Hot Jobs at JD Group

Are you a passionate service centre administrator with the following qualifications and experience?

Qualifications:

1. Grade 12 Matric qualification
2. Minimum of 1-2 years of proven experience in the retail environment

What will you be doing?

1. Provide customer service
2. Achieve sales targets
3. Ensure up to date product knowledge.
4. Merchandising and store presentation
5. Contribute to safety & security
6. Effective Teamwork and self management

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Key Duties

• Perform sales activities in order to generate sales
• Achieve sales budget/targets and income
• Attract and retain customers through merchandising
• Action cash and credit processes/administration in line with policy
• Deal with customers in a customer centric manner

Minimum requirements

• Grade 12
• 7 – 12 Months sales experience preferably in Retail

go to method of application »

Key Duties

• Perform sales activities in order to generate sales
• Achieve sales budget/targets and income
• Attract and retain customers through merchandising
• Action cash and credit processes/administration in line with policy
• Deal with customers in a customer centric manner

Minimum requirements

• Grade 12
• 7 – 12 Months sales experience preferably in Retail

go to method of application »

Key Duties

• Perform sales activities in order to generate sales
• Achieve sales budget/targets and income
• Attract and retain customers through merchandising
• Action cash and credit processes/administration in line with policy
• Deal with customers in a customer centric manner

Minimum requirements

• Grade 12
• 7 – 12 Months sales experience preferably in Retail

go to method of application »

Key Duties

• Perform sales activities in order to generate sales
• Achieve sales budget/targets and income
• Attract and retain customers through merchandising
• Action cash and credit processes/administration in line with policy
• Deal with customers in a customer centric manner

Minimum requirements

• Grade 12
• 7 – 12 Months sales experience preferably in Retail

go to method of application »

Shift Operations Management

• Supervise all courier activities to ensure smooth and timely deliveries.
• Monitor the progress of deliveries via tracking systems and adjust routes or resources as needed.
• Address and resolve operational issues, including delivery delays, route changes, or emergencies.
• Monitor and optimize delivery routes to improve efficiency and reduce delivery times.
• Ensure that all vehicles are properly maintained and meet safety and legal requirements.
• Monitors and controls the flow of stock into and out of outbound cages.
• Coordinates with the Inbound/Warehouse Manager the timely execution of picking according to planned deliveries and collections.
• Resolves delivery queries.
• Checks that the correct loading of goods takes place to prevent damage to stock.
• Manages the allocation of trucks, drivers and routes for delivery.
• Manages the scheduling of pick-ups, returns, re-deliveries and collections on the Transport Activity.
• Manages and resolves unsuccessful pick-ups, returns and re-deliveries.
• Monitors these activities and intervenes on any anomalies throughout the course of the day to address anomalies.
• Addresses queries relating to urgent deliveries / collections.
• Collaborates with the Returns/Complaints departments on pick-ups, swap-outs and re-deliveries.

Team Supervision

• Assign tasks to couriers and ensure proper distribution of workload across the team.
• Conduct pre-shift briefings to communicate objectives, special instructions, or route updates.
• Provide ongoing support and guidance to couriers during the shift.

Performance Monitoring and Reporting

• Track and evaluate courier performance, ensuring compliance with company standards.
• Prepare and submit shift reports detailing delivery metrics, issues resolved, and courier feedback.
• Identify and escalate recurring operational challenges to the Operations Manager.
• Supervise and lead a team of couriers, dispatchers, and support staff.
• Conduct performance evaluations, coaching, and training to improve team skills and efficiency.
• Schedule shifts, manage attendance, and handle day-to-day personnel management.
• Track and report on key performance indicators (KPIs), including delivery times, customer satisfaction, and cost efficiency.
• Implement process improvements to optimize operational performance and reduce costs.
• Use technology and software solutions to monitor deliveries and optimize routes.
• Act as the liaison between courier staff and management, communicating performance goals and operational updates.
• Work closely with other departments (e.g., logistics, customer service) to ensure smooth workflow and resolve any operational bottlenecks.
• Prepare regular reports for senior management on operational performance and staff productivity.

Administrative Duties

• Maintain accurate logs of deliveries, returns, and incidents during the shift.
• Coordinate the maintenance of courier vehicles and equipment to avoid operational downtime.

Compliance and Safety

• Ensure all couriers are equipped with the necessary tools and safety gear before commencing their routes.
• Ensure all operations comply with company policies, safety standards, and regulatory requirements.
• Implement and enforce safety protocols to minimize accidents and ensure the well-being of all employees.
• Enforces access control to restricted areas.
• Monitors compliance to Service Centre operational safety guidelines, policies and procedures.
• Maintains safe working conditions.
• Complies with all legislative requirements relating to any injuries on duty.
• Attends quarterly Health and Safety meetings with team and address outstanding items.
• Manages the safe working condition of fleet.
• Conducts checks and monitors the maintenance of the fleet.
• Complies with and enforces OHSA legislation in area of responsibility.
• Completes the necessary checklists relating to the fleet, the building and equipment within area of responsibility.

Customer Service

• Act as the primary contact point for customers to address inquiries or complaints.
• Address and resolve customer complaints and issues related to delivery services.
• Ensure that couriers provide professional, courteous service to all customers.
• Monitor customer feedback to implement continuous improvement in operations.
• Ensure customer satisfaction by resolving delivery issues quickly and professionally.
• Provide excellent customer service by greeting recipients in a friendly and professional manner, obtaining signatures, and ensuring customer satisfaction.
• Maintains a professional image by wearing the uniform provided by the company and ensures that his/her appearance is neat and presentable when dealing with customers.
• Treats all customers with dignity and respect.
• Maintains high standards of professionalism in all dealings with customers.
• Deals effectively with customer complaints and queries and ensures that complaints are resolved or escalated to the Supervisor for resolution.
• Recognises and celebrates customer centric behaviour within others.
• Manages customers’ expectations and communicates appropriately.
• Behaves in a customer centric manner.
• Strong leadership and team management abilities.
• Exceptional problem-solving and decision-making skills.
• Ability to multitask and adapt in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency in logistics software and tracking systems.
• Diploma or equivalent; additional qualifications in logistics or management are a plus.
• Proven experience in a supervisory role within courier, logistics, or transportation industries.
• Knowledge of local geography and delivery routes.
• Flexibility to work shifts, including weekends and holidays.

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Key duties

• Physical receiving and dispatch of stock
• Housekeeping and security
• Deal with customers in a customer centric manner
• Effective self-management and teamwork

Minimum requirements

• Grade 12
• 1-2 Years experience as a Stock clerk

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Qualifications:

• Grade 12 Matric qualification
• Minimum of three years of proven experience in Retail Management.

Professional Expertise:

• Stock Management: Implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses.
• Compliance & Risk Management: Maintain strict adherence to relevant legislation and risk management standards to safeguard the business.
• Financial Acumen: Manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability.
• Team Leadership: Lead, motivate, and develop your team, fostering a positive, collaborative, and performance-driven work environment.
• Change Management: Adapt and thrive in dynamic environments, leading your team through transitions with clarity and guidance.
• We are seeking a candidate who possesses the following qualities:
• Strong Business Acumen: Leverage strategic thinking and problem-solving skills to drive growth and make informed decisions.
• Strong Administrative Skills.
• Sound Judgment & Decisiveness: Make clear and confident decisions that benefit both the team and the organisation.
• Effective and Exceptional Customer Service.
• Talent Management: Identify, develop, and empower top performers to achieve their full potential.
• Resilience & Positivity: Maintain a positive outlook, persevere through challenges, and inspire your team to do the same.
• Diversity & Inclusion Champion: Foster a culture that values and embraces the contributions of everyone.

What will you be doing?

• Customer Satisfaction: Implement customer retention strategies and ensure exceptional customer service that builds lasting relationships.
• Optimize Stock Management: Manage inventory effectively, minimize stock losses, and maintain optimal stock levels to meet sales demands.
• Ensure Compliance & Risk Management: Uphold company policies, industry regulations, and risk management practices to safeguard the business.
• Lead & Develop Your Team: Build a high-performing team, provide coaching and mentorship, and foster a positive and collaborative work environment.
• Manage Front and Back-Office Operations: Oversee cash handling, manage financial transactions accurately, and ensure operational efficiency.

go to method of application »

Key Duties

• Perform sales activities in order to generate sales
• Achieve sales budget/targets and income
• Attract and retain customers through merchandising
• Action cash and credit processes/administration in line with policy
• Deal with customers in a customer centric manner

Minimum requirements

• Grade 12
• 7 – 12 Months sales experience preferably in Retail

go to method of application »

Key Responsibilities:
Direct Deposit Bank Confirmation

• Confirm all customer direct deposit payments made into Head Office bank accounts across all entities (Account 24100509).
• Record confirmed payments on the Direct Deposit Verification Sheet.
• Respond to stores with a bank screenshot and a reference number to use when processing the sale.
• Request the original direct deposit receipt from stores and file it accordingly.
• Update the reference field in SAP to match the reference provided to the store.
• Request forex release (USD, GBP) from the USD account when required.
• Submit store quotations for direct deposit payments above R100,000 to the B2B Team.
• For payments exceeding R500,000, send the proof of payment, bank screenshot, and quotation to the Finance Executive for approval.

Month End Workflow & Deadlines

• Clear SK and ZE direct deposit transactions that have not cleared in the correct period, on a daily basis.
• Resolve direct deposit queries, including over/under-sale processing issues.
• Journal available direct deposit funds to store manual account 21100002.
• Investigate and process sales that need to be cleared using direct deposit funds.
• Journal all direct deposits older than 3 months to Head Office or NDP accounts as unknown deposits (21090001) across all entities.
• Post journal entries for payments made to Head Office into the correct general ledger accounts (e.g., Africlearing, Netcash, forex bank charges, incorrectly mapped store payments from Wi-Group, RCS, ABSA, FNB & Fidelity).
• Investigate and clear store refunds processed under Head Office by Accounts Payable.
• Process SNAM & COIN NDP FNB Namibia card clearing journals (Account 24104002) to appropriate ledgers (e.g., fuel & refreshments).

Balance Sheet Recons

• Ensure no reconciling items are older than 3 months.
• Complete all reconciliations by the 13th working day of each month.

Self-Management and Teamwork

• Maintain a professional image in both personal and work conduct.
• Meet all deadlines and communicate proactively if deadlines cannot be met—offer suitable resolutions.
• Proactively develop own skills and financial knowledge.
• Provide support across the wider Finance Department.

Qualifications:

• Grade 12
• Diploma in Finance, Communications, or a related field
• 1 year Banking experience
• Proven experience in a Finance Administration role
• Interpersonal skills
• Strong verbal and written communication
• Strong mathematical skill
• Multi-tasking
• Query handling
• Problem solving
• Advanced Excel