Hot Jobs at Fidelity Services Group

Overall Purpose of the Job:

• The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch.  The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:

Minimum Requirements

• Senior Certificate or equivalent
• Post matric qualification in General Management advantageous
• 3 years’ minimum experience, at Mid-Management level.
• Grade B PSIRA Certificate (Including Reaction)
• Valid driver’s license (minimum 2 years.
• Firearm competency (Handgun business purposes)
• Grade B Security Certificate – (existing or to be obtained on appointment)

Duties & Responsibilities
Pro-active Strategy

• Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
• Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
• Understanding of the competitive landscape as it relates to the pro-active model.
• Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
• Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
• Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
• Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

SAPS Involvement

• Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
• Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
• Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
• Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.

Customer Service

• Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
• Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
• Attend all serious crime incidents personally, and assist the client with any/all security needs.
• Regularly meet with LSS site steering committees.

Staff Training

• Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
• Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.

Marketing Alignment

• Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
• Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
• Understand and manage client perceptions identified through client perception surveys.

General

• Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
• Managing daily, weekly, and monthly compliance and required operational duties:
• Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
• Compile reports, Preliminary reports for incidents and accidents, for management.
• Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
• Control budget and manage overtime and expenses.
• Manage and control all purchases.
• Manage all new employees as required in the recruitment process.
• Manage and keep track of all disciplinary hearings.
• Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
• Conduct performance appraisals and manage HR manage system.
• Check and control PSIRA registration/Competencies/training monthly.
• Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
• Manage and control FAMS firearms requirements.
• Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
• Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
• Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
• Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
• Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
• Assisting Regional Manager with the implementation of systems.
• Running “special projects”.
• Dealing with IR related matters and disciplinary enquiries.
• Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
• Managing performance goal targets, in line with Operational requirement and company strategy.
• Take direct and full responsibility for the Area. To be on call 24hours.
• Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
• Maintenance and managing of LSS sites.

Competencies (Technical & Behavioral)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work
• Building effective teams

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Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers.
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent
• Must Have Psria Grade C

Job requirements & other attributes:

• Self-motivated and energetic
• Good selling skills
• Good organizational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s license (Compulsory)
• Own reliable vehicle (Compulsory)
• Valid PSIRA - Grade C (Advantageous)
• Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
• Fully Bilingual (English and Afrikaans) preferable
• Hunter for new business and passionate about the communities safety
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency
• Adaptable
   

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Job Summary:

• The Tactical Officer is responsible for ensuring the safety and security of individuals and property through the implementation of tactical strategies and procedures. This role involves responding to emergency situations, conducting investigations, and providing support to law enforcement agencies.

Duties and Responsibilities:

• Conduct tactical operations to neutralize threats and de-escalate conflict situations.
• Coordinate and collaborate with law enforcement agencies during emergency situations.
• Investigate crimes, gather evidence, and prepare reports for prosecution.
• Provide training and support to staff on tactical procedures and protocols.
• Monitor and maintain tactical equipment and supplies.
• Conduct risk assessments and develop tactics to mitigate potential threats.
• Respond to emergency calls and provide assistance as needed.
• Assist with the execution of search warrants and other law enforcement operations.
• Maintain records and documentation related to tactical activities.
• Stay up-to-date on industry trends and best practices in tactical operations.

Qualifications:

•  Valid Psira Grade A/B
•  Previous experience in Tactical Response, military, or security preferred.
•  Firearm Competence in Handgun, Rifle & Shotgun (business purpose)
•  Certification in tactical operations, SWAT, or similar training programs required.
•  Strong communication and teamwork skills.
•  Ability to remain calm and composed in high-pressure situations.
•  Physical fitness and endurance required.
•  Valid driver's license and clean driving record.
•  Must pass background check and drug screening.
•  Ability to work evenings, weekends, and holidays as needed.
•  Knowledge of relevant laws and regulations regarding tactical operations.

Physical Requirements:

• Stamina and physical endurance to stand, kneel, and crouch for extended periods.
•  Possess visual acuity and hearing ability to observe and respond to emergency situations.
•  Ability to operate firearms and tactical equipment safely and effectively.

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Summary:

• We are seeking a highly trained and skilled Armed Response Officer to join our team. The Armed Response Officer will be responsible for providing rapid and effective response to incidents that require armed intervention. The ideal candidate must have extensive training and experience in tactical response, firearm handling, and crisis management.

Responsibilities:

• Respond promptly and effectively to emergency calls and incidents that require armed intervention
• Coordinate with law enforcement agencies and other relevant authorities to ensure safety and security of individuals and properties
• Conduct thorough investigations and assessments of potential threats and risks
• Maintain a high level of proficiency in firearms use and tactical strategies
• Communicate clearly and effectively with team members and clients
• Adhere to all relevant laws, regulations, and company policies

Qualifications:

• Minimum of 3 years of experience in law enforcement, Armed response role, or private security
• Valid firearms competence in Handgun, Shotgun and Rifle (business purpose)
• Valid Psira certificate
• Valid Drivers License with PDP 
• Strong physical fitness and ability to perform in high-stress situations
• Excellent communication and interpersonal skills
• Ability to work flexible hours and respond to emergency calls at any time
• Clean criminal record and background check

Preferred qualifications:

• Experience in SWAT, special forces, or other specialized tactical units
• Advanced training in crisis management and conflict resolution
• Certification in first aid and CPR