Fresh Positions at Santam Insurance

PURPOSE

• The purpose of the role will be to manage the team of Motor Merit Field Assessors responsible for investigation component of suspicious and potential fraudulent claims. Ensuring that all flagged and segmented Motor Claims are comprehensively investigated to achieve conclusive results and co-ordinating all claims investigation efforts and all other relevant stakeholders e.g. Forensic Services, Insurance Crime Bureau (SAICB).

JOB DESCRIPTION

• Manages and leads a team of Merit Claims Assessors
• Ensure on-going development of resource by mentoring, guidance and both formal and informal training.
• Ensuring effective management of high quality standards.
• Reporting on effective management of claims.
• Drive customer centricity in line with the Santam way.
• Prioritise, allocate, manage and monitor investigation of high merit risk claims.
• Effective merit claims investigation of appropriate quality.
• Consultation with clients, Third parties, Business and Business Partners on a continuous basis.

QUALIFICATIONS AND EXPERIENCE

• Matric/Grade 12
• Degree in Legal or Forensic Qualification will be advantageous
• Advanced knowledge of short term insurance industry
• Relevant experience in the investigation of fraudulent claims
• Management experience in a similar environment.

SKILLS

• Computer Literate (MS Office Package)
• Excellent communication skills (verbal & written)
• Negotiating skills
• Strong interviewing skills, capacity to influence and win confidence
• Project management skills (delegation, monitoring)
• Strong people management skills
• Interpersonal skills (work in a team or independently)
• Problem solving abilities & abilities to make decisions
• Strong analytical abilities and evaluate trends objectively
• Conflict management skills

go to method of application »

What will you do?
JOB DESCRIPTION

• To ensure profitable growth through applying profitable underwriting principles.  Utilise available resources to improve or implement new underwriting practises on claimants.  He/she will get involved with referral underwriting decisions and has to be knowledgeable and experienced to provide Insurance Consultants and brokers with creative and innovative solutions

What will make you successful in this role?

• Do Policy screenings and manage portfolios in accordance with company policy.
• Underwriting of new and existing risks to obtain profitable growth.
• Handle referrals and the underwriting thereof.
• Technical underwriting advice, renewals, broker’s appointments
• Retaining brokers and direct renewals using retentions and persuasive skills to identify the client’s needs. 
• Create save opportunities by utilizing proactive retention and persuasive skills.

QUALIFICATIONS AND EXPERIENCE

• Grade 12
• FAIS requirement: 150 credits with regards to Personal Lines Underwriting (NQF level 4)
• Computer literate (MS Office package) and Internet
• At least 3 years current experience with regards to Personal Lines Short term insurance 
• RE Qualification 
• Clear track record in terms of adherence to Quality standard and Compliance

KNOWLEDGE

• Relevant system knowledge:  Policy Centre and call centre applications 
• Thorough knowledge of Personal Lines underwriting

SKILLS

• Attention to detail
• Building networks and good relationships
• Goal setter and prioritiser
• Delivery/results orientated
• Communication skills
• Negotiating skills

go to method of application »

What will you do?

• The candidate will understand premium and profit objectives through brokers by building relationships that will ensure growth and retention through creative and attentive marketing, underwriting and risk management strategies.

Key Accountabilities:

• Manage allocated portfolio growth, retention, profitability and any other business relevant factors and agree growth plan
• Work within a cluster and indirectly lead a team comprising of Service Consultants and Underwriters to deliver a service to the allocated portfolio of brokers
• Reporting on performance against agreed targets
• Identify and develop sales opportunities
• Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions
• Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products
• Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation
• Utilise technology to manage data and the performance of the portfolio under management
• Prospecting for new brokers as well as business development opportunities
• Engaging with Underwriting, Claims and Finance teams
• Ensure alignment of quality standards
• Ensure alignment of business processes
• Ensure brokers operate within agreed mandates
• Comply with corporate governance policies, procedures and standards
• Serve as the primary contact point for broker staff to build and maximise the broker relationship
• Effectively drive and deliver on business model to ensure performance targets are achieved in line with strategy
• Ensure continuous strategic and business alignment between brokers and business
• Display a deeper understanding of and ability to market effectively all Marine products
• Identify and drive opportunities to improve and enhance product and service offerings
• Keep abreast of market conditions and trends and relevant industry regulations
• Prepares and maintains a market analysis, including competitor information in order to provide input on distribution, product, price and promotion strategies
• Effective participation in any relevant industry related functions and forums and participate in continuing education and other learning opportunities
• Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products
• Participate in product development
• Resolve customer and broker complaints and queries 
• Collaborate and work with support units to deliver required service levels
• Co-ordinates and delivers new and on-going training on products, processes and systems
• Work within a Portfolio cluster and provide technical leadership and direction for the underwriting (technical, pricing, structure, complex processing) on all matters as they relate to ownership of your assigned portfolio
• Participate in retention strategy

Qualifications and Experience

• Matric or equivalent qualification
• FAIS accreditation required
• RE 5
• Minimum 10 years’ Marine Insurance experience
• Commercial Lines, particular to Marine Insurance
• Experience in being on the road, dealing with and visiting brokers
• A thorough understanding of all marine insurance products 
• Leadership experience is essential

Knowledge and Skills

• Ability to understand client base related requirements and to conceptualise and develop relative support
• Good understanding of value chain in order to implement cost savings and maximise profitability
• Project management skills
• Working knowledge of financial management – accounting - information systems and marketing
• Strong business orientation with commercial and financial skills
• Computer literate in data manipulation - i.e. Excel as well as technology in general
• Strong networking and relationship building skills
• Negotiating skills
• Decision making abilities
• Technical claims and underwriting skills   
• Risk management                                                        
• Strong knowledge of Reinsurance 

go to method of application »

What will you do?

• A position has become available within Santam Marine for an Underwriting Clerk and will be based in the Moffet On Main Lifestyle Centre (201) Port Elizabeth.

Key Accountabilities:

• Dealing with issuance of new policies/ policy maintenance/ renewal / any other policy related concerns.
• Assisting to resolve all administration queries within required timeframe and compliance requirements.
• Undertaking client follow-ups with unpaid premiums.
• Managing client expectation on expected turnaround times for submitted requests.
• Adhering to underwriting criteria and business unit requirements.
• Assisting in implementing solutions for improvement.
• Standing in for team members should they be absent or on leave during busy periods or absence of key resources, assisting where required.
• Achieve monthly key performance metrics and adherence to work force management.
• Any additional duties as assigned from Management.

Qualification and Experience

• Matric/Grade 12
• FAIS Compliance
• RE5 
• Proven work experience in Marine (advantageous) policy administration and underwriting within the short-term insurance industry. 
• Minimum of 5 years’ experience in Marine short-term insurance a preference.

Knowledge and Skills

• Knowledge of Reinsurance 
• Basic understanding of insurance industry including the reinsurance market and the terminologies used
• Understanding of policy wordings, specifically related to your Line of Business
• Able to evaluate information from a variety of sources and solve problems
• Good decision-making skills; able to consider the costs and benefits of various options and recommend the appropriate one as part of the referral process
• Good communication and interpersonal skills; comfortable with phone and face to face complex discussions with underwriters, brokers and any other relevant stakeholders  
• Deadline focused; able to work under pressure to meet tight deadlines and able to organise own workload effectively to prioritise and delegate to meet service standards
• Competent user of Excel, Word, Outlook and other Microsoft platforms
• Operationally efficient; able to follow all process requirements