The Mr Price Group (MRPG) is a fashion value retailer, selling predominantly for cash. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys s...
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Job Description
- This role is dedicated to the implementation of the Group Talent strategy within the Talent management and organizational development area, to deliver on the functions short and long term objectives. This entails managing key strategic projects through stakeholder collaboration to realise opportunities and support business challenges.
- Research, development and implementation of frameworks, tools, technologies and best practices to promote an equitable associate experience across the Group.
- Continuous improvement of implemented initiatives through feedback and learnings.
- Management of Talent Specialists.
Responsibilities
Project Management :
- Manage key strategic projects in relation to the talent management strategy.
- Best practice research and benchmarking.
- Support the business with change management when initiating new projects.
- Feedback to business in order to drive project success within the group.
- Manage and maintain core talent activities from previously implemented projects.+C24:D28
Talent Management:
- Manage and drive continuous improvement of implemented strategic Talent Management initiatives in the streams of - Succession, Performance, Assessments, Onboarding, Talent Pipeline, Talent Mobility, Career Pathing.
- Best practice research and benchmarking.
Organizational Development:
- Drive continuous improvement of business as usual initiatives relating to OD programmes and implemented projects aligned to Talent Management practices, relating to; Wellness, Leadership enablement, Culture enablement, organisational change management and Diversity & Inclusion to support a holistic workplace experience for all associates in line with Mr Price Group values and DNA.
- Best practice research and benchmarking.
Team Management:
- Ensure that the workload within the team is distributed fairly and in line with the team's priorities to deliver on departmental KPI's / targets.
- Keep abreast of talent pool to contribute to the recruitment of top talent.
- Drive succession, training and development within the team to ensure resource capability and business continuity.
- Maintain a healthy and culturally aligned team.
Financial Management:
- Develop departmental budget and monitor/control spend in order to deliver strategy, prioritising projects in line with strategic intent.
Qualifications
- BA/BSc/BCom - Industrial Psychology or HR
- 7+ years working experience, 3+ years experience at Middle Management level in Talent Management or related
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Job Description
- Mr Price - Tafelkop Mall, Tafelkop:- Support the store manager in managing the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorise write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
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Job Description
- Lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write-offs, breakages, recalls, and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to the support center and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events, and driving new accounts/memberships per targets (if applicable).
Risk Management:
- Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance with policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping, etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching, and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Qualifications
- Grade 12
- 3 Years’ of Store or Assistant Store Management experience preferably in a similar style of retail store.
- Sales & service management.
- Budgeting.
- You are proficient in MS Office
- Communication skills.
- Retail trade.
- Brand, customer & product understanding.
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Job Description
- To ensure the provision of worldclass sourcing of merchandise and suppliers to support the merchandise strategy and eliminate unnecessary cost thereby delivering best value to delight our customers.
Responsibilities
- Monitor and analyse key metrics across the sourcing value chain in order to measure supplier performance and highlight potential risks to the business
- Participate in developing and implementing a short and long term Resource strategy to support the business strategy and merchandise direction
- Build strategic supplier relationships and identify new partnerships for long term sustainability. Research and provide new vendor solutions in line with business requirements in order to contribute to the Company's profitability. Research new supplier territories in order to ensure that we are sourcing competitively. Assist and guide new vendors in understanding of our requirements, policies and procedures
- Procure merchandise at the optimal total cost of ownership (TCO) without compromising on quality and timelines, through negotiation, volume bundling and fabric optimisation. Re-engineer product for lower costs where necessary while still maintaining required standards. Negotiate preferred payment terms with suppliers
- Oversee the critical path management up to handover to forwarder date in order to ensure on time delivery of merchandise and correct product execution. Work closely with the Resource coordinator on finding proactive solutions to mitigate any delivery delay impact on the business. Partner with respective merchants in reacting to the trading environment in order to maximise sales
- Identify new product and fabric developments in the global market and how they could be adapted for the local market in order to remain relevant and to maximise additional profitability opportunities
Qualifications
- A completed degree or diploma preferably in Procurement, Sourcing or Clothing Management
- 1-3 years sourcing experience
- MS office (Excel)
- Negotiation Skills
- Knowledge and understanding of: Corporate Social Responsibility; Sustainable practices; fabric technology; raw materials and manufacturing
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Job Description
- We are excited to invite you to join the Mr Price Group Store Manager Talent Pool for our Mr Price Cellular Stores!
- By joining this talent pool, you will be among the first to be considered for upcoming Store Manager positions for Mr Price Cellular in Eastern Cape
- The Store Manager will lead and manage the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets, innovation initiatives and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the store.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorise write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness. This may include:- In-store marketing, competitor shopping. Drive credit, Insurance, Mobile and Cellular performance to achieve the agreed budget
Risk Management:
- Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Innovation:
- Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.
Qualifications
- NQF level 4 (Grade 12) or equivalent
- 3 years' experience in a store management position
- Sales & service management, budgeting, computer literacy, communication skills
- Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understandin
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Job Description
- The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies
Responsibilities
- Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
- Efficiently processing customer refunds, processing and reviewing account adjustments
- Resolving client discrepancies and short payments
- Accurately updating customers’ personal, employment and contact information to maintain their details
- Effectively rehabilitating customers through excellent customer service standards
- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
What's in it for you?
- Achieve your targets and enjoy uncapped incentives
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
- Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
- Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
- Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
Qualifications
- Grade 12
- 6 - 12 months experience in collections
- Strong negotiation skills
- Excellent communication skills
- Knowledge of NCA requirements pertaining to collections and credit control
- Understanding of the life-cycle of an account and the collection process
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Job Description
- As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
Responsibilities
- Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
- Telephonically confirm employment and personal details to verify information provided on the store application forms
- Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base
- Process all store card applications across all divisions to increase customer and credit base (outbound agents only)
What’s in it for you….
- Achieve your targets and enjoy incentives.
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
- Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
- Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
- Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
Qualifications
Education
Experience
- 1 year call centre experience (preferably in new accounts)
- Accounts applications processing experience (advantageous)
Skills and knowledge
- Knowledge and understanding of industry legislature - Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)
- Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.
- Problem-Solving - quickly identifying issues and providing effective solutions
- Attention to detail - ensuring accuracy in customer information and account setup processes
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Job Description
- Are you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation and customer satisfaction!
- As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.
- Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.
Responsibilities
Direct Sales:
- Contact prospective customers to present information and explain available products.
- Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
- Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).
Updating Personal Information:
- Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.
What’s in it for you
- Achieve your targets and enjoy uncapped incentives
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
- Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.
Qualifications
Education:
Experience:
- At least 1 year of experience in a mobile call centre
Knowledge and skills
- A strong understanding of sales techniques and the telecommunications industry
- Ability to influence and convince customers with ease.
- Thrive in a goal-oriented environment and love to exceed expectations
- Handle rejection gracefully and bounce back quickly.
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Job Description
- The Customer Support Representative will be responsible for ensuring that customer’s queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever.
Responsibilities
- Effectively respond to all requests and queries from customers
- Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence
- Ensure quality, friendly, consistent interaction when dealing with customers.
- Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s.
- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
- Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
What's in it for you?
- Achieve your targets and enjoy amazing commission and incentives
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
- Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
- Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
- Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
Qualifications
- Grade 12
- 2-3 years customer care experience within a call centre environment
- Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
- Knowledge of online purchase
- Excellent communication skills in English (Written & verbal).
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Job Description
- You’ll craft and oversee the commercial strategy, ensuring seamless planning and execution of all commercial activities and new product development across the Credit, Insurance and Value Added services product pillars.
Responsibilities
Strategy
- Develop and implement commercial strategies to achieve revenue growth targets, whilst managing overall profitability of this vertical.
- Monitor market trends and competitor insight to identify key risks/opportunities whilst building a response in collaboration with key stakeholders across the business.
- Monitor the achievement of Financial Services KPIs and Operating Metrics and report these to the executive and management team.
- Leverage data and market research to identify strategic commercial opportunities and new product development in line with the businesses five year strategy
- Management of the overall profitability of the financial services vertical.
Budget Management
- Develop and manage budgets, financial performance and operating metrics to ensure commercial activities align with the overall business strategy.
Business Development
- Identify and assess new product opportunities in line with divisional strategy.
- Collaboration with external partners and internal stakeholders to manage the overall commercial profitability of both existing and new products across both the credit, insurance and VAS verticals.
- Lead a Commercial team and collaborate with other functional areas to implement opportunities.
Market Research
- Conduct market and competitor research and analysis to identify trends and opportunities.
- Work closely with the BI team to implement and manage overall customer profitability
Risk Management
- Develop and manage commercial agreements with customers and vendors, including pricing, terms, and conditions.
- Ensure compliance with relevant laws and regulations pertaining to commercial activities, including customer data privacy regulations.
- Work closely with the Risk team to manage commercial profitability versus risk within the Financial Services Business.
Team Management
- Lead and support your Commercial team to deliver on department KPIs.
- Drive succession, training, and development within the team to ensure resource capability and business continuity.
- Maintain a healthy and culturally aligned team.
Qualifications
- CA(SA)
- 10 years of senior management experience in Banking and/or Financial Services (with at least 7+ years working in Credit and Insurance).
- Insurance Accreditations such as RE1 and RE5 are preferable
- High-level expertise in, and detailed understanding of several different specialist areas within a function
- Ability to influence stakeholders at various levels internal and external
Method of Application
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