Hot Jobs at Discovery Limited

Key purpose

• The vacancy is for a Learning and Development Manager within the Discovery Institute of Training. This role will be responsible for leading a team of skilled Learning and Development Specialists dedicated to the design, development, and delivery of impactful learning solutions. These include leadership development and core (soft) skills programmes, delivered through in-person workshops, virtual training, and digital learning formats. The successful candidate will support capability development across various roles and levels within Discovery, ensuring alignment with organisational goals and performance priorities.

Key outputs

Leadership and core skills learning strategy

• Develop and implement a comprehensive learning strategy for leadership and core (soft) skills development that aligns with Discovery’s business objectives and talent priorities.

Learning programme design and oversight

• Oversee the end-to-end design, development, and delivery of high-quality learning solutions, classroom, virtual, and digital tailored to various roles and levels.

Team leadership and capability building

• Lead, coach, and inspire a team of Learning and Development Specialists to drive innovation, excellence, and continuous improvement in learning design and facilitation.

Stakeholder engagement and collaboration

• Build strong relationships with internal stakeholders and business leaders to identify learning needs, gather feedback, and ensure solutions deliver measurable value.

Programme evaluation and impact measurement

• Establish metrics and mechanisms to evaluate the effectiveness and impact of learning programmes on individual and organisational performance, aligned to the 6Ds methodology.
• sure learning is transferred to the workplace, business outcomes are achieved, and value is created and demonstrated.

Learning innovation and digital integration

• Champion the use of new technologies, tools, and methodologies (e.g., microlearning, gamification, blended learning) to create engaging and scalable learning experiences.
• Leverage AI and other emerging technologies to drive efficiency, enhance content creation, and streamline learning development and delivery processes across formats.

Governance and quality assurance

• Ensure all learning interventions meet internal quality standards and regulatory requirements and are aligned with Discovery’s learning frameworks and methodologies.

Budget and resource management

• Manage the team’s learning budget and resources effectively, ensuring optimal allocation for maximum impact.

Competencie

• Strategic leadership: Demonstrates advanced leadership capability, with a proven ability to lead high-performing teams, influence senior stakeholders, and align learning strategy to business priorities.
• Innovative and critical thinking: Applies innovative, forward-thinking approaches to solve complex problems, drive continuous improvement, and future-proof learning solutions.
• Expertise in learning and development: Deep understanding of both traditional and modern learning methodologies, including digital, blended, and experiential learning practices.
• AI and technology integration: Comfortable leveraging AI, learning technologies, and digital tools to enhance learning experiences and improve team efficiency.
• Growth and agile mindset: Embraces change, shows resilience, and fosters a culture of learning, experimentation, and adaptability within the team.
• Exceptional communication and influence: Communicates with clarity and impact across all levels of the organisation; skilled at managing diverse personalities and building strong networks.
• Project and programme management: Demonstrates strong organisational, planning, and execution skills, with the ability to lead complex projects and manage multiple priorities.
• Business acumen: Understands the business context and uses data-driven insights to shape learning decisions and demonstrate ROI.
• Customer-centric focus: Dedicated to understanding and exceeding internal customer needs, with a commitment to delivering measurable value.
• Attention to quality and detail: Maintains high standards in all learning outputs, with a keen eye for detail and a commitment to excellence.
• Resilience and pressure management: Maintains performance and decision-making capability under pressure, navigating challenges with composure.
• Advanced reporting and writing skills: Able to craft compelling reports, proposals, and communications tailored for executive and strategic audiences.

Experience

• Minimum of 8–10 years’ experience in Learning and Development, with at least 3–5 years in a management role.
• Proven track record of designing and delivering leadership development and soft skills programmes across various levels in a large organisation.
• Demonstrated experience leading high-performing L&D teams, including coaching, performance management, and development of team members.
• Strong background in both digital and in-person learning solutions, including instructional design, content development, and facilitation.
• Experience applying learning evaluation frameworks and methodologies, such as the 6Ds or Kirkpatrick Model, to measure learning impact and business value.
• Strong stakeholder engagement and consulting experience, working with cross-functional teams and senior business leaders.
• Experience managing learning projects end-to-end, including scoping, budgeting, and reporting.
• High proficiency in using modern learning technologies, Learning Management Systems (LMS), and virtual learning platforms (e.g., MS Teams, Zoom, etc.).
• Experience using AI tools and digital innovation to enhance learning design and team efficiency.

Qualifications

Essential:

• A formal qualification in Human Resources, Learning and Development, Organisational Psychology, Education, or a related field.
• Evidence of continuous professional development in leadership, learning design, or training facilitation.

Advantageous:

• A postgraduate qualification (Honours or Master’s) in a relevant field.
• Formal training or certification in the 6Ds® methodology or other learning impact frameworks.
• Certifications or demonstrated expertise in AI tools for learning or digital learning technologies.

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KEY PURPOSE

• The vacancy is for an Instructional Design role within the Discovery Institute of Training. The role requires the Instructional Designer to develop training solutions and material for the Discovery Bank portfolio, according to high quality standards. The role will also involve constant evaluation of the training cycle and regular updating of material.

KEY OUTPUTS

• All work must be done accurately, comprehensively and in-line with set quality standards. 
• Effectively follow the 6Ds methodology to develop all learning solutions.
• Consult with stakeholders across all relevant business areas to identify and address L&D needs.
• Gather information about Discovery Bank in relation to key needs and requirements of the area.
• Develop comprehensive curriculum to cater for the needs of specific areas.
• Design and develop training material and assessments for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning outcomes are matched.
• Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.
• Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.
• Consult with business areas to agree on reasonable and achievable deadlines. 
• Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material.
• Maintain material and ensuring best practice guidelines are followed across the areas.
• Continuous evaluation of both facilitators and the effectiveness of training material.
• Ability to develop material based on technical product information and specifications.
• Manage projects within the portfolio, ID team, or department. This includes proactive communication, updates, and timelines. 
•  Apply planning and project management skills, as well as the use of project management tools.
• Set strategic portfolio goals and plan and manage new initiatives for the portfolio.
• Lead, manage, support and coach the one instructional designer assisting on the portfolio, to grow into a senior role through clear communication, effective training, and alignment with Discovery values.
• Build and manage relationships with internal and external stakeholders. 
• Analyse data to identify engagement trends, make impactful recommendations, and suggest solutions.
• Use approved AI technology effectively to enhance ID processes and develop deliverables. 

COMPETENCIES

• Extensive experience in the application of the 6Ds methodology 
• Learning experience design based on data-driven insights
• Creative and innovative
• Very good command of English language 
• Demonstrate strong instructional writing skills
• Attention to detail
• Good project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Management and operational knowledge and skills
• Leadership knowledge and skills. 

Experience

• Working experience of at least 2 years in a similar role is required.

The following qualifications and experience are required: 

• At least two years Instructional Design experience. - Essential
• Leadership and or managerial experience - Essential
• Project management experience - Essential 
• Occupationally Directed Education, Training and Development Practitioner qualification (ODETDP). - Advantageous
• Knowledge and experience working in the financial services industry or banking industry - Advantageous 
• Business related degree - Advantageous 

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Job Purpose

• Implement an overall risk management process for a portfolio of Distribution Channels within the Discovery Group in accordance with a defined risk governance structure. The risk specialist will report to the Risk Manager.

The successful individual will be required to perform on, but not limited to the following key outputs:

• Facilitate the identification, quantification, management and monitoring of the business unit’s risks across all risk classes.
• Facilitate risk and control assessments to help the business unit identify risks and assess the effectiveness of their controls.
• Work very closely with the Risk team to deliver on risk management requirements
• Map out the business units’ processes and associated controls, identifying any control and process weaknesses.
• Monitor and assess compliance with risk policies and procedures as required
• Perform risk investigations as directed by the line manager
• Identify relationships and dependencies between risks.
• Interact with the business units to identify practical solutions to mitigate risk and address control and process weaknesses.
• Effectively challenge the business units risk assessments.
• Monitor and report on risk incidents and perform investigations where required.
• Establish, monitor and report key risk indicators.
• Assist the business to develop risk appetite and tolerances
• Work closely with Group Risk Management, and other assurance providers to ensure alignment of risk activities and sharing of knowledge
• Provide subject matter expertise on risk management issues and trends.
• Administer risk meetings and Risk EXCOs.
• Facilitate the flow of risk information from business into Group Risk Management.
• Prepare presentations
• Draft reports
• Prepare risk reports.
• Assess the business unit’s strategic objectives to identify risks to meeting these objectives.
• Promote a positive risk management culture.
• Manage, maintain and follow up on all risk registers.
• Assist with the Implementation of the ERM framework, processes and standards in the business
• Assist the Risk manager to review any outputs as required as well as to undertake any other work as required by the manager from time to time
• Ensure that risk profiles are always up to date in the system
• Fully comply with and implement all policies, methodologies, processes, guidelines and templates in entirety as issued/required by Group Risk Management in the performance of risk activities.

Personal Attributes and Skills

The successful individual will be required to demonstrate the following competencies:

• Effective negotiation and influencing skills.
• Must be able to build relationships.
• Must be a strong communicator with excellent writing skills.
• Must be able to critically evaluate business information.
• Strong presentation and facilitation skills.
• Strong organisation skills.
• Strong quality skills
• Strong report writing skills
• Must be able to work autonomously and within a team.

Attributes

• Professionally minded, constructive, business and goal orientated.
• Must be quality driven
• Resilient, calm, objective, capable of working effectively under pressure or in conflict situations.
• Adaptability; maintains effectiveness when experiencing major changes in personal work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures.

Qualification & Experience

• Advantageous: BCom (Risk Management), BCom (Audit), or other suitable qualification
• +5 years in risk management or audit.
• Experience working with management in a Financial / Insurance industry.
• Must have a strong knowledge of operations.
• Must have knowledge on strategic, business, regulatory and operational risks.
   

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Job Purpose

• The Content & Communication Manager leads a team of content specialists responsible for creating and maintaining high-quality, client-facing content across digital and assisted channels. This includes FAQs, call centre scripts, app and website copy, and triggered communications. The role ensures content is clear, consistent, aligned with brand tone, and supports client understanding and engagement.

Areas of responsibility may include but not limited to

Team Leadership

• Lead and mentor a small team of content specialists.
• Allocate tasks, manage workloads, and support professional development.
• Foster collaboration across teams and ensure alignment with business goals.

Content Strategy & Development

• Own and evolve the content strategy for client-facing communications.
• Develop and maintain content for FAQs, call centre scripts, app and website interfaces, and triggered communications.
• Ensure content is accurate, consistent, and aligned with Discovery Bank’s tone and voice.

Digital Innovation & Content Technology

• Stay ahead of digital trends in content creation, including AI-assisted writing, personalization engines, and voice interfaces.
• Evaluate and implement content tools (e.g. CMS platforms, chatbot builders, A/B testing tools) to streamline workflows and improve content delivery.
• Collaborate with UX/UI teams to ensure content is integrated seamlessly into digital experiences (e.g. app flows, web journeys, chatbots).

Omnichannel Content Strategy

• Develop and maintain a cohesive content strategy across all digital touchpoints including mobile apps, websites, chatbots, email, and social media.
• Ensure content is responsive and adaptive to different devices and platforms.

Personalization & Data-Driven Content

• Use client data and behavioural insights to tailor content for different segments and personas.
• Work with analytics and data science teams to measure content performance and optimize based on user engagement and feedback.

Quality Assurance & Governance

• Oversee quality control and sign-off processes for all content.
• Ensure business rules and regulatory requirements are consistently applied across platforms.
• Maintain a single source of truth for content, incorporating business standards and change governance.

Regulatory & Compliance Alignment

• Ensure all content complies with financial regulations, data privacy laws, and internal governance standards.
• Maintain audit trails and version histories for all client-facing content

Stakeholder Engagement

• Collaborate with Product, UX, Legal, Compliance, Marketing and Customer Service teams to ensure content meets client and business needs.
• Act as the central point of contact for content-related queries and updates.

Insights & Optimisation

• Use customer insights and analytics to refine and improve content.
• Analyse performance of content and communications to identify opportunities for enhancement.
• Prepare regular reports for senior management on content effectiveness and engagement.

Project & Process Management

• Manage content projects from initiation to delivery.
• Coordinate content updates across channels and ensure timely execution.
• Support special projects and initiatives as required.

Technical Skills and Knowledge

• Proven experience in content management, digital communications, or UX writing (>5 years).
• Strong leadership and team management skills.
• Excellent writing, editing, and proofreading abilities.
• Experience working in digital banking or financial services is advantageous.
• Experience working with Knowledge Management systems is advantageous.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and content management systems.
• Familiarity with customer journey mapping and UX principles.
• Experience with AI tools for content generation, translation, and summarisation.
• Must demonstrate proven ability in digital and content communication

Education and Experience

• Bachelor’s degree in Communications, Journalism, Marketing, or related field.
• At least 5 years of experience in relevant field (e.g. communication, content management)
• Strong track record of professional performance and communication