Fresh Positions at Fidelity Services Group

Job Summary:

• The LPR Control Room Monitor is responsible for overseeing and managing the live feed from License Plate Recognition systems in a control room environment. This role involves monitoring real-time data and alerts, ensuring accurate identification of vehicles, and coordinating responses to flagged incidents.

Key Responsibilities:

Real-Time Monitoring:

• Monitor live LPR system feeds to identify and respond to flagged vehicles.
• Verify system-generated alerts and escalate issues to security or management teams, as necessary.

Incident Management:

• Log and report incidents involving flagged license plates, including detailed time-stamped records.
• Coordinate with security personnel and law enforcement teams to address incidents promptly.

System Operations:

• Ensure the continuous functionality of LPR cameras and control room equipment during shifts.
• Perform routine system checks and report any technical issues to the IT or maintenance team.

Data Accuracy and Analysis:

• Cross-check LPR data for accuracy and consistency with established protocols.
• Assist in preparing reports or summaries based on system data and incident logs.

Compliance and Security:

• Adhere to data protection and privacy regulations in handling license plate and vehicle data.
• Maintain confidentiality and secure management of all system information.

Qualifications and Skills:

Education: 

• PSIRA Grade A

Technical Skills:

• Familiarity with LPR systems and related control room technologies (minimum 3-years experience)
• Basic knowledge of computer systems, monitoring software, and data entry.

Key Competencies:

• Strong attention to detail and ability to work in a focused environment.
• Effective communication skills for coordinating with teams and reporting incidents.
• Ability to handle high-pressure situations and make quick, informed decisions.

Communication:

• Excellent English communication skills for effective interaction. Clear articulation, proper grammar, and an extensive vocabulary

Experience: 

• Previous experience in surveillance, security monitoring, or a related field is advantageous.

Work Environment:

• Based in a secure control room with rotating shifts, including nights, weekends, and holidays as required.
• May involve extended periods of sitting and monitoring multiple screens.

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Experience, Requirements and Qualifications:

• PSIRA Grade A/B registration and Accreditation
• Matric certificate (Grade 12)
• No criminal record or any pending cases
• At least 8-10 years’ experience in the Operational Security industry.
• Computer literate and proficient on all Microsoft programs.
• Valid driver’s license with own reliable transport.
• Knowledge of business process, function and acumen.
• Has a good command of the English language both written and verbal.
• Excellent communication skills and the ability to work well with people at all levels are essential.
• Operational experience in numerous fields within the Security Industry, especially Guarding.
• Finance understanding and knowledge of excel.
• Knowledge of ISO 9001:2000 Quality Management and requirements.
• Must have knowledge of:
• Labour Relations Act
• Sectorial Determination
• Basic Conditions of Employment Act (BCEA)
• PSIRA
• FAMS
• S.O. Standards
• Occupational Health & Safety
• Firearm Competency – Business Purpose.
• Should reside in the George Area or willing to relocate.

Job Description: (Not totally inclusive)

• Self-motivated and result driven, ensuring good customer service, improving operational and administrative processes.
• Oversee all staff, budgets and operations of the respective business area.
• The formulating of overall strategy, managing people and establishing policies and procedures.
• To be a thoughtful leader, confident decision maker, helping subordinates to develop and to be productive.
• Researching and identifying growth opportunities to ensure growth and profit rising.
• Engage with current and potential clients in order to market and sell an end-to-end integrated solution.
• Develop and maintain operational strategy, which ensure exceptional operational service levels to client base, utilizing and agreed operational staff structure.
• Set and manage goals for new business.
• Financial management of business.
• Ensure that feedback on projects is always provided to Regional Executive.
• Overseeing daily business operations and ensuring compliance to contractual requirements.
• Develops, reviews, updates and implements business strategic planning, sales, financial performance, goals, objectives, and new development to improve business and profitability growth.
• Training lower-level managers and staff. Ensuring subordinates are in line with company policies and procedures.
• Creating, managing budgets, optimize expenses, improve revenue, identify and manage risks.
• Oversee recruitment and training of employees.
• Evaluate and improve, performance and productivity.
• Evaluate and improve financial performance.
• Review and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures.
• Generating reports and giving presentations.
• Coordinating divisional department activities.
• Prepare and present daily, weekly and monthly reports for superiors.
• Consistently provide strong leadership to business, management team and employees by communicating vision, strategy, direction.
• Ensure compliance with regulated Legislation and Acts.
• Customer satisfaction reports.
• Ensure all clients are services as per Contractual requirements.
• Maintain High Risk reporting for clients and ensure risks are fully identified and ensure appropriate procedures are in place to mitigate the risk.
• Develop and maintain training of subordinates, through formal training and direct mentoring.
• Ensure all major Special Projects / events are organized.
• MANCO requirements feedback.
• Ensure staff are booked accordingly, lines are opened within 24 hours and billing is raised.
• Complete Fleet schedule, including technology installed and site deployed, asset management.
• Complete Firearms schedule, including responsible Managers and allocated staff utilising firearms, asset management.
• Ensure all monthly reports are verified and signed off per division. Monthly feedback to be provided at MANCO, Executives and COO.

Competencies Required

• Excellent presentation & Communication skills
• Outstanding organizational
• Negotiation and conflict management skills
• Customer focus with continuous improvement skills.
• Leading and management competencies – Providing Leadership
• Investigating Issues
• Strong analytical and critical thinking ability
• Problem solving aptitude
• People Management skills
• Structuring Tasks
• Persuading and influencing
• Creating Innovation and Adjusting to Change
• Business acumen
• Deadline Driven
• Driving Success
• Showing Resilience