Fresh Roles at Hollywoodbets

You Bring:

• Power BI experience.
• Experience as an HR Data Analyst/BI Analyst or similar.

A Bonus To Have:

• Relevant Diploma/Degree.
• Experience with Oracle.
• Experience with MS SQL Server.

What You’ll Do For The Brand:

• Develop and implement essential HR metrics through reports and dashboards to enhance overall departmental efficiency.
• Apply data analytics and techniques for analyzing data, evaluating data validity, and assessing usability.
• Conduct data analysis to identify trends, patterns and insights and communicate findings and insights to relevant stakeholders.
• Identify additional data required to support insightful analysis.
• Ensure data accuracy, integrity and security in HR information systems.
• Develop and implement data quality standards and procedures.
• Process and validate the integrity of data used for analysis.
• Continuously improve the automation of HR processes to ensure efficiency.
• Generate regular and ad-hoc reports to support HR and organizational decision-making.
• Provide data driven recommendations to enhance HR processes.
• Identify opportunities to streamline and optimize HR processes through technology.
• Validate and verify accuracy of all third-party related data.
• Actively participate and provide support for all HR projects.
• Create and maintain documentation for HR Systems and processes.
• Ensure seamless data flow between HR systems and other business applications.
• Stay abreast of new HR technology solutions in the market.
• Any other related duties that might be required.

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You Bring:

• Grade C.
• 1 – 2 year’s Security experience.
• Registered with PSIRA (Private Security Industry Regulatory Authority).

A Bonus To Have:

• Valid driver’s license.

What You’ll Do For The Brand:  

• VIP (Security) Officer must be present 15 minutes before the Branch opens.
• Branch Manager or Senior Team leader will open the Branch in the presence of the VIP (Security) Officer.
• VIP (Security) Officer needs to ensure they conduct a perimeter patrol before the Branch opens.
• VIP (Security) Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening and closing of the Branch.
• VIP (Security) Officer needs to check around the premises for any suspicious movements before the Branch is opened.
• VIP (Security) Officer needs to conduct a floor walk once the Branch is open, to observe all is order.
• VIP (Security) Officer must valid all observation checks are completed before the Branch Manager or Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP (Security) Officer must be positioned away from the entrance, observing his or her colleague and checking for potential danger.
• Patrolling should include inside and outside the Branch entrance, back areas, and all parking areas.
• Ensure all two-way radios are fully charged during shift change and hand over equipment inspection.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working conditions and keep safely.
• VIP (Security) Officer must carry their panic buttons, two-way radios, and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guest entering the Branch including team members.
• Ensure at the searching zone the Branch door or the gate is always kept close.
• VIP (Security) Officer is not allowed to cross gender scan guest entering the Branch.
• Male guest must be scanned by only male VIP (Security) Officer, female guest to be scanned by only female VIP (Security) Officer.
• VIP (Security) Officer must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
• VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
• End of day closing procedure, VIP (Security) Officer must minimize entry by sliding close one door to ensure security of minimizing high risk.
• VIP (Security) Officer must attend Branch meeting when notified by the Branch Manager to attend.
• VIP (Security) Officer must assist when receiving stock, doing alarm test, and submitting of daily report every morning by 10:00am.

Guest Service:

• First impressions last – VIP (Security) Officer are at the forefront of Hollywood.
• VIP (Security) Officer is the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood.”
• Ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Create a guest centric culture within the Branch and always drive the philosophy of “service with a smile”.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest is leaving the Branch VIP (Security) Officer to wish the guest good evening or good night and ask them to come again. “Goodbye Sir, please come again.

Compliance:

• VIP (Security) Officer must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks, and white vet only).
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the Branch, identify if they entered the Branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons or Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer, contact your colleagues and press the panic button before the situation escalates out of control.
• In Branches with no liquor licence, no alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP (Security) Officers on duty are not allowed to take bets with Amadoda
• VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct:

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends or other team members while at your post.
• You will not accept tips from the guest.

Values:

• Actively promote Hollywood values.
• Live the values and lead as an example to the team.

Other:

• VIP (Security) Officer must report their absenteeism to the Branch Manager or Senior Team Leader 2 hours before their shift begins.
• Must be able to work in a rotating shift or work flexible hours.
• Ensure your physical fitness is always obtained in line with the job requirements.      

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You Bring:

• Minimum of 1-yearsales/marketing/promotional experience.
• Held a valid driver’s license.
• Willingness to do shift and weekend work.

A Bonus To Have:

• Relevant Diploma/Degree.

What You’ll Do for The Brand:

• Adherence to Hollywood dress code. Ensure that promoters are dressed in Hollywood attire as per prescribed rules and regulations.
• Plan, facilitate and attend events to promote the brand and represent the company.
• Assist clients with account and betting queries as and when required. Ensure that promoters have the required resources and guidance to assist clients as well.
• Extensive travel may be required within and outside Region where the Team Member is based.
• Reaching daily, weekly, and monthly mobile sales targets, and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use services as and when required to. Ensure also that promoters are aware of their targets and reach these targets set for them where required.
• Drive mobile marketing campaigns to increase sales.
• Promote the mobile brand. Set up and arrange displays at the venue/mall to attract the attention of prospective and existing punters.
• Effective branding at the events/activation.
• Registering of new customer accounts. Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old) as and when required to. Ensure that promoters understand and apply FICA requirements according to the rules and regulations when dealing with customers.
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches, stores, and venues as per operational needs.
• Any other related duties that might be required.

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You Bring:

• At least 2 years’ commercial experience.
• Pastel Evolution (or similar software).
• Microsoft Office Suite proficiency.

A Bonus To Have:

• Relevant Degree/Diploma.
• Completion of SAICA Accredited Articles.

What You’ll Do For The Brand:

Financial Metrics

• Preparation of annual budgets.
• Preparation/review of monthly management accounts including analysis/commentary.
• Preparation/review of the annual financial statements.
• Preparation/review of monthly working paper files and high-risk balance sheet reconciliations.
• Ensure routine transactions (expenses, asset purchases, cash book entries, sales etc.) are processed timeously by junior team members.
• Preparation/review of non-routine transaction (depreciation, impairments, provisions, finance costs/income, discounting, lease straight-ling, management fees, administration fees etc.) and complex transactions
• Review of and approval of payment, together with accurate capturing of invoices in the accounting system, ensuring IFRS and tax compliance.
• Review of annual tax computations.
• Timeous preparation and payment provisional taxation payments.
• Review of the monthly VAT and Payroll returns.
• Timeous settlement of inter-company trade accounts, loan accounts, shareholder loans, bank loans, bank facilities, creditors, SARS (Income Tax, PAYE, VAT) in line with agreed payment terms.
• Ensure that all inter-company balances are reconciled monthly.
• Timeous collection of loans receivable, inter-company trade accounts and trade debtors.
• Effective management of working capital. (Assist in the continuous improvement in supplier terms and customer terms).
• Effective tax planning and cash flow management.
• Identification of control weakness, designing of internal controls and implementation thereof.
• Timeous corrective action against internal audit and external audit findings.
• Adequate provisioning of impairments on stock (slow moving, damaged, loss of market share, obsolete, expired, NRV < cost), debtors (long outstanding, close to credit limit, defaulting terms, disputes etc.), tangible (damaged, not in use, loss making, loss of market share etc.) and intangible assets (reputation damage, loss making, loss of market share).
• Reassessment of useful lives, depreciation methods and residual values for tangible and intangible assets quarterly.
• Review of profit and loss on asset disposals transactions.
• Review of general ledger transactions monthly to confirm accurate account allocations, IFRS compliance between capital and expense nature tractions and taxations compliance.
• Ensure annual stock take is performed (including monthly/quarterly as dictated by company policy).
• Review of stock count variances.
• Review and approval of consignment stock listings.
• Review and approval of petty cash expenses.
• Review all loan, creditors, facility, instalment sales reconciliations to external statements.
• Review and approve accruals (test estimation accuracy by reference to trends and comparison of actual results to previous estimates)
• Ensure monthly standing debit orders (rent, insurance, telephone, subscriptions etc.) are processed.
• Managing of operating costs.
• On a quarterly basis - execute a mini audit to test compliance with supplier payment terms, claiming of supplier rebates at the correct % and claiming timeously, similarly for supplier settlement discounts and general discounts, similarly for customer rebates and settlement discounts and general discounts, validity/relevance of debit orders, use of correct interest rates, wear and tear rates, depreciation rates. Retain proof of work that will be submitted to Group FM for approval.
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
• Assist the BEE project team to ensure the improvement and sustenance of the company’s BEE score.
• Optimization of the company’s financial position and financial performance.
• Liaise with the various departments and regional/operational managers to ensure efficient reporting.
• Liaison with external auditors during interim and year end audit to ensure all queries are responded to.
• Minimize audit overruns by ensuring diligent preparation of audit files/compliance with auditor requests.
• Support the GFM and CFO and CEO with specific projects and reports and data extractions.
• Assist the GFM and CFO and CEO with building financial models/billing models/project costing.
• Ensure appropriate templates and models are created and saved to substantiate decision making.
• Any other ad hoc tasks as they arise.

People

• Living HW values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu and Innovation.
• Direct supervision and mentoring of the junior finance team.
• Creation and maintenance of roles and job descriptions and KPIs for your direct report subordinates, including annual performance reviews.
• Sourcing, attendance, and performance of training as and when needed for staff.
• Adequate recognition of staff efforts.
• Sustainable morale and team building initiatives.
• Talent retention.
• Promote declaration of all gifts and non-acceptance of kickbacks. Instances to be reported immediately.
• Promote declaration all conflicts of interest upfront.
• Promote a culture of confidentiality within the business with regards to the protection of personal information.
• Ensure all personal information of loan applicants and suppliers and other stakeholders is not shared and is maintained in a secure environment.

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You Bring:

• 6 Months to 1- year within sales, promotions, or marketing.

What You’ll Do for The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID).
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

go to method of application »

You Bring:

• 6 Months to 1- year within sales, promotions, or marketing.

What You’ll Do for The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID).
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

go to method of application »

 A Bonus to have:

• 6 months within the Gaming or Betting industry.
• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience

What You’ll Bring To The Team

Branch growth

• To ensure the achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results, and scratchings that occur throughout the day.
• Be knowledgeable on all game rules, odd, and pay-outs.
• Team members must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the area.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

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You Bring:

• 1-2 years administration experience
• Microsoft Office. (Word and Excel intermediate)
• Must have own Transport.

A Bonus to have:

• Completed or studying towards a relevant Degree or Diploma
• Experience within the Betting Industry

Responsibilities

• Manage the sports and soccer imports that need to be done throughout the day on all This includes ensuring that related bets will not be allowed on tournaments with the same teams and that no duplications of events occur. This also includes making sure that the manual creation of games is satisfactory and that soccer games have been created.
• Create the various soccer and sports fixture guides for customers to use in all our
• Monitor price movements for soccer and other sports throughout the
• Create and price events for cricket, golf, rugby and boxing on all
• Update betting for all outright
• To post soccer and lucky numbers results on the intranet for branches to display to customers as well post the results on Social Media.
• Create lucky numbers events and ensure that betting is open for all draws every
• Create the sports exotic bet types and exotic guide for customers to use in branches or download from the website.
• Result fixtures on all platforms as soon as results have cleared and monitor the auto closing of events. Check the ‘unresulted events’ report timeously and enter results where necessary.
• Send the figures SMS to Senior Management so they can be kept aware of current profit / losses.
• Perform a soccer comparison so we can constantly keep ahead of the competition.
• Auditing events for profit and loss after event results are
• Assist customers with any sports betting related queries or complaints and try to resolve any disputes in a professional and timeous manner. Also assist other departments or branches that need help with ticket or sports related This includes the confirmation of soccer money back promotions and manual payouts.
• Confirm bets for the call center or branches as well as confirm accounts are allowed.
• Provide all branches with professional support.

Skills and Competencies:

• Good communication and Interpersonal skills.
• Impressive planning, organisational and time management skills.
• Good business acumen and high ethical work standards and Accountability.
• Ability to multitask and show initiatives work standards.
• Ability to work under pressure and still produce good quality results timeously.

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You Bring:

• Microsoft Office Experience.

A Bonus to Have:

• Experience in time and attendance.

What You’ll Do for The Brand:

• Daily capturing of manual timesheets.
• Daily import of rosters and roster changes.
• Daily confirmation that all team members on People system are registered on Jarrison Time system, ensuring all team members are enrolled on the biometric system timeously.
• Daily change of details and access, per approved transfer and change form.
• Daily insert last day for biometric access for terminations.
• Daily exceptions report reviewed and liaison with payroll, time and attendance officers and managers to ensure exceptions are resolved timeously, escalate where appropriate.
• Weekly check of high low hours and shifts to report to Senior Time and Attendance Officer.
• Ensuring monthly low to zero hours report is sent to all managers ensuring complete and accurate response per the given deadlines. Schedule to be kept up to date and submitted to the Payroll officers, supervisor, manager and head of payroll by the given deadline.
• Reviewing of clocking inaccuracies on Jarrison Time system and making the required adjustments upon management approval.
• Daily report to Senior Time and Attendance Officer, to also include any unresolved issues.
• Assisting with Time and Attendance reports and data capturing as required.
• Filling of all documentation and reports as required.
• General capturing admin duties and reporting as required.

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You Bring:

• Minimum of 1-year sales/marketing/promotional
• Held a valid driver’s
• Willingness to do shift and weekend

What You’ll Do for The Brand:

• Work closely with Area Managers to meet required targets
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
• Facilitate daily promotional activities
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
• Management of stock (daily report on stock levels and usage)
• Measure the effectiveness of Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
• Conduct market analysis/ research to make suggestions for improvement within the mobile department
• Recruitment and interviewing in coordination with Area Manager and HR department
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (Twice a year) conducting day-to day people management functions such as HR.IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance.
• Identify potential of Top Up Vouchers outlet. Visiting outlets where required.
• Organize continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
• Weekly completion of all Moodle /Betstrike and voice training and Trainer on Wheels
• Ensure that cash-ups are done following the cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately.
• Ensure that Booster vehicle are clean, branding is in good condition, vehicle inspection is conducted weekly, and that vehicle are serviced.
• Submit daily reports.
• Any other related duties that might be required

go to method of application »

You Bring:

• Minimum of 1-year sales/marketing/promotional
• Held a valid driver’s
• Willingness to do shift and weekend

What You’ll Do for The Brand:

• Work closely with Area Managers to meet required targets
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
• Facilitate daily promotional activities
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
• Management of stock (daily report on stock levels and usage)
• Measure the effectiveness of Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
• Conduct market analysis/ research to make suggestions for improvement within the mobile department
• Recruitment and interviewing in coordination with Area Manager and HR department
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (Twice a year) conducting day-to day people management functions such as HR.IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance.
• Identify potential of Top Up Vouchers outlet. Visiting outlets where required.
• Organize continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
• Weekly completion of all Moodle /Betstrike and voice training and Trainer on Wheels
• Ensure that cash-ups are done following the cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately.
• Ensure that Booster vehicle are clean, branding is in good condition, vehicle inspection is conducted weekly, and that vehicle are serviced.
• Submit daily reports.
• Any other related duties that might be required

go to method of application »

You Bring:

• At least 1 years of similar working experience in a fast-paced customer support environment / contact centre
• Excellent interpersonal and leadership skills
• Experience working with demanding targets and tight deadlines
• Results-driven approach to problem-solving
• Self-motivated, tactful, creative and strategic thinker

A Bonus To Have:

• Diploma/Degree.

What You’ll Do For The Brand:

• Drive the operational agenda by providing daily direction and communication to teams to ensure that daily and weekly targets are met.
• Provide appropriate direction and dispute resolution for workplace problems.
• Maintain service levels, key performance indicators and performance management.
• Communicate & report accurate performance metrics to the respective department manager.
• Always promote ‘Best Practice’.
• Undertake required administration.
• Monitoring of Teams through call listening and verifying of valid transfers.
• Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards.
• Respond appropriately to discipline issues and maintain behavior.
• Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity.
• Promote excellent performance by leading the team and supervising the daily operations of the department & clearly set & communicate targets and use data to monitor & measure the team’s performance
• Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
• Develop, implement new or improve existing business policies/processes to improve the services offered
• Ensure clarity around priorities and goals based on the organization's objectives.
• Identify, develop, and hire new & existing talent
• Investigate and handle escalated, complex cases to ensure proper resolution
• Communicate with the upper management & deal with difficult stakeholders
• Handling escalations from the customer.
• Analysis of first-time contact resolution targets & supports teams in achieving targets.
• Any other ad hoc duties that might be required

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You Bring:

• Proven experience with Adobe Suite (Photoshop, Illustrator, Adobe After Effects) and 3D Software (Cinema 4D and/or Blender), amongst others
• Strong portfolio of work in Motion Graphics
• 3 + years of experience in a similar role
• Valid driver’s license

A Bonus To Have:

• Diploma/Degree in a related field
• Experience within a multimedia environment

What You’ll Do For The Brand:

• Create TVCs and broadcast toolkits from concept to execution
• Create animations for event and marketing videos e.g. lower thirds, titles, explainer videos
• Edit video with recorded audio for animations
• Work closely with graphic designers to ensure designs are implemented to brief.
• Adapt promotional artwork for video production
• Produce creative promotional artwork
• Maintain department server order
• Create visuals for the digital marketing and social media departments (YouTube, Twitter, Facebook, Instagram and Blog)
• Continuously assess the competitor and keep up with industry trends
• Scamping of new ideas for visual representation - Storyboards
• Liaise with the design department to get campaign artwork
• Work closely with copy writers, designers etc., to develop content, optimize the use of each digital channel for campaign efforts and execute the campaign vision.
• Take direction from department leadership, including documenting detailed requirements, and asking questions to clarify assignments.
• Evaluate emerging technologies; provide thought leadership and perspective for adoption where appropriate.
• Contribute to brainstorming new and creative growth strategies.
• Ad hoc duties as required amongst others.