Latest Jobs at Cell C

Purpose of the Job:

• To provide excellent professional services in dealing with our customers, ensuring that queries are resolved efficiently and effectively. To interact with customers to provide and process information in response to inquiries, concerns and requests about products and services within the Service Centre SLA.

Main Responsibilities:
Customer Service & Sales

• Ensure all clients are welcomed in a professional manner
• Ensure that Service Centre environment is conducive to driving sales and offering outstanding service
• Maintain and update relevant policies and procedures within the store
• Build and maintain relationships with customers
• Ensure a professional image is portrayed during all interactions with customers
• Ensure all orders, forms, applications and requests are processed without delay
• Ensure all requests and unresolved issues are directed to the designated resource without delay
• Ensure accurate management of customers' accounts
• Ensure a detailed audit trail of all customer interactions and transactions are easily accessible
• Ensure a detailed record is maintained of all inquiries, comments and complaints and actions taken.
• Ensure effective administration management
• Effectively communicate and coordinate with internal departments
• Ensure prompt response to customer inquiries with attention to detail and accuracy

Complaint Resolution

• Obtain and evaluate all relevant information to handle inquiries and complaints
• Ensure customer verifications are performed continuously and any discrepancies are raised immediately to management
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution within the shortest timeframe
• Ensure that a good level of understanding and knowledge of Cell C’s products and services are maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately
• Be willing to listen to and support colleagues and team members with professional problems, devoting time to impart expertise, infusing confidence and expressing positive expectations regarding the team’s and Service Centre’s performance

Stock

• Ensure that stock forecasts are submitted weekly as per agreed upon time frames
• Manage sales order capture process daily to ensure turnaround times is adhered to as well as orders are captured accurately

Finance

• Check that daily cash up report reflects no cash variances
• Ensure all transactions processed within the day are correct and are in a balanced position

Administration and Report Generation

• Ensure all documents are filed with 100% accuracy and can be accessed with ease and is audit compliant
• Submit weekly and monthly report to Manager
• Submit any other ad-hoc reports on request

Health and Safety Compliance

• Conform and adhere to Safety, Health and Environmental legislative requirements
• Report any health and safety concerns/incidents in the workplace to the manager/health and safety representative
• Assist Cell C to establish and maintain a fully compliant Healthy and Safe Work Environment
• Attend the Safety, Health and Environmental workshops as required by management
• Perform any other related duties as requested by Management

Minimum Qualification

• Matric + NQF 5 – Certificate / internal workshops and proven on-line self-help courses, gaining knowledge in the Customer Service, Sales Industry

Experience

• 6 – 24 months experience in sales, retail or service environment
• ICT Product knowledge would be advantageous
• Ability to increase sales
• Knowledge of relevant computer application

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Purpose of the Job:

• To plan, control and monitor projects (obvious/complex/Sub-projects) within the department, from startup to the close out of projects and initiatives.
• Leads in the development of project objectives, work plans, timelines, and implementation schedules
• Manage activities in the project lifecycle
• Prepares progress reports and diversions from projects plans, budgets and schedules
• Controls and coordinates interdependencies between all project stakeholders
• Maintains relevant project schedules and document tracking systems

Main Responsibilities:
Planning

• Plans, prioritises, and allocates tasks for multiple project teams
• Plans multiple activities relating to project goals, work plans, timelines, and implementation approaches

Scope of Projects

• Plan, control and monitor multiple projects (obvious/complex/Sub-projects) projects
• Assist with the implementing and monitoring of the principles as set out in the EPMO governance framework
• Assist the Senior Project Manager/Programme Manager with the delivery associated governance framework, operating model, and processes

Project /Task Management

• Guiding sub-functional areas with project planning and scheduling
• Monitoring progress and deadlines according to the project plans
• Conducting status meetings on obvious/complex/Subprojects
• Deliver projects on time within budget and that any variances are managed correctly
• Manage the coordination of program’s components, the relationship with other programs and the interface to business development and business portfolio management
• Set and agree on the objectives for Projects for the portfolio
• Regular reports on the status of projects: Change control, change requests, as may be required from time to time
• Manage the interdependencies between projects
• Ensure that the Projects in the portfolio are according to approved business requirements (Quality Control as well as Scope Management)
• Keep track of contractual deliverables
• Ensure that projects adhere to the agreed Project delivery Policies, Processes and Procedures
• Implement and manage project risk and deliver agreed reporting and escalation thereof to the business risk management and audit functions
• Project resource allocation and management
• Oversee and monitor/track processes against respective process performance baselines, identify gaps and provide improvement suggestions
• Track success of above-mentioned improvement suggestions
• Act as point of escalation for late delivery of project milestones (e.g., documentation)
• Manage, facilitate, and communicate the impact of project changes (scope, cost, time)
• Project and requirement status, forecasting, budget, expectation management, escalation and roadmap as needed
• Maintain an ongoing list of priority of each of the requirements and projects managed
• Communicate risks associated with projects with the relevant project owners and sponsors
• Oversee and manage delivery expectation and negotiate delivery timeframes
• To effectively manage the delivery, governance, and communications with all project stakeholders
• To ensure that all contractual obligations are being fulfilled
• Maintain awareness of interdependencies for projects
• Tracks the impact of own allocated, obvious/Sub-projects, evaluates the achieved results

Process

• Enhance and maintain policies, processes, and procedures within project implementation
• Remain current with industry trends and initiatives
• Implement new and improved methodologies on an ongoing basis to ensure continuous improvement
• Contributes to continuous process improvement to enable effective project management processes
• Provide business leadership throughout the project life cycle
• Participate/plan the prioritization process of all requirements received

Communication

• Assist in the facilitation of team and stakeholder meetings
• Deliver informative, well-organized presentations
• Understand how to communicate difficult/sensitive information tactfully
• Compiles and provides regular project status reports

Cost and Budget Management

• Manage the approved budget within area of control
• Prepare cost tracking and variation reports
• Make recommendations for budget-affecting change requests
• Inform Management timeously of potential over-spend

People Engagement/Mentorship

• Manage the approved budget within area of control
• Prepare cost tracking and variation reports
• Make recommendations for budget-affecting change requests
• Inform Management timeously of potential over-spend
• Builds customer relationships to provide sound customer service through communication, transparency, and delivery
• Coordinates project teams, internal staff, external parties, and management
• Provides input into the identification and development of best practices for working with or adding value to the customer (internal)
• Provide an advisory and support function
• Initiate appropriate Labour Relation action required within section
• Facilitate personal and professional growth of others within the business area by sharing personal knowledge, skills, information, and insights that have been learned through the years
• Create opportunities and conduct activities for collaboration, goal achievement and problem-solving to help less experienced persons in the business area to perform their job
• more effectively and/or progress in their career

Health and Safety Compliance

• Conform and adhere to Safety, Health and Environmental legislative requirements
• Report any health and safety concerns/incidents in the workplace to the manager / health and safety representative
• Assist Cell C to establish and maintain a fully compliant Healthy and Safe Work Environment
• Attend the Safety, Health and Environmental workshops as required by management
• Participate in the appointment of the SHE representative, first-aiders and evacuation marshals as per legislation and Cell C requirements

Problem Solving

• Probes to determine the actual nature or underlying cause of problems
• Applies template driven project management principles and processes to simple projects
• Acts as a point of escalation for late delivery of project milestones

Decision Making

• Makes decisions regarding the coordination of interdependencies between all project stakeholders
• Prepares reports for supporting decision-making
• Perform any other related duties as requested by Management

Minimum Qualifications

• Diploma Project Management or related qualification (Certificate - Project Management - NQF Level 6)
• PMBOK & Agile Certified

Experience

• 4-6 years’ experience project management with technical and business departments
• 3 years Agile: managing a Scrum team as Scrum master
• Broad knowledge of project management methodologies and techniques
• Sound capability in the use of project management tools and systems (MS Office Suite
• An addition of at least 3 years’ leadership experience

Technical Skills

• Basic Project Management Skills, Intermediate Microsoft Office Skills, Basic financial understanding, Sound knowledge and working experience in Oracle, General Documentation Control & Information System Methods
• Information Technology / Commercial (Pre-paid, Postpaid/ FTTH) / Customer Value Management
• & Digital channel / Retail environment experience
   

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Purpose of the Job:

• Cell C is a challenger in the B2B tech industry, providing cutting-edge solutions that empower businesses to thrive in the digital age. We are committed to excellence, innovation, and growth, and we are seeking a dynamic and experienced EBU Manager – Indirect Sales focused on growing and scaling our Indirect channel to join our team. This role will focus on developing and expanding our channel partner relationships to drive revenue and market presence.
• The EBU Manager – Indirect Sales will be responsible for developing and executing a comprehensive sales strategy that leverages channel partners to achieve revenue targets. This role requires a strategic thinker with a deep understanding of the tech industry and a proven track record of success in B2B sales through channel partnerships.

Main Responsibilities

Channel Strategy & Development

• Develop and implement a strategic plan for channel partner sales to achieve revenue growth and market expansion nationally
• Identify, recruit, and onboard new channel partners, while nurturing and expanding relationships with existing partners including Business In Retail
• Design and implement indirect sales strategies to achieve enterprise revenue and margin target.
• Identify, onboard, and develop strategic channel partners across corporate, government, and multinational segments
• Drive adoption of advanced telecom solutions (cloud, connectivity, unified communications, IoT, cybersecurity) through indirect channels

Client Relationship Management

• Build and maintain strategic relationships with C-level executives and decision-makers in key accounts
• Ensure customer satisfaction through proactive engagement, solution alignment, and service excellence
• Act as escalation point for enterprise clients to resolve complex issues

Team Leadership and Development

• Lead, mentor, and develop a high-performing Partner Account team, fostering a culture of accountability, collaboration, and continuous improvement
• Set performance objectives, monitor KPIs, and ensure accountability
• Foster a collaborative culture that emphasizes partner success and consultative engagement

Indirect Sales Management

• Manage indirect sales budgets, forecasts, and profitability.
• Negotiate partner agreements, rebates, and incentive structures
• Ensure compliance with pricing policies, discount structures, and risk management frameworks

Performance Monitoring and Reporting

• Establish and manage a robust pipeline of opportunities with channel partners, ensuring timely and accurate forecasting and reporting
• Drive the development and execution of joint business plans with key channel partners, including setting targets, monitoring performance, and optimising partner performance.
• Conduct regular business reviews with channel partners to ensure alignment on goals, performance metrics, and mutual growth opportunities

Collaboration and Cross-functional Alignment

• Collaborate with cross-functional teams (e.g., marketing, product, sales enablement and customer success) to create compelling value propositions and go-to-market strategies for channel partners
• Build and maintain strong relationships with key channel partners and distributors
• Provide partners with sales enablement tools, training, and marketing support
• Act as the primary liaison between the company and channel partners, ensuring alignment of objectives

Market and Competitive Analysis

• Stay abreast of industry trends, competitive landscape, and emerging technologies to inform sales strategies and partner engagement
• Monitor industry trends, competitor activity, and regulatory changes in South Africa’s telecom sector
• Provide input into product development and go-to-market strategies tailored for indirect channels
• Champion digital transformation initiatives that empower partners to deliver enterprise solutions

Qualifications

• Bachelor’s degree in business, Marketing, or a related field; MBA preferred

Experience

• 10+ years of experience in B2B Direct sales, with at least 5 years in a senior leadership role within the tech industry
• Minimum of 10 years of experience in B2B sales, with at least 5 years in a senior leadership role focusing on channel partners within the tech industry
• Proven track record of achieving and exceeding sales targets through channel partnerships.
• Proven track record in managing partner ecosystems and driving enterprise sales through indirect channels
• Experience in negotiating complex partner agreements and incentive structures
• Strong understanding of the tech industry, including trends, competitive landscape, and key players
• Exceptional leadership and people management skills, with the ability to inspire and drive a high-performance sales team
• Excellent strategic planning, analytical, and problem-solving skills
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders
• Ability to travel as needed to meet with channel partners and attend industry events

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Purpose of the Job:

• Cell C is a challenger in the tech industry, providing cutting-edge solutions to businesses nationwide. Our mission is to empower companies with advanced technology that drives efficiency, growth, and success. We are looking for a dynamic and experienced EBU Manager – Direct Sales to lead our direct sales efforts and expand our market presence on a national scale.
• The EBU Manager – Direct Sales will be responsible for developing and executing a strategic sales plan to drive direct sales growth nationally. This role requires a seasoned sales leader with a proven track record in the tech industry, exceptional leadership skills, and the ability to build and manage a high-performing sales team.

Main Responsibilities

Sales Strategy and Execution

• Develop and implement a comprehensive sales strategy focused on segmented customer propositions, to achieve revenue, margin, and market share targets
• Identify new business opportunities within the enterprise segment (corporate, government, and multinational clients).
• Provide input into product development and go-to-market strategies for enterprise solutions
• Identify key market segments and tailor sales approaches to meet the unique needs of each segment
• Align sales strategies with overall business objectives and market trends
• Identify new business opportunities and market trends to stay ahead of the competition
• Drive penetration of advanced telecom solutions (cloud, connectivity, unified communications, IoT, cybersecurity)

Client Relationship Management

• Build and maintain strategic relationships with C-level executives and decision-makers in key accounts
• Ensure customer satisfaction through proactive engagement, solution alignment, and service excellence
• Act as escalation point for enterprise clients to resolve complex issues

Team Leadership and Development

• Recruit, mentor, and lead a team of high-performing Key Account Managers
• Set clear performance targets and provide ongoing coaching and development
• Foster a high – performance culture of excellence, accountability, and continuous improvement within the sales team

Direct Sales Management

• Oversee and manage the entire direct sales process, from lead generation to closing deals
• Manage enterprise sales budgets, forecasts, and profitability
• Drive revenue growth through effective sales strategies and execution
• Establish and maintain strong relationships with key clients and partners

Performance Monitoring and Reporting

• Set and monitor sales targets, KPIs, and performance metrics to ensure the team meets or exceeds objectives
• Provide regular sales forecasts, reports, and analysis to the executive team
• Ensure compliance with pricing policies, discount structures, and risk management frameworks

Collaboration and Cross-functional Alignment

• Work closely with marketing, product development, and customer support teams to ensure alignment and support for sales initiatives
• Collaborate with other departments to enhance customer experience and drive customer satisfaction

Market and Competitive Analysis

• Conduct market research and competitive analysis to inform sales strategies and identify growth opportunities.
• Stay updated on industry trends, emerging technologies, and competitor activities
• Monitor industry trends, competitor activity, and regulatory changes in South Africa’s telecom sector

Qualifications

• Bachelor’s degree in business, Marketing, or a related field; MBA preferred

Experience

• 10+ years of experience in B2B Direct sales, with at least 5 years in a senior leadership role within the tech industry
• Experience in negotiating complex contracts with large corporate and government entities.
• Proven track record in managing enterprise accounts and leading sales teams and successfully driving direct sales growth and achieving revenue targets on a national scale.
• Strong leadership and team-building skills, with experience managing a large, geographically dispersed sales team
• Excellent communication, negotiation, and interpersonal skills
• Strategic thinker with the ability to translate market insights into actionable sales strategies.
• Proficiency in CRM software and sales analytics tools