Hot Jobs at Dream Hotels & Resorts

Job Overview:

• The Dream Ambassador is the key point of contact between DHR and Finfoot Lake Reserve Lodge and their clients.  To drive localised business for the lodge in alignment with the group brand strategy, by building relationships, identifying opportunities, and converting leads into bookings, without duplicating or conflicting with accounts handled by the group’s national and international sales teams.  This includes answering queries, offering advice, providing solutions, full account management (agreed-upon client list and within prescribed area), scheduling sales calls, demonstrating and presenting products with the key mandate of revenue generation for Finfoot Lake Reserve and Dream Hotels & Resorts properties, however, more specific to Finfoot Lake Reserve, as the prime objective in revenue generation. 

Theoretical Knowledge:

Education

• Grade 12
• Relevant diploma or Certificate in the Industry or Sales field would be beneficial 

Knowledge and Experience

• Minimum 5-year industry related sales and key account management experience
• Experience in the luxury lodge market beneficial

Location

• Individual must live in the Rustenburg area and be familiar with its environment, community, which are the key players and big businesses within their community.

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Job Overview:

• As the Lodge Lead, in conjunction with the Resort Property Custodian you will be responsible for overseeing all aspects of the resort operations, ensuring the highest standards of guest satisfaction, financial performance, and employee engagement. You will play a pivotal role in shaping the guest experience, maintaining the property's reputation, and driving the achievement of business goals.

Experience

• 3 years minimum of 4-star resort operations and leadership experience
• Strong financial acumen and experience managing budgets.
• In-depth knowledge of lodge operations
• Advanced computer literacy
• Excellent Rate management and Reservations skills.
• Excellent knowledge and understanding of OTA’s
   

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Job Overview:

• Dream Ambassador sharing success in the Resort Sales business unit, specifically the Trade Sales team and will be guided by the Trade Sales Lead in conjunction with the resort custodian at 10 2nd Avenue Boutique Hotel Houghton

Key Responsibilities
Primary purpose of the job

• The Dream Ambassador is the key point of contact between Dream Hotels & Resorts, 10 2nd Avenue Boutique Hotel and their clients:
• Government Sales: To generate and maintain business from government departments (national and local), Government related travel agents, ministries, NPO’s and parastatal organizations through proactive sales activities, ensuring the hotels achieves revenue targets from this niche segment.
• Unit Sales: To drive localised business for 10 2nd Avenue in alignment with the group brand strategy, by building relationships, identifying opportunities, and converting leads into bookings — without duplicating or conflicting with accounts handled by the group’s national and international sales teams.
• General: Answering queries, offering advice, providing solutions and introducing new products. Their work includes: full account management - scheduling and executing sales calls, demonstrating and presenting products with the key mandate of revenue generation for all Dream Hotels & Resorts properties and 10 2nd Avenue Boutique Hotel within a prescribed area and market segments.

Theoretical Knowledge:
Education

• Grade 12
• Relevant diploma or Certificate in the Industry or Sales field would be beneficial 

Knowledge and Experience

• Minimum 5 years hotel sales account management experience essential with at least 2 years dealing with government accounts and/or experience in the luxury hotel market
• Strong knowledge of public procurement and compliance
• Experience responding to RFP’s or managing tenders is essential

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Job Overview:

• The Executive Housekeeper with oversight of laundry and stock is responsible for managing and coordinating housekeeping, laundry services, and inventory control at the resort. This role involves supervising housekeeping staff, managing laundry operations, monitoring stock levels of cleaning supplies and amenities, and ensuring the cleanliness, organization, and efficiency of all related operations.

Key Responsibilities:

• Housekeeping Operations Management:  Supervise and lead the housekeeping team in maintaining cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces.  Establish and enforce cleaning standards, procedures, and schedules to ensure high-quality housekeeping services.
• Laundry Services Oversight:  Manage the resort's laundry operations, including washing, drying, folding, and ironing linens, towels, and guest clothing.  Ensure proper handling of laundry items, adherence to laundry procedures, and maintenance of laundry equipment.
• Stock and Inventory Control:  Monitor and manage stock levels of cleaning supplies, guest amenities, linens, and other housekeeping-related inventory.  Coordinate with suppliers, place orders, receive deliveries, and maintain accurate inventory records.
• Quality Assurance:  Conduct regular inspections of guest rooms, laundry facilities, and stock storage areas to ensure cleanliness, organization, and compliance with standards.  Address any issues, discrepancies, or deficiencies promptly and implement corrective measures.
• Guest Satisfaction and Service:  Prioritize guest satisfaction by delivering clean, well-maintained accommodations, fresh linens, and quality amenities.  Respond to guest requests, feedback, and complaints related to housekeeping, laundry, or stock promptly and professionally.
• Budget Management and Cost Control:  Assist in budget planning for housekeeping, laundry, and stock operations, monitoring expenses, and optimizing resource utilization, identify cost-saving opportunities, negotiate with vendors, and ensure efficient use of resources.
• Staff Management:  Recruit, train, and supervise housekeeping staff, providing guidance, feedback, and support to ensure a motivated and well-trained team.  Schedule shifts, assign tasks, and monitor performance to maintain high standards of cleanliness and service.
• Inventory Management:  Manage inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels and efficient use of resources.  Coordinate with suppliers, place orders, and monitor expenses to maintain cost-effective housekeeping operations.
• Safety and Compliance:  Enforce safety regulations and cleanliness standards to provide a safe and healthy environment for guests and staff.  Ensure compliance with health, safety, and environmental regulations related to housekeeping operations.
• Cleaning Operations:  Oversee the daily cleaning operations for guest rooms, public areas, and other designated spaces within the resort.  Implement and enforce cleaning procedures and standards to maintain a pristine and welcoming environment.
• Guest Interaction:  Engage with guests to address any specific requests, concerns, or feedback related to housekeeping services.  Strive to exceed guest expectations by delivering exceptional service.

Qualifications, Knowledge and experience:

• Matric
• Additional certifications or training in hospitality management, housekeeping operations, or related fields (advantageous).
• Experience in a managerial role within the housekeeping department (mandatory)
• Previous experience in housekeeping or a related field in a similar position.
• Familiarity with relevant software applications for scheduling, budgeting, and inventory management (beneficial).

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• The Executive Housekeeper oversees and directs the cleaning activities of Avalon Springs resort, ensuring that guests receive the highest level of service. They are responsible for managing the housekeeping team's work schedules, handling customer service and complaints, and maintaining relationships with all employees in their department.

Duties and Responsibilities:

• Oversee day-to-day cleaning responsibilities of housekeeping team
• Maintain positive relationships with all employees within the department
• Handle all personnel issues within the department
• Ensure all bedrooms and public rooms are serviced and cleaned daily
• Clean function rooms as soon as they have been used to ensure a fast turnaround
• Ensure VIP rooms receive designated extras
• Maintain an adequate supply of clean and well-maintained linen
• Regularly check rooms for necessary repairs and maintenance
• Liaise with the General Manager to address any decor needs
• Prioritise internal promotions for vacant positions
• Coach and train staff to effectively perform their duties
• Complete attendance registers daily and in accordance with statutory regulations
• Create duty rosters and ensure correct manning levels are met
• Manage relationships with hospitality suppliers for linen, cleaning materials, and guest supplies
• Complete administrative tasks such as controlling budgets, supply costs, and staff schedules
• Oversee stock-takes, budgets, and other paperwork, including maintenance reports and safety audits
• Maintain cleanliness and good repair for staff accommodation
• Conduct regular fire and evacuation drills
• Ensure effective communication by attending meetings and regularly held staff meetings with assistant housekeepers

Qualifications, Experience, and Competencies:

• Grade 12
• 5+ years of relevant housekeeping or related experience
• 1+ years of staff supervision or management experience
• Excellent customer service skills
• Personal Service: Knowledge of principles and processes for providing exceptional customer service
• Administration and Management: Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources
• Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies for maintaining a safe environment
• Time Management: Ability to effectively manage one's own time and the time of others
• Problem Sensitivity: Ability to recognise and anticipate potential problems