Hot Jobs at Fidelity Services Group

The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA). To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively.

Minimum Requirements

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A/B registered and accredited, up to date.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• Minimum 2 - 5 years Management experience. 
• Mining experience will be highly beneficial.
• Staff Management experience essential.
• Computer literacy.
• Clear Criminal Record.
• Must be physically fit and in good health.
• Must reside in the Rustenburg area or willing to relocate on own cost.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
• Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement.
• Daily feedback and liaison with Fidelity Security Services Management and Clients.
• Liaising daily with Regional Management on various Operational matters.
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client.
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• General management and supervision of security staff to ensure that required performance is always met.
• Compiling, distribution, and communication on daily, weekly, and monthly reports.
• Compiling, distribution and communication on all Incident, Accident, and Investigation reports.
• Obtaining statements of all investigations.
• Must have sound knowledge of the ISO 9001:2008 Management System.
• Discipline of staff.
• Attend CCMA and Labour Court if and when required.
• Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.

Core Competencies:

• Good communication skills both verbal and written
• Strong planning, organizational, and administrative skills are required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision. 
• Analytical, Critical Thinking & Planning skills

Deadline:27th June,2025

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A vacancy exists for an AARTO Administrator stationed at the CSA Helderkruin office. The position will report to the Group Transport Manager.  The overall purpose of this position is to perform a full administration function and deal with all traffic fines for company vehicles within the Group. 

Minimum Requirements: 

• Grade 12 
• Code 8 Driver's License 
• Strong Excel knowledge is a must  
• At least 2 years’ experience and full knowledge of AARTO and Municipal Traffic Fines systems. 
• Proficiency in MS Word. 
• Ability to liaise professionally with Municipalities, personnel and management at all levels. 
• Ability to work without supervision, under pressure and meet strict deadlines. 
• Ability to work extended hours. 
• Must be Willing to Travel 
• Knowledge on road worthy’s (COF), Enforcement Orders, and traffic fine representations. 
• Report writing skills. 
• Communication skills. 

Key Performance Areas: (Not totally inclusive): 

• Receive new traffic fines and distribute to the relevant branches. 
• Reconciliation knowledge  
• Finance acumen 
• Capture and Update traffic fine information on Internal Spreadsheets and GreenFleet System. 
• Redirect traffic fines according to driver feedback received from the branches within 5 working days. 
• Check ALL receival methods of Fines i.e. online traffic fine systems – Paymyfines, AARTO, PayCity etc. for any new fines not dealt with / received by post, print and give/allocate to relevant AARTO Administrator according to Business units / Areas and or workload. 
• Compile and mail Weekly Fines and Repeat Offenders Regional Fines Reports for Executives on Thursdays or ensure this is done by another AARTO Administrator. 
• Work directly with CSA HOD’s to manage their Fines timeously 
• Deal with any fine queries and department audits. 
• Liaise with traffic departments re fines not redirected and ensure the Proxy’s name is clear of any summonses or warrants. 
• Manage the other AARTO Administrators and ensure all fines are redirected in time. 
• Personally ensure that Fines, where feedback is not received in 5 days, are redirected in 5 days to the relevant Branch Manager responsible at the time the Fine was incurred. 
• Learn and Make use of Cliq Sense as a BI Tool for the CSA Fleet Department 
• Attend all meetings where and when required. 

Core competencies: 

• Business acumen. 
• Vision and influence. 
• Analytical and critical thinking skills. 
• Communication of direction and purpose. 
• Goal setting. 
• Driving for results. 
• Self – development. 
• Driving and managing change. 
• Communication. 
• Teamwork.  

Deadline:25th June,2025

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A vacancy exists for Personal Assistant/PA to the General Manager for Specialized Services, based at the Head Office (Helderkruin). The main purpose of the position is to provide co-ordination, administrative and support to GM.

Minimum Requirements

• Grade 12.
• Bachelor's degree, diploma or equivalent.
• At least 2-3 Years’ experience as a Personal Assistant/Administrator reporting to Senior Management.
• Ability to work extended hours as and when required
• Advanced Excel, MS Word and Power Point proficiency.
• Above average verbal and written communication skills.
• Ability to resolve conflict effectively.
• Ability to handle work related stress and work effectively under pressure.
• Ability to work independently and ability to meet strict deadlines.
• Highly motivated and enthusiastic.
• Valid driver’s license with own reliable transport.
• Ability to travel as and when required.
• Should reside within the Roodepoort/Krugersdorp Area.

KEY PERFORMANCE AREAS:

• Co-ordination of appointments, diary management and client engagements/events.
• Office administration and General administrative duties.
• Co-ordination of e-mail, correspondence and written communication.
• Screening of telephone calls and taking of messages.
• Minute taking at selected meetings and engagements.
• Maintaining of strict confidential protocols regarding correspondence and communication.
• Liaising at different levels of the Business Unit.
• Consolidate management information and reports.
• Compiling weekly and monthly reports.
• Typing of documents, reports and preparation of presentations
• Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.

OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:

• Ability to maintain confidentiality and handle office maters with utmost professionalism.
• Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels.
• Above average report writing skills.
• Organising skills.
• Initiative skills.
• Time Management skills.
• Attention to detail.
• Team player.
• Self-development and that of others.
• Self-motivated & Independent operator.
• Delivery-orientated and deadline-driven
• Sensitivity to highly confidential matters are required.
• High emotional intelligence (EQ) required.
• Professional Interpersonal communication (written and verbal).
• Able to function in an unstructured environment.
• Build relationships across the business.
• Ownership/accountability and decision-making skills.

Deadline:23rd June,2025

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The overall purpose of this position is to ensure compliance with all Financial Policies and Procedures.  The ideal candidate will be responsible for maintaining accurate financial records and providing support to the Finance Department as well as the Group.

Minimum Requirements:

• Grade 12/Matric.
• National Diploma in Bookkeeping.
• Tertiary CA or Financial Degree will be advantageous
• 5-8 years’ experience as a Bookkeeper.
• In depth knowledge of the General Accounting.
• Advanced Excel Skills.
• Project Management experience.
• Billing Experience.
• Ability to work weekends and travel when required.
• Experience in the security or service-related industry.
• Ability to work under pressure and meet tight reporting deadlines.
• Strong administration and organizational skills.
• Numerical accuracy and high methodical working methods are required.
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy and knowledge of SAP is a requirement.
• Clear Criminal Record.
• Own reliable transport.
• Should reside in the West Rand or surrounding areas.

Key Performance Areas: (Not totally inclusive)

• Assisting the Finance Team with billing, recons, memos, account payable, general office and admin queries when requested.
• Preparing and clearing of bank reconciliation and submitting to Head Office.
• Preparing and submitting accruals and reversals monthly.
• Ensuring that all costs are captured in the relevant month / cost control.
• Preparing and processing journals and assisting with month end processes.
• Assisting with Income Statement reviews on a regular basis to ensure that capturing has been done correctly and timeously.
• Scrutinizing of all GL accounts to ensure the correctness thereof.
• Providing financial assistance and support to operational staff assistance.
• Assisting the Finance Manager with weekly reports due to Head Office i.e. (Transport, Payroll, Claims, Price Increases, Credit Control etc.)
• Ensuring that all Policies and Procedures are always followed for audit purposes.
• Supervising and monitoring cashbook, petty cash and creditors functions.

Deadline:27th June,2025

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The above position is vacant at CSA Head Office based in Helderkruin, reporting to the Group Bid Manager. The ideal candidate will be responsible for providing accurate and timely cost estimates for tender submissions, ensuring competitive pricing while maintaining profitability. The Tender Cost Analyst will collaborate with various teams within the organization to gather and analyze data, develop pricing strategies, and monitor market trends to secure new business opportunities.

Minimum Requirements:

• Grade 12/Matric.
• B. Degree/ Diploma Finance/Accounting/Business Administration or any related field will be advantageous.
• 3-5 Years’ experience in Tender Cost Analyses, especially within the Estates division (will be an added advantage).
• Advanced proficiency in Microsoft Excel.
• Ability to work under pressure in a fast pace and demanding environment.
• Ability to work extended hours as and when required.
• Clear criminal record and no pending cases.
• Valid driver’s license with own reliable transport.
• Should reside within the West Rand Area.

Responsibilities:

• Analyse tender documents and requirements to accurately estimate costs and prepare pricing proposals.
• Review tender costings against tender requirements.
• Review tender files against tender requirements before submission.
• Review, manage and update the tender pricing template monthly.
• Assist branches with increase schedules and wage to revenue calculations.
• Update, manage and report on the annual tender schedule.
• Ensuring alignment between tender pricing and SAP for successful tenders.
• Track tender performance, specifically to analyse the successful completion of tenders.
• Use expertise to introduce systems, which enhances the effectiveness of the position and Tender department.
• Develop pricing models and strategies to ensure competitiveness in the market.
• Read and Understand RFQ’S, BOQ’S and all tender Specifications/ Project Specifications
• Ensuring that quotations/ Tenders are submitted timeously to clients.
• Preparing and attending presentations – where applicable.
• Prepare and present cost analysis reports to Senior Management for decision-making purposes.
• Ensure all tenders are delivered on time, within the scope and requirements.
• Maintain accurate and detailed records of pricing data and tender submissions.

Other personality attributes:

• Must be honest and reliable.
• Must have good verbal and language abilities.
• Must be assertive.
• Must be self- motivated.
• Pay attention to detail.

Deadline:27th June,2025

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The main purpose of the positions is to ensure that the client’s needs are efficiently and professionally met at all times.
Minimum Requirements:

• Matric certificate/Grade 12
• PSIRA Grade C Registration and accreditation.
• At least 5 years’ experience in the Security Industry. 
• Fluent in Afrikaans 
• Clear Criminal Record.
• Have to reside in the Estcourt or surrounding areas.

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.

Other personality attributes:

• Friendly and polite.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

Core Competencies:

• Leadership skills
• Organisational skills
• Good interpersonal skills 
• Communication skills
• Client liaison skills

Deadline:30th June.,2025

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The overall purpose of this position is to transport, collect and deliver clients’ money and provide proof of delivery and collection. Incumbents will be working as relievers at branches across the Western Region.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited at least with Grade C
• C1/EC/ EC1 Valid Drivers License (compulsory)
• Completed firearm training in handgun
• Valid SAPS firearm competency certificate
• CIT certificate
• At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
• Excellent communication skills
• Must be willing to travel extensively across the Western Cape

Job Specification:

• Full responsibility and accountability for collecting and delivering clients’ money
• Receiving, sorting and distributing consignments
• Report all delays to the Operations Manager immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventative action towards any suspicious activity

Other Personality Attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to travel extensively
• Alertness
• Energetic, injury free and good health

Deadline:4th July,2025

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The above position is vacant at our Parow Branch. The overall purpose of this position is to perform audits on ATM’s.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Knowledge of ATMs
• ATM Custodian experience is advantageous
• Management/ supervisory experience is advantageous   
• Valid drivers license – code B minimum  
• Basic computer skills including Microsoft Office
• Excellent communication skills
• Able to work well under pressure and with minimal supervision

Key Performance Areas (not totally inclusive):

• Execute balancing on ATMs
• Perform on-site balancing and/or spot checks when required
• Ensure all SOPs are adhered to by operational staff and report non-compliance  
• Road marshalling; FOB checks; site and risk inspections to be conducted weekly
• Assisting with daily operational requirements
• Client liaison when required
• Perform additional ad-hoc services when applicable and when requested by Management
• Basic Team Leader functions required
• Full responsibility and accountability for the vehicle i.e. reporting faults, refuelling, operating the various security systems, cleanliness of the vehicle, etc. 
• Ensure security and manage movement of CIT schedules and bulk movements where applicable
• Administration duties; daily roster and reports to be submitted to management
• Training staff on ATMs when requested by management
• Assist the crew to load and offload consignments where needed and/or requested
• Fulfil Custodian duties when requested by Management
• Any additional requests relating to the ATM division when requested by management

Other Personality Attributes and Core Competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be a team player
• Prepared to go the extra mile
• Possess future leader attributes
• Must be assertive
• Must be self-motivated
• Must be disciplined
• Pay attention to detail
• Prepared to work overtime
• Prepared to Travel
• Self-development
• Communication skills
• Team work

Deadline:4th July,2025

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Job Overview:

• We are seeking a highly organized and detail-oriented Commercial Debtors Clerk to join our finance team. The successful candidate will be responsible for managing and maintaining the company's accounts receivable ledger, ensuring timely collection of outstanding debts, and reconciling discrepancies in customer accounts.

Key Responsibilities:

• Generate customer invoices and send to clients in a timely manner
• Follow up on outstanding debts and track payments
• Reconcile customer accounts and resolve any discrepancies
• Maintain accurate records of all transactions and communication with customers
• Provide regular updates on debt collection activities to management
• Liaise with internal stakeholders, including sales and customer service teams, to resolve customer payment issues
• Assist in the preparation of monthly financial reports related to accounts receivable
• Comply with company policies and procedures related to credit control and debt collection

Qualifications:

• High school diploma or equivalent; additional certification in accounting or finance is a plus
• Proven experience as a Commercial Debtors Clerk or similar role
• Knowledge of accounting principles and practices
• Proficiency in Microsoft Office, particularly Excel and accounting software
• Strong attention to detail and excellent organizational skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in commercial debt collection and credit control is preferred

Deadline:26th June,2025

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Introduction

• Collect on outstanding ADT amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off

Minimum Requirements

• Matric
• Credit Management or Finance related qualification
• 2-3 Years Collections experience in a high volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills

Job Specification

• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the Listener system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system;
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication;
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments;
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service-specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
• Participate in various ad-hoc projects within the Credit Control Department;
• Ensure a high standard of housekeeping at all times.

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilient

Deadline:27th June,2025

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Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• Psria Grade C 

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:25th June,2025

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The overall purpose of the job:

• We are looking for an HR Intern to perform various administrative tasks and support our HR department’s daily activities.

Duties & Responsibilities:

• Update our internal databases with new employee information, including contact details and employment forms
• Prepare HR-related reports as needed
• Participate in organizing company events and careers days
• Assist with recruitment and onboarding process for new hires.
• Cross-collaborate with the team to enhance the operations of the department.
• Assist with human resources-related administration.
• Plan and coordinate HR events or functions.
• Maintaining an effective filing system and updating the internal HR database.
• Assist with the annual BBB-EE audit process.
• Assist with the implementation of Organisational Development and Employee Wellness initiatives.
• Assisting the HR Manager and Transformation Executive with ad hoc projects.
• Receiving HR-related queries and refer employees to the right member of the team.

Minimum qualifications and experience:

• A minimum of N6 /Diploma/Degree in Human Resources/Industrial psychology or related field
• Proficiency in Ms. Office: Excel, Word, and PowerPoint essential.
• Excellent organizational skills with an ability to prioritize important projects.
• Excellent communication and interpersonal skills, with attention to detail.
• Work well in the team and be able to drive individual assignments/projects.
• The ability to multi-task will be key for this role.
• Understanding of labor laws BCEA, LRA, EEA, SDA, BBB-EE

Attributes:

• Works well under pressure
• Works well as part of a team
• Great planning and organizing skills
• Analytically orientated
• Great negotiation skills
• Accurate and detail orientated

Deadline:27th June,2025

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Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• PSIRA registered - Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Driver's license
• Own Vehicle

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:27th June,2025