Lesaka empowers underserviced Southern African consumers and merchants to fulfil their potential by delivering innovative financial services and other business services focussed on their specific needs.
Read more about this company
Job Description
Key Performance Areas
- Accountable for the team in the EasyPay Everywhere Branches.
- Builds and develops resources and environment to enable the team to achieve desired objectives.
- Manage and Supports Sales and Service consultants
- Responsible for the facilitation of the team’s outcome.
- Target Setting and responsible for staff achieving of Targets
Customer
- Ensures that the team attends to customers, understands what matters to the customers and effectively delivers against those demands.
- Ensure that the team takes ownership of every demand and provides customers with immediate responses.
- Proactively conduct needs analyses at every customer interaction and identify sales opportunities and provide solutions accordingly.
People
- Manages staff leave, hours of work, overtime and movement of staff to proactively source new business.
- Coaches upskills and support staff to achieve their individual and collective sales targets.
- Put proactive sales plans and ensure that plans are clearly defined, and the team is aligned and ensure swift execution and measure the output.
Finance
- Manage staff overtime, Manage Fleet costs for vehicles used for proactive sales activities.
- Ensure that the team produces the required financial outcomes by achieving the set sales targets. (EPE enrolments and Activations)
- Implement cost containment measures to closely manage business/operational expense such as stationery costs, maintenance and replacement of office equipment, office refreshments/groceries, etc. thereby preventing any wasteful expenditure in the Branches
Process, Risk, Regulatory & Compliance
- Ensure that the sales team adheres to the processes and procedures.
- Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff.
- Ensure full compliance of all new business at origination.
Qualifications
- National Diploma/NQF level 6 qualification in Business Studies or equivalent.
Experience
- 5 / 7 years of sales experience from Banking or Financial Services environment, 3 of which must have been in the leadership role.
- Report Writing, Computer Literacy, MS word, Excel, PowerPoint, Outlook
The successful applicant must
- Be able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success.
- Knowledge of banking services and what is being offered in the market.
- Business acumen and business management skills
go to method of application »
Job Description
Key Performance Areas
- Accountable for the team in the EasyPay Everywhere Branches.
- Builds and develops resources and environment to enable the team to achieve desired objectives.
- Manage and Supports Sales and Service consultants
- Responsible for the facilitation of the team’s outcome.
- Target Setting and responsible for staff achieving of Targets
Customer
- Ensures that the team attends to customers, understands what matters to the customers and effectively delivers against those demands.
- Ensure that the team takes ownership of every demand and provides customers with immediate responses.
- Proactively conduct needs analyses at every customer interaction and identify sales opportunities and provide solutions accordingly.
People
- Manages staff leave, hours of work, overtime and movement of staff to proactively source new business.
- Coaches upskills and support staff to achieve their individual and collective sales targets.
- Put proactive sales plans and ensure that plans are clearly defined, and the team is aligned and ensure swift execution and measure the output.
Finance
- Manage staff overtime, Manage Fleet costs for vehicles used for proactive sales activities.
- Ensure that the team produces the required financial outcomes by achieving the set sales targets. (EPE enrolments and Activations)
- Implement cost containment measures to closely manage business/operational expense such as stationery costs, maintenance and replacement of office equipment, office refreshments/groceries, etc. thereby preventing any wasteful expenditure in the Branches
Process, Risk, Regulatory & Compliance
- Ensure that the sales team adheres to the processes and procedures.
- Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff.
- Ensure full compliance of all new business at origination.
Qualifications
- National Diploma/NQF level 6 qualification in Business Studies or equivalent.
Experience
- 5 / 7 years of sales experience from Banking or Financial Services environment, 3 of which must have been in the leadership role.
- Report Writing, Computer Literacy, MS word, Excel, PowerPoint, Outlook
The successful applicant must
- Be able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success.
- Knowledge of banking services and what is being offered in the market.
- Business acumen and business management skills
go to method of application »
Job Description
- Are you commercially minded, analytical, and passionate about using data to drive business growth? Lesaka is looking for a Financial Analyst to join our FP&A team and support strategic decision-making across our growing international portfolio.
- As a leading South African fintech, Lesaka is expanding its footprint across Africa and seeks a finance professional who can deliver meaningful insights, support commercial decisions, and drive financial performance.
- Reporting to the Head of FP&A – Community, with a dotted line to the Executive Head of International, you will support forecasting, financial modelling, business cases, performance reporting, and expansion initiatives across multiple African markets. You will also partner with stakeholders across Community and Corporate portfolios, including ADP, Card, and Hospitality.
- This is an exciting opportunity to gain exposure to executive-level stakeholders while helping shape Lesaka's growth journey across Africa
Key Responsibilities
- Support the monthly forecasting process, variance analysis, and management reporting for the international portfolio.
- Partner with business leaders on commercial decisions, business cases, and investment analysis for new and existing regions.
- Build and maintain financial models for strategic planning, forecasting, scenario analysis, and business cases.
- Assist in establishing financial reporting, budgeting, and forecasting frameworks for new regions across Africa.
- Prepare board and ExCo reporting packs, including financial commentary, KPI analysis, and risk reporting.
- Provide financial analysis and reporting support across ADP, Card, Hospitality, and other business portfolios.
- Develop management dashboards and ad hoc reports to support business performance.
- Monitor costs against budget and identify cost-saving opportunities.
- Support month-end financial reporting and ensure data integrity across FP&A and reporting processes.
- Act as a trusted finance business partner to operational and commercial stakeholders.
- Manage margin costing, supplier contract controls, margin analysis, and related reporting activities.
Minimum Requirements
- Bachelor's Degree in Finance, Accounting, Economics, Business, Statistics, or a related field.
- CA(SA) qualification will be advantageous.
- Minimum of 3 years' experience in FP&A, financial analysis, commercial finance, business analytics, strategy, or consulting.
- Strong financial modelling, forecasting, and analytical skills.
- Advanced Microsoft Excel proficiency.
- Experience using financial systems and reporting tools.
- Experience designing reports and dashboards in Power BI or a similar platform.
- Strong written communication and financial commentary skills for board and investor reporting.
- Exceptional attention to detail and problem-solving capability.
What Will Make You Successful?
- You are a highly analytical individual who enjoys turning data into actionable insights. You are comfortable engaging with senior stakeholders, can communicate complex financial information clearly, and thrive in a fast-paced environment where no two days are the same.
- You bring a collaborative mindset, excellent organisational skills, and the ability to manage multiple priorities while maintaining a high standard of work. Exposure to AI tools and modern ways of working will be advantageous.
go to method of application »
Role Purpose
- The Cyber Security Systems Administrator administers and maintains Lesaka Technologies' cybersecurity platforms, ensuring security controls remain effective, properly monitored and audit ready. The role also acts as secondary administrator for the enterprise backup environment, providing cover during planned or unplanned absences and supporting overall operational resilience.
Key Responsibilities
Security Platform Administration
- Administer and maintain Netskope, SentinelOne, enterprise password management and privileged access management platforms.
- Configure and tune security tooling to ensure consistent, effective coverage across the estate.
- Maintain platform documentation, configuration standards and operating procedures.
Threat & Vulnerability Management
- Monitor endpoint security alerts and triage events for further investigation.
- Assist with threat investigations, escalating and supporting incident response activity as required.
- Track vulnerability remediation progress and follow up with system owners to close gaps.
Access & Privileged Access Management
- Perform regular privileged access reviews across key platforms.
- Support identity and access management processes, including onboarding, offboarding and access certification.
- Identify and report on access anomalies or policy violations.
Compliance & Audit Support
- Support SOX ITGC compliance activity and prepare accurate, complete audit evidence.
- Respond to internal and external audit requests relating to security controls.
- Assist in remediating audit findings and strengthening control documentation.
Backup Support & Continuity
- Provide backup administration cover during planned or unplanned absences of the Backup Systems Administrator.
- Maintain working knowledge of the Veeam backup environment sufficient to support daily monitoring and basic restore activity.
- Escalate backup-related issues appropriately when acting in a support capacity.
Automation & Process Improvement
- Identify opportunities to automate routine operational and compliance processes.
- Contribute to the continuous improvement of security operating procedures and controls.
- Collaborate with Infrastructure, Risk & Compliance and the wider Cyber Security team on improvement initiatives.
Minimum Qualifications
- A relevant IT, Information Security or Computer Science diploma or degree, or equivalent demonstrable experience.
- Industry certifications such as CompTIA Security+, SC-200, SC-300 or equivalent are advantageous.
- Vendor certifications relevant to endpoint security, SASE/SSE or privileged access management are advantageous.
Experience Required
- A minimum of 3 years' experience in a cyber security, IT security operations or systems administration role.
- Practical experience administering endpoint protection, secure web/CASB or privileged access management platforms.
- Experience working in a regulated or highly controlled environment is advantageous, ideally financial services, fintech, banking or payments.
- Exposure to SOX, ITGC or similar control-based audit environments is advantageous.
Technical Competencies
- Working knowledge of Netskope or similar SSE/CASB technologies.
- Experience with endpoint detection and response tooling such as SentinelOne.
- Understanding of privileged access management and identity and access management principles.
- Familiarity with enterprise password management platforms.
- Basic understanding of backup and recovery concepts (Veeam or similar) sufficient to provide cover support.
- Understanding of vulnerability management and remediation tracking processes.
- Ability to gather, document and present audit evidence for security controls.
Behavioural Competencies
- Strong sense of ownership and accountability for assigned platforms and tasks.
- Methodical, detail-oriented approach with high accuracy in documentation and evidence preparation.
- Comfortable working under pressure during incidents or audit deadlines.
- Curious and proactive, with a willingness to investigate issues rather than wait for direction.
- Collaborative team player who communicates clearly with technical and non-technical stakeholders.
- Adaptable and willing to step into the backup support function when required.
go to method of application »
Role Purpose
- The Backup Systems Administrator is responsible for the day-to-day administration, monitoring, maintenance and continuous improvement of Lesaka Technologies’ enterprise backup and recovery environment. The role ensures business-critical systems and data remain recoverable, disaster recovery requirements are met, and backup controls remain compliant with internal policies and audit requirements.
Key Responsibilities
Backup Platform Administration
- Own and administer the enterprise backup environment end to end.
- Administer and maintain the Veeam Backup & Replication platform.
- Maintain backup configuration standards, job scheduling and platform documentation.
Monitoring & Recovery
- Monitor daily backup jobs and investigate failures promptly.
- Perform backup restores and respond to recovery requests from the business.
- Maintain accurate logs of restore activity and outcomes.
Retention, Storage & Disaster Recovery
- Manage retention policies, offsite backups and storage capacity planning.
- Perform disaster recovery testing on a scheduled basis and maintain up-to-date DR documentation.
- Identify and escalate capacity or recoverability risks before they impact the business.
Compliance & Audit Support
- Support SOX ITGC evidence collection and respond to audit requests relating to backup controls.
- Maintain documentation that demonstrates backup and restore controls are operating effectively.
- Assist in remediating audit findings relating to backup and recovery processes.
Collaboration & Continuous Improvement
- Identify automation opportunities to reduce manual effort and improve reliability.
- Collaborate with Infrastructure, Risk & Compliance and Cyber Security teams on shared controls and improvement initiatives.
- Provide guidance and handover documentation to support backup cover arrangements.
Minimum Qualifications
- A relevant IT or Computer Science diploma or degree, or equivalent demonstrable experience.
- Veeam certification (VMCA / VMCE) or equivalent is advantageous.
- Infrastructure or storage-related vendor certifications are advantageous.
Experience Required
- A minimum of 3 years’ experience administering enterprise backup and recovery platforms.
- Hands-on experience with Veeam Backup & Replication or a similar enterprise backup solution.
- Experience supporting disaster recovery testing and documentation.
- Experience working in a regulated or highly controlled environment is advantageous, ideally financial services, fintech, banking or payments.
- Exposure to SOX, ITGC or similar control-based audit environments is advantageous.
Technical Competencies
- Strong working knowledge of Veeam Backup & Replication administration.
- Understanding of backup retention, offsite/replication strategies and storage capacity management.
- Practical experience with disaster recovery testing methodology.
- Understanding of server, virtualisation and storage infrastructure as it relates to backup design.
- Ability to troubleshoot and resolve backup job failures efficiently.
- Ability to compile clear, accurate audit evidence and control documentation.
Behavioural Competencies
- High sense of ownership and reliability given the business-critical nature of the role.
- Methodical and detail-oriented, particularly when investigating failures or preparing audit evidence.
- Calm and decisive under pressure during recovery situations.
- Proactive in identifying risks to recoverability before they become incidents.
- Collaborative and communicates clearly with cross-functional teams and auditors.
- Willing to support and document processes so cover arrangements remain effective.
Why This Role Is Important
- The Backup Systems Administrator safeguards Lesaka’s ability to recover its data and systems when things go wrong. In a business where transactional accounts, payments and financial products depend on data integrity, this role is fundamental to operational resilience, regulatory compliance and the trust the business and its customers place in Lesaka’s technology platform.
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
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ROLE PURPOSE
- The Channel Support Consultant is the primary day-to-day relationship owner for a defined retail group. The core mandate is to ensure that every store within the portfolio knows where to find VAS products, how to present and sell them through in-lane services, and how to process them correctly at the till point.
- This is not a growth or sales role — growth is owned by the Enterprise Growth Manager. This person's job is to make sure the retailers are equipped, enabled, and supported to execute.
KEY ACCOUNTABILITIES
Field Training & Store Activation
- Conduct regular in-store visits across assigned retail group locations nationally.
- Train store supervisors, managers, and owners on where to find VAS products within the in-lane service environment.
- Ensure store staff understand how to present, sell, and process VAS at the till point confidently and correctly.
- Develop and deliver simple, practical training sessions tailored to store-level needs and existing knowledge gaps.
- Ensure new store onboardings are completed to standard and signed off.
- Re-visit stores where execution gaps have been identified to confirm training has taken effect.
Data Review & Performance Analysis
- Review store-level VAS transaction data on a rolling 6-month basis (and shorter windows where required).
- Identify volume trends, anomalies, drop-offs, and performance gaps at store and terminal level.
- Distinguish between system/technical issues and human error — and escalate accordingly.
- Prepare clear, concise store performance summaries for manager and supervisor feedback sessions.
Error Identification & Corrective Feedback
- Investigate root causes of VAS errors (declined transactions, incorrect processing, low activation rates).
- Provide structured, constructive feedback to store management on how to correct human-error-related issues.
- Track whether corrective actions have been implemented and measure the resulting performance improvement.
- Feed recurring error patterns back to internal teams for systemic resolution.
Retailer Relationship Management & Escalations
- Serve as the dedicated point of contact for assigned retailers via email, phone, and in-person.
- Manage retailer queries, complaints, and escalations in line with agreed SLA protocols.
- Escalate unresolved technical, commercial, or operational issues to the relevant internal teams promptly.
- Maintain a log of open issues and ensure timely resolution and communication back to the retailer.
- Build trusted, long-term relationships with store-level and regional retail contacts.
Growth Manager & Internal Stakeholder Engagement
- Act as the critical feedback loop between the store floor and the Enterprise Growth Manager — this person is the eyes and ears on the ground.
- Provide the Growth Manager with structured, regular feedback on how stores are performing, what recurring issues exist, and where execution is breaking down.
- Surface retailer sentiment, competitive observations, and operational blockers that could inform commercial strategy.
- Engage with the Growth Manager at a service and account level — not just operationally — to ensure alignment on what the retail group needs vs. what is being delivered.
- Meet with the Marketing team monthly to identify in-store branding and visibility opportunities across the retail portfolio.
- Collaborate with Marketing on activations, point-of-sale material, and in-lane branding that drives VAS awareness and sell-through at till point.
- Flag stores or regions where marketing support could have the greatest impact on execution and customer awareness.
VAS Product Knowledge
- Maintain a thorough, up-to-date understanding of Lesaka's full VAS proposition — this is non-negotiable for the role.
- Airtime & Data: understand the product range, network partners, pricing tiers, and how airtime is sold and processed in-lane.
- Vouchers (e-Vouchers): understand the voucher ecosystem, redemption process, retailer responsibilities, and common processing errors.
- Electricity (Prepaid): understand the prepaid electricity purchase and dispensing process, compliance requirements, and common customer queries.
- Bill Payments: understand the bill payment categories supported, how transactions are initiated and confirmed, and retailer obligations.
- Be able to confidently explain any VAS product to a store manager, supervisor, or till operator in plain, practical language.
- Stay current on product changes, new offerings, or process updates and proactively communicate these to the retail group.
Reporting & Internal Collaboration
- Provide weekly updates on store visits, training completed, issues identified, and resolutions.
- Collaborate with internal data, operations, and commercial teams to resolve retailer issues.
- Contribute to monthly account reviews with the Head of Commercial.
- Maintain accurate visit logs, training records, and retailer interaction notes in the CRM or tracking system.
QUALIFICATIONS & EXPERIENCE
Education
- Bachelor's degree or diploma in Commerce, Business, Marketing, or related discipline (Advantageous).
- Relevant field operations, retail management, or customer success certification (Advantageous).
Essential Experience
- 6+ years experience in a field-based customer support, account management, or retail operations role.
- Proven experience conducting training or coaching sessions with frontline retail staff.
- Comfort working with data — ability to read transaction reports, identify trends, and translate findings into plain language.
- Strong interpersonal and communication skills — able to build rapport with both store floor staff and senior retail management.
- Self-directed and disciplined — able to manage a national travel schedule with minimal supervision.
- Proficiency in Microsoft Excel / Google Sheets for basic data review.
- Valid driver's licence and willingness to travel nationally.
Advantageous Experience
- Prior experience in fintech, payments, telecommunications, or VAS / prepaid services.
- Familiarity with e-voucher, prepaid utility, airtime, or bill payment products.
- Experience using a CRM system (Salesforce, HubSpot, or similar).
- Exposure to retail group environments (franchise, independent, or chain retail).
CORE COMPETENCIES
Retailer & Relationship Management
- Ability to build trusted, lasting relationships with store-level and regional management. Comfortable navigating diverse retail environments across a national portfolio.
Training & Knowledge Transfer
- Skilled at translating product and process knowledge into practical, accessible training for frontline retail staff. Patient, clear, and consistent communicator.
Analytical Thinking
- Ability to review store-level data, spot patterns and anomalies, and turn findings into actionable feedback — without needing a data or finance background.
VAS Product Fluency
- Deep working knowledge of Lesaka's VAS product suite — Airtime, Vouchers, Prepaid Electricity, and Bill Payments — with the ability to explain each to any audience.
Escalation & Issue Management
- Structured approach to managing open issues, escalation protocols, and SLA adherence. Keeps retailers informed and internal teams accountable.
Stakeholder Communication
- Clear, professional communicator — both in writing (email, reports) and in person. Able to adapt tone and style for store floor staff, retail management, and internal teams.
Self-Management & Discipline
- Highly organised, manages own time and travel schedule effectively. Proactively identifies what needs doing without waiting to be directed.
WORKING CONDITIONS
- Field-based role with regular in-store visits across South Africa — national travel is a core requirement of the position.
- Regular engagement with store supervisors, managers, and retail group leadership.
- Weekly internal reporting and monthly account review with the Head of Commercial and Growth Manager.
- Monthly engagement with the Marketing team.
- Ongoing coordination with the Enterprise Growth Manager and internal operations teams.
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Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Method of Application
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