Fresh Vacancies at Sun International

Job Purpose

• Responsible to investigate and conduct gaming and non-gaming audits to evaluate and identify risks and ensure compliance with ICS and legislative requirements, in accordance with company standards and gaming regulations.

Key Performance Areas

Surveillance Audits

• Conduct audits on gaming footage.
• Completed relevant documentation and compiles details on results of analyses.
• Communicates results with relevant management.
• Follows up to ensure action taken on audits by stakeholders.
• Reports the business exposure to risk.

Audit Investigations

• Conducts investigations into identified anomalies and discrepancies identified during monitoring of video footage.
• Liaising with gaming operations regarding investigative requirements.
• Online submission and reporting of STRs to FICA
• Liaise with police and prosecuting authorities.
• Maintain, update and evaluate the intelligence data base.
• Maintain and update banned / excluded persons data base.
• Provide input and assist with special investigations as requested by regulatory bodies, police, etc.

Reporting & Administration

• Report all incidents and significant events to the relevant Stakeholders.
• Prioritize reports according to the severity of the incident.
• Capture relevant data on the EOB.
• Compiles comprehensive reports where required.
• Record and retain evidence.

Stakeholders Engagement

• Liaise and supports HR / ER with preparing the charges and documentation for cases for criminal and dishonesty/ misconduct cases as required.
• Advises and assists management and HR on cases.
• Interact and provide relevant support to external stakeholders such as regulatory bodies, police, etc. as required.

Work Conditions and Special Requirements:

• Ability to work shifts that meet operational requirements.
• Full visual acuity (including ability to discern colors).
• No criminal record

Job Requirements

Education

• Grade 12 or equivalent national qualification in gaming operations
• PSIRA C grade accreditation

Experience

• At least 1-year experience as a monitoring officer in surveillance preferably obtained in a gaming industry.
• Previous Auditing experience within the gaming industry will be advantageous.

Skills and Knowledge

Problem Solving

• Collecting Information (listening; asking questions)
• Analytical skills
• Handling conflict
• Checking
• Attention to detail
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• English verbal communication skills
• Investigations
• Surveillance auditing methodologies and reporting
• Use surveillance equipment
• Compliance procedures and regulations
• Basic responsible gambling principles
• Basic computer skills
• Ability to concentrate for prolonged periods of time

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Main Purpose of the Job 

• The Casino Administration Clerk will be responsible to compile, capture, audit, reconcile and distribute gaming related documents from the gaming operations, count and cash desk functions on a daily basis for analysis and verification purposes, in line with legislation and regulations.

Key Responsibilities

• Check that counted casino revenue has been correctly captured into Gaming system (EGS) and balances in the system.
• Identify, investigate, and resolve any discrepancies.
• Balance General Ledger to Gaming system / Recons / Statements / Source documents
• Allocate statutory requirements to relevant accounts (e.g., vat, gaming board levies)
• Conduct quality assurance on the back-up documentation.
• Escalate any variances and errors identified.
• Report daily on the count and any variances identified.
• Conduct online adjustments.
• Investigate all manual adjustments.
• Respond to queries from Shared Services Centre related to gaming accounting.
• Record paperwork and back-up documentation.
• Update internal audit documents / templates for count and cash desk functions for auditing purposes.
• Communicate templates to relevant departments.
• Schedule regular internal audits on data and system
• Conduct audits on both count and cash desk processes and data on a regular basis.
• Conduct Slots audits - soft count, meters, jackpots.
• Conduct tables audit - fills, credits, coupons, tips, chips.
• Complete monthly count of cards, playing cards, layouts etc. for OE usage calculations.
• Conduct numbered stationery audit monthly.
• Conduct MVG merchandise audits.
• Conduct online investigations, identifying and escalating any suspicious transactions as per legislated requirements.
• Conduct ACM (CAIONS) Audit - reconcile between ART client and SDS, removals and loadings.
• Conduct Cage Audit - reconcile the Cage recon to paperwork.
• Make recommendations to address problem areas and put in place measures to avoid, loss of company revenue

Job Requirements

Education, Experience and Competencies Required:

• Grade 12 with math’s numeracy
• Basic bookkeeping certificate
• Advanced Diploma/Degree in Auditing/Accounting
• Minimum of 1 year experience in gaming administration and / or auditing,
• Experience working with casino management systems.
• Experience working with Excel

Work conditions and special requirements.

• Works shifts in line with operational requirements.
• Deals with cash
• Analytical skills
• Attention to detail.
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills
• Problem Solving

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Job Purpose

• Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.

Key Performance Areas

Surveillance Monitoring

• Monitor all Gaming procedures on the gaming floor against the relevant functions.
• Complete target reports / punter scans on all gaming areas as per unit specific schedule
• Conduct system checks, alarm conditions and interfaces
• Record and report on faulty equipment
• Issue and check playing cards, where required and other gaming related equipment as per SOP
• Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.
• Monitors all non-gaming procedures against the relevant function
• Proactively monitor high risk areas and emergency response as per set out procedures
• Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
• Investigates all variances reported to the Surveillance Department

Reporting & Administration

• Reports or escalates findings of the review and investigations
• Record and retain evidence to be used for further processes according to standards
• Reporting all incidents and significant events to the relevant Stakeholders.
• Prioritises reports according to the severity of the incident.
• Captures relevant data on the EOB
• Compiles comprehensive reports where required 

Job Requirements

Education

• Grade 12 or equivalent national qualification in gaming operations 

Skills and Knowledge

• Problem Solving
• Collecting Information (listening; asking questions)
• Analytical skills
• Handling conflict
• Checking
• Attention to detail
• Following Instructions
• Emotional resilience
• Honesty & Integrity
• Ability to deal with highly confidential information 

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• We are looking for a passionate Butler to join the InterContinental Table Bay Cape Town team, delivering personalized, intuitive and memorable True Hospitality experiences to our guests. This is an opportunity for someone who takes pride in luxury service, anticipates guest needs and wants to grow their career within one of Cape Town’s iconic luxury hotels.

Job Description

Job Purpose

• The Butler will be responsible for greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms and suites up to the hotel and guest standards.

Key Performance Areas

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Educate customers on business unit facilities, products, reward programme and current promotions
• Recommend, upsell and arrange for amenities and activities for guests
• Serve meals and pour drinks for guests
• Keep up to date on all hotel policies on safety and hygiene
• Display a thorough understanding of the inventory, consumables on offer, menus and food outlets
• Communicate with the kitchen regarding menu questions and product availability
• Keep relevant departments informed about guest allergies and food preferences.
• Fulfil guest's requests and liaise with respective departments: laundry, wake-up-call, spa bookings, errands, concierge, transport and any special requests etc.
• Record transactions and order items on relevant system
• Updates guest feedback and comments on to relevant system
• Checks in with guests to ensure satisfaction with each food course and/or beverages.
• Inform housekeeping department the time desired for the daily cleaning and turn-down service
• Possess knowledge on accommodation features: lay-out, room type, location, decor, in room facilities and equipment
• Monitor stocks of items, and re-stock where applicable
• Anticipate guests' needs and provide a seamless service to them to acquire any items they need and provide them with fast, timely service for all of their needs.
• Provide billing to guests where relevant
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Education

• Grade 12 

Experience

• 2 years’ experience as a butler/within a customer service industry providing personalised guest experiences

Skills and Knowledge

• Food & Beverage Product Knowledge
• Food Service
• Hotel & resort knowledge
• Operating equipment use & care
• Beverage service
• Communications skill (verbal & written)
• Upselling skills
• Basic Computer Literacy
• Cashiering Services

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Job Purpose

• The Guest Relations Officer is responsible for being the point of contact for all guest queries, co-ordinating guest activity requests and providing exceptional, personalised customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is worth remembering.

Key Performance Areas

Prepared Work Station

• Identify issues with regards the floor appearance/ functioning of equipment and systems
• Check overall cleanliness of the front of house areas
• Check and restock information brochures
• Review the arrival and VIP lists daily and understands special requirements
• Assist in preparing and distributing welcome / VIP amenities.

Co-ordinated Guest Activities

• Identify issues with regards the floor appearance/ functioning of equipment and systems
• Check overall cleanliness of the front of house areas
• Check and restock information brochures
• Review the arrival and VIP lists daily and understands special requirements
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel facilities, promotions and activities

Delivered Reception Services

• Acknowledge and greet all guests with a friendly smile and  treat guests with respect at all times
• Interact with guests and complete procedures on guest’s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc.
• Take and pass on messages to guests
• Deal with special requests from guests
• Inform guests of the services and accommodation rates in the hotel
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.
• Administer own float and conduct cash-ups at the end of the shift.
• Be present at the reception desk and maintain proper decorum at all times.
• Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions. 

Stakeholder Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies guests and understand their preferences
• Educate guests on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Communicate and update the business unit and relevant departments, as well as external suppliers with regards special requests.
• Build effective internal and external relationships to ensure synergy of guest experience
• Follow up with internal departments to ensure that guest requests are met on time

Job Requirements

Education

• Grade 12

Experience

• Front desk experience is essential 
• 2 years’ experience in a customer service environment 

Work Conditions and special requirements:

• Ability to work shifts that meet operational requirements
• Physically able to move around, and stand for extended periods of time
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements

Skills and Knowledge

• Dealing with Customers (including managing conflict)
• Problem solving
• Developing relationships
• Checking
• Collecting information
• Verbally informing
• Team Player
• Presentable, courteous individual