Fresh Jobs at TransUnion

What You'll Bring:

Key Responsibilities

• Design, build, test, and deploy automated marketing campaigns in Eloqua, including lead nurturing emails, triggered communications, and data workflows.
• Partner with campaign managers and regional marketing teams to support B2B lead generation programs, ABM initiatives, and lifecycle marketing efforts.
• Maintain and optimize marketing automation processes, ensuring consistent data quality, compliance (e.g., GDPR, CCPA), and performance tracking.
• Manage Eloqua assets such as emails, landing pages, forms, and segments, ensuring they follow brand guidelines and best practices.
• Understand Eloqua and Salesforce integrations, ensuring seamless data flow and campaign attribution.
• Create and maintain campaign performance dashboards and reports to provide actionable insights to stakeholders.
• Conduct A/B testing to continuously improve email performance, engagement, and conversions.
• Stay current on Eloqua capabilities, marketing automation trends, and best practices to drive innovation and efficiency.

Impact You'll Make:

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 5+ years of hands-on experience with Eloqua (Oracle Marketing Cloud) in a B2B enterprise environment.
• Strong understanding of lead lifecycle management, segmentation, campaign design, and marketing attribution.
• Experience working with Salesforce or other CRM platforms.
• Knowledge of HTML/CSS for email and landing page customization.
• Familiarity with data privacy laws (e.g., GDPR, CAN-SPAM) and compliance standards.
• Analytical mindset with strong problem-solving skills and attention to detail.
• Eloqua certification is required.

End Date: July 29, 2025

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What You'll Bring:

• 3+ years of hands-on experience as a MySQL DBA, with deep expertise in:
• Database architecture, query optimization, and transaction/locking mechanisms.
• Storage engines (InnoDB, MyISAM) and replication (GTID, binlog).

Proven experience with AWS RDS, including:

• Configuration of parameter groups, Multi-AZ deployments, and Performance Insights.
• Backup/Restore (snapshots, PITR) and cross-region replication.

Scalability expertise:

• Designing sharding, partitioning, and read/write splitting for high-traffic systems.
• Familiarity with sharding tools (e.g., Vitess, ShardingSphere) is a plus.

Security & Compliance:

• Implementing TLS encryption, IAM-based access control, and data masking.

Monitoring & Automation:

• Tools: CloudWatch, Prometheus/Grafana, Percona PMM.
• Scripting skills (Python/Shell) for automation.

Nice-to-Have:

• Experience with Redis, DynamoDB, or other NoSQL solutions.
• Knowledge of Aurora or data warehousing (Redshift).

Impact You'll Make:

• Perform day-to-day MySQL database administration (deployment, monitoring, backup/restore, performance tuning) on AWS RDS.
• Design and implement high-availability architectures (master-slave replication, failover) and sharding strategies for large-scale datasets.
• Optimize AWS RDS resource allocation (instance types, storage, IOPS) to balance performance and cost efficiency.
• Develop and enforce database security policies (access control, encryption, compliance with GDPR/HIPAA).
• Lead disaster recovery (DR) planning, including RTO/RPO definitions and regular drills.
• Collaborate with developers to review SQL queries, schema designs, and resolve performance bottlenecks.
• Automate routine tasks (backups, scaling) using AWS Lambda, Terraform, or scripting (Bash/Python).

End Date: August 1, 2025 

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What You'll Bring:

• Answers and responds to incoming calls, emails or SalesForce WRs received from customers (internal and external).
• Reps will provide prompt resolution to escalated inquiries to these high touch accounts.
• Provides ongoing support for these higher touch accounts and able to support their requests.
• Delivers expedited support to high profile customers providing expedited resolution.
• Provides usage and revenue reports (to name a few) to both internal and external customers in a timely and accurate fashion.
• Works on billing memos for our marketing services jobs and provides accurate and timely submissions of these high revenue drivers.
• Acts as a liaison with other departments such as TUCTS, TU Direct and Consumer area to name a few.
• Customer test codes are set up in accordance to firm policy and within established SLAs.
• Completes work in accordance with policy and reviews for accuracy.
• Works on special projects as assigned.
• Establishes and maintains positive work relationship with internal team and customers
• Build sustainable relationship of trust through open and interactive communication
• Engages resources and guidance from Operation leads in order to provide the best consumer investigation results
• Provide accurate, valid and complete information by using the correct processes and manuals
• Follow communication procedures, guidelines and policies
• Daily queue management process followed daily to make sure SLA is being met
• Participates in special projects and assume other duties and responsibilities as assigned
• May perform other related duties as assigned such as mentoring and reviewing work for accuracy.
• Performs other related duties as required and assigned by the Associate leader or manager of operations

Impact You'll Make:

Requirements

• Must be fluent in French and English, written and spoken.
• Time management skills with the ability to prioritize and multitask and work under tight deadlines
• Excellent communication and presentation skills
• Problem solver and willingness to take initiative and try new approaches and propose new solutions
• Ability to work effectively both independently, unsupervised and as a team
• Helps to keep motivation high by being supportive to colleagues
• Takes full responsibility and the required action for assigned tasks
• Strong customer service skills to maintain relationship between TransUnion and customers
• Track record of overachieving quotas

Qualifications

• Matric, Tertiary qualification preferred.
• Prior professional work experience required: 2+ years’ experience with demonstrated competencies * (minimum of 1- 2 with CSG TransUnion directly preferred)
• Experience and understanding of TU practices, procedures, and compliance requirements
• Must possess excellent listening and communication skills with the ability to make decisions appropriately and independently
• Demonstrated understanding of credit reporting laws and regulations (Consumer Data Industry Association certificates a plus)
• Must be proficient with Microsoft Office Products, especially Microsoft Word and Excel
• Proficient with TU systems, SalesForce, TUBS, SCM, OnBase, PeopleSoft and OBIEE reporting capabilities.
• Consistent performance managing Customer concerns and escalated matters that arise
• Demonstrated ability to perform multiple tasks while maintaining production standards, experiencing unexpected volumes and system concerns
• Strong attention to detail

End Date: July 30, 2025 

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What You'll Bring:

• At least 4 to 5 years’ experience working within a social media or content marketing role, preferably in a B2B environment.
• A good understanding of wider digital marketing principles.
• A strong interest in using technology and software to increase efficiency.
• An appreciation of visual communication.
• An appreciation of digital, social and content strategies.
• Must have degree.

Impact You'll Make:

• Use social media to drive high-value clicks, engagements and leads.
• Create and maintain a content calendar with a good, consistent cadence of posts.
• Publish/schedule social media posts through Sprinklr, our social media management tool.
• Set up and manage campaign-based and always-on paid campaigns across social media channels.
• Monitor inbound social, specifically as it relates to comments linking to interest in products, solutions or thought leadership material.
• Manage social media tasks in project management tool, and ensure timelines are accurate and due dates are adhered to by all stakeholders, ensuring on time delivery of campaigns.
• Work to grow our audiences organically, across channels, by producing enticing content and getting it in front of our target audience through the smart usage of hashtags, sponsorship and advocacy.
• Provide guidance and social media training to colleagues across the business (including, but not limited to sellers).
• Maintain a high standard of quality across all social media channels, including copy, design, link tagging, etc. — and ensure copy goes through the necessary reviews to ensure it is error-free.
• Adopt and work with new platforms and approaches as required.
• Ensure social content aligns to our style guides and always ties back to our brand messaging.
• Strictly follow and manage social media processes and policies.
• Create social media measurement dashboards and reports that highlights performance metrics and key outcomes, including ROI metrics.

Main Purpose of Role

• Partner with head of social media to define performance-driven social media strategies, consolidate learnings and provide recommendations from insights for dissemination across the organization.
• Develop and execute tailored social media campaigns in the UK market supporting the B2B marketing team.
• Help TransUnion have an impactful social media presence through organic, paid and advocacy, positioning us as a source of relevant company news, insights and updates.
• Ensure our social media activity follows best practices, helping our B2B marketing and sales teams achieve their goals.
• Create awareness of the TransUnion brand and solutions and generate leads while protecting, and furthering, the brand.
• You will be responsible for the day-to-day execution of social campaigns; ensuring maximum impact.
• Support UK stakeholders on social media by providing training and managing the company’s employment advocacy program (curate content, write copy, onboard new users and maintain engagement).
• You will support the head of social media in executing on the global social media strategy.

End Date: July 30, 2025 

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What You'll Bring:

• Analyst

Summary of Role:

• The focus of this role is developing relationships with key stakeholders, understanding, and analysing their concerns and then collaborating with those stakeholders to propose solutions that meet the underlying needs within the technical, architectural, and financial constraints of the Business Intelligence team.

Qualifications:

• Degree level or equivalent business experience
• Must have at least 3 years total information technology experience
• Must have at least 3 years of experience using data visualization tools (Power BI, Tableau, CRMA)

Skills:

• Must have a passion for data analytics.
• Intermediate knowledge of Data Warehouse technologies, SQL, Alteryx, Excel, Tableau, PowerBI
• Intermediate experience in designing and developing Dashboards / MIS / Reports
• Intermediate experience in integrating the dashboard with Databases.
• Proficient in Microsoft Excel
• Testing experience is required.
• Modern development practices such as Agile, source control, coding standards for example
• Plans, organizes, and manoeuvres obstacles to deliver results.
• Critical thinking skills to identify root cause and permanent resolution.
• Must be fluent in English with excellent written and verbal communication skills.
• Ability to communicate at all levels including the senior management.
• Excellent documentation skills
• Manages time, responsibilities, and multiple priorities effectively.
• Passion for quality excellence, methodical, thorough, and diligent
• Must be an initiative-taker with the ability to perform on a team or with minimal supervision.
• Must be highly organized with a strong diligence.
• Coaching and mentoring skills

Experience:

• Intermediate experience in designing and developing Dashboards / MIS / Reports.
• Intermediate experience in integrating the dashboard with Databases.
• Firsthand Experience with Power BI is must.

Key Responsibilities:

• Work with members of the business to develop reporting which describe the key metrics for TransUnion, progress against TU strategy and product performance.
• Ensuring a single version of the truth for all metrics and key performance indicators used across TransUnion
• Manage the future development and exploitation of the existing reporting suite.
• Continuously Optimize reports, processes, and procedures for scale and efficiency
• Analyse Data trends and turn complex data into actionable insights and reports.
• Proactively identifying visualization needs and partnering with data engineering to ensure implementation.
• Consistently refine our data visualization practices giving users the best experience possible

Key Tasks:

• Feeding requirements to the Business Intelligence development team so that the data warehouse contains the data needed to support the Business.
• Develop reports and dashboards that reduce the need of manual reporting and automate key functions.
• Utilise the data warehouse to bring data-driven insight into TU decision making.
• Present regular updates on key organizational metrics and KPIs
• Participate in quality assurance to ensure products are fit for purpose.
• Peer reviews the work of colleagues.
• Help migrate users’ homegrown data visualization applications to enterprise standard.
• Adhere to department procedures and practices, including coding standards, build processes, source control and Agile development process.

End Date: August 4, 2025