Fresh Positions at Motus Aftermarket Parts

Position Overview    

• Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service
• Achieve the sales target set by the Sales/Branch/Retail Manager
• Manage counter sales and ensure that optimal customer potential is achieved.
• Plan, forecast and report on sales potentials by customer.

Specific Role Responsibilities    

• Report all competitor pricing and activities.
• Report all customer information regarding delivery, telesales, and account problems.
• Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the geographical area of responsibility.
• Build and strengthen customer relationships.   
• Receive inbound customer sales inquiries
• Cold calling when necessary
• Provide quotations, product, and service information
• Provide support and pricing details in response to inbound enquiries
• Assist all other departments (Accounts, Despatch, Warehousing, Receiving and Technical) to ensure good co-operation within the company does minimize customer queries.

Qualifications and Experience    

• Matric
• Minimum of 2 years’ experience in a sales Spares/Motor/Engine environment- Essential 
• Extensive experience in an automotive sales environment dealing with customer needs.
• Technical background- Desirable
• Proven track record
• In depth product knowledge 
• Some business acumens, understanding the costs and breakeven scenarios of customer service delivery

Skills and Personal Attributes    

• Should be able to carry out his/her responsibilities with little supervision
• Thorough knowledge of the geographical area of responsibility.
• Good planning and time management skills
• Be a good team player
• Negotiation skills
• Self-motivated
• Honest and show integrity 

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Specific Role Responsibilities    

Debtors and Creditors

• Assist the Branch Admin with Debtors and Creditors functions
• Ensure that all sundry (non- trading stock) purchases are correctly authorized
• Assisting with the payments of Sundry Creditor
• Matching payments correctly to Debtor’s account- when necessary
• Receiving cash for debtors account payments

COD

• Do daily COD transfers from the bank statement
• Matching of COD invoices on the system each day
• Print daily reports of outstanding CODs and follow up any discrepancies
• To keep afloat box & ensure that it is adequately stocked

General Admin/Relieve

• Assist with Cashier duties
• Relieve Receptionist- when necessary
• Assist with daily filing
• Ordering of stationery and office/ kitchen supplies

Qualifications and Experience    

• Grade 12
• A Tertiary Qualification in Finance / Administration-Preferable
• Minimum experience of 2-3 years in  Administration-Essential
• Excellent attention to detail and numerical ability
• Previous exposure to the Debtors and cCreditors function is not a requirement- Desirable
• Ability and confidence to liaise and resolve problems with staff at branch levels
• Solid working knowledge of Microsoft Office
• Be organized, accurate and thorough
• Disciplined approach to work

Skills and Personal Attributes    

• Impeccable telephone manners and etiquette
• Ability to communicate effectively
• Ability to work independently and as part of a team
• Ability to consistently meet deadlines
• Ability to function well under pressure and to manage own time and outputs

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Specific Role Responsibilities    
Key Performance Indicators includes, but not limited to.

Cash Receipting

• Receives payment against services rendered from the Public, by communicating with the customer and attending to specific payment or sale enquiries and/or providing information on prices for specific product
• Collect and counts payment tendered verifying total against amount due and/or seeking identification, checks recording and processes cheque payment
• Issuing receipts reflecting amount tendered and confirms recording with the customer
• To ensure customer enquiries and payment transactions are efficiently attended to and accurately processed in accordance with laid down company guidelines

Cash Reconciliation

• Reconciles cash received against receipts issued to customers, by separating denominations and commencing with control counting sequence
• Adding amounts and verifying cash totals to receipts used
• Capturing overnight cheque deposits details, printing receipts against payment tender and recording transactional details on the cheque prior to submitting for further processing
• Verifying cash receipts schedule/ reports against cash cheque totals with the immediate superior and/or attending and rectifying deviations in recordings or counts prior to forwarding for depositing

Documentation/ Recordkeeping

• Maintains documentation and records of transactions
• Attaching duplicate receipts and deposit slips to schedules and filing in chronological sequence
• Accessing/retrieving information and records to facilitate resolution of specific enquiries

Qualifications and Experience    

• Grade 12 
• 2-5 years Cashier Experience-Essential 
• Must be able to handle all counter cash.
• Perform general administrative functions at the branch 
• Basic proficiency in MS Excel

Skills and Personal Attributes    

• Must be efficient, accurate, focused and attention to detail
• Must have numeracy and literacy skills
• Self-motivated and willing to go the extra mile
• Must be a team player
• Honest and show integrity

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Specific Role Responsibilities    

• Conducting market research to learn more about competitor pricing for comparable items.
• Consolidate and input daily competitor pricing from various inputs. Report on competitor pricing trends.
• Reviewing previous sales data and budget revenue/profit needs and suggesting a market price for a range of products based on their findings.
• Identify appropriate sales and clearance prices to increase sales or reduce stockholding according to business requirement.
• Applying statistical modeling methods to determine the potential impact of pricing strategies on profitability.
• Recommending pricing strategies that align closely with market trends and identifying new market segments.
• Investigation, validation, and feedback of price discrepancies/queries.
• Synchronizing of pricing between 2 different ERP’s
• Updating price increases, maintaining price discount matrix.
• Reviewing and administration of price deviations and exceptions, pro-actively recommending actions to address pricing issues.
• Undertake ad-hoc pricing analysis as required.
• Monitoring potential “below-cost” debtors and special deals.
• Monitoring supplier inbound pricing, adherence to agreed pricing and deals.

Qualifications and Experience    

• Matric/Grade 12
• Product and Price Management Degree or Diploma
• Problem-solving: Pricing analysts use problem-solving skills to identify declining sales trends and devise strategies to improve them.
• Previous experience as a pricing analyst in a similar industry.
• Proficiency in business intelligence (BI) software, such as Power BI, SAP Business Objects BI (Webbi).
• Knowledge about the automotive aftermarket industry and trends.

Skills and Personal Attributes    

• Effective reporting and presentation skills.
• Proficient in the use of MS Excel, PowerPoint.
• Experience with MS Dynamics 365 would be beneficial.
• Strong quantitative and analytical skills: The job requires providing insight working with large data and numbers. Therefore, it is important that applicants are equipped with quantitative and analytical skills, and the ability to identify the right tools applicable to a given data set for a valid result.
• Communication skills: They are required to have effective communication skills to relate effectively with team members at all levels. It is also important that they have the strong writing skills necessary for documenting pricing processes and creating reports.
• Research skills: Pricing analysts utilize data from multiple sources to contribute to pricing process improvement projects and aid pricing decisions. So, it is important that applicants can undertake research to pull information from internal and external sources and perform ad hoc analysis using the appropriate statistical technique.
• Detail-oriented: The ability to pay close attention to detail while remaining accurate is crucial in the analysis of large collections of data.

go to method of application »

Specific Role Responsibilities    

• Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service.
• Receive inbound customer sales inquiries.
• Provide support and pricing details in response to inbound enquiries.
• Identify sales leads and escalate them to external sales staff.
• Process sales orders.
• Ensure customer satisfaction through great service.
• Provide quotations, product, and service information.
• Increase profitability and maintain sales targets.
• Promote the features and benefits of the company’s products / services.
• Receive, manage, or escalate customer complaints related to the sale of products and services.
• Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents.

Qualifications and Experience    

• Matric
• At least 3-5 years’ experience as telesales or sales representative in the automotive industry.
• Extensive experience in a telesales/call centre environment dealing with customer needs.
• Telephone etiquette and professionalism.
• Manage high volume in-bound calls.
• Respond to all telephonic enquiries timeously and always maintain great levels of customer satisfaction.
• Technical/Mechanical automotive background – Desirable.
• Product Knowledge.
• Should be able to carry out his/her responsibilities with little supervision.
• Skills and Personal Attributes    
• Be a good planner and time manager.
• Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner. 
• Ability to work with management effectively and cooperatively.
• Honest and show integrity.

go to method of application »

Specific Role Responsibilities    
Key Performance Indicators includes, but not limited to.

Cash Receipting

• Receives payment against services rendered from the Public, by communicating with the customer and attending to specific payment or sale enquiries and/or providing information on prices for specific product
• Collect and counts payment tendered verifying total against amount due and/or seeking identification, checks recording and processes cheque payment
• Issuing receipts reflecting amount tendered and confirms recording with the customer
• To ensure customer enquiries and payment transactions are efficiently attended to and accurately processed in accordance with laid down company guidelines

Cash Reconciliation

• Reconciles cash received against receipts issued to customers, by separating denominations and commencing with control counting sequence
• Adding amounts and verifying cash totals to receipts used
• Capturing overnight cheque deposits details, printing receipts against payment tender and recording transactional details on the cheque prior to submitting for further processing
• Verifying cash receipts schedule/ reports against cash cheque totals with the immediate superior and/or attending and rectifying deviations in recordings or counts prior to forwarding for depositing

Documentation/ Recordkeeping

• Maintains documentation and records of transactions
• Attaching duplicate receipts and deposit slips to schedules and filing in chronological sequence
• Accessing/retrieving information and records to facilitate resolution of specific enquiries

Qualifications and Experience    

• Grade 12 
• 2-5 years Cashier Experience-Essential 
• Must be able to handle all counter cash.
• Perform general administrative functions at the branch 
• Basic proficiency in MS Excel

Skills and Personal Attributes    

• Must be efficient, accurate, focused and attention to detail
• Must have numeracy and literacy skills
• Self-motivated and willing to go the extra mile
• Must be a team player
• Honest and show integrity