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  • Posted: May 19, 2022
    Deadline: Not specified
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  • Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


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    Portuguese Speaking Customer Service Associate

    DESCRIPTION

    • Moderate all customer reviews and respond to email queries
    • Meets or exceeds quality and productivity goals assigned by management
    • Demonstrates clear and polite written and oral communication
    • Maintains a positive and professional demeanor and portrays the company in a positive light
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
    • Follows company policies and processes in order to process customer requests appropriately
    • Demonstrates knowledge and use of departmental resources, policies and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
    • Proactively communicates system and process issues, and customer feedback trends to management
    • Exceeds customer expectations by going above and beyond all other duties as assigned.

    BASIC QUALIFICATIONS

    • Must be fluent in Portugeus and English (Speak, Read and Write)
    • Completed NQF Level 4
    • 1+ year of relevant customer service experience
    • Internet navigation and troubleshooting Skills
    • Proficiency in Microsoft Outlook and MS Office applications
    • Excellent communication skills (spoken and written)
    • Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)
    • South African Citizen / Permanent Resident / Holder of legal right to work in South Africa

    Preferred Qualifications:

    • Some college degree preferred
    • 1+ year of relevant phone or email customer service experience
    • Ability to multi-task with phone and computer skills
    • Experience working in a customer service or call center preferred
    • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
    • Demonstrated ability to work as an effective team member

    go to method of application »

    Spanish Speaking Customer Service Associate

    DESCRIPTION

    • Moderate all customer reviews and respond to email queries
    • Meets or exceeds quality and productivity goals assigned by management
    • Demonstrates clear and polite written and oral communication
    • Maintains a positive and professional demeanor and portrays the company in a positive light
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
    • Follows company policies and processes in order to process customer requests appropriately
    • Demonstrates knowledge and use of departmental resources, policies and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
    • Proactively communicates system and process issues, and customer feedback trends to management
    • Exceeds customer expectations by going above and beyond all other duties as assigned
    • Moderate all customer reviews and respond to email queries in Spanish and English
    • Meets or exceeds quality and productivity goals assigned by management
    • Demonstrates clear and polite written and oral communication
    • Maintains a positive and professional demeanor and portrays the company in a positive light
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
    • Follows company policies and processes in order to process customer requests appropriately
    • Demonstrates knowledge and use of departmental resources, policies and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
    • Proactively communicates system and process issues, and customer feedback trends to management
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    BASIC QUALIFICATIONS

    • Must be fluent in Spanish (Speak, Read and write). A basic understanding of English will be required.
    • Matric or equivalent
    • 1+ year of relevant customer service experience
    • Internet navigation and troubleshooting Skills
    • Proficiency in Microsoft Outlook and MS Office applications
    • Excellent communication skills (spoken and written)
    • Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)
    • South African Citizen / Permanent Resident / Holder of legal right to work in South Africa

    Preferred Qualifications:

    • Some college degree preferred
    • 1+ year of relevant phone or email customer service experience
    • Ability to multi-task with phone and computer skills
    • Experience working in a customer service or call center preferred
    • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
    • Demonstrated ability to work as an effective team member

    go to method of application »

    Italian Speaking Customer Service Assosicate

    DESCRIPTION

    • Moderate all customer reviews and respond to email queries
    • Meets or exceeds quality and productivity goals assigned by management
    • Demonstrates clear and polite written and oral communication
    • Maintains a positive and professional demeanor and portrays the company in a positive light
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
    • Follows company policies and processes in order to process customer requests appropriately
    • Demonstrates knowledge and use of departmental resources, policies and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
    • Proactively communicates system and process issues, and customer feedback trends to management
    • Exceeds customer expectations by going above and beyond all other duties as assigned.

    Basic Qualifications

    • Must be fluent in English and Italian(Speak, Read and Write)
    • Must have passed probation
    • Completed NQF Level 4
    • 1+ year of relevant customer service experience
    • Internet navigation and troubleshooting Skills
    • Proficiency in Microsoft Outlook and MS Office applications
    • Excellent communication skills (spoken and written)
    • Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)

    Preferred Qualifications

    • Some college degree preferred
    • 1+ year of relevant phone or email customer service experience
    • Ability to multi-task with phone and computer skills
    • Experience working in a customer service or call center preferred
    • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
    • Demonstrated ability to work as an effective team member

    go to method of application »

    German Speaking Customer Service Assosicate

    Job description

    • Moderate all customer reviews and respond to email queries.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanor and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond all other duties as assigned.

    Basic qualifications

    • German (A2 or higher) & English communication skills
    • Completed NQF Level 4 or a Matric qualification or higher
    • Minimum 12-month service industry experience
    • Computer knowledge (speed, accuracy and navigation)
    • Proficiency in Microsoft Outlook and MS Office applications
    • Flexibility in work schedule - (Shifts will possibly start and end outside of normal business hours)
    • South African Citizen/Permanent Resident

    Preferred qualifications

    • Some college degree preferred
    • 1+ year of relevant phone or email customer service experience
    • Ability to multi-task with phone and computer skills
    • Experience working in a customer service or call center preferred
    • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
    • Demonstrated ability to work as an effective team member

    go to method of application »

    Partner Trainer, Partner Training

    In this role, you will deliver training content to AWS partner organizations to help drive adoption and usage of AWS services. You’ll have an opportunity to combine a passion for teaching and enthusiasm to drive learning and establish positive customer relationships. You will have excellent communication skills as well as proven technology and/or commercial training experience.

    Responsibilities

    • Deliver training courses which incorporate AWS’s vision, mission and technology with AWS business development methodologies to partners
    • Deliver instructor-led classroom training to end-user customers and partners on a regular schedule.
    • Conduct partner training using a variety of instructional techniques and delivery methods, including classroom-based learning and virtual learning
    • Create an engaging learner experience in each training class with various training strategies
    • Work with key vendors and internal stakeholders to ensure accurate, effective training content.
    • Mentor and train internal and external authorized trainers as part of a train the trainer program
    • Provide content and class feedback to course developers to raise bar on curriculum quality

    Key job responsibilities

    • Delivery of training both in virtual or physical delivery including partner offices.
    • Feedback and assistance during the content creation lifecycle

    BASIC QUALIFICATIONS

    • Understanding of Cloud and Distributed computing concepts. Ability to translate this knowledge to AWS Services & Solutions
    • Experience conducting classroom training for related cloud solutions & services or a strong interest to do so
    • Excellent English oral presentation skills, interpersonal communication, and writing skills.
    • Ability to engage with and manage adult learners with varying partner roles within their organisations

    PREFERRED QUALIFICATIONS

    • Broader business experience managing a profit and loss (P&L) business unit
    • Knowledge and/or hands-on experience with AWS infrastructure services highly desired
    • Experience designing and developing instructor-led content with commercial or technical subject matter content
    • Experience with learning management systems and e-learning development tools
    • Excellent organizational and project management skills

    go to method of application »

    Technical Recruiter

    Job summary
    We are seeking an experienced recruiter to join our dynamic recruiting team supporting hiring. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted platform, offering over 200 fully-featured services from data centers globally.

    The successful candidate will focus in the areas of candidate talent search and engagement. You will play a critical role in providing full resourcing services and ensure that we meet a rapidly growing business's ongoing needs. Responsibilities include building an attraction strategy, interview process and offer .

    You will foster a collaborative team environment and a strongly service-oriented culture, ensuring delivery of an efficient, effective, quality-driven service to internal customers to meet customer service level agreements.

    You must be able to successfully manage talent searches and have experience setting benchmarks and metrics and understanding how to prioritize in a fast-paced environment, with tight deadlines. The successful individual thrives in an innovative, fast-paced environment, and he/she can effectively engage and partner with peers.

    You will draw on extensive knowledge of talent acquisition and forge dynamic relationships with hiring managers and other recruiters. It would help if you had strong skills and technique on candidate generation, negotiation, organization, verbal, and written communication skills. The successful candidate will also have an ability to prioritize their time, demonstrate push-back and a sense of urgency, and understand the value of providing high-quality customer service.

    This is an excellent opportunity for someone looking to broaden their recruiting experience in a large-scale and high-performance recruiting organization that aligns to high technical roles. Our team culture is goal-oriented, fast-paced, and fun! We are motivated by the challenge (and success) of hiring top talent for the ever-expanding business.

    BASIC QUALIFICATIONS

    • 6+ years of corporate and/or agency technical recruiting experience including sourcing and full life cycle recruiting.
    • Experience in recruiting technical talent.
    • Experiencing managing and prioritizing multiple searches, projects and client relationships.
    • Expertise in building and executing a recruiting strategy, including candidate , diversity sourcing, and interview process .
    • Experience working with recruiting and people-related tools and , including applicant tracking , resume databases, internet sourcing tools and complex spreadsheets.
    • Comfortable on writing documents and utilizing data.

    PREFERRED QUALIFICATIONS

    • Bachelor’s Degree.
    • Client-focused and committed to continuous improvement;
    • Able to proactively network and establish effective working relationships.
    • Demonstrated ability to work in a team environment, as a team member.
    • Passionate and interested in seeking new sourcing options and develop creative approaches to delivering candidates to the customer.
    • Strong communication, organizational and negotiation skills, with a keen focus on delivering business results.
    • Self-sufficient and able to work with little direct supervision

    go to method of application »

    Principal - Customer Solutions Manager

    Key job responsibilities
    You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.

    You will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). The Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units.

    With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.

    In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solutions Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued.

    Successful candidates will have a technical program management background, be detail driven, and have experience in managing virtual teams to deliver complex programs. You will be a passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head, that can deal with ambiguity and work autonomously to drive the deliver results for your customer.

    BASIC QUALIFICATIONS

    • 10+ years leading complex, large scale, IT/technical/engineering programs
    • 7+ years in a senior customer facing role
    • Bachelor's degree in science, technology, engineering, math or equivalent experience
    • Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information at the C-suite/VP level
    • Experience working with current technologies (especially cloud)

    PREFERRED QUALIFICATIONS

    • Self-motivated problem solver who thrives in a dynamic and customer-focused environment
    • Strong organizational and troubleshooting skills with attention to detail
    • Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
    • Highly analytical, technically proficient, and able to learn new tools and software quickly
    • Demonstrated leadership through influence
    • Business English language skills

    go to method of application »

    Head of Scripted Series and Movies, South Africa, Amazon Studios Local Originals

    We are currently seeking an experienced senior creative development executive to work with the South Africa Originals team. In this Cape Town-based position, you will look after the creative, talent-related, and strategic aspects of Amazon Prime Video’s slate of local original scripted series and movies from South Africa. You will leverage your hands-on development/production experience, high judgment, collaborative spirit, and deep industry knowledge to bring a slate of projects to life to delight Prime Video customers everywhere.

    • You will work to create a welcoming “Home for Talent” to include creators and artists who represent the best of South Africa from all walks of life.
    • You will cultivate talent of all levels and backgrounds and elevate South African voices and stories for the enjoyment of audiences in South Africa, Africa, and the world. You will ensure that Originals, and the teams working on them, include and reflect South Africa’s diversity across gender, age, spoken language, ethnicity/tribal affiliation, class, and more.
    • You will be joining a dynamic, hands-on, and growing Amazon Studios team, bringing an in-depth knowledge of the South African entertainment landscape.
    • You will work alongside other creative executives based around the world to help identify material, attract the best talent, and give creative guidance and feedback to writers on outlines, scripts and cuts, ensuring that we are always raising the bar on storytelling.
    • You will be working in a self-motivated, entrepreneurial, passionate and deeply collaborative environment.

    Key job responsibilities

    • Oversee Prime Video’s slate of commissioned South African originals across Scripted series and Movies
    • Act as a key interface for the South African creative community with Amazon in all aspects, including sourcing potential new projects and assisting with talent relations
    • Ensure originals meet the Studio’s global bar for excellence in originality and quality
    • Provide visibility and feedback to senior leaders contributing to and executing Amazon Prime Video’s overall content strategy for South Africa and Africa
    • Assess proposals/pitches in line with the Studio leadership's strategy for South Africa; provide bar-raising creative feedback to writers/producers on treatments, outlines, scripts, and cuts to develop stories
    • Serve as a central point of contact for all Studios stakeholders supporting South African originals and content (Content Licensing, Marketing, PR, Business Affairs, Production Legal, Physical Production, Post Production, Finance, Customer Insights)

    BASIC QUALIFICATIONS

    • Experience overseeing all creative aspects of development, production, and post production of Scripted TV and/or Movies at a senior level (e.g. Series or Film Producer, Executive Producer, Head of Scripted or Film, Senior Commissioning Editor or above, or equivalent)
    • Track record of developing, producing/executive producing, or creatively overseeing series
    • Ability to interface directly with producers/filmmakers, represent the studio on individual projects with significant day to day autonomy
    • Excellent story skills
    • Fluency in English

    PREFERRED QUALIFICATIONS

    • Proven creative instincts with track record of developing successful series and/or movies within South Africa for a South African audience
    • Broad network of working relationships with top South African directors, writers, producers and other on and off-screen talent
    • Experience developing or producing higher budget, premium series and/or movies across the genre spectrum
    • Experience in literary and other IP adaptations, and/or franchise development
    • Have exceptional artistic vision and creative skills
    • Excellent written, verbal, and interpersonal communication skills.
    • Cross-functional studio experience cultivating internal relationships with other departments such as Business and Legal Affairs, Production, Casting, Research, Public Relations, etc.
    • Fluency in one or more non-English languages spoken in South Africa

    Method of Application

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