Fresh Roles at Faircape Group

Job duties include, but are not limited to the following:

• Changing table linen as required and ensuring dirty or damaged linen is counted and exchanged for clean, usable items.
• Cleaning and refilling cruet and condiment sets.
• Setting tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair.
• To be completely familiar with the composition of all menu items.
• Serving food and beverages in accordance with laid-down standards, in a professional, courteous manner.
• At all times to be aware of and practice good customer relations, assisting the residents in any way which does not adversely affect other customers.
• Attending customer complaints satisfactorily.
• To be continually aware of, and maintain, the highest standards of personal hygiene and dress.
• Restock and replenish bar inventory and supplies.
• Ensure that billing of orders are done correctly.
• Assist, when needed, for private events that require a waiter to be available.

Experience and knowledge:

• Proven experience as Waiter 
• Bartending and Barista experience advantageous 
• Excellent customer service skills
• Ability to work as part of a team
• Good interpersonal and communication skills
• Knowledge of serving etiquette and basic wine knowledge

Skills and Attributes:

• Good interpersonal and communication skills
• Strong memory and anticipation 
• Personal Hygiene 
• Sense of urgency 
• Well groomed 
• Team player and positive attitude
• Focus on excellence and high-quality standards 

Specific Requirements:

• Clear health record
• Clear criminal record
• Clear credit record
• Contactable references 

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Duties for this position include, but are not limited to:

• Greeting and directing residents and guests when entering and exiting
• Monitor visitors to the building to ensure safety and access in accordance with building policies and procedures
• Serve as the primary point of contact for the property
• Maintaining logbooks for visitors and contractors, taking fingerprints
• Assist visitors with information pertaining to Tokai Estate
• Monitor alarms and surveillance cameras covering strategic locations
• Watch for and report any irregularities timeously to your Manager
• Written recording of incidents and reporting them timeously to your Manager
• Protect the day to day operation of the business by preventing security related factors that can cause business interruption
• Enforce security rules which are established in the building security plan
• Respond to emergencies (medical and other) by calling emergency responders such as ambulance service, fire department or law enforcement
• Undertake other general duties to provide security support to employees and visitors as directed
• Conduct regular perimeter patrols

Qualification:

• Grade 12 advantageous

Experience and Knowledge:

• Minimum of 2 years access control/general security experience

Skills and Attributes:

• Basic email knowledge
• Client service skills
• Good communication (written and oral)
• Ability to communicate with a wide variety of clients in a professional manner, displaying tact and diplomacy when required
• Good interpersonal skills
• Neat personal presentation
• Ability to ensure the security and safety of the Estate and it’s visitors/residents
• Ability to control situations involving difficult and stressful incidents
• Basic understanding of Occupational Health & Safety and risks to people and property

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Duties will include but are not limited to:

Stock and Kitchen Management:

• Implement and Oversee Standard Operational Procedures: Ensure that all relevant Standard Operational Procedures (SOPs) are effectively put into practice and managed within the kitchen.
• Stock Management Oversight: Take responsibility for the accurate and procedure-complaint management of all stock, including food and crockery.
• Procurement Protocol Adherence: Ensure that stock procurement follows established procedures and guidelines.
• Coordinate the distribution of the required stock quantities to Chefs based on resident bookings for daily meals.
• Perform regular stock counts, either on a daily or weekly basis, to maintain correct stock levels, bringing inventory to par as necessary.
• Establish and manage a waste management system to minimise resource and food wastage.
• Guarantee the accuracy of stock audits and promptly address and correct any identified discrepancies.
• Oversee kitchen equipment maintenance according to established procedures and schedules.
• Ensure that stock is stored correctly. 
• Adhere to health and safety guidelines
• Monitor and maintain precise temperature control in fridges and freezers to ensure food safety.
• Ensure the timely completion of reports required for kitchen management.

Health and Safety

• Implementing and managing HACCP controls
• Attending monthly Health and Safety meetings
• Keeping kitchen on standard as per specifications of the Department of Health
• Ensuring that the kitchen is of correct hygiene standards
• Consult with employees regarding risk management concerns
• Report incidents immediately, record and investigate all incidents within their work area
• Immediately investigate all hazards reported and implement measures to control or eliminate such hazards

Policies and Procedures: 

• Ensure where necessary, training of policies and procedures takes place and ensure staff are competent 
• Deviations from procedure must be managed and reported on 
• Ensure that standard operating procedures are implemented 
• Make suggestions for procedural improvements and ensure that it follows the correct approval process before implementing

Equipment Management

• Manage fixed assets movement and disposal process
• Get authorisation from Management on movement or disposal of assets.
• Manage and maintain asset stock, ensure that assets are controlled and not abused
• Report any discrepancies to management
• Ensure accurate stock counts on assets on a daily, weekly and monthly basis and submit on time

 Qualification: 

• Matric
• Relevant tertiary qualification advantageous

Experience and Knowledge:

• Previous staff management experience
• Previous experience in stock management
• Knowledge & experience of kitchen operations is advantageous
• Health & Safety knowledge and experience

Skills and Attributes:

• Logical, critical thinking and problem solving abilities
• Report writing and admin skills 
• Professional communication skills 
• Proactive
• Computer proficiency
• Excellent leadership and decision-making skills
• Ability to multitask and work efficiently under pressure
• Excellent organisational and time management skill