Hot Jobs at Guardrisk

Role Purpose    

• What is a Learnership? A Learnership is a structured programme that provides an opportunity for you to gain theoretical knowledge and practical experience in the workplace. Our Learnership programme will enable you to obtain a Short Term and Long Term Insurance NQF Level 4 qualification which is INSETA and SAQA recognised. Being a part of our Learnerships opens you up to career paths such as Claims and Operations. Although completion of the Learnership does not guarantee full time employment, it allows invaluable experience for you to kick-start your career! Should you be successful, you will be employed for a period of twelve (12) months, with a monthly stipend of R5 500.

Requirements    

• Only South African citizens aged between 18-25 are eligible to apply 
• Applicants must have passed Grade 12 or NQF level 4
• Applicants must have passed pure Maths 60% or Mathematical literacy 70% 
• Applicants must have passed English 65% 
• Applicants must be currently unemployed 
• Applicants must have not participated in a learnership before

Duties & Responsibilities    

• PROCESS Participate actively in classroom sessions and practical onthejob training, aligning tasks with the requirements of the learnership program. Develop a deep understanding of the companys products, policies, and procedures, crucial for successful onthejob training activities. Compile a comprehensive portfolio of evidence, meticulously prepared for submission to SETA. Maintain detailed logbooks for workbased learning, ensuring a thorough record of practical experiences. Successfully complete formative and summative assessments, achieving the required proficiency level. Demonstrate adeptness in utilising company systems and grasping operational processes, ensuring efficient workflow.
• CLIENT Foster and nurture relationships with clients, internal, and external stakeholders, cultivating a network built on trust and respect. Adhere to service level agreements for clients and stakeholders, managing expectations effectively. Provide recommendations for enhancing client service and ensuring fair treatment, proactively improving service quality. Participate in a culture promoting meaningful relationships, encourage open feedback, and uphold exceptional client service standards. Monitor and enhance turnaround times and quality standards, swiftly resolving issues to elevate client service delivery. Drive the achievement of client service delivery goals, aligning with predefined standards for expert advice and service. Manage client queries efficiently, ensuring accurate resolution and utilising feedback to refine client service and operational processes.
• PEOPLE Building strong relationships and fostering positive expectations among colleagues. Continuously enhance expertise in industryspecific knowledge, applying it effectively in specialised areas. Positively influence and support change initiatives. Encourage a culture of innovation, actively developing, sharing, and implementing new ideas within the team. Promote a workcentric mindset, emphasising productivity, service excellence, and quality management. Take ownership of career development, proactively driving personal and professional growth opportunities. Exhibiting the core organisational values consistently.
• FINANCE Identify solutions to enhance costeffectiveness and operational efficiency, driving financial prudence. Escalate unresolved policy and governance compliance issues, facilitating thorough investigation and resolution. Participate in risk identification processes, communicating recommendations effectively in relevant forums.

Competencies    

• Examining Information: Analyses and processes information asks probing questions strives to find solutions to problems.
• Interacting with People: Is lively and projects enthusiasm is talkative in making contact is focused on interacting and networking with people.
• Articulating Information: Is articulate in giving presentations is eloquent and explains things well projects social confidence when articulating information.
• Thinking Positively: Is optimistic and positive recovers easily from setbacks and obstructions is jovial and projects cheerfulness.
• Embracing Change: Copes with change and variety tolerates uncertainty and ambiguity adapts to new challenges.
• Team Working: Works participatively with others is democratic and encourages team contributions collaboratively involves others in decisionmaking.
• Following Procedures: Conforms and adheres to rules closely follows instructions and procedures minimises risks by sticking to processes.
• Upholding Standards: Behaves ethically and justly is discreet and maintains confidentiality meets commitments by acting with integrity.

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Role Purpose    

• The purpose of this internship is to provide you with industry exposure and learning opportunities for individuals interested in pursuing a career in the financial services and insurance sector. As an intern, you will play a key role in supporting various departments, such as underwriting, claims, risk, and finance, among many others. You will have the chance to apply theoretical knowledge to real-world scenarios, gain insight into industry best practices,develop an understanding of our products, customer needs, and market trends. Although completion of the Internship does not guarantee full time employment, it allows invaluable experience for you to kick-start your career! Should you be successful, you will be employed for a period of twelve (12) months, with a monthly stipend of R8 500.

Requirements    

• Only South African citizens are eligible to apply
• Applicants must hold a degree 
• Applicants must be currently unemployed
• Applicants must have not participated in an internship before
• Proficient in Microsoft Office

Additional Information

• Please attach a copy of your qualification and academic results Please note that we will not accept any emailed applications, all applications should be submitted online. If you require any further information, please contact the recruiter. You can expect feedback on your application within 4-6 weeks of the closing date.

Duties & Responsibilities    

• CLIENT Foster and nurture relationships with clients, internal, and external stakeholders, cultivating a network built on trust and respect. Adhere to service level agreements for clients and stakeholders, managing expectations effectively. Provide recommendations for enhancing client service and ensuring fair treatment, proactively improving service quality. Participate in a culture promoting meaningful relationships, encourage open feedback, and uphold exceptional client service standards. Monitor and enhance turnaround times and quality standards, swiftly resolving issues to elevate client service delivery. Drive the achievement of client service delivery goals, aligning with predefined standards for expert advice and service. Manage client queries efficiently, ensuring accurate resolution and utilising feedback to refine client service and operational processes.
• PEOPLE Building strong relationships and fostering positive expectations among colleagues. Continuously enhance expertise in industryspecific knowledge, applying it effectively in specialised areas. Positively influence and support change initiatives. Encourage a culture of innovation, actively developing, sharing, and implementing new ideas within the team. Promote a workcentric mindset, emphasising productivity, service excellence, and quality management. Take ownership of career development, proactively driving personal and professional growth opportunities. Exhibiting the core organisational values consistently.
• FINANCE Identify solutions to enhance costeffectiveness and operational efficiency, driving financial prudence. Escalate unresolved policy and governance compliance issues, facilitating thorough investigation and resolution. Participate in risk identification processes, communicating recommendations effectively in relevant forums.

Competencies    

• Examining Information: Analyses and processes information asks probing questions strives to find solutions to problems.
• Interacting with People: Is lively and projects enthusiasm is talkative in making contact is focused on interacting and networking with people.
• Articulating Information: Is articulate in giving presentations is eloquent and explains things well projects social confidence when articulating information.
• Thinking Positively: Is optimistic and positive recovers easily from setbacks and obstructions is jovial and projects cheerfulness.
• Embracing Change: Copes with change and variety tolerates uncertainty and ambiguity adapts to new challenges.
• Team Working: Works participatively with others is democratic and encourages team contributions collaboratively involves others in decisionmaking.
• Following Procedures: Conforms and adheres to rules closely follows instructions and procedures minimises risks by sticking to processes.
• Upholding Standards: Behaves ethically and justly is discreet and maintains confidentiality meets commitments by acting with integrity.

go to method of application »

Role Purpose    

• Responsible for the coordinating the evaluation of the claims oversight and monitoring within the Technical Claims team and other stakeholders to ensure that all technical support functions are executed timely and in accurate manner. To support Technical Claims executive and Technical Claims Specialist with monitoring and tracking the progress of all allocated tasks and responsibilities. To ensure compliance and implementation of policies and procedures, organise and plan team projects to meet deadlines.

Requirements    

• Matric
• Computer Literacy(MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• Legal Qualification/Relevant qualification
• At least 1 year in a technical claims environment 
• Intensive knowledge of insurance products 

Duties & Responsibilities    

• Provide administrative support to the Technical Claims Team
• Dealing with customer and stakeholder enquiries, monitoring the progress of execution and ensuring that all claims are dealt with swiftly and efficiently
• Ensuring that OSTI/Arbitration and representations are dealt with swiftly and efficiently
• Keeping the team up to date with any process changes
• Liaising with external parties, to ensure that the team has the necessary information to make informed decisions about any claims
• Assisting with the day -to – day management of the claims oversight and monitoring, ensuring that it is as efficient as possible
• Ensuring that all documentation is collected, and the customer levels and SLAs are maintained
• Organise and manage the processes within the team
• Analyse claims data and trends
• Monitor and manage the team’s delivery and execution
• Ability to effectively communicate via phone and email
• Duties are completed accurately and delivered with high quality and in a timely manner
• Planning and accomplishment of goals with a degree of creativity and latitude
• Provide support to the Technical Claims Specialist
• Take dictation and accurate minutes of meetings
• Generate reports and handle multiple projects
• Develop administrative staff by providing information and oversee/supervise the work of junior staff
• Contribute to team effort by accomplishing related results needed
• Carry out administrative duties such as filing, typing, copying etc
• Write letters and emails on behalf Technical claims specialist
• Maintain computer and manual filing system and co-ordinate office procedures
• Develop and update administrative systems to make them more efficient
• Resolve administrative problems, receive, sort and distribute emails and manage team appointments

Competencies    

• Good interpersonal skills
• Negotiation skills
• Communication skills
• Attention to Detail
• Ability to work under pressure
• Team player