Fresh Openings at Technology Innovation Agency

• The Business Process Manager will be responsible to conduct wide organisation assessment of business processes, identify business process bottleneck, red tapes and operational inefficiencies for internal and external customers. To implement business process optimisation, innovation and automation.  Lead business change management processes. Engage business broadly on technology and automation needs based on Enterprise Architecture to inform the IT and BAKM Strategy.

Minimum Requirements    
Minimum Qualifications

• Bachelor’s Degree/Diploma in Computer Science, Business Analysis Certificate, BPM certificate, Change management certificate

Minimum Work Experience

• Minimum Five (5) years in Business Analysis, Business Process design and Management, IT Project management and implementation, System Development Lifecycle, (SDLC), Change Management processes, Data analytics.
• Proven experience with business process improvement methodologies, including Lean or Six Sigma (Green Belt or higher preferred).
• Strong understanding of end-to-end business processes with a focus on identifying inefficiencies and driving operational excellence.
• Demonstrated ability to lead or contribute to process optimization initiatives using data-driven decision-making.

Ideal Certifications

Certifications

• Lean Six Sigma (Green/Black Belt)
• Project Management (e.g., PMP, PRINCE2)
• RPA Tools (e.g., UiPath, Blue Prism) Certification
• Agile/Scrum Certification

Duties and Responsibilities    
Internal Processes

Business Change Management

• Document TIA business process Change Management Framework
• Prepare accurate and detailed functional specifications for any new system changes and manage the process
• Facilitate workshop sessions for adoption, embedding and compliance of business processes
• End User training and awareness conducted according to changes implemented
• Work with departmental heads and staff to ensure alignment and smooth adoption of new processes
• Develop training materials and conduct workshops to ensure knowledge transfer
• Champion a culture of continuous improvement and digital innovation

Customer Experience Management

• Identified TIA business process inefficiencies
• Leverage on digital transformation for operational efficiencies – System and technologies used to interface with customers
• Customer intelligence reports– data analytics gathered from CRM and all communication channels used by TIA with its customers
• Implemented management changes in processes where service enhancements are initiated

System Support Service

• Ensure efficient and effective utilisation of various systems
• Ensure relevant technology availability with IT based on business requirements
• Ensure continuous review and implementation of continuous improvement and system(s) enhancement
• Coordination and facilitation of systems training to end users
• Prepare End user system training and training manuals accessed via the intranet

Project Management

• Facilitate development of system related project milestone, deliverables, timeline, risk and resources
• Manage, monitor and evaluate business process and system project implementation
• Project Governance and compliance
• Maintain and manage project risk related issues

Stakeholder Relationship

• Business Process Management - Analysis, optimisation, innovation and automation
• Develop and manage end-to-end processes designed to create value add for the customer
• Develop and implement process optimisation/ improvement strategies
• Identify business process bottleneck, process redundancy, handshakes and suggest process improvements
• Design and manage organisation wide business process maps with clear integrations outlined for streamlined operations
• Process business requirements into functional requirements and other specifications and user scenarios
• Provide business processes audit and ISO 9001 surveillance for compliance

Financial Perspective

Business Analysis - Systems

• Collect, analyse and describe business requirements of business systems.
• Define system changes, specifications of integration, testing and customisation, including failure analysis and prioritization
• Gathering and analysing systems utilisation to derive Return on Investment
• Develop business case for automation, system enhancements and procurement of business systems required

Deadline:26th August,2025

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Purpose of the Position:

• To holistically manage the Living Labs Portfolio in support of existing and future living labs to advance innovation-driven LED.
• To manage and growth a diverse stakeholder-base in the LED space around the living labs agenda.
• To grow the financial base of the portfolio.

Minimum Requirements    
Minimum Qualifications

• Three (3) - Four (4) year Bachelor’s degree in any of the following qualifications:
• Local Economic Development
• Development Studies
• Public Administration
• Economics
• Commerce
• Science
• Engineering
• Plus, a diploma or certificate in Project Management
• A postgraduate qualification in the following will be an added advantage:
• Innovation Studies.
• Local Economic Development, Development Studies, Economics and Public administration.

Minimum Experience

• Three (3) years’ project management experience within innovation environment.
• Experience with working with marginalised communities and local government.
• Managing diverse groups of stakeholders.
• Experience with financial management in a project management setting.
• Experience with oversight of implementing agents.

Knowledge and Skills

• Project management
• Stakeholder management
• Financial management
• Local Economic Development and/or local government
• Proposal development for fundraising
• People management

Duties and Responsibilities    
Financial Perspective

• Ensure that project budgets and financial resources are effectively and efficiently managed and there is value for money for all project activities.
• Assist the head to develop programme budgets and forecasts for approving bodies.
• Monitor and track performance against budget (operations and projects).
• Manage timeous disbursement of funding to ensure optimal operation of projects.
• New funding opportunities/partners are identified and leveraged for project sustainability post the DSTI funding/development of fund-raising proposals.

Stakeholder Management

• Ensure that stakeholders derive effective value and enjoy a high level of satisfaction with TIA’s services
• Maintain an up-to-date database of stakeholders linked to funded projects
• Develop and implement an effective project stakeholder engagement strategy.
• Promote the outputs of the portfolio, ensuring that projects successes are effectively communicated and marketed.
• Document project benefits, benefit profiles and report on benefits derived. Present successful case studies to key Bodies e.g. Parliamentary Portfolio Committee.
• Provide subject matter expertise in relevant events, meetings, workshops and conferences by availing skill, competency and expertise.
• Host the Community of Practice for all Living Labs in South Africa.

Internal Processes

• Put in place key business processes, governance systems and tools to ensure efficient project and programme management in line with the approved frameworks.
• Develop and implement appropriate project and programme management business processes for effective management of IID projects.
• Ensure that effective assurance and verification activities are undertaken in conjunction with the DSTI.
• Ongoing and timeous project monitoring, including through physical visits.
• Develop and manage all risks that may affect successful delivery of projects
• Ensure that implementing entities manage projects effectively leading to successful delivery of projects and attainment of project objectives.
• Ensure timeous and accurate reporting on project progress as per requirements.
• Ensure all projects are properly planned, correctly initiated, documented and project templates are established and appropriately utilized.
• Provide support, guidance and assistance to projects to achieve their milestones and intended results.
• Pro-active identification of project risks and management of such risks together with project teams to ensure successful delivery;
• Perform technical due diligence of projects.
• Ensure that all aspects of the project life cycle from initiation to exit are efficiently managed, i.e. project closure.
• Perform client-centric and value adding project management of projects.
• Provides information for linkages across programme activities to help identify critical points of integration.
• Provides background information to support the planning and management of projects.
• Participate in the formulation of project meetings and relevant project activities to support implementation.
• Ensure all projects perform on time and are within budget and deliver value and quality products.
• Ensure all project contract amendments and changes are properly managed and documented.
• Ensure that implementing entities manage projects effectively leading to successful delivery of projects and attainment of project objectives

Learning & Growth

• Implement operation improvement initiatives to sustain the programme’s responsiveness to constantly changing needs of the program and its stakeholders.
• Identify operational deficiencies and implement corrective actions timeously.
• Design and update necessary systems and processes to ensure that the programme remains responsive to the demands, needs and objectives of the project sponsor (DSTI)

Deadline:27th August,2025