Jobs at Accor Hotel

Job Description

Position Overview

• Reporting to the Senior Front Office Manager, the successful candidate will be responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office departments. The Front Office Manager will be responsible to guide the department in achieving our strategic directions through continual focus and reference to these strategies and our vision.
• The Front Office Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.
• The Front Office Manager will be responsible to maximize revenue opportunities throughout the department while managing cost across the board.
• The Front Office Manager will also lead and drive forward a motivated team of managers within the department and continuously look for ways to enhance growth and development for future leaders.
• He/She will also support the Guest Experience Manager for the maintaining and continuous improvement of the overall guest experience.

Key Responsibilities and Duties

• Ensuring department procedures and systems are maintained and effectively operated.
• Continuously evaluates department Standard Operating Procedures.
• Audit and development of guest information data on Opera.
• Drive Leading Hotels of the World and ALL Loyalty standards.
• Creating an environment that supports innovation and look for opportunities to improve operations.
• Pro-actively try out new ideas and technologies that would streamline productivity and enhance overall guest experience in line with the budget and capex submission.
• Ensure productive and efficient communication between departments.
• To ensure effective running of PMS and all related interfaces
• Building and improving on relationships with agents.
• Models the Organizational Values and Grace Memorandum.
• Reduction of departmental glitches to an acceptable weekly standard by minimizing revenue loss
• Encouraging the use of the “Generosity Pot” across departments
• Has operational managerial responsibility over all departments in the absence of the Exec and Department Head.
• Has responsibility for ad hoc project teams.
• Participates in ad hoc On Job Training and coaching in departments to ensure effective service and operations.
• Has a thorough knowledge of the hotel and all services provided to the guest.
• Maintains the high standard of service, appearance and social skills set according to the company policy.
• Works in harmony with all departments and employees, is willing to assist others if and when required.
• Attends all training workshops as and when required and deemed Mandatory by the Director of Rooms Division.
• Is familiar with all policies and procedures, house rules, LHW standards, All Loyalty Program, fire, security, and emergency procedures as well as all checklists pertaining to the position.
• Performs any reasonable duty as instructed by the Director of Rooms Division

Qualifications

Job Requirements and Qualifications:

• Matric/Grade 12 or equivalent is a prerequisite.
• A hospitality; management and/or similar qualification will be highly advantageous
• At least 3 years Management experience; preferably gained in a 5 star environment
• Computer literate on the MS Office Suite (Word, Excel and PowerPoint) as well as Opera Cloud
• Fluent in English (written and spoken). A foreign language is advantageous.

Proven abilities in:

• Guest relations
• Sales – Ability to Upsell the hotel facilities and outlets.
• Time and workflow management
• Highly experienced in employee management
• Effective decision-making and judgement
• Conflict resolution
• Interpersonal communication skills
• Delivery to required standards in a fast-paced and dynamic environment.

go to method of application »

Job Description

Scope of Position:

• We are looking for a talented Social Media Executive to oversee social media initiatives for our properties in South Africa and Namibia (but not limited to). Based in Cape Town, the ideal candidate will have a deep understanding of both regional and global social media strategies, as well as experience in the hospitality industry.

Specific duties, responsibilities & Key performance areas:

Strategic Planning & Execution:

• Ensure consistent brand voice and visual identity across social media platforms for multiple hotel brands.
• Develop and implement social media strategies aligned with global marketing objectives while considering local market trends, seasonal events, and cultural nuances.
• Collaborate with hotel teams, as well as PR agencies, digital marketing, and partners, to integrate social media strategies with broader brand campaigns.
• Stay informed on platform updates, social media trends, and algorithm changes relevant to the hospitality and travel sectors.

Content Creation & community management:

• Coordinate content creation efforts, including photoshoots and video production, ensuring brand alignment and creative excellence for properties in these regions.
• Collaborate with influencers and content creators, managing campaigns that maximise ROI while maintaining consistency across properties.
• Utilise image library to develop and manage regional content calendars, scheduling timely posts aligned with local and global brand campaigns and seasonal events.
• Craft engaging social media copy to increase visibility and engagement.
• Act as the primary social media contact for hotel teams in the region, coordinating updates and ensuring clear communication between internal departments and external agencies.

Analytics & Reporting:

• Utilise social media management tools to track, analyse, and report on performance.
• Prepare monthly reports that assess organic social media performance, offering recommendations to improve engagement and reach across platforms.

Qualifications

• Bachelor’s degree in Media, Marketing, Communications, or a related field.
• 3-5 years of experience managing social media for multiple brands, ideally within the hospitality industry or for an agency.
• Proficiency in major social media platforms (Instagram, Facebook, LinkedIn) and social media management tools (Sprout Social, Hootsuite, etc.).
• Solid understanding of analytics tools and reporting dashboards (GA4, Looker Studio).
• Excellent written and verbal communication skills, with full fluency in English.
• Ability to manage multiple projects across different regions, with exceptional organisational skills.