Hot Jobs at Fidelity Services Group

Job Description
Administration duties

• Creating & submitting Requisition orders.
• Receipting invoice.
• Collection of stock from the warehouse (behind block D)
• Following up on orders(finance, Procurement & supplier)
• Creating of Capex.
• Filing.
• Ensuring the Monthly & annual Guarding budget is not exceeded.
• Giving feedback to the Area managers weekly.
• Creating, designing and laminating ID cards for guards.
• Laminating guard hut SOP’s and name tags for guards on duty for sites
• Manage vehicles - weekly spare vehcile checks

Store-room

• Tidying up the store room.
• Ensuring Guarding stock availability OB, Access, cleaning materials,etc
• Disposal of old equipment and uniform.
• Packing of emergency uniform and new guards' uniform as per rqn's
• Record keeping for all uniform and site equipment in and out of the store room

Technician

• Install Panic
• General repair work on guard houses
• Siganage
• Electrical repairs
• Bicycle Repairs
• Any valid repair on a site
• Fix alarms
   

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Introduction

• Collect on outstanding SecureDrive amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off

Minimum Requirements...

• Matric
• Credit Management or Finance related qualification
• 2-3 Years Collections experience in a high volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills

Job Specification...

• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the Listener system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system;
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication;
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments;
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
• Participate in various ad-hoc projects within the Credit Control Department;
• Ensure a high standard of housekeeping at all times.

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilient

go to method of application »

• The above position is vacant at our Parow Branch. The overall purpose of this position is to keep track of and ensure that inventory is managed accurately.

Minimum Requirements:

• Clear criminal record
• Physically fit
• Grade 12 or equivalent
• Computer literate (compulsory)
• Excellent communication skills
• At least 1 year receiving and dispatch experience or similar role
• Background in administration is advantageous
• Able to work under pressure and multitask 
• Must be able to work extra hours when needed
• Own transport is an advantage

Job Specification:

• Maintaining a sufficient filling system and document management, including archiving
• Answering the telephone and taking messages
• Dealing with internal and external enquiries
• Completing stock take activities including receiving, unpacking, sorting of inventory
• Checking consignments for correctness
• Provide administrative support to Senior Clerk when required
• Meet daily, weekly and monthly deadlines
• General clerical duties

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Alertness
• Possess numeric skills
• Accuracy
• Quality assurance
•  Customer focused
• Excellent organisation and planning ability
• Team work

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• The above position is vacant at our Parow Branch. The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills