Hot Jobs at HyperionDev

ABOUT THE ROLE 

• We’re looking for an ambitious bookkeeper to join our growing Finance Department. You will ensure the finance system is kept accurate and up to date in order for the team to compile and review the management accounts and statutory filings on a periodic basis.
• The ideal candidate is comfortable working in a multi-currency environment focusing on all aspects of accounting including, but not limited to, accounts receivable, accounts payable, VAT, and bank transaction processing. It is critical that you’ve had experience in these areas at scale before.
• You will work side-by-side with a team of Accountants and various stakeholders across the business. We want to see a committed and approachable individual and be impressed with your ambition, willingness to learn and your strong technical abilities. You should be excited about not just working really hard in a rapidly growing company, but building it with a sense of ownership. You must be ambitious and want to make a mark on this world greater than anything you have done to date.

RESPONSIBILITIES

Responsibilities include the following, but is not limited to:

• Accurate and timely capturing of supplier invoices in Xero
• Accurate capturing of VAT for all transactions
• Accurate cost and department code allocation
• Liaising with various departments to ensure approval of invoices
• Draft payment schedules
• Process and reconcile bank statements and credit card transactions
• Review and ensure accurate processing of customer invoices
• Accurate allocation of customer receipts to customer invoices
• Periodic review of accounts receivable and follow up on outstanding invoices
• Review proposed customer refunds
• Maintain accurate, complete and up to date supplier and customer information on Xero
• Monitoring finance mailboxes for invoices and payments required
• Process employee expense reimbursements
• Maintain a complete filing system of accounting data and records
• Support Accountants with month-end close
• Assist with annual audit pack preparation
• Assist with Ad-hoc tasks and projects as required

REQUIREMENTS

Minimum:

• Minimum 4 years of bookkeeping or accounting experience
• Post Matric or equivalent qualification in Bookkeeping, Accounting, or a related field
• Strong written, verbal communication skills and interpersonal skills
• Excellent organisational skills
• Ability to manage multiple tasks and deadlines
• Excellent numerical skills
• Possess a high level of attention of detail

Preferred: 

• Xero and G-suite experience is preferred
• Exposure to a fast-paced, start-up environment
• Based in Cape Town

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ABOUT THE ROLE 

• We are looking for knowledgeable Financial Manager to drive the financial operations of the company. 
• In this role you will work under and directly report to the Head of Finance in financial reporting and analysis of the business, preparation of financials for management or audit, budgeting and forecast modelling, supporting compliance, revenue and cost analysis and tax planning. 
• You will be part of a passionate and dedicated Finance team, supported by an external accounting firm/specialist where needed. 
• This is a unique opportunity to join one of the largest education technology startups in Africa and directly support our management team in key decision-making. 
• Please note: This is a full time permanent role. 

RESPONSIBILITIES

• Oversee preparation of monthly management accounts within agreed timeframes
• Preparing regular operational cash flow forecasts
• Analyse and review data submissions to local and national authorities
• Ensure sales invoicing processes are adhered to and all invoices are correctly processed
• Responsible for maintaining accurate and complete financial records - overseeing and reviewing transactions, with hands-on intervention when necessary. 
• Manage the debtors and creditors ageing
• Monitoring KPIs to identify trends and provide recommendations for improvements
• Oversee balance sheet reconciliations
• Drafting the financial information for R&D tax credit submissions
• Manage the Fixed asset registers
• Reviewing payroll and monthly payment runs.
• Drive the continuous improvement of end-to-end accounting practices
• Support in preparing for and meeting statutory, regulatory and investor reporting requirements.
• Supporting the annual financial audit and preparing the annual accounts
• Submitting annual returns for UK and SA companies
• Preparing Company tax computations
• Ensuring statutory returns are accurate and submitted timeously

REQUIREMENTS

Minimum:

• Accounting or similar degree
• At least 5 years of financial accounting experience
• At least 2 years of experience managing or supervising a team
• Experience and understanding of applicable financial standards, regulations and compliance requirements
• Strong understanding of South African VAT, PAYE, UIF, SDL requirements
• Experience in managing Accounts Receivable and Accounts Payable
• Exceptional attention to detail
• Excellent written and verbal communication skills
• High level of planning and organisation skills
• Ability to handle sensitive, confidential information

Preferred: 

• CA/ACCA/CIMA qualification
• Experience using Xero or an equivalent accounting system
• Experience and understanding of UK tax requirements
• Exposure to US accounting and tax practices
• Prior experience in the tech or education industries.
• Experience creating and maintaining financial models
   

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ABOUT THE ROLE 

• Our Programming Lecturers have a niche skill-set that is at the intersection of technical coding skills and teaching / mentorship abilities.
• To excel in this role, you must be excited at the prospect of helping the world write better code.You must be passionate not just about coding or technology, but also about introducing new learners to the power and potential of programming. You must feel strongly about improving the quality of coding education, and be highly motivated to see your students succeed, knowing that your work is creating a real impact on the lives of your students.
• Coding is one of the hardest skills to master and this is the perfect opportunity to equalise the tech skills gap in South Africa. Patience, extremely strong verbal and written communication skills, and strong technical knowledge are essential prerequisites for this role. You must have a proven track record in helping students learn how to code, be it as a peer mentor, school teacher, university lecturer, or online tutor.
• Apart from teaching students code at our physical campus (full-time or part-time), you will also get a chance to  work with leading coding education providers from around the world to provide expert code review to international students and tech teams. This includes feedback on code quality, structure, efficiency, and conformity to conventions - a much deeper level of review than simply marking the submitted code as 'right' or 'wrong'. Our coding educators progress along a structured growth pathway and receive continuous professional development opportunities to help them specialise in particular software development tracks over time. They also receive opportunities to work with elite partners from around the world on the newest technology stacks, ensuring that they can learn from and work alongside the best in global tech.

RESPONSIBILITIES

• You will support our learners by guiding them on their course content and coding projects, holding group lectures, and helping solve student queries. You will be part of a team building the most affordable code-learning experience to remove existing barriers to accessing coding education, and teaching these skills to people from diverse cultures and backgrounds.In this role, a typical day would include some or all of the following:
•  
• Delivering the HyperionDev course content in the form of lectures and workshops in line with lecturing schedules
• Support Senior Lecturers and Learning Design with developing lecture content, mini-lessons, presentations on a weekly basis as per a structured learning path and in response to student needs
• Assisting with the identification and implementing of new strategies for improving overall pedagogy and quality of lectures 
• Reviewing and updating course content and teaching methods in accordance with strategies that senior lecturers and managers have developed
• Supporting the curriculum planning
• Take part in the planning and execution of Lecturing Schedules under the guidance of senior lecturers and management

REQUIREMENTS
Minimum

• Has completed a HyperionDev bootcamp/Cyber Security certification or related  or similar bootcamp, or has at least 6 months to a year coding experience.
• 6 months of teaching, tutoring or mentoring experience
• Excellent written and verbal communication skills
• A problem-solving and positive attitude
• Functions well independently
• Fast learner, meticulous attention to detail
• Ability to craft, collate and maintain student data for informing pedagogical processes
• Start-up mentality and the desire to see the team succeed
• An interest in education, particularly coding and tech education
• Demonstrable knowledge of the following tech stacks broken down as below:
• Cybersecurity
• Python
• Git
• Bash
• Linux
• Network management
• Ethical Hacking and penetration testing
• Application security management
• Log analysis
• Ability to start work from 2 pm to 11 pm SAST (UTC+2) to accommodate our part-time and international students. If lecturing to our onsite students, you will be expected to work from 9 am to 6 pm SAST (UTC+2) as you will be delivering to full-time students.

Preferred 

• Holding a degree or diploma in Computer Science, Information Systems, Computer Engineering, CompTIA A+/N+ or equivalent and ISC2 CC or equivalent 
• 2+ years of teaching experience in Cybersecurity
• Experience designing and developing interactive learning experiences
• Active involvement in local and international tech communities
• Professional experience working with any one of the tech stacks listed under the minimum requirements
• Experience providing guidance on academic interventions to improve student progression
   

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ABOUT THE ROLE 

• As a Business Development Manager at HyperionDev you will help our organisation remain competitive by acquiring new accounts for our corporate training and learnership offerings, having a major strategic impact on the long-term success of the company. As a BDM you will lead and oversee the development and growth of profitable new business; develop and maintain effective key customer relationships as well as ensure business growth through directing and managing business development activities.
• We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth by boosting sales and forging strong relationships with clients. We are looking for a talented, customer-obsessed strategic business development manager  to help shape the future of new exciting partnerships at HyperionDev
• As a Business Development Manager at HyperionDev, you will work within the B2B team to build, influence and manage our strategic partners and drive revenue growth. At HyperionDev,  you will be at the helm of one of the world’s fastest growing tech startups. 

To excel in this role, you should be 

• Customer obsessed and passionate about delivering results
• Strong organisational skills and detail-oriented
• Excellent communication and presentation skills
• Passionate about technology with a general thirst for significant interest in new platforms and channels
• Bright, motivated and driven, with the motivation to lead by example
• Positive thinker, with a can-do attitude
• Reliable, flexible and cooperative
• Innovative and creative, with a concise, precise and effective approach to problem solving and the ability to develop, deliver and evaluate brilliant ideas
• Personable and approachable, with an enthusiastic and motivational nature and an overall passion for excellence

RESPONSIBILITIES

• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets.
• Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business.
• Develop new business and long term account opportunities through prospecting and cold calling.
• Initiate relationships with Heads of HR, Heads of Learning & Development, Heads of Technology, Decisions Makers, and Start up Founders and owners
• Develop sales presentations, conduct seminars and participate in meetings with clients and external vendors.
• Complete proposals, follow up on submissions and close business. Be aware of organisational growth initiatives regarding market and target customer segments, and the company’s potential to meet customer needs.
• Take responsibility for growing revenue as well as the day to day management of partnership accounts. Work as a team to consistently meet/exceed sales quotas within a specified time frame.
• To understand the features and benefits of all HyperionDev product offerings in order to successfully promote these to customers. Where necessary, to liaise with other key personnel and departments to deliver the strongest possible commercial and strategic offering
• Develop, coordinate and implement marketing plans designed to maintain and increase existing business and capture new opportunities.
• To seek advice and guidance from the Head of Partnerships to ensure reporting utilises the right metrics, delivers robust insight, includes clear actions and relates clearly to achievement against agreed objectives.

REQUIREMENTS
Minimum

• Minimum 3 years corporate solution sales experience, preferably into the Learning and Development client space
• Experience in selling Learnerships or corporate training programmes into enterprise level employers
• Must be extremely effective at initiating high-level contacts and have strong presentation skills to close the sale
• Creativity and ingenuity in developing successful sales strategies; have a working knowledge of the industry along with a pulse on what is forthcoming
• Ability to generate leads and build business in a wide-open market
• Possess growth-oriented philosophy and be able to manage growth responsibly.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
• Solid experience with CRM software (e.g. Nutshell, Salesforce, HubSpot) and Google Suite (particularly Google Sheets)
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Impeccable attention to detail
• BA/BS degree in Business Administration, Sales or relevant field from a reputed university

Preferred 

• 5+ years experience in B2B enterprise sales within a tech startup
• Knowledge of the B-BBEE codes, education, and SETA framework
• Prior experience within a fast paced EdTech company
• Have delivered results with a resilient, entrepreneurial spirit

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ABOUT THE ROLE 

• HyperionDev is seeking a dynamic and experienced Head of Studio & Traffic to lead both the creative process and the effective management of our team’s workflows. In this role, you will oversee all creative elements—ranging from visual design and copywriting to campaign production—and ensure their timely delivery across our website, emails, social media, advertising, and printed materials.
• You will be integral to keeping the studio running smoothly, allocating resources, setting priorities, and ensuring that all work is completed on schedule and to the highest quality. This role requires a dual focus: on one hand, driving the creativity and innovation behind our marketing content, and on the other, maintaining operational efficiency to keep everything moving forward seamlessly.
• Your work will support the Product Marketing team by ensuring that our creative outputs resonate with potential HyperionDev students, inspire them to join our bootcamps, and effectively share the success stories of our graduates. The Head of Creative & Traffic will manage the full lifecycle of creative briefs—from conception to execution—and ensure all projects align with HyperionDev’s brand and quality standards, supporting both local and international campaigns.
• We are looking for a highly organised, proactive problem solver with excellent project management skills, who is comfortable juggling multiple priorities and collaborating across various teams. The ideal candidate will thrive in a fast-paced, innovative environment that values both operational excellence and creative exploration.

RESPONSIBILITIES

• Lead the creative studio, managing both the creative vision and the operational flow of work, ensuring a balance between quality and efficiency.
• Direct and oversee the team’s workflow, effectively “trafficking” tasks to manage resources and ensure that projects are completed on time and to high standards.
• Develop and implement SOPs, tools, and processes that streamline creative operations and drive efficiency across the Product & Performance Marketing teams.
• Act as the main point of contact for receiving briefs from external partners, internal marketing, and other cross-functional teams, ensuring clarity and setting expectations for deliverables.
• Maintain a high level of creative quality while driving operational consistency—overseeing the production and delivery of assets for partner marketing programs locally and internationally.
• Measure and report on the productivity and performance of the creative team, using insights to enhance team effectiveness and the quality of outputs.
• Collaborate closely with designers, copywriters, and other creative professionals to ensure alignment with partner guidelines and creative standards.
• Balance the demands of creative excellence with operational effectiveness, ensuring all deliverables meet brand standards and are produced within set deadlines.
• Maintain and optimize core marketing processes, updating documentation, and ensuring all creative procedures are aligned and streamlined.
• Provide exceptional project management and prioritisation skills to keep projects on track, while introducing software tools to enhance collaboration and productivity.
• Lead ongoing optimisation efforts for our website, paid media, and social media, ensuring that all creative assets are engaging and strategically deployed.

REQUIREMENTS
Minimum

• 4+ years of work experience as a traffic manager in a mostly digital environment
• 2+ years of experience actively involved in setting the creative direction for a large consumer or business-facing brand, driving creative / studio teams
• A qualification in digital marketing, creative writing, journalism or a related field
• Excellent written communication skills, an understanding of persuasive selling and near-perfect verbal communication skills
• Experience using project management software and capacity analysis to improve team output whilst building in quality assurance and checklists for completeness
• Practical experience with briefing content to a creative studio of copywriters and designers to pull pieces together, including contracting 3rd parties where required
• Strong knowledge of digital marketing and its key success metrics
• Working knowledge of Google Analytics and popular email marketing platforms and solutions like Sendgrid, Intercom or Klaviyo
• A track record of exceeding targets and strong Marketing career ambition 
• A highly organised and structured individual who can function in the eye of the storm and bring calm to a high-paced work environment
• Detailed understanding of Social Media Marketing, Comms and PR

Preferred 

• 6+ years of traffic management experience, coordinating digital assets and campaign collateral at scale in a high-profile marketing or advertising agency
• A portfolio demonstrating excellent copywriting skills, design skills and / or video production skills to support high volumes of content production to high standards
• Experience implementing new or repurposing existing project management software to create significant improvements in workload and pipeline efficiency
• Technical platform abilities around social media scheduling tools, email marketing platforms and tracking & measuring tools (Google Analytics, Google Tag Manager)
• Experience in PR and Communications management is a plus

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ABOUT THE ROLE 

• As a Copywriter you’ll use your strong copywriting and editorial skills to create content that brings to life our positioning and fuels thought leadership, drives engagement and generates inbound leads to build the sales pipeline.  A portfolio of written work that demonstrates your abilities is a must-have for this role.
• Working with internal experts, you’ll have a rare opportunity to create truly meaningful content –– helping customers understand how to start and change their careers for the better. You’ll partner closely with Design, Product Marketing, Email Marketing, and more to drive student understanding and action.
• We’re looking for someone who can bring big, bold conceptual ideas to the table, have their finger on the pulse of the latest social media and content trends, and easily write copy across a variety of formats and consumer touchpoints, especially email, websites and landing pages, PR, blogs, social and video. You should be able to apply data and user research insights to copy development, and be comfortable with fast-paced iterations and adjustments based on feedback.

RESPONSIBILITIES

• Create clear and appealing communication of our company identity and brand story
• Ideation and research for our Content Marketing alongside the Content Marketer and Email Marketer
• Regular writing of SEO optimised blog posts
• Create copy for email, social media and video
• Produce copy for performance marketing needs, from Facebook and Tik Tok ads to Youtube videos
• Ongoing improvement of the content (and results) on our website
• Create engaging content for our Social Media
• Perform the day-to-day community management of our social media channels
• Optimise the results from all our email campaigns
• Optimise Brand Awareness and our Thought Leadership
• Use data analysis (Google Analytics, our CRM, and other sources) to inform your decisions
• You may not know what CRO and A/B tests are, but you're going to read up on them right after reading this

REQUIREMENTS
Minimum

• 2-3 years of work experience as a copywriter or content editor
• 1+ years of experience actively involved in the brand messaging for a large consumer or business facing brand
• A qualification in creative writing, journalism, marketing, English, or a related field
• Perfect written communication skills, and near-perfect verbal communication skills
• A track record of exceeding targets and ambition
• Strong knowledge of digital marketing as a whole
• A working knowledge of Google Analytics and other data analysis tools
• Practical experience with SEO

Preferred 

• 3+ years of copywriting experience, including experience in thought leadership, brand messaging, and co-ordinating the rebranding of a company
• A track record of excellent brand-writing skills, evidenced by creative awards and public accolades
• Experience writing copy for a brand that reaches hundreds of thousands of consumers monthly
• Experience as an editor of a large-scale digital marketing platform (eg a blog, website)

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ABOUT THE ROLE 

• We are looking for an experienced and dynamic Head of Bids and Proposals to join our team at HyperionDev in South Africa. You will play a crucial role in driving our mission to expand access to quality tech education across the continent and beyond. Your expertise will be essential in managing a team of bid specialists to secure partnerships and funding that align with our social impact goals, especially in tech education.
• In this role, you will collaborate closely with our CEO and the Partnerships Team to strategize and execute bid applications, focusing on creating opportunities within both the public and private sectors locally and internationally. You will also ensure our proposals reflect our commitment to excellence and innovation in education, ultimately contributing to the empowerment of learners across Southern Africa and globally.

RESPONSIBILITIES

• Lead a team of bid managers to develop, submit, and secure successful bid proposals, with an emphasis on building partnerships with educational institutions, government agencies, and corporate partners in South Africa and beyond.
• Strategise and manage the entire bid lifecycle—from identifying opportunities to crafting competitive proposals that showcase our expertise and social mission.
• Develop and refine a bid strategy that increases our competitiveness and maximises impact, ensuring all bid submissions are of the highest quality and align with HyperionDev’s values.
• Engage with internal stakeholders, including the Partnerships and Strategy teams, as well as external legal advisors, to navigate complex procurement processes and identify ways to challenge or strengthen bid proposals.
• Foster and maintain relationships with key partners, including government departments, local and international universities, and funding bodies, to support our efforts in expanding access to technology education.

REQUIREMENTS
Minimum:

• 3+ years of experience in a bid-related role in private or public sector, as well as a track record of winning proposals within highly competitive markets
• 1 year of experience in a management position related to procuring or delivering tenders
• 1 year of experience winning tenders/bids related specifically to higher education delivery 
• 1-3 years corporate strategic and technical writing experience
• A tertiary qualification in Communications, Marketing, PR or related discipline 
• Proven ability to effectively manage a high volume of commercial tenders to varying timescales
• Strong knowledge of bid writing principles and ability to translate for a wide range of subject matters
• Exceptional communication skills and the ability to clearly present a business rationale 
• High attention to detail coupled with high standards
• Ability to multitask with research projects, data analysis and coordination with the executive team

Preferred: 

• 2+ years of prior experience in a high growth company or tech startup
• 5+ years of experience in a bid-related role in private or public sector, as well as a track record of winning proposals within highly competitive markets
• 2+ years of experience running the bidding function or a company that derived at least £20mil/year in realised revenue through bids 
• Experience as a Bid Writer in the education / education technology industry
• Experience winning significant bids and government tenders for education projects in the UK and abroad 

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ABOUT THE ROLE 

• We are looking for a skilled Proposal Writer to join our team. You will be responsible for managing and writing high-quality proposals in response to government and public sector tenders, ensuring that all requirements and compliance standards are met. You will work closely with various specialists across teams to craft tailored, compelling proposals that align with the strategic goals of the organisation.
• Collaborating with other teams, you will analyse the requirements and specifications for tenders, ensuring that proposals are accurate, compliant, and competitive. Strong research skills, attention to detail, and an ability to translate technical information into clear, persuasive content are critical. You should also be adept at producing well-structured, polished documents, presentations, and visuals that meet high professional standards. 

RESPONSIBILITIES

• Work closely with leadership and with your peers to identify and respond to opportunities in government and public sector tenders.
• Develop comprehensive proposal responses tailored to the specific requirements of government and public sector clients.
• Manage the end-to-end proposal process for public sector submissions, ensuring compliance with all tender requirements.
• Build and maintain a library of reusable content for future government and public sector proposal submissions.
• Create and refine presentations and supporting materials for government tender submissions.
• Lead or contribute to initiatives aimed at improving the efficiency and quality of the proposal writing process.
• Conduct thorough research on government standards, industry regulations, and public sector trends to inform proposal strategy.
• Interview technical subject matter experts to gather detailed information for proposal content and ensure accuracy.

REQUIREMENTS
Minimum:

• At least 2 years of experience in journalism, editing, or creative writing.
• A tertiary qualification in Communications, Marketing, PR, or a related discipline.
• Exceptional communication skills with the ability to clearly present business rationales in proposals.
• High attention to detail and a commitment to producing high-quality work.
• Ability to multitask, balancing research projects, data analysis, and coordination with the executive team.

Preferred: 

• At least 2 years of experience writing bid proposals in the private or public sector.
• Proven ability to effectively manage a high volume of commercial tenders with varying deadlines.
• Strong knowledge of bid writing principles and the ability to translate complex information across a wide range of subject matters.
• A track record of winning proposals within highly competitive markets.
   

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ABOUT THE ROLE 

• As Chief of Staff at HyperionDev, you will work closely with the CEO, executive management, and members of our CEO's office. This is a fast-paced role that is critical to the smooth running of the organisation and priorities may shift from week to week. This is a role that will gain exposure to nearly every area of the business and be involved in some of the most critical conversations, decisions and projects that the business undertakes, including discussions with the Board, external investors, existing investors, and management.
• Working within our CEO's office and with a team of highly skilled and ambitious individuals, you will work alongside our management team of Department Leads and Division Leads and support the executive management in translating the company strategy into actionable goals. Your work may include setting and executing the strategy for business growth, commercial partnerships, talent management, financial budgeting, investment planning and legal matters. You will influence policies and processes that promote the company vision and culture, and equip the internal systems of a rapidly-growing edtech company to scale. 
• We’re looking for someone with a demonstrable track record in building and managing successful teams across multiple functions in high-growth, high-performance workplaces, with prior experience in commercial partnerships. To succeed in this role, you should be relentless in your pursuit of outcomes, possess or develop a deep understanding of what drives our business and how it operates, and be able to think about talent acquisition and people management in a strategic & proactive manner.

RESPONSIBILITIES

• Work closely with the senior management in setting and implementing the company-wide strategy on business & commercial partnerships, fundraising, financial planning, and talent acquisition & management.
• Work cross-functionally to manage important strategic projects, and critical external and internal communications, and to ensure the executive management team's time is best focused on the implementation of strategy. 
• Support our commercial partnerships strategy, working with the Director of Partnerships to pitch, negotiate and close large B2B and B2B2C opportunities. 
• Collaborate with the CEO on raising capital, liaising with and pitching to investors, negotiating and due diligence, and reporting to investors.
• Be the custodian of data across the organisation, keeping abreast of critical KPIs and our north star metric as we implement and measure the success of new products and projects. 
• Support talent planning, acquisition and management to ensure a high-performance, people-forward team and culture that can scale with the company’s growth.

REQUIREMENTS
Minimum

• At least 6 months of experience in a company related to online education, bootcamps, reskilling, or securing government contracts in education. You will be asked to elaborate on this in detail.
• 10+ years of experience in fast-paced environments such as startups, strategic consulting, investment banking, or similar, with at least 5+ years in operational or technical execution (finance, product management, business development, management consultancy, or technology).
• Proven track record of achieving top results across professional and educational history.
• Strong problem-solving and strategic analysis skills, with a data-driven approach and attention to detail.
• Excellent communicator with the ability to present business rationales, influence stakeholders, and execute plans effectively.
• Leadership experience with HR/talent acquisition, raising capital, and managing investor relationships.
• Strong business and legal acumen, skilled in negotiation and conflict resolution.
• Undergraduate degree in business, management, law, or a related field.

Preferred 

• A technical background, with technical product management or software development experience
• 3+ years of management consultancy experience in a fast-paced, high standards and high-outcomes environment 
• Prior experience as a founder or co-founder of a tech-enabled business 
• Prior experience in education or education technology

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ABOUT THE ROLE 

• The Head of Student Retention is responsible for driving student financial operations and maximising revenue generation through efficient management of collections, retention strategies, and student engagement. This leadership role focuses on enhancing student satisfaction, optimising payment processes, and reducing churn, while ensuring compliance with financial policies and legal requirements. You will take full ownership of the revenue stream derived from student payments, driving strategic initiatives to boost retention rates and maintain positive financial outcomes.

RESPONSIBILITIES

• Leadership and Team Management:
• Lead and mentor the Student Revenue and Retention team, fostering a high-performance culture focused on student outcomes, financial health, and accountability.
• Set clear goals and KPIs for the team to drive consistent results in collections, retention, and student satisfaction.
• Ensure team members are aligned with organisational priorities, motivating them to take ownership of their respective areas and supporting their professional growth.
• Revenue Management and Accountability:
• Take full ownership of the student payment lifecycle, from onboarding through to the final payment, ensuring accuracy and timeliness across all payment methods.
• Drive revenue growth by increasing payment compliance, reducing payment delinquency, and implementing proactive student retention initiatives.
• Develop and execute strategies to ensure the collection of all outstanding fees, including a focus on recovering delinquent payments while maintaining positive relationships with students.
• Manage the end-to-end student payment collection process, including monitoring monthly and ongoing payments, managing overdue accounts, and optimising the collections funnel for student loan and finance-related concerns.
• Retention Strategy and Ownership:
• Provide guidance to students on payment plans, loan options, and financial processes, ensuring clarity and transparency regarding their financial commitments. Address queries and support escalations with professionalism and empathy.
• Design and implement student retention strategies that maximise ongoing engagement, satisfaction, and financial commitment, reducing churn and dropout rates.
• Collaborate with cross-functional teams (Admissions, Support, Finance, etc.) to align retention strategies with student success and well-being initiatives.
• Monitor retention data and identify areas for improvement, creating targeted interventions to prevent student attrition due to financial challenges.
• Financial Reporting and Insights:
• Develop detailed, accurate financial reporting and analysis on student payments, loans, and overall retention trends. Provide insights to senior leadership for decision-making and forecasting.
• Own the accuracy and consistency of financial data across all payment platforms, collaborating with the Finance team to ensure seamless reconciliation and reporting.
• Use data-driven insights to refine and optimise collection processes, improving both financial outcomes and student experiences.
• Process Improvement and Accountability:
• Continuously evaluate and enhance payment workflows, introducing automation or system improvements where necessary to increase efficiency and reduce manual intervention.
• Take accountability for the success of process improvements, ensuring timely implementation and measurable outcomes.
• Ensure that all financial transactions, data handling, and processes comply with regulatory standards, including UK GDPR, and internal policies, safeguarding student data and finances.
• Cross-functional Collaboration and Ownership:
• Act as the key point of contact between departments to ensure a cohesive approach to student revenue and retention, balancing the needs of the business with student-centred practices.
• Work closely with the Finance and Admissions teams to ensure seamless operations between collections, student onboarding, and ongoing support. Ensure alignment in processes to improve payment rates and reduce churn.
• Liaise with Admissions, Education Operations, and Support teams to identify students at risk of financial non-compliance and proactively engage them with solutions.
• Drive strategic partnerships with external financial institutions for student loans or payment assistance programs, ensuring they align with organisational goals.

REQUIREMENTS
Minimum

• Bachelor’s degree in Business Administration, Finance, or related field.
• Minimum of 4 years of experience in revenue management, collections, or finance-related roles.    
• High proficiency with financial software (Xero, GoCardless, etc.) and data tools (Metabase).   
• Strong understanding of various payment platforms and methods (Direct Debit, EFT, etc.).
• Experience in student financial management, collections, or customer success in an educational environment is highly desirable.    
• Proven experience in a senior collections or revenue management role, ideally within the education sector or a similar customer-facing environment.    
• Experience with student retention strategies and knowledge of factors affecting student engagement and financial compliance.    
• Demonstrated leadership experience, with a strong track record of managing high-performing teams and driving revenue growth.    
• Proven experience in a collections management role, preferably within the education sector or a similar customer-focused environment such as Student Admissions and enrolment.    
• Exceptional written and oral communication skills.