Fresh Vacancies at Motus Holdings Limited

Specific Role Responsibilities

Job Outputs:

• Plan, organize, coordinate, and supervise all branch activities.
• Ensure that telephones are manned, answering calls, assisting with queries, and making reservations as required.
• Management of shift handover and daily reports.
• Cash management and banking.
• Supervising office and car park, manpower deployment within the branch, and support environments.
• Manage risk by ensuring that company assets and resources are always safeguarded.
• Ensure correct fleet mix based on customer demand.
• Oversee housekeeping and cleanliness of the branch and operating environment.
• Document management
• Supervision and development of staff including training, coaching, and counseling.
• Leading by example and motivating staff to deliver a world-class service to all customers, using every opportunity to sell to customers by turning inquiries into rentals.
• Authorize leave, overtime, walk-ups, and timekeeping of team members.
• Schedule and hold monthly team meetings and information sessions.
• General office, administration, and car park duties completed daily.
• Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously
• Health and safety experience - monthly reports to be done

Qualifications and Experience

Minimum Experience:

• 2 years of supervisory / team lead experience in a similar environment. Car rental experience is preferred and highly desired.

Minimum Qualification:

• Matric or equivalent NQF level 4 qualification.

Preferred Qualification:

• Business Management or other relevant tertiary qualification. Minimum Requirements:
• Valid unendorsed drivers’ license.
• Own, reliable transport – an advantage.
• Competent using MS Excel and MS Outlook.
• Working knowledge of Basic Conditions of Employment Act (RSA positions) or relevant basic conditions of employment legislation (Namibia, Botswana, Swaziland positions).

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Specific Role Responsibilities

Processes and governance

• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
• Process all leads of prospective customers and follow-up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance

• Execute work activities effectively and efficiently in order to prevent financial losses

Client/Customer

• Deliver work activities adequately to satisfy internal and external customers
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery

Qualifications and Experience

• Matric certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s licence

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Key Duties and Responsibilities:

• Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
• Developing the necessary sales organization to meet sales and profitability objectives.
• Ensuring optimum stock of vehicles on premises.
• Ensuring cost control to budget within the department.
• Ensure adequate product display material is available.
• Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
• Monitor financial performance of sales department weekly.
• Ensure that customer complaints are dealt with timeously and effectively.
• Ensure that vehicle is delivered according to OEM quality and safety standards.
• Ensure that departmental customer satisfaction/ expectation targets are met.
• Ensure direct and indirect costs remain within Company prescribed parameters.
• Ensure that Sales Executives receive new model launch training.
• Establish the staffing levels and the training required to achieve sales objectives.
• Ensure that all floorplan activities are monitored.
• Ensure stock level is kept within company policy requirements.
• Maximize sale of back-end products.

Experience and Knowledge Required:

• A minimum of 5 years vehicle sales experience within the motor vehicle industry. Relevant experience in used car sales is essential.
• Track record of accurate vehicle valuations, setting and adjusting pricing is essential.
• Prior experience in a sales management role; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective sales processes and systems, and to ensure achievement of business sales objectives is preferred.
• A previous successful track record in sales is required.
• Knowledge & understanding of OEM target management and variable margin programmes is an advantage.
• Prior experience in Renault sales or similar brand - highly desired.
• Sales compliance management experience is required.

Qualifications Required:

• Senior Certificate (Grade 12)
• A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification - an added advantage.

Other Requirements:

• Valid, unendorsed drivers license and the ability to competently and legitimately drive.
• Computer literate: MS Office and dealer lead management system.
• Knowledge of dealership policies and procedures.
• Knowledge of competitive motor industry.

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Specific Role Responsibilities

• Collect debt for the dealership.
• Ensure accurate data input on drive.
• Maintain constant contact with debtors and ensure collection of all outstanding
• Weekly meetings to be held with dealer to ensure high levels of
• Ensure team co-operation at all
• Percentage of outstanding debtors at month end collected within the next
• Reconciliation of supplier’s statements to payments and Supplier’s ledger.
• Full creditor’s
• Percentage debtors outstanding over 60
• Valid credit applications for all

Qualifications and Experience

• Grade 12
• Computer literacy – OEM Operating system Drive will be an advantage.
• Valid driver’s license. 
• 3 years’ experience in creditors. 
• Financial background. 

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Specific Role Responsibilities

• CBMT contract with merSETA and a learnership contract with Lindsay Saker Audi centre Sandton will apply with all terms and conditions.
• MIBCO minimum wages apply for CBMT Apprentice
• Training program
• Levels 1 - 4: 4 yr. contract
• 5 days in 5 weeks training at MTTA.
• Distance learning program -CDX (this enhances apprentice training by exposure of interactive demonstrations and tutorials with quizzes and practical exercises delivered via the web at their place of work and at home in their study time.
• Computer based testing and examination.
• Practical competency testing
• MIBCO
• Lindsay Saker Audi Centre Sandton Service department on the job experience aligned to the level of competence achieved through the CBMT programme. Gather evidence to complete your portfolio of evidence as required by ITTA. o Working alongside an assigned technician in order to learn how to perform quality service maintenance and repairs to the original manufacturers’ description. Complete portfolio of evidence, o Inspect, maintain and repair vehicles whilst training with a qualified technician.

Qualifications and Experience

The applicant must have achieved the following qualifications to be considered:

• Matric ( with Mathematics and Physical Science ) 
• (N2 with Mathematics, Engineering Science and English (50% are essential)
• Driver’s license
• Computer literacy
• The applicant will be required to take a mechanical insight test and pass sufficiently.
• The applicant will go through trough the standard background checks before being considered for the next step. The applicant will go through a medical assessment to establish fitness for work.
• Applicants that are successful will be placed through a Psychometric assessment and a face to face interview.

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Specific Role Responsibilities

Processes and governance

• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
• Process all leads of prospective customers and follow-up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance

• Execute work activities effectively and efficiently in order to prevent financial losses

Client/Customer

• Deliver work activities adequately to satisfy internal and external customers
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery

Qualifications and Experience

• Matric certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s licence

go to method of application »

Specific Role Responsibilities

• To sell the maximum number of units obtaining the best profit available within the company pricing policy. ( As per set target monthly).
• To make sure that the customer are aware of all our back-end products and to support your F&I.
• To ensure that the highest level of customer satisfaction is met in order to ensure future repeat business.
• To accurately and correctly prepare your deal file prior to delivery with the necessary documentation. Responsible to follow up on all the reconditioning to your car and see to it that the orders are done and invoices are in the file and closed before invoicing. It will also be expected form you to take your own delivery vehicle to put fuel in and check vehicle readiness.
• All clients are to be introduced timeously to the business manager to apply for finance or site for cash deals.
• Your settlements will be handed in immediately after delivery, your registration documents will also be handed in immediately after delivery and you will contact your client the following day to ensure that he/she is satisfied.
• Assist with cleaning and Maintaining a clean Dealership.
• Complete all required Training and attend all training required.
• Adhere to all policies and procedures strictly regarding movement of vehicles.
• Adhere to all Company Security protocol’s to minimize risk to the Dealership.
• All clients received daily must be properly qualified.
• All leads received is to be recorded and the source thereof determined daily and reported to the Used Car Manager.
• All scheduled meetings must be attended on time.
• All Trade In’s have to be declared and may not be passed on anyone but your Sales Manager.
• Identify and apply known solutions to operational problems and escalate unresolved issues.
• Deliver on agreed performance targets according to set procedures and service level agreement.
• Report on transactional activities to provide timely information for decision making in area of accountability.
• Execute work in line with governance and compliance processes.
• Provide advice and support to customer and their requirements in order to achieve and maintain set customer service excellence standards.
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales.
• Negotiate price, finalize sales and follow-up with customers to ensure exceptional customer service.
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act.
• Process all leads of prospective customers and follow-up on possible sales.
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets.
• Manage the effective resolution of customer complaints; ensuring problems are addressed in a timely and accurate manner.
• Execute work activities effectively and efficiently in order to prevent financial losses

Qualifications and Experience

• Matric Certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s licence

go to method of application »

Key Tasks:

• Customer and sales management.
• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow existing customer base.
• Prospect for new customers and maintain existing customer relationships.
• Sell vehicle features and benefits.
• Handle customer questions and overcome objections.
• Professionally handle the vehicle handover to the customer.
• Manage customer expectations to ensure effective delivery of service.
• Marketing via social media and accepted digital platforms, and promotions.
• Attend regular sales meetings.
• Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.

Experience Required:

• A minimum of 3 years of retail sales experience in the motor dealership industry is preferred.
• Solid PRE-OWNED vehicle sales background would be of advantage.
• A proven track record of meeting monthly targets and experience in cold calling to develop a client base.

Qualifications Required:

• Senior Certificate (Grade 12)

Other Requirements:

• Valid, unendorsed drivers license
• Computer literate
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of dealership policies and procedures.
• Knowledge of competitive motor industry.

go to method of application »

Specific Role Responsibilities

Processes and governance

• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
• Process all leads of prospective customers and follow-up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance

• Execute work activities effectively and efficiently in order to prevent financial losses

Client/Customer

• Deliver work activities adequately to satisfy internal and external customers
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery

Qualifications and Experience

• Matric certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s licence

go to method of application »

Specific Role Responsibilities

• To deal with all customers and coordinate service work and time.
• To act as liaison between service customers and dealership.
• To promote the sales of labor and parts.
• Maintain a service appointment list.
• Obtain the customer’s approval and signature after first making sure the customer understands the dealership payment policy.
• Contact the customer for authorisation whenever the repair order needs to be extended beyond the agreed estimate and give him the new total cost estimate and new delivery time.
• Record the results of the contact on the repair order and any additional instructions authorised by the customer (or the customer’s refusal to authorise additional safety- related repairs).
• Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions.
• Maintain customer file (follow-up system), telephoning customers who have not responded to a mailing; ensure customer satisfaction by calling customers who have had major repairs.
• Settle customer complaints promptly.
• Explain to the customer work performed and parts replaced when presenting the invoice.
• Inform the Service Manager about trends in customer attitude, customer appointments, and shop performance.
• Inform the Sales Department of the customer‘s intention or possible intention to trade or sell.
• Perform test drive after completion of repairs if necessary.
• Attend training that the distributor provides for Service Advisor.
• Maintain neat and tidy appearance for greeting customer.
• Develop communication skills to reinforce customer relationship.
• Conform to warranty policies.
• Keep on top of Work In Progress
• Cash Outstanding.

Qualifications and Experience

• Min Matric
• 3-5 years work experience within the motor industry in a service advisor capacity with technical knowledge.
• Kia brand background would be an added advantage.