Hot Jobs at Santam Insurance

To conduct or assist in risk based internal audit reviews, to deliver on the internal audit plan and provide Santam’s Audit Committee with independent assurance on the management of risks within the Santam Group (includes subsidiaries, portfolio managers, underwriting agencies and international partners). The role requires the individual to perform internal audit reviews, in terms of the internal audit methodology and the International Standards for the Professional Practice of Internal Audit.

What will make you successful in this role?

• Perform and control the full audit cycle
• Engage in continuous knowledge development regarding Insurance regulations, best practices, tools, techniques and performance standards.
• National and international travelling to Santam offices and partners may be required.

Full performance audit cycle

• Adherence to the Internal Audit methodology and the International Standards for the Professional Practice of Internal Audit
• Assisting management and the senior internal auditor with engagement planning (scope of the review);
• Obtaining adequate information and analyzing / evaluating accounting documentation, previous reports, data, flowcharts etc, for understanding the business;
• Identifying and documenting risks and controls;
• Developing audit procedures to test adequacy and effectiveness of controls (including ACL);
• Documenting findings
• Discussions with management on findings as well recommendations;
• Root cause analysis;
• Coaching trainee auditors; and
• Providing information for Quarterly feedback to Santam Audit Committee.

Qualification And Experience

• Internal Audit Diploma or Degree
• CIA or studying towards CIA
• 3 to 6 years internal auditing experience (2 to 3 years in short term insurance)
• Articles would be an advantage
• Computer literate
  • Excel-Advanced
  • Word- Intermediate
  • ACL- Intermediate
  • Teammate
     

Knowledge And Skills

• Analytical ability and logical reasoning
• Excellent interpersonal, communication and networking skills
• Strong verbal and written communication skills
• Conflict Management & Negotiation skills
• Time management
• Team work

go to method of application »

As a Non-Motor Field Assessor, you will determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL?

• Receiveing instruction from Claims Service Consultant (appraisal notes &docs).
• Checking completion and correctness of document and policy conditions.
• Planning routes for claims, make arrangements and contact client.
• Identifying what is required and outstanding from client.
• Deciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer.
• Assessing risk to provide recommendations to underwriting.
• Appointing specialist resources if required.
• Interacting with the police, weather bureau etc. to assess merit.
• Comparing information collected to the policy requirements and claim details presented.
• Determining equivalent replacement and determine risk.
• Deciding and negotiating on replacement/cash/claims card.
• Authorizing repairs/cash settlement.
• Writing Claims Report and update the central claims file.
• Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters).

Qualifications And Experience

• Matric (Grade 12) with Mathematics
• Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme
• Certified Fraud Examnier qualification advantageous
• Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous
• OR
• Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum)

Knowledge And Skills

• All relevant product training completed
• Familiar with IM external systems
• Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment
• Ability to do investigations on buildings, its contents and fire

PERSONAL ATTRIBUTES

• Analytical thinking
• Information seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation

Desired Skills

• Non-Motor Assessment
• Non-Motor Adjustment
• Loss Adjuster

• Non-Motor Adjuster
• Non-Motor Investigator
• Non-Motor Claims Assessor