Hot Jobs at Accor Hotel

Job Description

• Create a fun and relaxed atmosphere where our Guests come to wind down and enjoy themselves.
• Make whatever the mood calls for, from soft drinks to masterful cocktails that change with the seasons.
• Know your product & systems inside out.
• Work with the rest of team in keeping things running smoothly and tidily, for both table and bar service. 

Qualifications

• Previous bar tending and particularly cocktail making experience.
• A natural people person – you’re confident behind the bar and brilliant with guests.
• You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
• Constant HACCP compliance
• You’re not precious. We leave our egos at the door.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.

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Job Description

Reception Agent

• First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• In 3-4 bullet points, showcase the benefits and perks of working at the property
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

Your experience and skills include:

• Service focused personality is essential

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Job Description

• Answer all calls promptly within 3 rings using the specified greeting for the hotel
• Ensure correct documentation is received for all payment details
• Process and input reservations following hotel reservations policy
• Liaise with conference and events to accept/decline group room requests
• Enter and track group and conference blocks
• Liaise with conference organizers to endure rooming lists and confirmation are received on time
• Manage cancellations, pick up and release dates
• Ensure the charges for the released rooms are communicated to the client and processed
• Prepare Group and Conference folders and brief departments as required for large events
• As required meet & greet conference organizers
• Manage all group billing issues and resolve and account disputes, and liaise with Assistant Managers on account enquiries and disputes.
• Adhere to all Reservations standards as outlined in respective manuals
• Assist Rooms Division Manager in achieving benchmark Data Quality scores, and maintaining a culture of collecting accurate data.
• Take personal responsibility to ensure that all enquiries are addressed
• Monitor forward reservations on a daily basis.
• Ensure stop sells on room types, market segments and / or rate levels are enforced when appropriate.
• Maintain an open line of communication with the Rooms Division Manager and Revenue Manager.
• Actively promote upselling within the reservations team.
• Co-ordinate group reservations ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.
• Maintain a positive selling approach to maximize yield in both occupancy and rates
• Assist the Rooms Division Manager with any tasks or spreadsheets as required
• Attend RevMax meetings on a weekly basis to discuss short term availability and groups.
• Ensure arrivals list is checked on a daily basis displaying correct rate and market codes.
• Ensure the Hotel Guarantee Policy is promoted and adhered to.
• Consistently deliver a product and service to meet the quality, standards and expectation of customers.
• Management of VIP bookings.
• Processing of no show bookings in accordance with hotel cancellation policy.
• Active management of group blocks and wash. Ensuring this is managed effectively and communicated to other departments.
• Management and end of month balancing of complimentary rooms.
• Any other duties assigned from time to time by the Department Manager/Supervisor

Qualifications

• Previous minimum of 2 years’ experience in similar role in a 200+ room Hotel with a background in Front Office or Reservations in a dynamic hotel environment.
• Demonstrated ability to lead, coach and develop the team.
• A willingness to be hands on within the operation and drive a culture of guest obsession and loyalty with the team.
• The ability to create meaningful connections, creating a high level of trust with the team.  
• Excellent time management and organisational skills giving you the ability to handle tight deadlines
• You’ll be able to work independently and have the ability to run a busy reservations system
• Have a passion to sell every last room in a competitive market
• Previous experience with the following programs highly desirable though not essential: OPERA Cloud.
• You’ll be confident, solution focused, team player
• The flexibility to work a variety shifts including public holidays as required.
• Self-motivated and target driven
• You are flexible and have a desire to work in a dynamic, fast-paced team.
• Experience in the hospitality industry and ACCOR is advantageous

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Job Description

Reservations Agent

• You are the beginning of an exceptional guest experience.
• As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

• In 3-4 bullet points, showcase the benefits and perks of working at the property
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications
Your experience and skills include:

• Guest focused personality is essential

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Job Description

General Responsibilities

• Ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced/refurbished as required
• Perform preventative maintenance, installations, repairs and troubleshooting on refrigeration and electrical systems and general facilities
• Perform rotation cleaning duties as required
• Report any accident, or damage to equipment immediately
• Ensure that the facilities and equipment are continuously in good repair and safe for human use
• Responding to breakdowns timeously

Customer Specific Responsibilities

• Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently
• Ensure that all logistics duties are performed and completed with minimal interruption and inconvenience to guests, and the service operation
• If spoken to acknowledge guests using the appropriate levels of discretion and the correct forms of address
• Report or hand in any property belonging to the guest left lying open in the room
• Ensures that areas where jobs are undertaken are left properly clean and ready for use
• Always display a polite and gracious manner.

Quality Specific Responsibilities

• Comply with and apply all relevant quality standards, policies, processes, rules and procedures
• Follow the established sequences of logistics service, adjusting for the needs of operations
• Complete any paperwork required as part of the job
• Notice and communicate to management opportunities to further improve quality standards
• Contribute to the implementation of on-going and continuous improvements

Facilities

• Maintain any storage facilities to ensure they are clean and tidy
• Be aware and familiar with operating procedures for all departmental machines, equipment and tools

Qualifications

Knowledge and Experience

• Qualified Electrical / Mechanic or Plumber with recognised Trade Test
• Experienced in advanced facilities and equipment maintenance practices
• Ability to effectively communicate with others in English
• Intermediate level equipment and facilities maintenance knowledge and application thereof through duties
• Displays a sense of urgency and dedication to meeting the needs and wishes of others
• Dedicated to achieving high standards by working with others in a friendly and professional manner
• Ability to work effectively and safely when under pressure and when placed with demands