Hot Jobs at FNB South Africa

Job Description

• Analyses credit data to estimate degree of risk in extending credit or lending money
• Consults with management to assist in corporate planning
• Achieve year on year Total Consumer Revenue Growth as per the Branch Financial Performance Report for your Customer Portfolio
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional Credit service that exceeds customers' expectations through  proactive, innovative and appropriate solutions
• Assist internal sales partners with credit decisions and application of the credit policy.
• Build and maintain relationships with internal business partners
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Responsible for maximising cross sell opportunities through credit assessment and client portfolio analysis
• Assist internal sales partners with credit decisions and application of the credit policy and build and maintain relationships with internal business partners
• Ensure average approval turnaround time against target to ensure retention of clients.
• Analyse credit data to estimate degree of risk in extending credit or lending money by accessing credit applications
• Comply with governance in terms of legislative and audit requirements
• Responsible for the returns of daily stats
• Manage personal development to increase own skills and competencies

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Job Description

• Implements a program of technology projects to ensure that program goals are accomplished

Hello future Java Developer C2,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements.
• Work closely with the team / allocated individual in order to up skill knowledge and skills in Operations and Administration
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies and develop technical and business skills.
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

Additional Requirements

• Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
• 4 – 6 years’ experience in programming (Java).
• Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.
• System Design experience advantageous

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

go to method of application »

Job Description

• Implements a program of technology projects to ensure that program goals are accomplished

Hello future Java Developer C2 ,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements.
• Work closely with the team / allocated individual in order to up skill knowledge and skills in Operations and Administration
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• ncrease operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies and develop technical and business skills.
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

Additional Requirements

• Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
• 4 – 6 years’ experience in programming (Java).
• Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.
• System Design experience advantageous

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

go to method of application »

Job Description

• To provide specialist product advice.

Hello Future Product Specialist,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Life Assurance Team you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Drive execution and implementation of the life insurance risk products and initiatives
• Liaise with the data analytics and pricing team for insights critical to the products
• Prepare and present product proposals and reports for senior management and other stakeholders
• Challenge and review the current product features
• Regularly engage with the distribution and other business units within the FirstRand group
• Keeping abreast of changes and new legislation and developments in industries that may affect areas of specialization
• Draw on own technical and/or professional knowledge and experience to proactively develop alternatives and identify optimal best practice solutions for tactical problems

You will be an ideal candidate if you:

• Have strong technical, analytical and communication skills
• Have a minimum of 4 years’ experience in the financial industry, with a preference for the life insurance industry
• Have an actuarial background
• Are curious and have a passion for continuous learning and development
• Have the ability to combine conceptual thinking with pragmatic solutions

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious Analyse complex data sets
• Thrive in a collaborative environment

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Job Description

• To strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Sales and Service (Worcester), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure:

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive the achievement of customer migration by recommending solutions and improving efficiencies
• Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
• Define a sales strategy and delivery plans in support of the strategic business objectives
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
•  Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

You will be an ideal candidate if you:

• Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment  
• FAIS Accredited qualification (NQF level 6, 7 etc.)
• Exposure to Credit Applications in Agric space environment.
• RE qualification
• Credit Management exposure a must
• Have experience of dealing with high level customer queries
• Are not an unrehabilitated insolvent

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description

• To provide and maintain excellent customer service delivery to meet customer needs by offering efficient transactional day to day solutions  customer queries in line with Business Unit objectives
• Hello Future Customer Relationship Consultant,
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB HSL team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

• Provide and maintain excellent customer service delivery to meet customer needs by offering efficient transactional day to day solutions customer queries in line with Business Unit objectives
• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
• Drive sales across product and campaign initiatives to exceed set targets
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs

You will be an ideal candidate if you:

• Have a relevant NQF level 5-7 qualification, with at least 2 years relevant experience
• Have solid knowledge of Pivot tables and PowerPoint
• Reside in Cape Town, if not please, note that FNB will not assist with relocation expenses  
• Able to work independently  

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Are you interested to take the step? We look forward to engaging with you further. Apply now!

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  

• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

go to method of application »

Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.

Hello Future Data Scientist 

• Wecome to NB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.  
• As part of our team in Wealth and Investment (WI), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together to be a trusted partner that assist clients to achieve their investment goals 

Are you someone who can: 

• Ensure delivery of value-add outputs across the analytics value chain to enable business strategy 
• Utilise, create and refine analytical solutions/models to inform decision making in order to grow WI business 
• Develop analytical insights to solve business problems and apply innovative solutions to make improvements 
• Focus on providing optimal services and improving service delivery processes to meet our internal and external (clients) expectations. 
• Always frame your analytical solutions within the business context, as such always takes keen interest in what drives the business  

You will be an ideal candidate if you have: 

• Minimum Qualification - Relevant Degree in Maths, Stats, Engineering, Computer Science, Econometrics, Physics or Actuarial Science 
• Preferred Qualification - Honours Degree 
• Experience - 3 - 5 years’ experience in a data & analytics environment., of which 1 to 2 years ideally at junior specialist level with programming (SAS or SQL etc) 

You will have access to:  

• Opportunities to network and collaborate 
• A challenging working environment 
• Opportunities to innovate 

We can be a match if you:  

• Are adaptable and curious 
• Unlock the value of data meet its strategic objectives 
• Thrive in a collaborative environment and take full accountability of your responsibilities 

go to method of application »

Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.

Hello Future Data Scientist 

• Wecome to NB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.  
• As part of our team in Wealth and Investment (WI), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together to be a trusted partner that assist clients to achieve their investment goals 

Are you someone who can: 

• Ensure delivery of value-add outputs across the analytics value chain to enable business strategy 
• Utilise, create and refine analytical solutions/models to inform decision making in order to grow WI business 
• Develop analytical insights to solve business problems and apply innovative solutions to make improvements 
• Focus on providing optimal services and improving service delivery processes to meet our internal and external (clients) expectations. 
• Always frame your analytical solutions within the business context, as such always takes keen interest in what drives the business  

You will be an ideal candidate if you have: 

• Minimum Qualification - Relevant Degree in Maths, Stats, Engineering, Computer Science, Econometrics, Physics or Actuarial Science 
• Preferred Qualification - Honours Degree 
• Experience - 3 - 5 years’ experience in a data & analytics environment., of which 1 to 2 years ideally at junior specialist level with programming (SAS or SQL etc) 

You will have access to:  

• Opportunities to network and collaborate 
• A challenging working environment 
• Opportunities to innovate 

We can be a match if you:  

• Are adaptable and curious 
• Unlock the value of data meet its strategic objectives 
• Thrive in a collaborative environment and take full accountability of your responsibilities 

go to method of application »

Job Description

• To plan, direct and coordinate a programme of projects to ensure programme goals are met and that projects are executed as expected.
• Provide direction to achieve strategic or operational goals through collaboration and driving delivery and integration of related projects to achieve stakeholder requirements and meet organisational objectives.

Hello future Programme Manager.

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy.
• Deploy integrated risk management, governance, and compliance frameworks throughout area of responsibility.
• Identify and participate in activities that are appropriate for own development as a life-long learner.
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.
• Demonstrate leadership behavior through personal involvement, commitment and dedication in support of organisational values.
• Compile reports that track progress and guide business to make informed decisions.
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership.

Qualifications and Experience

• Minimum Qualification - Completed relevant undergrad degree/diploma.
• Preferred Qualification - Project management certification
• Experience - 5-10 years’ IT project/programme management experience

We would love to see applicants who can:

• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand.
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
• Monitor actual project progress and resolve issues speedily to enhance effective client service delivery.
• Design integrated programme plans, identify resources for execution purposes, implement, identify risks, and apply associated project.

Responsibilities:

• Manage the project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives.
• Lead indirect teams by providing a meaningful context, setting performance standards and educating on process.
• Maintain and build relationships for purposes of expectation management and project reporting.
• Manage the quality of delivery in line with predefined quality standards, procedures, SLA’s and project plans to ensure customer goal achievement.
• Implement and use governance and compliance procedures and processes effectively to identify and manage risks.
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives.
• Assist with the creation of change management plans and implement these to maximise the adoption and/or usage and minimise resistance.
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements.

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Job Description

• To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints

Hello Future, Project Governance Manager

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• This role is different from your traditional Project manager role. In the Dynamic Decisioning Project Management Office we are looking for someone help keep order by ensuring adherence to the organization’s project management practices and enhancing practices to make the team one that is a cut above the rest.

Your responsibilities will include the following:

• Ensures Adherence to the PDO frameworks which include internal audits of projects,
• ensuring accurate capture of time from teams logging against projects.
• Project onboarding in the area,
• Identifying and implementing operating procedures,
• Jira and confluence tool adoption and enhancement ways of working.
• Project office reporting
• Scorecard reviews and updates.
• Department Project KPI tracking and reporting.
• Release communications to Business stakeholders on the benefits of the projects landed for the month.

Are you someone who can:

• Work alongside Senior staff to get results
• Drive output to get desired results
• Be unphased by Administration functions and find ways to automate.
• Use your years of project management experience to make processes better for project and programme managers
• Can do smart Reporting
• Always find ways of winning (Solution driven)
• Look at ways to optimize and track costs effectively

You will be an ideal candidate if you: 

• Have a B - Degree
• Have a P3O (Project, Programme and portfolio offices) certification
• 5-7 Project management experience
• Ability to negotiate and be assertive with people on all levels.
• JIRA and Confluence Tool experience

You will have access to: 

• Opportunities to network and collaborate.
• Innovate and see innovations come to fruition.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description

• Hello Future Business Intelligence Analyst II
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To understand the business environment and requirements in order to analyze data and provide relevant    analytical and quantitative insights to business for operational, tactical and strategic decisioning.

Are you someone who can:

• Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
• Integrate data assets (i.e. outcomes from data science and, data and analytics teams) to business.
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
• Resolve queries as and when required (medium to complex data extracts).
• Liaise with Business Analyst and relevant stakeholders to produce BI business requirement (BRS) documentation and submit to relevant stakeholders for sign off.
• Provide business summaries to enable more effective strategic, tactical, and operational insights and decision-making.
• Analyse derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers for business and operational informed decisions.
• Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
• Involvement in new projects, design, define and document the Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
• Provide support in setting the intellectual agenda for the team (in consultation with the necessary stakeholders) and creating conceptual frameworks across multiple projects.
• Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
• Provide expertise to relevant stakeholders in area of specialization.
• Maintain BI repository.

You will be an ideal candidate if you: 

Minimum Qualification: 

• Bsc Information Technology
• Experience: 
• 3/5 years experience
• SQL Server- solid understanding of Data Base Management (DBMS) and TSQL
• PowerBi
• SSIS
• Extract, transform and load processes 
• Exposure to SAS, Teradata, Hadoop and Ab-Initio would be advantageous. 

You will have access to: 

• Opportunities to network and collaborate.
• Challenging work environment.
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  

• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

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Job Description

• To manage allocation and quality of work within area of responsibility
• Control expenditure and identify process improvements to contain and reduce costs
• Creates solutions to meet customer demands
• Deliver internal and external customer service excellence through adherence to quality service standards
• Manage risks in own area of responsibility
• Ensure development and continuous value add improvement to operational processes
• Manage team delivery against goals in the area of responsibility
• Manage performance moderation, disciplinary action, recognition, and retention processes in line with HR policies and procedures
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
• Ensure skills are transferred in specific functions
• Ensure conflict resolution and respond to any complaints or concerns
• Set relevant stretch goals for team and motivate achievement
• Collate, manage, and report on daily, weekly, monthly operational progress as aligned to strategic objectives
• Track, control, and influence activities with the specific aim to increase and improve operational efficiencies and do Call Quality Management (CQM) through random sampling of call monitoring, for the industry
• Manage the core processes and ensure that the correct procedures are applied, and transactions / procedures are processed and followed by the team

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Ensure system, process and efficiency improvements (including innovations)
• Analyse system technical requirement
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Compile reports that track progress and guide business to make informed decisions
• Manages risks in own area of responsibility
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

Requirements:

• Relevant IT Qualification
• 2-5 years' experience in a similar role
• Exposure to Java programming language
• Exposure to SQL and mySQL Databases
• Integration patterns rest API, webservices
• Exposure to UML modelling and creating diagrams
• Advantage to have experience with Agile methodologies
• Exposure to AI tools is an added advantage

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Job Description

• Responsible for providing the direction and managing the creative process of a specialist team.

Hello Future Product Manager 

• FNB Connect and Service Provider is looking for a dynamic and highly driven Product Manager to join their team. The successful applicant will be responsible for providing the direction and managing the creative process of a specialist team.

Are you someone who can: 

• Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Develop a product strategy aligned to business strategy to ensure business growth and sustainability.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement and maintain sound business processes that minimize FNB risk and deliver quality requirements specifications.
• Findings that arise as a result of internal or external audit and client management and risk.
• Manage designated product development projects from inception to final execution, including post implementation evaluation.
• Initiate and manage market research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
• Explore local and international markets for new products and trademarks in order to expand and strengthen the business' market position.
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
• Manage own development to increase own competencies.

You will be an ideal candidate if you have: 

• BCom Degree or Related Qualification
• 5 – 7 years of experience in the Product space
• 3+ years at Managerial level
• Relevant experience within Commercial Banking, Telecommunications and FMCG would be ideal

You will have access to: 

• Opportunities to network and collaborate
• Challenging work environment
• Opportunities to innovate

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Adaptable, curious and willing to learn.
• Passionate in providing insights.
• Thrive in a collaborative environment.

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Job Description

• To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

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Job Description
Dear Future Sales Call Centre Agent

• The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential customers discover the best solution to ensure that the customers’ needs are fulfilled

Are you someone who can:

• Achieve and exceed sales targets.
• Sell a range of Value-Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall etc.
• Based on business requirements, Telesales Representatives may be required to move between campaigns.
• Ensure a needs analysis is done, to understand the customer need (fit for purpose solution)
• Adhere to The Engine Room’s requirement of maintaining 4 hours talk time and overall productivity time of 7 hours.
• Provide accurate, suitable and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.
• Capitalize on upsell and cross sell opportunities.
• Ensure quality standards are maintained by adhering to relevant sales scripts.
• Maintain a minimum of 90% QA score at all times.
• Maintain and enhance The Engine Room’s reputation through quality sales and correspondence.
• Ensure the correct/ most accurate lead outcome is selected on all leads.
• Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.
• Ensure that all TCF and compliance obligations are met.
• Adhere to The Engine Room processes, including First Rand Policies & Procedures.
• Ensure that during employment within The Engine Room, that you remain Fit & Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5, Class of Business etc).
• Keep up to date with product changes and market trends.

You will be an ideal candidate if you:

• Have Matric
• Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
• Fluent in English
• Minimum 12 months telesales experience
• Having an insurance background would be beneficial
• Service and Maintenance sales experience

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Have a proven successful sales track record.
• Thrive in a collaborative environment

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Job Description

• To partner with the business in the provision of financial expertise and advice and develop supporting processes that continuously enhance the delivery of financial services.
• Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
• Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Manage and monitor the applications and effectiveness of the business's financial information systems.
• Coordinate the budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
• Record, interrogate and manage costs with associated drivers in the production, analysis and use of information for decision-making in the business.
• Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
• Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
• Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
• Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
• Review and prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

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Job Description

• Work as a Learner in various selected departments to gain work experience and an overall understanding of the financial industry.
• Development of a service culture which builds rewarding relationships proposes innovations and allows others to provide exceptional client service.
• Establish and manage a high level of organisational co-operation in order to ensure a professional service delivery.
• Provision of innovative, cost-effective sourcing solutions that market and promote FRG as an employer of choice.
• Ensuring the practice is embedded throughout the business by overseeing documentation and continuous knowledge management and improvement thereof.
• Comply with governance in terms of legislative and audit requirements.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Manage own development to increase own competencies.

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Job Description

• To provide specialist solution advise and to design a solution that best meets the needs of the client To coordinate the implementation of the designed solution, managing the project implementation across the relevant business units

Responsibilities: ​

• Prevent losses as result of incorrect business solutions.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Execute or Provide assistance with pricing/costing of solutions or business cases.
• Provide advice, assistance or actively participate in formulating and presenting new business or client solutions or proposals to relevant stakeholders. 
• Maintain knowledge on relevant legislative amendments and industry best practices in relation to specific solution requirement.
• Formulate solutions in response to the business vision, mission and objectives, product house and customer requirements and industry initiatives.
• Design a solution which best meets the needs of the client and coordinate the implementation of the designed solution, managing the project implementation across the relevant business units.
• Investigate new solution development and enhancements and assist with preparation of business cases and assist with the specifications thereof.
• Active participation with applicable industry players to ensure standards are set and adhered to.
• In consultation with the product houses and Relationship Managers, design, develop and implement banking solutions that comprise of products from across the FirstRand Group.
• Obtain a thorough analysis of the client's business, process and systems requirements and obtain industry knowledge and understanding of the assigned market segment.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement and maintain sound business processes that minimize FNB risk and deliver quality requirements specifications.
• Comply with governance in terms of legislative and audit requirements.

Minimum Requirements and Experience

• Solution viability assessment and business case orientation
• Strong understanding of business process definition and re-engineering requirements
• Moderate understanding of project management and system, data or business testing requirements principles
• Experience in documenting and implementing projects/ initiatives in line with business vision and strategy
• Experience in the analysis and compilation of business information and intelligence
• Strong knowledge and use of design process tools (e.g. Visio, Firstmap)
• Bachelor's Degree
• 3-5 years of similar intermediate business solutioning role