Hot Jobs at Fidelity Services Group

Mechanic duties and responsibilities

• Inspect vehicle engine
• Inspect mechanical and electrical components
• Diagnose issues timely and accurately
• Inspect vehicle computer and electronic systems
• Conduct regular maintenance work such as replacing fluids, lubricating parts 
• Schedule future maintenance sessions
• Advise motorists on good vehicle use
• Offer our products and services
• Build relationships with cleints
• Act as an advisor and give useful advices for car maintenance
• Bill services
• Maintain equipment and tools in good condition

Mechanic requirements and qualifications 

• 2 years of experience as an Auto Mechanic or similar role
• Excellent knowledge of mechanical, electrical and electronic components of vehicles
• 2 years of experience with vehicle diagnostic systems and methods
• Ability to handle various tools
• Ability to multi-tack
• Good physical condition
• Critical thinker and problem-solving skills 
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• High school diploma is preferred
• Valid certification (e.g ASE) is a plus
• Must reside in Durban

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Key Responsibilities:

• Oversee and control all stock movements, including receipting, issuing, and transfers.
• Accurately process and record all stock movements in the system.
• Capture and maintain supporting documentation for all stock transactions.
• Ensure stock records are up-to-date and aligned with physical counts.
• Collaborate with warehouse, procurement, and finance teams for stock-related matters.
• Identify and report any stock discrepancies or variances.
• Assist with regular stock takes and audits.

Key Requirements:

• Minimum 2 years' experience in stock control or inventory administration.
• Strong attention to detail and organizational skills.
• Proficient in MS Office (especially Excel); experience with inventory/ERP systems is an advantage.
• Good communication and teamwork abilities.

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Qualifications, experience and other competencies required:

• Driver’s License (EB)
• Proficiency in MS Word, PowerPoint and especially Excel is essential
• Grade 12 / NQF 4
• PSIRA Grades E-A Instructor
• Tactical training (a must)
• Facilitator registration with ETDP SETA
• Assessor registration with ETDP SETA & SASSETA
• Moderator registration with ETDP SETA & SASSETA will be an advantage
• General Security Practices (GSO) at NQF 3
• Specialist Security Practices Qualification at NQF 4
• Competence in Firearm Unit Standards: Handgun, Shotgun, Rifle, Carbine and PFTC Firearms Unit standards Instructor registration.
• Minimum 3-5years experience and full knowledge related to the training environment
• No Criminal Record or pending cases
• Ability to meet strict deadlines.
• Numerical accuracy.
• Excellent verbal and written communication skills
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Excellent communication skills
• Solid attention to detail to ensure accuracy of information
• To participate in various ad-hoc projects where necessary
• Own reliable transport

Key Performance Areas: (not totally inclusive): 

• Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
• Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
• Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
• Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.

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Minimum Requirements:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• Living within a reasonable distance from the branch or willing to relocate

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Executive management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Senior Management.

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Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role is an advantage 
• Treasury experience is an advantage
• Able to work under pressure and multitask 
• Must be able to work extra hours when needed
• Must be able to address and resolve challenges which may arise

Job Specification:

• Opening and closing of Cash Centre where applicable
• Ensure that Standard Operational procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Re-counting of money if differences occur
• Ensure daily reports and statistics are up to date
• Ensure that all relevant documents are complete, neat and filed
• Ensure all schedules balance with physical count
• Ensure registers are used and signed for daily
• Ensure incident reports are handled as required
• Ensure all client queries are dealt with in a professional manner and timeously
• Ensure client satisfaction is top priority
• Ensure basic discipline is enforced within the Cash Centre
• Accountable for Cash Centre appointed to him/her if no manager

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Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

go to method of application »

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

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Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate
• Windows and Linux qualifications
• Advanced Excel skills
• Outstanding customer service skills
• Excellent technical, problem-solving and analytical skills
• Advanced Computer Skills, Excel, and Power BI
• Strong written and oral communication skills
• Ability to work weekends and holidays
• Proven ability to supervise a team
• Ability to work under pressure and meet targets and deadlines
• Able to work effectively in a complicated environment with minimal management guidance/supervision
• Attention to detail

Key Performance Areas: (not totally inclusive)

System & Network Monitoring:

• Ensure continuous uptime and performance of client networks and systems.
• Identify and resolve technical issues related to signals and connectivity.
• Client & Technical Team Support:
• Provide remote technical assistance to clients for setup, troubleshooting, and software-related issues.
• Assist the technical team with complex problem resolution and escalations.

Software & Device Troubleshooting:

• Support and troubleshoot software and hardware-related concerns on client devices.
• Configure and update device software as needed.

Payment & Service Support:

• Assist clients with payment-related support, ensuring seamless service continuation.
• Monitor service activation and deactivation processes.

Stock & Admin Management:

• Handle movement, tracking, and inventory of modems and other technical stock.
• Maintain accurate stock records and coordinate stock distribution.

Reporting & Documentation:

• Prepare and maintain reports related to technical support activities, stock movement, and service performance.
• Provide regular updates to management regarding key technical and operational metrics.

Core Competencies

Technical Expertise

• Strong understanding of system and network monitoring.
• Proficiency in troubleshooting signals, connectivity issues, and device software.
• Experience with remote technical support and problem resolution.

Customer Support & Communication

• Ability to provide excellent remote client support and technical assistance.
• Strong communication skills to explain complex technical issues in simple terms.
• Customer-focused approach to resolving payment and service-related concerns.

Problem-Solving & Troubleshooting

• Analytical thinking for diagnosing and resolving hardware/software issues.
• Ability to handle escalations and assist the technical team with complex challenges.
• Quick decision-making to minimize downtime and service interruptions.

Inventory & Administrative Management

• Strong organizational skills to track and manage modem stock and other technical inventory.
• Ability to maintain detailed records and ensure accurate documentation.
• Proficiency in generating reports and providing insights to management.

Process & System Efficiency

• Able to work effectively in a complicated environment with minimal management guidance/supervision
• Strong attention to detail in handling service payments and related support.
• Capability to implement and optimize administrative and technical support processes.
• Strong written and oral communication skills
• Ability to work weekends and holidays
• Ability to work independent and part as a team
• Ability to work under pressure and meet targets and deadlines

Skills

• Strong technical troubleshooting and problem-solving skills.
• Experience in network/system monitoring and support.
• Proficiency in remote support tools and software troubleshooting.
• Excellent organizational and administrative abilities.
• Strong communication skills for client interactions.
• Ability to generate reports and manage inventory effectively.
• Project Management

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Minimum Requirements

• Post matric qualification in General Management advantageous.
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred.

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved.
• Manage effective collections for the branch.

Sales

• Achieve the Branch Sales targets.
• In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
• Set sales and growth targets.
• Analyse sales figures and the provision of data information to enable management to take business decisions.
• Assist direct reporting Sales Consultants to achieve sales targets.
• Ensure debtors control in respect of new clients and installations are in place.
• Handle client complaints.

Dealer and IIP’s:

• Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
• Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
• Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
• Ensure that service levels throughout the branch is sustained.
• Drive a community driven pro-active service throughout the branch.
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
• Manage operational Area Managers to ensure operational excellence throughout the branch.
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.

 Marketing

• Drive all marketing activations within the branch.
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
• Drive a culture of “content-creation” to remain relevant in the social media space.
• Ensure that OTT strategies are implemented and relevant.
• Drive effective/pro-active communications.

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities.
• Generate proposals for bulk business/Residential Guarding sites.
• Drive community involvement through operational collaborations and the effective communication thereof.
• Manage the profitability of Residential Guarding schemes.

Attrition

• Manage all elements of attrition.
• Drive reconnections within the branch.
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.

Competencies (Technical & Behavioural)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and Trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and measuring work
• Building effective teams

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Minimum Requirements 

• Grade 12 (Matric) Certificate of equivalent. 
• Must have mining site knowledge. 
• PSIRA Grade A/B registered and accredited, up to date. 
• No Criminal Record or any pending cases. 
• Valid driver’s license with own reliable transport. 
• Minimum 2 - 5 years’ Site Supervisory or Management experience. 
• Staff Management experience essential. 
• Computer literacy. 
• Clear Criminal Record. 
• Must be physically fit and in good health. 
• Must reside in the greater Johannesburg area or willing to relocate on own cost.  

Key Performance Areas: (not totally inclusive): 

• Maintaining good relations between Fidelity Security Services and clients regarding security services rendered. 
• Daily feedback and liaison with Fidelity Security Services Management and Clients. 
• Compiling, distribution, and communication on daily, weekly, and monthly reports. 
• Compiling, distribution and communication on all Incident, Accident, and Investigation reports. 
• Obtaining statements of all investigations. 
• Ensuring the posting of Security Officers is done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement. 
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client. 
• Disciplined staff. Attend CCMA and Labour Court if and when required. 
• Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services. 
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals. 
• Auditing and verifying the access registers on a daily basis and generating exception reports.