Hot New Jobs at Shoprite Group of Companies

Job Objectives

Our ideal applicant will:

• Ensure effective merchandising in the store
• Monitor team productivity according to system
• Ensure stock availability
• Manage wastage in all departments
• Ensure effective housekeeping, Health and Safety
• Management our diverse staff complement

Qualifications

Essential:

• Matric or equivalent qualification

Experience

Essential:

• Sales
• Customer Service

Desirable:

• Retail Industry experience

Knowledge and Skills

Desirable:

• Product Knowledge
• Leadership skills

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Job Objectives

• Ensure the effective facilitation and management of the assigned Lease portfolio including the clear understanding of various Leasing formats and capacities (anchor tenant, headlease, trade support facilities etc.).
• Monitor and manage all leasing and maintenance related aspects including but not limited to new Lease Agreements, Lease Renewals, Lease obligations and compliance.
• Ensure the timeous exercising of the renewal options, including the most favourable terms for the company.
• Supporting and providing information where necessary to complete viability studies.
• Completing & obtaining approval for Directors Resolutions, letters of renewal to Lessor's & drafting & signing of lease renewal addendums. Ensure complete process from viabilities to Directors Resolutions & signed leases is completed.
• Negotiating with Lessor to ensure lowest rental terms possible for renewal periods &/or negotiating additional options or new leases where possible and necessary.
• Obtain estimate cost reports from Divisions to negotiate with Lessor's regarding contributions or rentalisation of refurbishments/enlargements costs.
• Assisting Divisions with operational issues including corresponding with Lessor's who are not complying with Leases in terms of proper external maintenance, adequate security etc.
• Supporting New Business Development Managers with financial calculations/viabilities regarding new lease agreements or rentalisation of costs for store enlargements.
• Participate in the viabilities activities and related calculations regarding the purchasing of existing leased stores or selling existing owned premises, as well as for possible termination of leases (conversion of Headlease to store lease).
• Together with the Development Managers, participate in the viabilities activities and related calculations regarding additions to existing owned properties or refurbishments of internal stores/ DC premises.
• Support the properties and leasing team with any additional administration, liaison, feasibility / viabilities calculations and general projects. 

Qualifications

• Degree in Legal or Property Contract Management and/or Financial / Commercial Business Management or equivalent – essential.

Experience

• +3 years’ experience in a similar role: managing a lease orientated portfolio - within a legal / financial / contractual capacity in a ‘property’ orientated sector managing landlords – ideally in a multi-stakeholder portfolio with nationally distributed locations and brand imperatives – essential.
• Exposure to legal contractual principles and obligations involving governance frameworks, risk analysis/mitigation and stakeholder analysis/engagement – essential.
• Demonstrable track record of executing commercial and analytical activities related to feasibility and advisory inputs – essential.
• Experience in a Group wide / cross-functional matrix structure - highly beneficial.

Knowledge and Skills

• Extensive knowledge of Property Leases and Contractual management combined with the ability to influence, negotiate, and manage landlords and respective property portfolios in a broad and layered distribution context.
• Self-motivated and driven with strong integrity - take accountability for actions and mistakes. 
• Conflict resolution and resilience - open, honest, and direct in giving and receiving constructive feedback. ‘Bounce back and try again’ attitude during adversity.
• Problem solving - Solution orientated, guide the Group / business in solving problems that align and comply with the Group Property/Lease framework.
• Understanding of property innovations and evolving technologies and digital opportunities and the leasing/contractual options and implications.

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Job Objectives

Employee Centric Delivery  

• Provide input into the Learning Strategy for the portfolio as required. 
• Build effective and fit-for-purpose curriculums through ongoing stakeholder engagements (L&D Business Partners, relevant business, and People team functional areas) to extrapolate the necessary inputs.

People (Self, Team & Organisational)  

• Collaborate closely with the L&D team and ensure alignment of the service delivery solutions to the business.
• Manage L&D initiatives that foster an innovative, agile, and employee-centric culture where employees are supported, empowered, and valued. 

Future-Fit    

• Participate in the integration and effective flow of work with other service areas and businesses. 
• Identify opportunities for continuous improvement in Instructional Design services.

Financial, Reporting & BI  

• Ensure accuracy in data input and relevant reports as applicable to the L&D team. 
• Using official data sources to inform administrative outputs.

Governance & Compliance  

• Ensure compliance with relevant labour relations frameworks and legislation.
• Ensure compliance with organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act.

Qualifications

• Degree in OD, L&D, Graphic design or equivalent - (essential).

Experience

• +4 years in a formal Curriculum Design role or similar with exposure to the end-to-end learning design and development process as well as exposure to training delivery within an end-to-end curriculum context - (essential). 
• Experience within the FMCG, retail sector, or similar - (preferred). 
• Knowledge and SkillsProficiency in MS Office, with an emphasis on Excel - (essential).

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Job Objectives

• Responsible for the management and development of the business retail strategy i.e. merchandising, and store layout.
• Overseeing the accurate execution of the corporate look and feel of all stores by utilising merchandising techniques.
• Design and implement a creative merchandising strategy by coordinating with the brand and marketing departments.
• Plan and execute merchandising initiatives to create an elevated experience for our customers which will enhance product visibility and optimize sales.
• Market trends analysis, customer insights, and competitor activities.
• Create impactful and exciting visual displays that showcase product, drive footfall and revenue.
• Staff management to ensure all themes are consistently executed across all stores, nationally.
• Expenditure analyses and control in line with the annual budget, and extract and analyse financial and business data to make informed decisions and projections.
• Develop in cooperation with the brand and advertising department, marketing collateral for the business, monitor inventory turnover, and analyse sales data.
• Keeping track of the performance of various styles of merchandise for the purpose of repositioning stock to improve sales of underperforming merchandise.
• Planning and leading new store merchandising including full range vs in stock.

Qualifications

Essential

• Matric
• Degree in Business Management, Visual Merchandising, Marketing or a related field.

Experience

Essential

• 5+ years of experience in visual merchandising or related fields.

Knowledge and Skills

• Manage and develop the business retail strategy, including merchandising and store layout.
• Ensure consistent execution of the corporate look and feel in all stores through effective merchandising techniques.
• Design and implement creative merchandising strategies in coordination with brand and marketing departments.
• Plan and execute initiatives to enhance customer experience, product visibility, and sales.
• Analyze market trends, customer insights, and competitor activities.
• Create impactful visual displays to drive footfall and revenue.
• Manage staff to ensure consistent execution of themes across all stores nationally.
• Analyze and control expenditure within the annual budget; extract and analyze financial and business data for informed decisions.
• Collaborate with brand and advertising departments to develop marketing collateral; monitor inventory turnover and analyze sales data.
• Track merchandise performance and reposition stock to improve sales of underperforming items.
• Plan and lead new store merchandising, including full range vs. in-stock items.

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Job Objectives

Administrative Support:

• Provide comprehensive administrative support, including calendar management, travel arrangements, and meeting coordination.
• Manage all inbound calls for Head of Department.
• Prepare documents, reports, and presentations for internal and external communications.
• Manage confidential and sensitive information with discretion.
• The role undertakes several ad hoc activities as determined by the Head of Contact Centre & Experience.
• This role requires a high level of independent thinking and initiative to manage an unpredictable environment with multiple priorities. 

People support:

• To ensure that our people come first, this role engages on several levels to ensure effective communication and integration of the team as directed by the Contact Centre leadership team.
• Managing all equipment orders, logging incidents with IT and arranging equipment repairs.
• Administrate the onboarding and offboarding of new staff including equipment handover or returns, staff biometric bookings with HR, and induction training.
• Ensure new employees have all their required resources and systems set up including IT equipment and stationery, email accounts, teams and mailer groups. 

Payroll support:

• Time and attendance registers and controls as deemed necessary by the team (registers, usage reports etc.).
• Submission of registers to payroll and management of any queries related to payroll.
• Managing leave and drawing leave reports to consolidate leave submitted against registers. 

Event and Program Coordination:

• Coordinate events, programs, and team-building exercises, including planning logistics, coordinating invitations, and managing event budgets.
• Assist in organizing training sessions, workshops, and knowledge sharing activities.  

Relationship Building and Communication:

• Collaborate with other executive support specialists to support cross-functional initiatives and promote collaboration.
• As a key participant in achieving our customer centricity ambitions, the role often facilitates activities and correspondence between various stakeholders including customers and functional teams across the Group. Given the context and positioning of this role, the role often serves as a representative and ambassador of the Brand.
• The role serves cross-functionally, collaborating on business-as-usual activities, project, and other executive reporting requirements.
• Managing the front desk security and welcoming of all visitors 

Reporting and record keeping:

• The role aims at excellence in collecting, consolidating, and visually representing information in innovative and effective ways.This requires a creative mindset and input, skilled communication (written and verbal).
• The role is responsible for taking minutes in all management meetings for inclusion in executive and management reporting.
• The role is responsible for maintaining all financial records for invoices, quotes and budget related activities to ensure that budgets and expenses are correctly managed and allocated by the finance department. 

Facilities management:

• Office coordination, procurement of office supplies and staff refreshments.
• Managing all department equipment orders and record keeping of all assets.
• Managing tea attendants and cleaning staff to ensure the office is maintained across the seven-day work week.
• Managing all repairs and maintenance issues.
• Managing access control and security related tasks for the office.
• In supporting the operational teams, the role facilitates, and coordinates transport schedules
• Employee wellness initiatives and Health & Safety orientated activities to be a valuable support to the leadership team in achieving wellness and motivating staff to participate in various activities to boost morale and engagement. 

Qualifications

• Degree/Diploma or Courses in Executive Support, Communications, Business, Office Management, or a related field - (beneficial). 

Experience

Essential

• +3 years’ experience in an Executive Assistant/ Support Specialist / Office Coordination capacity providing support to a large team on a diverse range of administrative and facilitation related activities, or similar role.
• Exposure to interacting with a multiple and diverse stakeholders.

Desired

• Experience in SAP finance and procurement systems.
• Experience in a retail / contact centre environment.
• Experience in a listed company, Group context.
• Experience working in a customer service environment(.

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Job Objectives

Procurement Management:

• Source and procure equipment, ensuring timely and cost-effective acquisitions.
• Communicate effectively with vendors, stores, and users to facilitate the procurement process.
• Maintain accurate records of all procurement activities using Excel or other relevant tools.

Equipment Maintenance and Replacement:

• Monitor equipment status and determine when repair or replacement is necessary.
• Order parts or new equipment as required and manage the replacement process.
• Create goods receipts for installed equipment, ensuring proper documentation.
• Record and maintain stock levels of equipment.

Incident and Work Order Assistance:

• Assist in managing incidents and work orders efficiently.
• Double-check paperwork for completed work orders, ensuring accuracy.
• Safeguard all related documents and maintain a systematic filing system.

Vehicle Administration:

• Administer and coordinate all aspects of the vehicle fleet to the Fleet Admin Manager and FSM.
• Oversee maintenance schedules, ensuring the optimal performance of vehicles.
• Manage pool vehicles, including scheduling and usage tracking.
• Facilitate new vehicle acquisitions and handle disposals.
• Generate reports and statistics related to vehicle usage and maintenance.
• Assist and oversee any queries and requests regarding.

Equipment Administration:

• Maintain detailed records and stock levels for equipment.
• Implement effective stockkeeping practices for efficient retrieval and monitoring.
• Coordinate with relevant stakeholders to ensure equipment availability.

Qualifications

• Grade 12 certificate. 
• Driver’s license
• A+ Certificate

Experience

• +2 years’ experience in administration or similar role.
• Experience working with data entry software (e.g., SAP).

Knowledge and Skills

• Proficiency in MS office 365 with a foundational knowledge of Excel.
• Detailed with problem solving skills - examines and integrates multiple sources of information and systems understand complexities relating to the function and make sound judgement; applies experience and in-depth knowledge to manage complex situations and identifying opportunities. 
• Detail-oriented and devoted to quality – A natural affinity to details and conscious effort in understanding the cause and effect of a situation whilst displaying a high quality of provided services.
• Results-driven – Efficiently executes priorities tasks and priorities, setting stretch goals for self, while remaining focused and working tenaciously to meeting and exceeding expectations within quality standards.
• Administrative support with planning and organising skills – Able to timeously and efficiently prioritise and execute multiple and competing demands in a fast-paced environment. Identifies and co-ordinates urgent and important tasks / priorities to ensure efficiency.
• Communication skills – Effective with verbal and written communication skills. Able to convey messages to various suppliers, stores and team in a clear and accurate manner.
• Ability to work under pressure and under tight time constraints, managing multiple demands while organizing, prioritizing and reordering workload in a rapidly changing and fast moving environment. 
• Delivering results and meeting customer expectations - Focuses on customer needs and satisfaction.

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Job Objectives

Data and Competitor Analysis and Pricing Strategy

• Assist the Category Insights Manager in creating reports and re-calculating metrics including competitor analysis, category roles, Key Value Items (KVIs), and target price indices to provide insights on market trends and customer behavior.
• Assist the Category Insights Manager in creating and updating tool files from pricing strategy refresh (I.e., category role mappings, item roles, KVIs, target price indices etc.) to ensure that ensure that the pricing strategy remains up-to-date and reflects changes in market trends and consumer behavior. 
• Assist the Category Insights Manager in coordinating with Analytical Engineer on competitor data source updates (e.g, if competitor is added/removed) to ensure that the data used for competitive analysis remains current and accurate.

Item Relationships Support

• Monitor updates related to the relationships of new Stock Keeping Units (SKUs), updated SKUs, incorrect item relationships, and dead/delisted SKUs in SAP. 
• Manage the follow-up process, which includes reviews of new SKUs that are not timely.
• Organise and run weekly meetings with tool core team (Support Specialist, Category Specialists etc.) to discuss updates and ensure overall alignment on dependencies. 
• Provide ad-hoc assistance and expertise to Category Specialists on item relationship updates upon request.
• Investigate "incorrect item relationships" flagged by Buyers in overrides and notify Master Data team if SAP data is incorrect to support smooth and efficient operations.
• Own and conduct quarterly clean-up of input sheets.

Tool Development, Monitoring, Utilisation and Training

• Support the Category Insights Manager by creating monthly tool usage reports to help identify Buyers/categories with high percentage overrides.
• Support buying teams on creating plans, monitoring new plans, and investigating overrides. 
• Provide input to new functionality developments on the tool.
• Support the definition of tool training materials, training schedules, and engagements with Buyers in collaboration with Trainers and Category Insights Manager.

Ad hoc Support

• Support the Category Insights Manager and the Head of Category Management in handling exceptions (e.g, generating weekly reports, support meetings). 

Qualifications

• Bachelor's degree in Data Science, Computer Science, Mathematics, Statistics, Information Technology, Information Systems or a related field – (Essential).

Experience

• +1 years’ experience in a Data Analyst or similar role, solving business and technology problems through applying data analysis techniques within a fast-paced environment – (essential).
• Experience applying data mining, modelling and mathematical and/or statistical concepts and methodology to support strategic business objectives – (essential).
• Experience in a retail, commercial or IT environment – (highly desired). 

Knowledge and Skills

• Knowledge of SQL, Python and data analysis toolkits – (essential).
• Strong proficiency in MS Office 365 with advanced Excel skills – (essential). 

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Job Objectives

• Being the customer-facing voice for Account payments customer disputes, addressing, investigating and providing feedback to the call center or client. 
• Performing deep dive analysis on Account payments customer disputes, logging legitimate disputes with the correct vendor, following up with the affected Vendor(s) and providing frequent feedback to the customer regarding their dispute. 
• Gather lessons learned of the dispute management process, and then use that information to create or improve policies, procedures, and best practice reference materials. 
• Providing prompt, efficient, detailed, customer-oriented service to MMA customers (Mainly end-user, but from time-to-time B2B’s as well) 
• Working with customer support peers from Computicket support and Shoprite Customer Careline to ensure a consistent and high-quality level of support. 
• Together with colleagues, drive projects that improve support-related processes. 
• Acting as the Voice of the Customer for our MMA customers, reporting and acting on observed areas for improvement 
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience 
• Assisting with Stores, Computicket Call Center and Shoprite Careline communication during MMA new feature releases. 
• Assuming responsibility for developing detailed knowledge about MMA product and features, as well as key vendor new features and customer dispute processes. 
• Making sure internal knowledge reference pages and SOP’s for escalations are updated (For all customer support sectors).

Qualifications

• Matric/Grade 12 Certification - (essential)

Experience

• +1 years' experience in Customer Service, account management support role or similar with a passion for customer advocacy and experience supporting financial products – (essential) 
• Proficient with Web Technologies and the Internet Experience taking ownership and driving resolution on escalated customer issues - (essential)
• Strong customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience - (desired).

Knowledge and Skills

• Proficiency in MS Office, with an emphasis on Excel - (essential).

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Job Objectives

• Reconcile the stores’ cash deposited to the cash tendered and follow-up on any discrepancies regarding missing tenders, deposits, receipts or petty cash entries.
• Report unreconciled transactions and resolve reconciliation queries.
• Correspond with the branches on reconciliation discrepancies and escalate differences to the division where necessary.
• Match and reconcile clearing accounts by utilising the various store reports available.
• Ensure requested documents are available and legible for follow-ups on queries.
• Ensure clearing accounts are balanced and cleared at month end.
• Maintain accurate financial records. Conduct accurate and efficient management of stakeholder details in accordance with company policies, PCI, FICA and POPIA guidelines.
• Respond by phone and e-mail to stakeholder queries correctly and timeously in a professional manner.
• Ensure that all daily, weekly and monthly duties and deadlines are met consistently.
• Perform ad hoc administrative tasks - as required. 

Qualifications

• Grade 12 / Matric - (essential) 
• Accounting certificate, diploma or equivalent - (highly beneficial).

Experience

• +2 years of relevant experience in a financial or similar role.

Knowledge and Skills

Essential

• Microsoft 365 – Outlook with key focus on Excel skills.

Preferred

• Exposure to and an understanding of corporate and retail-orientated environments.
• Accounting package exposure to SAP.
• Additional exposure and understanding of the below areas will be considered as highly beneficial: 
• Procedures and risks related to POS (Point of Sale) cash reconciliation processes 
• Transaction reconciliation 

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Job Objectives

Basic data analysis and opportunity assessment and action plans Acquisition:

• Secure, manage and maintain the relationship and financial contribution to business with with new customers.

Retention:

• Secure, manage and maintain the relationship and financial contribution to business with with existing customers.
• Customer data integrity and Customer interfacing and/or impacting process monitoring and ongoing improvement.
• Internal Reports, feedback and participating in broader initiatives (reducing financial losses, data integrity, governance and compliance, innovative ideas and solutions)

Qualifications

Essential

• Matric - National Senior Certificate NQF 4

Desirable

• Postgraduate qualification in marketing or relevant trade or industry related certification or relevant courses - (preferred)
• Valid driver’s license

Experience

Essential

• at least two (2) years of experience in customer sales and service, ideally in the healthcare and/or retail pharmacy industries.

Knowledge and Skills

• Demonstrable knowledge to wholesale and pharmacy operations, products and services with specific experience working with excel/sheets based raw data and basic analysis application combined with operational activities relevant to building and maintaining a customer base, sales, service, ordering and fulfillment processes, revenue and profit generation.
• Exposure to specific acquisition and retention strategies that drive retention and acquisition in a competitive landscape (preferred)
• Excellent verbal and written communication skills
• Strong prioritization and time management skills
• Resilience and adaptability
• Analytical and problem-solving skills
• Computer literacy (Competence in Excel, Word and PowerPoint)

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Job Objectives

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications

Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience

• Two years+ experience working in a similar role.

Knowledge and Skills

Essential:

• Customer service orientated
• Dispensing knowledge
• Knowledge of dispensing systems and ordering systems

Desirable:

• Knowledge of Retail/ FMCG operations