procedures to ensure cost-effectiveness and reduction of financial costs.

    Client

    • Contribute to a culture of service excellence, which builds positive relationships and provides opportunities for feedback and exceptional service.
    • Provide authoritative, specialist services, expertise, and advice to internal and external stakeholders.
    • Build and maintain relationships with clients and internal and external stakeholders that promote cross-functional process delivery solutions.

    Behavioural competencies

    • Fairness and Transparency
    • Accountability
    • Honesty and Integrity
    • Trust
    • Respect
    • Honesty and Integrity
    • Conceptual Ability
    • Attention to Detail
    • Building Sustainability

    Technical competencies

    • Functional Policies and Procedures
    • Quality Orientation
    • Facilities Management
    • Service Delivery

    Compliance Competency

    • GOC Confidential

    go to method of application »

    Specialist: Developer

    Job Purpose

    To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, ensuring effective and efficient development, enhancements, implementation, maintenance and optimisation of application modules/subsystems, in order to continuously enhance service delivery. Working with other teams within the larger SARS to provide optimal solutions to Risk associated problems.

    Supporting the teams within EDM with development solutions to enhance and assist with the daily tasks.

    Education and Experience

    Minimum Qualification & Experience Required

    Relevant Bachelor’s degree / Advanced Diploma (NQF 7) Information Technology or related AND 5-7 years' experience in an IT/Data or similar environment, of which 2-3 years is at a Functional Specialist level

    • Experience working with large data models.
    • Experience working with MS SQL Server
    • Experience working with C#
    • Experience working with MVC

    OR

    Senior Certificate (NQF 4) and a relevant IT Qualification(s) / Certification(s), see below, and 5-7 years' experience in an IT/Data or similar environment of which 2-3 years is at a Functional Specialist level.

    Relevant Certification – such as or any other Technology supported by the SARS Enterprise Architecture Framework

    • Microsoft Certified Solution Developer (or similar level Microsoft certification in SQL Server) with skills in C# and large volume data processing applications. Experience with SQL Server Integration Services and SSRS an advantage.
    • Extensive experience with large volume data processing applications.
    • Extensive experience with Service Orientated Architecture.
    • Extensive experience with cross platform and multi database technology data processing, including Microsoft SQL Server 
    • Experience working with large data models.
    • Experience working with MS SQL Server
    • Experience working with C#
    • Experience working with MVC

    OR

    Senior Certificate (NQF 4) AND 10 years' experience in an IT/Data or similar environment, of which 2-3 years is at a Functional Specialist level

    • Experience working with large data models.
    • Experience working with MS SQL Server
    • Experience working with C#
    • Experience working with MVC

    # The alternative qualifications and experience refers to internal minimum requirements

    Minimum Functional Requirements

    • Proficient in C#
    • Proficient in MS SQl Server 2008
    • Knowledge of SSIS and SSRS
    • Knowledge of MVC
    • Working knowledge of source control

    Job Outputs:

    Process

    • Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
    • Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
    • Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
    • Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
    • Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
    • Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
    • Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
    • Execute specialist input through investigation &opportunities within the product process including risk concern.
    • Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
    • Keep up to date on trends and developments within Project Management, Software Development Life Cycle, supporting methodology, and the industry of the organisation.
    • Apply software changes in a manner that contributes to efficient and effective service delivery and optimized quality.
    • Implement initiatives relating to projects that will lead to improved processes within business.
    • Utilize specialised technical specifications that will enhance operational delivery within predefined standards.
    • Develop and maintain productive working relationships with peers and SARS role players to achieve business objectives.
    • Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
    • Mentor peers and juniors employees
    • Expected to be able to influence through communication plus ability to make complex decisions
    • Responsible for raising and communicate issues, highlight project risks and escalate the issues for resolution where required
    • Responsible for issue identification during testing and Production as well as making fixes required.
    • Provide clear and timely account of issues as well as mitigating factors to prevent such from happening again.
    • Review specification and artefacts that enable development.

    Governance

    • **Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

    People

    • Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
    • Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

    Finance

    • Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

    Client

    • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
    • Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

    Behavioural competencies

    • Accountability
    • Analytical Thinking  
    • Attention to Detail
    • Building Sustainability
    • Commitment to Continuous Learning
    • Conceptual Ability
    • Customer Service
    • Fairness and Transparency
    • Honesty and Integrity
    • Organisational Awareness
    • Problem Solving and Analysis
    • Respect
    • Trust

    Technical competencies

    • Application Development and Maintenance
    • Business Knowledge
    • Computer Literacy
    • Efficiency improvement
    • Functional Policies and Procedures
    •  IT Development
    • IT Knowledge
    • Reporting and Interpretation
    • System Thinking 

    Compliance Competency

    • Application Systems (IT)
    • Application Implementation (IT)

    go to method of application »

    Senior Officer: Risk Profiling

    Job Purpose

    To analyse and provide expert advice on the compliance risk function to achieve business objectives. To conduct and analyse the tax compliance behaviour across the taxpayer base with the view to inform the recommendation of integrated, complex full scope risk profiling cases, for Enforcement intervention.

    Education and Experience

    Minimum Qualification & Experience Required

    • B Com or B Com Accounting Degree/ Advanced Diploma (NQF 7) in Taxation AND 5 - 7 years’ experience in a similar environment, of which 2 - 3 years at a Functional Specialist level.

    Added Advantage:

    • Preliminary Investigations: 2-3 years’ experience in an Accounting/Auditing/Taxation
    • Investigation/ or Policing environment.

    ALTERNATIVE:

    • Senior Certificate (NQF 4) AND 10 year’s related experience of which 2 -3 years at a Functional Specialist level.

    Added Advantage:

    • Preliminary Investigations: 2-3 years’ experience in an Accounting/Auditing/Taxation
    • Investigation/ or Policing environment.

    Job Outputs:

    Process

    • Execute specialist input through investigation & opportunities within the product process including risk concerns.
    • Provide specialist input through analysis of opportunities for operational and process product and risk optimisation.
    • Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives.
    • Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems.
    • Initiate process and procedural change, implement the change, and provide guidelines and support related to new requirements because of the change.
    • Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
    • Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
    • Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
    • Correctly apply policies, practices, standards, procedures, and legislation in the delivery of work outputs.
    • Identify tax evasion schemes and potential risk and recommend appropriate interventions.
    • Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
    • Plan and organise own work tasks within area of work.
    • Identify, analyse and interpret non-compliance to profile high complex full scope cases for SARS Intervention.
    • Profiling of relevant identified parties to detect non-compliance and related risks.
    • Identify and assess the level of non-compliance across all/multiple tax types.
    • Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
    • Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
    • Execute process and procedural change, implement the change, and provide guidelines and support related to new requirements because of the change. 
    • Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
    • Correctly apply applicable legislation, including amongst others, policies, procedures, and SOPs in the delivery of work outputs.
    • Detailed risk profiling of In-depth integrated complex CIT (including BEPS), VAT, Income Tax and PAYE cases through data gathering, analysis and interpretation to refer potential high-risk cases to Specialised Audit.
    • Review of TCS-FIA and Emigration applications above R 10 million and make recommendations.
    • Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service, and standards.
    • Perform all administrative actions related to the area of accountability in line with relevant policies, processes, legislation, and work instructions.
    • Communication of transactional outputs and queries in area of work according to policies and quality requirements.
    • Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
    • Contribute to the successful implementation of change initiatives by providing support in area of work.
    • Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
    • Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.

    Governance

    • Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
    • Implement and provide input into the development of governance, compliance, integrity, and ethics processes within area of specialisation.

    People

    • Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
    • Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

    Finance

    • Adhere to specified policies, standards, legislation, and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

    Client

    • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.  
    • Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

    Behavioural competencies

    • Fairness and Transparency
    • Accountability
    • Analytical thinking
    • Conceptual Ability
    • Trust
    • Respect
    • Honesty and Integrity
    • Attention to detail
    • Building Sustainability
    • Commitment to Continuous Learning
    • Organisational Awareness
    • Problem Solving and Analysis
    • Developing Other
    • Expertise in Context

    Technical competencies

    • Risk Management
    • Business Knowledge
    • Data Collection and Analysis
    • Efficiency Improvement
    • Functional Policies and Procedures
    • Problem Analysis and Judgement
    • Reporting
    • Risk Analysis
    • Risk Knowledge
    • Quality Management
    • Governance, Ethics and Values
    • International Tax and Finance Knowledge

    Compliance Competency

    • Security Clearance: Top secret

    go to method of application »

    Senior Specialist: Engineering (Innovation and Solutioning x 5) - 5 positions

    Job Purpose

    To facilitate the adoption of new leading edge ‘Game Changer’ concepts in support of the SARS Vision 2024 enterprise strategy. This is achieved through research and benchmarking, participating in open collaboration networks, identifying and conceptualising innovation solution designs, the incubation of concepts (e.g., prototyping, piloting, etc.) and implementation of solution designs.

    The outcomes are utilised to define product features, develop their implementation roadmaps in the SARS business architecture and business solutions landscape, and ensure that the designs support the achievement of sustainable business results, including the provision of design and implementation support and conducting stakeholder engagement.

    Education and Experience

    Minimum Qualification & Experience Required

    Honours  / Postgraduate Diploma (NQF 8) in Industrial Engineering; Computer Science and Min. 10-12 years' experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

    Alternative#

    Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Industrial Engineering or Computer Science and 15 years’ experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

    Job Outputs:

    Process

    Innovation

    • Collaborate with local and international owners, partners and stakeholders
    • Conduct local and international research and benchmarking
    • Develop, socialise and publish fore-sighting reports
    • Draft idea elevator pitches
    • Understand business problem using data driven approach
    • Design Innovation Solutions
    • Draft Innovation Business Cases
    • Build, test and demonstrate prototype
    • Manage prototype governance
    • Track solution benefits

    Solutioning

    • Build relationships with Business, Product and Segment Owners
    • Build stakeholder and partner networks
    • Assess the strategic landscape
    • Draft or facilitate the drafting of modernisation and solution strategies
    • (5-10-year horizon)
    • Socialise modernisation and solution strategies
    • Analyse and understand problems
    • Collaborate on the detailed designs
    • Draft Business Cases
    • Participate in the development and testing cycle
    • Track solution benefits

    Governance

    • Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
    • Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies. 

    People

    • Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
    • Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

     

    Finance

    • Implement and monitor financial control, management of costs and corporate governance in area of accountability
    • Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

    Client

    • Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
    • Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
    • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
    • Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. 

    Behavioural competencies

    • Honesty and Integrity
    • Fairness and Transparency
    • Accountability
    • Problem Solving and Analysis
    • Conceptual thinking
    • Influencing others
    • Driving Excellence
    • Leveraging diversity
    • Accurate understanding
    • Building sustainability

    Technical competencies

    • Strategic Planning
    • Tax Knowledge
    • Effective Business Communication
    • Problem analysis and judgement
    • Planning management and measurement
    • Decisiveness
    • Business acumen
    • Functional Policies and Procedures

    Knowledge

    • Knowledge of innovation, industry and technology trends
    • Understand a situation or problem by breaking it into smaller pieces/tracing the implications of situation in a step-by-step way
    • Knowledge of own organisations, policies, procedures, services, products and business operating models
    • The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.

    Compliance Competency

    • GOC Secret

    go to method of application »

    Principal: Enterprise Architect - 5 positions

    Job Purpose

    • The PEA pro-actively and holistically helps and guides the Enterprise Leaders, Product Managers, Product Owners and distributed product delivery teams through transformation and optimization initiatives, supporting the formulation of business strategy, outcomes and capabilities.
    • The PEA’s scope of activities could include helping the organization achieve targeted business outcomes related to growing revenue, optimizing costs, mitigating risks and improving sustainability. They focus on the development of the business, IT strategy and overall enterprise architecture of the organization.

    Education and Experience

    Minimum Qualification & Experience Required

    • Honours / Postgraduate Diploma (NQF 8) in Information Technology, Informatics, Computer Science, Computer Engineering or Finance AND a minimum of 10 years' experience in an Information Technology environment, of which 3-4 years at specialist level.

    ALTERNATIVE#

    • Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology, Informatics, Computer Science, Computer Engineering or Finance AND a minimum of 15 years' experience in an Information Technology environment, of which 3-4 years at senior specialist level.

    Minimum Functional Requirements

    • 10-12 years’ experience in an Enterprise Architecture discipline.
    • Experience and knowledge of Enterprise Architecture frameworks, toolsets and MS Office.
    • Certifications required:
      • Relevant Architecture Certification (TOGAF 9 or higher).
      • Microsoft Certification or CISCO Certification
    • Knowledge of IBM Technologies – having certification in IBM is advantageous.
    • Modelling and mapping technical skills.

    Job Outputs:

    Process

    • Facilitate alignment between business and technology functions. This includes innovation and support various operating models such as project-centric and product-centric as required.
    • Engage business and technology delivery stakeholders, building and maintaining relationships.
    • Be the connection point between core business and other technology related functions within the organisation.
    • Be the initiator within the organisation that gathers business and technology related delivery stakeholders that drives improving and maintaining interdepartmental relationships.
    • Be flexible to the ever-changing organizational and operating models that contributes to a smart and modern SARS.          
    • Investigate patterns and potential technological disruptions and how those dynamics can have an effect on SARS.
    • Anticipate what the future of what Enterprise Architecture looks like and utilise that to design SARS technological roadmaps.
    • Be the Primary Ambassador of Enterprise Architecture within SARS and champion the catalogue of offerings and services to all the internal stakeholders.

    Governance

    • Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
    • Participate and technically contribute in the applicable Enterprise Architect governance and compliance structures in place

    People

    • Provide specialist know-how support, advice and practice thought leadership in area of expertise.
    • Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of the job.

    Finance

    • Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

    Client

    • Participate in the specialist practice community and contribute positively to organisation knowledge management.
    • Develop and ensure implementation of a practice that builds service delivery excellence and encourage others to provide exceptional stakeholder service.

    Behavioural competencies

    • Fairness and Transparency
    • Analytical Thinking
    • Accountability
    • Conceptual Ability
    • Honesty and Integrity
    • Problem Solving and Analysis
    • Attention to Detail
    • Building Sustainability

    Technical Competencies

    • Business Architecture
    • Customer Relationship Management
    • Influencing through Communication
    • Business Consulting
    • Business Knowledge
    • Efficiency Improvement
    • Planning and Organising
    • IT Knowledge
    • IT Applications

    Compliance Competency

    • GOC Confidential

    Method of Application

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