Fresh Openings at Intercare Group South Africa

Role Description
CRITICAL OUTPUTS

• Build and manage relationships between the Health Professionals and the Company.
• Ensure the implementation of processes is conducive to customer satisfaction.
• Identify improvement areas and implement initiatives to ensure continued levels of customer service.
• Ensure sound operational practices aligned with the operating model of the Organisation.
• Demonstrate overall management of all activities and services in the branch in accordance to relevant legislation and the Company’s policies and procedures.
• Actively support and drive the implementation of national operational initiatives and projects to ensure continued and improved productivity.
• Facilitate the implementation of revised operational processes by applying sound change management principles.
• Initiate and drive practice specific best operating practice in line with policies and procedures.
• Ensure that resources are available and operational to provide a productive work environment.
• Ensure all monthly and annual deadlines are adhered to.
• Proactive communication regarding to changes and initiatives to key stakeholders.
• Ensure adherence to ethical and clinical standards to achieve legislative compliance.
• Proof of overall management of all activities and services in the practices in accordance to relevant legislation and the Company’s policies and procedures.
• Ensure legislative requirements are met for registration purposes to all required bodies.
• Active participation in yearly internal audit and corrective actions implemented within 3 months and monitored.
• Implement a local business strategy aligned to the national operational strategy of the company.
• Continuous monitoring and analysing of operational costs and turnover.
• Provide timeous feedback regarding budgetary deviances.
• Participate in business planning and budgeting processes, through the identification of trends and areas of improvement.
• Proof of management of operational costs in line with budget.
• Manpower Planning ensuring adequate and effective staffing levels.
• Development of team members to ensure business efficiency in conjunction with performance management.
• Support and facilitate Human Capital initiatives and processes including Industrial Relations.
• Ensure that fixed and variable staff costs are adjusted to occupancy levels at all times.

Role Requirements

• Minimum requirement: Matric Certificate.
• Bachelors degree or similar qualification will be an advantage.
• Healthcare industry experience would be an advantage.
• Basic understanding of labour legislation, financial and change management principles.
• Computer proficiency (MS Office 365).
• A minimum of 3 years experience in a management role.
• Drivers License and own transport.
• Business focused and vision orientated.
• Emotional Intelligence including high level of empathy.
• Inspirational leadership influence and competence.
• Planning, organizing and controlling skills.
• Assertiveness and diplomacy.
• Integrity.

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Role Description

• Intercare Kyalami Medical and Dental Centre situated in Midrand seeks to recruit a Dental Coordinator.
• The purpose of the position is to support the Practice Manager in their efforts to reach strategic branch goals and targets through outstanding coordination and supervision of the Dental department.

CRITICAL OUTPUTS

• Effectively manage operational expenses including but not limited to staffing and dental consumables.
• Deliver friendly, effective service to clients visiting the facility according to policies and procedures.
• Provide accurate information to customers at all times regarding professional availability and account information.
• Ensure correct data completion and capturing of patient information.
• Manage and implement sound patient flow in the dental department.
• Implement and communicate revised / new operational processes to all staff members.
• Manage correct capturing of all patient data.
• Ensure patient confidentiality at all times.
• Assess billing information and ensure corrections.
• Assist patients with account queries, support staff and escalate as necessary.
• Ensure availability of stationary, business consumables and printing stock etc.
• To record and manage maintenance of all dental equipment.
• Schedule services of dental equipment.
• Ensure compliance to licensing requirements of x-ray machine.
• Ensure sound working relationships with internal and external customers.
• Manage the provision of accurate information to customers.
• Ensure that dental staff delivers a quality customer service.
• Ensure that communication to customers portray a professional, efficient image at all times.
• All queries to be handled courteously and professionally within 24 hours.
• Ensure that dentists' diaries are opened according to scheduled rosters.
• Ensure pro-active communication with health professionals to identify and address needs and risks.
• Coordinate and implement sound dental operational practices aligned with the dental operating model.
• Quality customer service aligned with Intercare’s vision, mission, and values.
• Monthly management of creditors for the dental department.
• Effective leadership and people management.

Role Requirements
REQUIREMENTS

• Minimum qualification: Grade 12
• 2-3 years' experience within a dental environment
• Computer proficiency (MS Office) essential, GoodX experience advantageous.
• Registered with HPCSA as a registered Dental Assistant.
• Strong background in administration.

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Role Description
CRITICAL OUTPUTS

• Assess billing information and ensure correctness.
• Actively maintain stock management processes.
• Regularly maintain and review GOODX and SWITCH system set-up.
• Manage main receptionist staff members and rostering.
• Ensure maintenance of office equipment.
• Ensure that all accounts are properly followed up.
• Effective problem identification by utilizing the age analysis.
• Daily cash–up control and banking processes.
• Managing of all patient accounts and all functions relating to it.
• Responsible for managing the practice in the absence of the practice manager.

Role Requirements

• Minimum qualification: Grade 12
• A degree or diploma will be advantageous
• 2-3 Years' experience within office administration environment
• Previous experience within the healthcare industry advantageous
• GoodX system experience will be advantageous
• Computer proficiency essential
• MS Office 365 experience will be advantageous

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Role Description
CRITICAL OUTPUTS

• Assisting the Medical Practitioner in the pre-screening, treatment and care of patients
• Assist Medical Reception in the prioritizing of medical emergencies.
• Actively maintain stock management processes.
• Maintain emergency trolley in accordance with company policies and procedures.
• Ensure effective maintenance of schedule 5 and higher drug register according to DoH regulations
• Ensure that the disposal of Medical waste and human tissue is in accordance to OHS Regulations.
• Assume responsibility for the opening and lock-up of the branch.
• Effectively attend to customer complaints and escalate to Practice Manager where applicable.

Role Requirements

• Grade 12
• Minimum Qualification: Diploma/Degree in nursing leading to qualification as Registered Nurse 
• 2-3 years experience within a supervisory position advantageous
• Computer proficiency (MS Office) essential
• SANC Registration as Registered Nurse

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• The focus of this position is to assist dental professionals engaged in performing general and/or specialist dentistry and other dental procedures, as well as facilitating the patient administration process.

CRITICAL OUTPUT

• Work within the realms of the scope of practice and knowledge base in relation to current trends and advances to maintain competency level.
• Takes personal accountability for decisions made and actions taken and/or omissions in the course of care delivery.
• Ensure the dental room is hygienically acceptable and that sterilization and infection control protocols are adhered to with regards to instruments and equipment.
• Assist dentist in all clinical procedures according to branch protocol.
• Coordinate laboratory work including but not limited to completion of lab slips, collection, returning and casting.
• Control availability of consumables and equipment in dental room as well as the monitoring the economical usage thereof.
• Engage and interrogate concerns brought to his/her attention in order to provide safe dental practices.
• Ensure documentation is in accordance with the policy and within the legal framework.
• Maintain patient confidentiality, dignity and safety at all times.
• Ensure that the disposal of medical waste, human tissue and medicine is in accordance to legislation.
• Ensure the efficient functioning of equipment, or reporting of any equipment failure that could pose a potential risk to patients or staff.

Role Requirements

• Grade 12
• Completion of approved training course in dental assisting, or any equivalent combination of training and experience.
• Previous experience in a customer focused service environment will be advantageous.
• Computer proficiency (MS Office).
• Knowledge of the principles, practices, and procedures of general dentistry as applied to assisting a dentist in the treatment and care of patients.
• Advanced knowledge of dental terminology.
• Basic understanding of the functioning of dental healthcare environment.
• Good knowledge and application of infection control principles and sterilization techniques.
• Knowledge of treatment codes used in dentistry in doing quotations for advanced dentistry treatment procedures.
• Specialised dental procedures.
• GoodX experience will be advantageous
• Active registration with HPCSA as Registered Dental Assistant.

go to method of application »

Role Description
CRITICAL OUTPUTS

• Build and manage relationships between the Health Professionals and the Company.
• Ensure the implementation of processes is conducive to customer satisfaction.
• Identify improvement areas and implement initiatives to ensure continued levels of customer service.
• Ensure sound operational practices aligned with the operating model of the Organisation.
• Demonstrate overall management of all activities and services in the branch in accordance to relevant legislation and the Company’s policies and procedures.
• Actively support and drive the implementation of national operational initiatives and projects to ensure continued and improved productivity.
• Facilitate the implementation of revised operational processes by applying sound change management principles.
• Initiate and drive practice specific best operating practice in line with policies and procedures.
• Ensure that resources are available and operational to provide a productive work environment.
• Ensure all monthly and annual deadlines are adhered to.
• Proactive communication regarding to changes and initiatives to key stakeholders.
• Ensure adherence to ethical and clinical standards to achieve legislative compliance.
• Proof of overall management of all activities and services in the practices in accordance to relevant legislation and the Company’s policies and procedures.
• Ensure legislative requirements are met for registration purposes to all required bodies.
• Active participation in yearly internal audit and corrective actions implemented within 3 months and monitored.
• Implement a local business strategy aligned to the national operational strategy of the company.
• Continuous monitoring and analysing of operational costs and turnover.
• Provide timeous feedback regarding budgetary deviances.
• Participate in business planning and budgeting processes, through the identification of trends and areas of improvement.
• Proof of management of operational costs in line with budget.
• Manpower Planning ensuring adequate and effective staffing levels.
• Development of team members to ensure business efficiency in conjunction with performance management.
• Support and facilitate Human Capital initiatives and processes including Industrial Relations.
• Ensure that fixed and variable staff costs are adjusted to occupancy levels at all times.

Role Requirements

• Minimum requirement: Matric Certificate.
• Bachelors degree or similar qualification will be an advantage.
• Healthcare industry experience would be an advantage.
• Basic understanding of labour legislation, financial and change management principles.
• Computer proficiency (MS Office 365).
• A minimum of 3 years experience in a management role.
• Drivers License and own transport.
• Business focused and vision orientated.
• Emotional Intelligence including high level of empathy.
• Inspirational leadership influence and competence.
• Planning, organizing and controlling skills.
• Assertiveness and diplomacy.
• Integrity.

go to method of application »

Role Description

• The purpose of the role is to coordinate and facilitate housekeeping services within the facility and ensure safe, effective decontamination, sterilisation, storage and distribution of reusable medical and dental instruments and equipment.

CRITICAL OUTPUTS

• Deliver professional, friendly customer service to patients, visitors and healthcare professionals, ensuring a positive facility experience.
• Maintain cleanliness and readiness of public areas, kitchens, fridges and refreshment facilities to required standards.
• Manage linen processes including washing, drying, folding and supporting stock control of hygiene consumables.
• Coordinate and maintain consumables, cleaning materials and refreshments to ensure uninterrupted facility operations.
• Perform decontamination, assembly, packaging and sterilisation of medical and dental instruments according to protocols.
• Monitor sterilisation processes and maintain infection prevention and environmental control standards.
• Ensure safe handling and disposal of medical waste in accordance with legislation and company policies.
• Provide administrative and operational support including filing, photocopying, stock management and general compliance support.

Role Requirements

• Grade 12 / NQF Level 4 qualification
• At least 1 year relevant experience (2 years preferred)
• Strong attention to detail and ability to work under pressure
• Good communication and teamwork skills
• Sterilization experience highly advantegous
   

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Role Description
DUTIES & RESPONSIBILITIES

• Provide efficient, friendly and professional telephone services in patient care.
• Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
• Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
• Direct all customers to the appropriate location, services and Professional.
• Ensure patient confidentiality at all times according to POPIA.
• Ensure that the reception area is always neat and tidy.
• Refer all emergency cases to the nurse’s station according to protocol.
• Assist patients with basic account queries and escalate as necessary.
• Collect all co-payments and account balances according to Intercare policies and procedures.
• Execute and adhere to daily cash-up and banking processes.

Role Requirements
REQUIREMENTS

• Minimum qualification: Grade 12.
• Previous experience in a customer focused service environment, e.g. reception, will be advantageous.
• Computer proficient.
• GoodX system experience will be advantageous.

go to method of application »

Role Description

• The focus of the role is to maximize the quality and safety of clinical care delivered across the group by leading clinical governance, developing standards, and ensuring compliance with regulatory and accreditation requirements.

CRITICAL OUTPUTS

• Develop and implement evidence-based clinical and nursing standards.
• Maintain compliance with Department of Health, Office of Health Standards Compliance and other regulatory requirements.
• Maintain accreditation readiness and oversee continuous compliance activities.
• Oversee clinical audits, infection prevention and control protocols, and documentation standards.
• Identify, design and implement training programmes to support patient safety and quality care.
• Coordinate clinical governance structures and quality assurance activities across the group.
• Investigate reportable clinical incidents and implement mitigation strategies.
• Support clinical advisory committees and stakeholder engagement initiatives.
• Develop monitoring frameworks and produce clinical performance reports.
• Analyse clinical data to identify trends and drive quality improvement initiatives.
• Provide clinical leadership across hospitals, primary care and centralized services.
• Collaborate with internal and external healthcare stakeholders to strengthen clinical performance and patient outcomes.

Role Requirements

• Registered Nurse with valid registration with South African Nursing Council (SANC).
• Minimum of 4 years clinical leadership experience.
• Proven management experience at regional or hospital level.
• Demonstrated expertise in clinical governance.
• Strong knowledge of risk management and quality improvement practices.
• Strong leadership ability with effective stakeholder engagement skills.
• Sound knowledge of legal and ethical healthcare requirements.
• Valid driver’s licence and own transport.
• Willingness to travel and work in a pressurised, deadline-driven environment.

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Role Description

• Effectively manage operational expenses including but not limited to staffing and consumables. 
• Manage and implement sound patient flow in the nursing department.
• Ensure that nursing care is in line with all Intercare standards and SANC protocols and scope of practice.
• Implement and communicate revised / new operational processes to all staff members.
• Ensure that the disposal of medical waste and human tissue is in accordance to legislation.
• Ensure effective maintenance of schedule 5 - 7 drug registers in accordance to legislation.
• Manage correct capturing of all patient data.
• Ensure availability of stationary, business consumables and printing stock etc.
• Record and manage maintenance of all medical equipment.
• Schedule services of medical equipment.
• Ensure maintenance of office equipment including but not limited to computer hardware copier machines, printers, etc. 
• Coordinate and ensure opening and closing of branch by nursing personnel. Coordinate and implement sound nursing operational practices aligned with the medical operating model of the organisation and SANC.
• Quality customer service aligned with Intercare’s Vision, Mission, and Values.
• Assist the health professionals with patient care where necessary.
• Build and maintain productive working relationships with all key stakeholders through ongoing communication and feedback.
• Ensure sound working relationships with internal and external customers.
• Ensure patient satisfaction through communication and provision of accurate and timeously information and care, including capturing of correct clinical information.  Ensure that all nursing staff provide a quality customer service within their scope of practice.
• Attend to customer complaints and escalate where required to line manager.
• Ensure that protocols of professionals are adhered to at all times.
• Effective leadership and people management.

Role Requirements

• Grade 12 
• Diploma/Degree in nursing leading to qualification as Registered Nurse. 
• 2-3 years experience as a Registered Nurse with management function will be advantageous. 
• Computer proficiency (MS Office) essential. 
• CDE experience will be advantageous. 
• SANC Registration as Registered Nurse.