Hot Jobs at Marriott International

Job Purpose

• The Food and Beverage Operations Manager oversees all aspects of the F&B department, ensuring efficient operations, exceptional customer service, and profitability. This role involves managing staff, maintaining quality standards, controlling costs, and ensuring compliance with health and safety regulations.

Key Responsibilities
Operational Management

• Plan, organize, and supervise daily F&B operations across restaurants, bars, banquets, and catering.
• Ensure adherence to company standards, policies, and procedures.
• Monitor inventory levels and coordinate procurement to avoid shortages or excess.

Financial Management

• Develop and manage budgets for F&B operations.
• Monitor revenue, expenses, and profitability; implement cost-control measures.
• Analyze sales and performance reports to identify improvement opportunities.

Staff Leadership

• Recruit, train, and develop F&B team members.
• Schedule staff shifts and manage labor costs effectively.
• Foster a positive work environment and ensure high levels of employee engagement.

Customer Experience

• Maintain exceptional service standards and resolve guest complaints promptly.
• Implement strategies to enhance customer satisfaction and loyalty.

Compliance & Safety

• Ensure compliance with health, safety, and hygiene regulations.
• Conduct regular audits and inspections to maintain quality standards.

Innovation & Marketing

• Collaborate with marketing teams to promote F&B offerings.
• Introduce new menu items and concepts based on market trends and customer feedback.

Qualifications & Skills

• Bachelor’s degree in Hospitality Management or related field (preferred).
• Minimum 5 years of experience in F&B management.
• Strong leadership and team management skills.
• Excellent financial acumen and budgeting experience.
• Knowledge of food safety regulations and industry best practices.
• Exceptional communication and problem-solving abilities.

Key Competencies

• Strategic thinking and planning.
• Customer-centric approach.
• Ability to work under pressure and adapt to changing demands.
• Strong organizational and multitasking skills.

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JOB SUMMARY

• Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Ensures employees understand customer service expectations and parameters.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and control property occupancy.
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities 

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Runs Front Desk shifts whenever necessary.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

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Position Summary:

• As a Customer Service & Call Center Agent, you will play a vital role in ensuring our guests’ travel experiences start on the right note. You will handle reservation requests, changes, and cancellations efficiently while delivering exceptional customer service. Your ability to understand guest needs, provide accurate information, and use sales techniques will directly contribute to maximizing revenue and guest satisfaction.

Key Responsibilities:

• Process all reservation requests, changes, and cancellations received via phone, fax, or email.
• Identify guest reservation needs and recommend suitable room types and rates.
• Verify room availability and rates; accurately input data into the reservation system.
• Explain policies regarding guarantees, special rates, and cancellations.
• Accommodate and document special requests with precision.
• Answer guest inquiries about property facilities, services, and room accommodations.
• Use effective sales techniques to maximize revenue by promoting room features, upselling, and suggesting alternate dates or sister properties when applicable.
• Assign and clearly communicate confirmation or cancellation numbers, providing guests with the option to receive them via email or fax.
• Follow escalation procedures for guest concerns and ensure issues are addressed professionally.

Work Schedule:

• 5-day workweek with occasional weekend shifts.
• 2 days off per week.
• All work is conducted on-site.

Requirements:

• High school diploma or equivalent (G.E.D.).
• Proficiency in Microsoft applications; experience with CRM systems is a plus.
• Fluent and well-spoken English is essential.
• Strong customer service orientation and communication skills.
• Proficiency in telephone etiquette and clear, professional language.
• Ability to work collaboratively in a team and maintain positive relationships.
• Basic computer literacy and ability to learn reservation systems.

Preferred Qualifications:

• Previous experience in a similar role is a plus but not required.
• Familiarity with sales techniques and strategies.
• Multilingual skills are an advantage.

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JOB SUMMARY

• Manages all maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES

Managing Engineering Operations and Budgets

• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.
• Ensures regulatory compliance to facility regulations and safety standards.
• Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.
• Develops specifications and requirements for service contracts and administers such contracts to support building needs.
• Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.
• Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.
• Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.
• Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.
• Ensures fire crew has complete understanding of all procedures, equipment and alarms.
• Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.
• Conducts guest room and common area inspection to ensure guest satisfaction.
• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Selects and orders or purchasing new equipment, supplies, and furnishings.
• Manages parts and equipment inventory.

Maintaining Property Standards

• Ensures building and equipment licenses and certifications are current.
• Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.
• Observes service behaviors of employees and providing feedback to individuals and or managers.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.
• Strives to improve service performance.

Conducting Human Resources Activities

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Interviews and hiring management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Ensures employees are treated fairly and equitably.

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Job Overview

• Responsible for all food and beverage operations, including culinary, restaurant, beverage, and room service.
• Ensure guest and employee satisfaction, maintain standards, and meet/exceed financial goals.
• Must demonstrate knowledge of food and beverage laws and regulations.
• Develop and implement business plans for the department.

Candidate Profile
Education & Experience:

• High school diploma/GED + 6 years in food & beverage management 

OR

• 2-year degree in Hospitality/Business + 4 years in food and beverage management

Core Responsibilities

• Budget Management: Develop and manage financial plans, cost control, and performance metrics.
• Team Leadership: Supervise daily operations, motivate staff, and foster teamwork.
• Customer Service: Ensure exceptional guest experiences and resolve issues promptly.
• HR Activities: Performance reviews, coaching, training, and staff development.
• Compliance: Adhere to corporate accounting procedures and food safety regulations.

Ideal Candidate

• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• Passion for service excellence and continuous improvement.

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POSITION SUMMARY

• Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None