BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Install, monitor, test and maintain Linux and Unix operating systems and infrastructure and to provide technical support and guidance through planning, implementation, analysis, diagnosis, and problem solving.
Key Deliverables / Primary Functions
- Carry out assisted analysis and investigation, in collaboration with other employees and clients/users, operational requirements and problems in order to contribute to improvements in applications, data management, processes/procedures and business requirements.
- Plan and monitoring utilisation and capacity for current and proposed infrastructure. Assist in investigating, diagnosing and resolving problems as directed.
- Actively participate in investigations to discover root causes and progress of the implementation of remedial action. Under guidance, support in the analysis of incidents and problems to show trends and potential problem areas.
- Active participation in and compliance to the change management system in accordance with agreed procedures
- Manage changes to the live infrastructure, complying to procedures for the review of changes, analysing change records to determine trends and problems that occur, providing management information and statistics on the progress of changes
- Participate in the execution of small-scale projects through the provision of effective support to the project team, minimising risks and ensuring projects are successfully completed as per budget, timeframes and agreed terms of reference.
- Perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis.
- Fulfil diagnosis and investigations to recover or continue operations. Prioritise resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily
Core Functional Skills & Capabilities
- Customer Needs Analysis
- ICT Knowledge
- Problem solving
- Risk Management
Core Behavioural Competencies
- Job Match
- Culture Match
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
OR
- Grade 12 & 5 years’ experience
Certifications
- ITIL 4 Foundation preferred
- SUSE
- AIX
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control : 0
- Level of Engagement : Technical Teams, Management, Internal and External Customers
Special Requirements / Employment Condition
- Ability to cope under pressure
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
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Core Description
- To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.
- Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
Key Deliverables / Primary Functions
- Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
- Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management).
- Perform root cause analysis and troubleshooting across systems to resolve incidents.
- Engage and liaise with all personnel, including VIP personnel.
- Follow the escalation matrix and keep the customer informed.
- Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
- Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.
Core Functional Skills & Capabilities
- Hardware/Software Installation and management
- Customer Service
- Hardware Troubleshooting
- Problem solving
Core Behavioural Competencies
- Job Match
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Working with people
- Presenting and Communicating information
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
- NQF 4: Grade 12 National Diploma in Information Technology
Experience
- 1 years’ experience in IT end user support with an understanding of SLA call management on different service desks.
Certifications
- A+
- N+
- Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- HP, Dell, Lenovo, Mustek products will be advantageous
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement will all levels within the organisation, internal and external to the business
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Willing to travel
- Working Shifts
- Willingness to be on standby
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
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Core Description
- Responsible for providing support to ensure business decision making, strategy formulation & implementation as well as enabling business unit to meet their financial key performance indicators (KPIs). Effectively manage performance within the team to ensure business objectives are achieved.
Key Deliverables / Primary Functions
- Formulate & implement a strategic plan that accounts for current and future market forces and movements.
- Manage the effectiveness of all processes, systems, and controls, including the identification and mitigation of strategic risk.
- Ensure the accuracy of the accounting and financial information contained in BCX’s accounting systems.
- Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment.
- Define, measure, and analyse the KPI’s and operational metrics and processes to deliver insight into the business strategic, operational, and financial performance.
- Prepare and coordinate the delivery of regular reporting as required by key stakeholders.
- Conduct analyses of BUs and determine the steps necessary for improving the efficiency and effectiveness of the operation by providing thought-leadership, root-cause analysis, and proposing solutions.
- Analyse financial performance of the supported BUs to determine focus areas, risks, and opportunities.
- Participate in management and leadership forums of the supported business unit to influence business decisions to align with finance objectives of the business unit and group.
- Establish and foster a culture of performance excellence, employee engagement and transformation.
Core Functional Skills & Capabilities
- Strategic Planning
- Impactful Communication
- Risk Management
- Business Acumen
- Critical Thinking
Core Behavioural Competencies
- Formulating Strategies & Concepts
- Persuading and Influencing
- Entrepreneurial & Commercial thinking
- Leading and supervising
- Writing and Reporting
Minimum Qualifications
- NQF 8: Honours Degree/ Post Graduate Diploma
Additional Education -Preferred /Advantage
- Master in Business Administration (MBA)
Experience
- Minimum of eight (8) ten (10) years’ working experience in a similar role.
- Experience in financial forecasting and management reporting.
- At least four (4) years’ experience in managing a finance team.
Certifications
- CTA/CA (SA)/ CIMA or equivalent
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control 1-10
- Level of Engagement Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Valid Drivers license
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
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Core Description
- Responsible for participating in the scoping and implementation of large and complex HR & Payroll Solutions for clients. Ensure that end to end implementations and support services meet client requirements.
- Responsible for preparation and contribution to the process design and configuration. Provides direction to other consultants and may have supervisory responsibilities when required.
Key Deliverables / Primary Functions
- Oversee the creation and distribution of payroll checks for all employees.
- Process manual adjustments and special payments.
- Investigate and correct errors associated with editing of payroll data.
- Check the monthly payroll input/monthly reconciliations and ensure accuracy. Ensure that all reconciliations are aligned.
- Compile and verify full month end reports.
- Submit reports timeously to the relevant parties.
- Prepare monthly general ledger entries for voided and issued payroll checks.
- Respond to client/s payroll related queries promptly.
- Reconcile differences within the record keeping system using mathematical skills and accounting techniques.
- Organise workflow/s and establish priorities to meet deadlines.
- Evaluate operational performance of assigned section and ensure quality of work produced and timeliness.
Core Functional Skills & Capabilities
- Analytical and Problem Solving
- Legislative knowledge
- Customer Orientation
- Technical Report writing
- Payroll Systems
Core Behavioural Competencies
- Presenting and Communicating information
- Delivering Results & Meeting customer expectations
- Planning & Organising
- Coping with pressures & setbacks
- Applying expertise & Technology
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 years’ experience working on Payroll solutions/applications, preferably Payspace.
OR
- 5 years’ experience working on Payroll solutions/applications, preferably Payspace.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
go to method of application »
Core Description
- To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc. Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
- Manage Services Administration on Office 365, Mimecast and Backup Solutions.
- Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
Key Deliverables / Primary Functions
- Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
- Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
- Engage and liaise with all personnel, including VIP personnel.
- Follow the escalation matrix and keep the customer informed.
- Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.
- Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.
- Utilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.
Core Functional Skills & Capabilities
- Hardware/Software Installation and management
- Customer Orientation
- Hardware Troubleshooting
- Problem solving
Core Behavioural Competencies
- Job Match
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Presenting and Communicating information
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
Experience
- 2 years’ experience in IT end user support with an understanding of SLA call management on different service desks.
Certifications
- A+
- N+
- Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- HP, Dell, Lenovo, Mustek products will be advantageous
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Willing to travel
- Willingness to assist Ad hoc
- Willingness to be on standby
- Working Shifts
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
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Core Description
- Responsible for application development in Retail Solutions through developing and maintaining digital automation solutions for both internal and external clients which including: defining, designing, developing, testing, documenting, and maintaining systems.
Key Deliverables / Primary Functions
Maintains cohesive relationship with Development team within scope of defined authority and responsibility.
- Teach, lead and mentor members within the team.
- Attend to any development requirements that the customer has.
- Create high standard tested code that meets the customer’s expectation.
- Ensures service levels are met and tasks are completed within set goals.
- Monitors and reports on scheduled tasks which the team are responsible for.
- Takes ownership and responsibility of issues arising.
- Troubleshoot bugs reported by users.
Ensures the delivery of high-quality solutions to current customers.
- Ensure that the delivered solution meets the customer’s satisfaction.
- Adhere to internal code standards
- Takes responsibility for individual services.
- Amends and enhances the services based on best practice and clarified internal requirements.
- Maintains high quality code within the codebase.
Implement and maintain efficient high-quality code to the department product list.
- Maintains overall service levels as agreed with internal and external units.
- Maintains relationships with the various internal & external providers.
- Accurate & Detailed Time Recording.
- Assist internal departments with queries pertaining to our systems.
- Ensure all coding is thoroughly tested and vetted prior to handing over to QA team.
Maintains high levels of co-operation with other internal business units / departments to achieve user satisfaction and business growth.
- Feedback and input to test department.
- Assist Helpdesk with bugs logged.
- Recreate all bugs logged with assistance from other department.
- Feedback on task lists and current priorities assigned
Core Functional Skills & Capabilities
- Software Development Life Cycle (SDLC)
- Programming language, standards, and syntax
- Operating systems and IT hardware
- Change Management
Core Behavioural Competencies
- Deciding & Initiating Action
- Applying expertise & Technology
- Analysing
- Planning & Organising
- Achieving personal work goals & objectives
- Delivering Results & Meeting customer expectations
- Culture Match
- Job Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 to 5 years’ experience in Software Development iincluding:
- SQL programming
- MS SQL Server and client
- C#
- C++ using MFC and ATL as an advantage
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
go to method of application »
Core Description
- Responsible for the product strategy and governance for the line of business product portfolio, in addition, responsible for product planning and execution throughout the product lifecycle, including gathering and prioritizing product and client requirements, contributing to the product vision, and working closely with Engineering, Sales, Marketing and support to ensure client and key stakeholder needs are met while supporting the overall BCX strategy and goals.
Key Deliverables / Primary Functions
- Define product governance structures & establish PLCM and ensure that it is adhered to
- Maintain designated product portfolio & establish LOB specific Product Portfolio Forum
- Collaborate with the Product team to craft a BCX product strategy
- Gather market requirements and in response develop differentiated products and enhance existing products, with defined processes
- Ensure the management of Product portfolios (Description, Value proposition, Offerings & Packages, Cost and Pricing)
- Manage Product Performance (Fulfilment Assurance, Financial Performance), and Product Life Cycle considerations (i.e., building product roadmaps, particularly Technology roadmaps)
- Enable product positioning and outbound messaging with collateral as well as enablement of Sales Force through training, incentives and battle cards
- Promote the product externally with the press, clients, and partners and monitor the competition
- Measure existing customer service performance, technology refresh, optimization and research and development
Core Functional Skills & Capabilities
- Risk Management
- Financial Management
- Business Development
- Team Management
- Product Knowledge
- Core Behavioural Competencies
- Applying expertise & Technology
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Persuading and Influencing
- Presenting and Communicating information
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Business Management
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 7 years relevant experience in a product management environment. The experience must include relevant exposure to the ICT sector.
Or
- If NQF 4, Then 9 years relevant experience in a product management environment. The experience must include relevant exposure to the ICT sector.
Certifications
- Professional Memberships in Relevant Industry
- Level of Engagement & Span of Control
- Level of Engagement
- Engagement will all levels within the organisation, internal and external to the business.
- Span of Control
- 1 to 4
- Special Requirements / Employment Condition
- Required to travel locally and/or internationally
Workplace / Physical Requirements
- Hybrid Remote Worker
- Revenue Generating
- Non-Billable
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Core Description
- Responsible for the product strategy and governance for the LOB product portfolio. Also responsible for product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, contributing to the product vision, and working closely with engineering, sales, marketing and support to ensure customer/key stakeholder satisfaction goals are met.
- The Senior Manager Product Management's job also includes ensuring that the portfolio supports the company's overall strategy and goals
Key Deliverables / Primary Functions
- Define product governance structures
- Maintain designated product portfolio & establish LOB specific Product Portfolio Forum
- Work closely with the Product team and craft a BCX product strategy
- Gathering market requirements and in response developing differentiated products and enhance existing products, with defined processes
- Product portfolio management (Description, Value proposition, Offerings & Packages, Cost and Pricing)
- Manage Product Performance (Fulfilment Assurance, Financial Performance), Product Life Cycle considerations (Le.building product roadmaps, particularly Technology roadmaps,
- Product positioning and outbound messaging with collateral as well as enablement of Sales Force through training, incentives and battle cards
- Promoting the product externally with press, clients, and partners & Monitoring the competition
- Measurement of existing customer service performance, technology refresh, optimization and R&D
- Define a strategy for the product's evolution to support business and customer needs.
- Create specifications, prioritize requirements and maintain a roadmap of the features being developed.
- Manage the process of making the product available to customers.
- Act as the subject matter expert for the product's capabilities in pre and post-sales discussions.
- Collaborate with the engineering team building the product to clarify requirements and specifications.
Core Functional Skills & Capabilities
- Financial Management
- Business Development
- Team Management
- Risk Management
- Core Behavioural Competencies
- Culture Match
- Job Match
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Formulating Strategies & Concepts
- Persuading and Influencing
- Applying expertise & Technology
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Project Management or IT/Engineering
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 7 years’ experience cross-functional product management, product development or service delivery experience.
- Working with technology teams to drive technical components and execution across product roadmaps.
Or
- If the highest qualification is grade 12 , 9 years exp. of which at least 2 years on management level.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control
Level of Engagement
- Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
Method of Application
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