Fresh Roles at Tsebo Solution

Duties & Responsibilities    

• Take full responsibility and management of your site.
• Act with utmost urgency when attending to any client request and do so pro-actively.
• Best allocate the resources of the contract to achieve maximum cleaning output.  Where the SLA stipulates resource requirements, these must be adhered to.
• Output based contracts must be managed efficiently.
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
• Ensure work schedules/job cards are in place for each position and relevant to site.
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.         
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation. 
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required. 
• Ensure monthly completion of client specific records in sites where this is required.  This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.
• Work with HR to allocate staff to sites according to policies and procedure.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
• Continually identify potential of additional business within existing contracts and one off cleaning opportunities.
• To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR
• Cleaning managers are to ensure that our TCS brand is protected and represent it professionally at all times.

Skills and Competencies    

• Minimum of 5 years’ experience in a similar environment on middle management level.
• Experience in managing large compliments of people.
• Strong understand of cleaning principles and knowledge of company policies and procedures.
• Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s.
• Strong people skills and knowledge or Industrial relations.
• Strong on client relationships and strong communication skills.
• Leadership skills.
• Attention to detail.
• Sense of urgency.
• Problem solving experience.
• Able to work under pressure.
• Be flexible and adaptable.
• Should be able to work independently.
• Able to work independently and under pressure.
• Able to work long hours, after hours and some weekends.

Qualifications    

• Minimum Matric/Grade 12.
• Tertiary Qualifications will be highly advantageous.
• Relevant operations and people management experience.  

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Duties & Responsibilities    

• Ensure the TsAfrika business is appropriately organized and staffed in accordance with strategy
• Oversee the fiscal activities of the business including budgeting, reporting and audit
• Assumes full responsibility for growing the business as well as customer retention
• Strategically engage in sales, new business development and key account activities
• Management of food standards and operations
• Ensures the business complies with all legal and regulatory laws and regulations.
• Creates a work environment that recruits, retains and supports quality staff
• Support Tsebo Solutions Group efforts and initiatives towards achievement and maintaining BEE level 1
• Ensure the business delivers to customer promise in accordance with Company`s service standards

Skills and Competencies    

• The ability to build teamwork, think strategically communicate, develop and motivate others.
• Ability to think strategically in a relatively changing environment
• Detail Oriented
• Strong Written & Verbal Communication
• Strong ability to develop others
• Decisiveness & Persuasion,
• Leadership Skills,
• Business Acumen

Qualifications    

• Relevant business degree from a reputable institution, plus post graduate qualification
• Experience in the Catering and or related services industry.
• 15 years at senior management level

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Duties & Responsibilities    

• Work with sales personnel, various cross functional teams from the sales to operations and finance for preparation of enquiries and tender proposal and enable the development of winning and compelling solutions for each bid submission
• To liaise effectively with operations to meet customer requirements, and drive the teams to address the customer needs
• To involve and coordinate internal resources and to ensure optimum corporate performance levels in meeting customer requirements
• Responsible for contract review and closed won opportunities
• Coordinate the handover of new contract start up between departments and phasing of relationship from sales to operations
• Support Sales Director with presentation and customer engagements communication at adjudication, evaluation process
• To ensure customer satisfaction through timely response to enquiries and fielding enquiries appropriately to enhance business growth opportunities
• To ensure all contract and SLA’s are followed for both internal and external customers and that deviation from these are corrected
• Analyse customer feedback to enhance quality and relevance of proposals
• Regularly analyse the competitive landscape to stay informed about industry trends, competitor activities and emerging opportunities
• Assess the level of collaboration and communication within cross-functional teams to ensure seamless pre-sales process
• Implement continuous improvement strategies to streamline bid writing efforts
• Track commercial performance of the pre-sales process by monitoring revenue generated from new contracts and the return on investment for business development activities
• Adhere to Safety, health, Environmental and Quality (SHEQ) management system policies and procedures as applicable to this position and solutions proposed
• Support on any reasonable actions as requested by Management 

Skills and Competencies    

• Relationship building 
• Excellent written communication 
• Managing conflict 
• Ability to manage mutliple projects, strong organisational skills 
• MS Office literate 
• Project Management 
• Report writing skills 
• Ability to work indepedently and teamwork
• Understanding of contract profitability/ driving heathy margin
• Understanding of contracts and service level agreements
• Understanding of costing of contracts 
• Security Industry background 

Qualifications    

• Minimum BCom degree 
• LLB degree would be an added benefit

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Duties & Responsibilities    

• Take full responsibility and management of the unit
• Need to be able to work in a demanding environment.
• Setting and management of service delivery standards
• Lead, motivate, train and develop a team of staff
• Implement and maintain operational controls in line within budgetary requirements
• Ensure quality of food preparation, presentation and service is up to Fedics standards by meeting all quality star grading standards in all areas of responsibility as per grading checklist
• Ensure all Fedics policies and procedures are complied with
• Daily HR and IR issues (including training, development & amp; performance management)
• Analyse and pre-empt client needs and possible complaints
• Take responsibility for all functions by organising, preparing & co-ordinating.
• Management of all administration, finances, debtors, budgets, etc.
• Process Fedics paperwork and compile & understand weekly & monthly P & L
• Relationship building with the client and customers on a daily basis (essential)
• Must be able to work long hours and over weekends should there be a need
• Stay abreast of latest food trends and best practices

Skills and Competencies    

• Strong judgement and problem solving skills
• Excellent people skills
• Strong interpersonal and communicative skills (verbal and written)
• Flexibility with regards to working hours
• Attention to detail
• Client service orientated
• Business management principles
• Fully computer literate
• Excellent food skills

Qualifications    

• Matric /Grade 12
• Relevant Degree/Diploma or Certificate
• Minimum of 3 years experience is advantageous

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Duties & Responsibilities    

• Develop and execute robust business development strategies
• Leverage industry expertise to articulate and present innovative solutions
• Lead the bid process to support comprehensive and competitive proposals
• Collaborate closely with cross-functional teams to ensure seamless service delivery
• Support the solutions design of innovative solutions with the Business Development Managers
• Define Serve specifications on client needs and develop SLAs with Operations
• Measure the success rate of proposals by tracking the number of contracts won against bids submitted
• Analyse client feedback to enhance quality and relevance of proposals
• Regularly analyse the competitive landscape to stay informed about industry trends, competitor activities and emerging opportunities
• Assess the level of collaboration and communication within cross-functional teams to ensure seamless pre-sales process
• Implement continuous improvement strategies to streamline bid writing efforts
• Track commercial performance of the pre-sales process by monitoring revenue generated from new contracts and the return on investment for business development activities
• Adhere to Safety, health, Environmental and Quality (SHEQ) management system policies and procedures as applicable to this position and solutions proposed
• Support on any reasonable actions as requested by management

Skills and Competencies    

• Computer Literate (MS Office - strong Excel & Word).
• Excellent communication skills
• English business writing skills
• Presentation skills
• Commercial and financial acumen.
• Negotiating skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Collaboration skills
• Knowledge of customer relationship management (CRM) practices
• Good knowledge of facilities management market, sales and marketing.
• Competency Profile
• Adapting and responding to Change
• Ability to Manage professionally
• Working with complexity
• Working with People
• Persuading and Influencing
• Learning and Researching
• Delivering Results and meeting customer expectations
• Coping with pressures and setbacks

Qualifications  

•  Relevant qualification in Sales and Business Development Management 
• Minimum 8-10 years sales/acquisition/business development experience 
• Proven history of  Sales target achievement 
• Strong understanding of business challenges and customer management with a track record of identifying and closing opportunities  
• B2B experience mainly within soft services in Contract Cleaning Management.  
• Experience in the service 
• Experience in completing the tender process 
• Experience in project managing large contracts / tenders.

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Duties & Responsibilities    

• Oversee the operation ensuring that the highest levels of customer service are adhered to and delivered by the Tsebo and its service providers.
• Investigate and resolve complaints raised with a sense of urgency, and report to the local TFS Senior Receptionist Supervisor or Workplace Coordinator and/or TFS Soft Services Manager 
• Strategizing and monitoring of the daily activities of the Clients facility
• Identify opportunities to update or improve customer service procedures and make recommendations to the TFS Senior 
• Produce, manage and operate the daily/weekly Cleaning schedule to ensure maximum availability of the facility. 
• Proactively manage Clients expectations with regards daily/weekly/Monthly events within the Facility
• Ensure all Access COVID Protocols are implemented and adhered to, ensuring Client and guest/visitor health and safety.
• Propose/motivate, manage, assess, optimise the strategic implementation of Workplace Receptionist practices, ensuringthe successful implementation of said initiatives and report accordingly. Document/evidence improvements instituted, either: efficiencies, Client/Visitor/Guest experienceimprovement, etc.
• Demonstrate a thorough understanding of the Client specific telecommunications/computerised systems utilised within the Clients Contract, ensuring that sufficient training is obtained from the Clients IT support team and formulate a relationship in times of technical support requirements.
• Ensure that the Telecommunications PABX/switchboard is strictly attended to during contractual hours
• Convene daily/weekly/monthly meetings with the TFS Senior Receptionist Supervisor or Workplace Coordinator and/or the Client to ensure compliance with the operational activities and specific requirements.
• Propose operational efficiencies on current operations, whilst identifying innovative and/or creative operational recommendations on improvement of Workplace experience, not limited to Concierge operations, but to overall TFS operations under the TFS/Clients contract
• Adopt the TFS HR culture and live and portray these values at all times. 
• Regularly regular self-assessment ensuring alignment to TFS work standards and ethics.
• Identify training requirements that will uplift work standard and ensure self-development within the Receptionists role. Utilise all identified TFS resources, albeit multimedia or other TFS Workplace site/s, that may augment current abilities to achieve Workplace experience.
• Develop and documented Workplace experience, with TFS’s future Workplace contracts in mind.
• Report directly to the TFS Senior Receptionist Supervisor or designated Workplace Coordinator within the current Huawei 
• Ensure daily Building Inspections are conducted in accordance with set QA standards defined by the TFS Senior Receptionist Supervisor or Workplace Coordinator/Soft Services Manager. 
• Ensure escalation procedures for remediation are strictly adhered to, based on severity/priority of: Fire, Life, Safety and visual impact.
• Conduct random QA checks on the facility ensuring the Cleaning/Hygiene/Indoor Plant service providers are complying with the standards set out by the TFS Senior Receptionist Supervisor or Workplace Coordinator and/or the Client. 
• Report any/all anomalies to set standards directly to the TFS Senior Receptionist Supervisor or Workplace Coordinator

Skills and Competencies    

• Above average verbal and written communication skills
• Interpersonal skills
• Computer literate (MS Office suite)
• Management/Supervisory skills
• Ability to quickly identify and remediate potential problems
• Organization skills must be of the highest order
• Experience in Front of House and/or customer relations
• Assertive whilst being respectful aligned to Clients culture
• Highly approachable and presentable at all times
• Energetic and enthusiastic
• Ability to work under pressure and multi-task
• Punctual and reliable at all times
• Lead by example, whilst being able to work independently 
• Portray and exude a, “ Can Do” attitude to subordinates and Client/Visitors alike. 
• Ability to deal with conflict situations effectively and efficiently

Qualifications    

• Grade 12 or Tertiary qualification within the Hospitality sector.  Concierge, Receptionist and/or related role
• 4 - 5 Years within a Hospitality Front of House Customer Services or similar role (referenced).
• Experience in managing front of House and soft services skills (Cleaning, Hygiene, Security, Indoor plants, etc)