Job Opportunities at Nawiri Group

• Our commitment to making a positive impact in the wilderness areas and local communities where we operate has earned us international recognition, including our first B-Corp certification, the first in Africa, over a decade ago.
• As a certified B Corp, Nawiri Group and its multi award winning companies are deeply committed to the well-being of natural ecosystems and local communities. We have ambitious growth plans and are expanding our operational, commercial, analytical and technology capabilities to enable the further scaling of both our guest experiences and travel offerings as well as our positive impact activities in the region.

Why should you work for us?

• Become a part of a purpose driven company, a certified B Corporation, which harnesses the power of business for the greater good.
• Join a group that has been consistently pioneering and innovating at the frontier of responsible travel
• Through your day-to-day work achieve meaningful impact both on the business, customers and our foundation
• Enjoy the flexibility of a hybrid working arrangement to get the most out of your working hours. Combine work in one of the Nawiri Group offices, located in the picturesque cities of Cape Town, Nairobi, Arusha, and London, with the option of remote work.
• Collaborate with outstanding coworkers and teams who strive for excellence.

ROLE SUMMARY

• Nawiri Group is recruiting two HR Consultants to join the team. We are looking for candidates with a solid understanding of the full HR value chain and have experience in crucial areas such as recruitment and selection, onboarding, compliance, employee well-being. and employment equity. The ideal candidates will also possess the ability to contribute strategically to our HR operations.
• The successful candidates will play a pivotal role in the end-to-end recruitment of new hires, and onboarding talent for a range of vacancies spanning the tech and travel industries. They will also be responsible for executing essential HR functions, including but not limited to ensuring legislative compliance, managing employee lifecycle initiatives, leading general HR campaigns, and providing employee support.
• These positions will be placed at separate entities within the Group, namely Nawiri Shared Services and Go2Africa. If you are a passionate HR professional with a structured working-style and a caring disposition, you may be our new recruit!
• Go2Africa is an award-winning travel company harnessing passion and technology to create tailormade bucket-list African Safari experiences since 1998. Based in Cape Town, South Africa, our 23-year success has stemmed from an unwavering dedication to providing expert, independent advice and 5-star service to our clients from the early travel planning phase until well after they return home.
• Go2Africa has a strong following of guests and partners and an excellent, dominating SEO presence since its early days. At Go2Africa, we value our trusted relationships – whether that be with our travel partners, global client base or our Go2Africans and the vital role they play in supporting our growth trajectory and with that our contribution to conservation of wildlife, pristine wilderness areas and sustainable development of rural communities. Always ambitious, even in times like COVID19, we added to our team of experienced professionals with the goal of keeping Go2Africa as the industry-leading authority in luxury African travel.

KEY RESPONSIBILITIES

Recruitment:

• Responsible for end-to-end recruitment for identified roles, including drafting role portraits, sourcing candidates, reviewing CVs, conducting interviews, performing reference and background checks, making employment offers and maintaining the HR Application Tracking System for assigned roles.
• Manage the recruitment database and build relationships with hiring managers, recruitment agencies and internal recruiters.

Legislative Reporting:

• Gathering data and submitting annual legislative reporting, specifically for Skills Development and Employment Equity.

Employee life-cycle Management and Administration:

• Onboarding: Coordinate the onboarding process by coordinating new starter inductions, handling employee documentation, and facilitating benefits enrollment to ensure a smooth and welcoming experience for new hires.
• Offboarding: Oversee the offboarding process for departing employees, managing the return of company property and managing final payroll processes to ensure a smooth transition.
• Strategic HR Development: Contribute to the development and execution of HR strategies, policies and procedures.
• HR Campaigns: Collaborate with the HR team to support the creation and execution of strategic HR campaigns related to Learning and Development, Employer of Choice, Culture and Engagement, and Employee Wellbeing.
• Administrative Support: Assist with general HR administrative tasks, such as maintaining HR databases, and employee files. Provide support with various office management tasks as needed to ensure efficient day-to-day operations.

Job requirements
QUALIFICATIONS

• Tertiary qualification in Human Resources, Industrial Psychology, or related field

SKILLS AND EXPERIENCE

Essential:

• A minimum of 3 – 5 years of generalist HR experience
• Proven track record of driving end-to-end recruitment in tech or generalist industries
• Ability to prioritise tasks, meet deadlines, and work effectively under pressure

Desirable:

• Employment Equity and Skills Development reporting

COMPETENCIES

• Deciding and initiating action
• Planning and organising
• Working with people
• Exceptional written and verbal communication skills
• Good listening skills
• Learning and researching
• Delivering results and meeting customer expectations
• Adapting and responding to change
• Working in an asynchronous manner

ATTRIBUTES AND BEHAVIOURS

• Accountable
• Detail orientated
• Quality focused
• Organised
• Solutions driven
• Adaptable
• Confident
• Independent
• Proactive
• Agile

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ROLE SUMMARY

• This is an opportunity to join a highly valued and dynamic team that supports a range of functions across the group in a creative, challenging and collaborative environment, where your ideas will be as valued as your marketing and technology expertise. 
• Working across multiple B2C brands, websites and online marketing channels, the role is at the intersection of the business, technology, data and third parties, and will be responsible for ensuring we have the right technology and processes in place to reach our digital marketing objectives effectively and efficiently.

KEY RESPONSIBILITIES

• Implement and configure tracking in Google Analytics and Google Tag Manager to effectively track web key performance metrics and marketing activities.
• Contribute to analytics strategy and planning to improve our measurement capabilities.
• Effectively collaborate with cross-functional peers to deliver high-quality measurement of web and app performance.
• Delivers high-quality implementations within data collection project timelines.
• Ensure the quality and consistency of event taxonomy and data flows.
• Collaborate with various business teams such as Development, Product, Marketing and Business Intelligence, to understand the requirements of data needed to drive business decisions.
• Technical documentation writing related to event taxonomy and data layer implementation requirements.
• Troubleshoot tracking and diagnose issues within source code, platform configurations, and tracking tags, providing recommendations for improvement and implementing solutions.
• Communicate effectively with developers to explain what an implementation is designed to accomplish.
• Build and scope out advanced analytics solutions such as Server-side tagging. Communicate the benefits of advanced solutions to the team and C-level stakeholders.

Job requirements
QUALIFICATIONS

• Tertiary Qualifications in Marketing or related field, or equivalent work experience.

SKILLS AND EXPERIENCE

• A minimum of 4 years’ experience in a web analytics environment with focus on digital marketing.
• Proven expert knowledge in GA4, including data exports to Big Query, Measurement Protocol and Offline Data Integration with marketing partners, as well as cross-domain tracking.
• Google Tag Manager expert with experience in Server-Side Tagging, CAPI and Enhanced Conversions.
• Experience in setting up and maintaining measurement plans.
• Experienced in working with a development team to action tagging requirements
• Use of audience creation and passing audience data between platforms for targeting.
• Strong aptitude for identifying problems, troubleshooting issues and problem-solving with an open-minded and strategic approach.
• Passionate about marketing technology with a strong growth mindset.
• Experience in designing and building solutions with HTML, XML, and Tagging.
• Ability to code/script in JavaScript (Python is a plus).
• Proficiency in SQL.
• Knowledge of CRO tools (Desired).
• Ability to visualise and troubleshoot data in Looker Studio.
• Knowledge of Analysis techniques for Data Integration, Data Warehousing, and Google Cloud.

Desired skills & experience:

• GA4
• GTM
• Google Cloud Platform
• HubSpot integrations
• WordPress CMS
• Zapier
• Creation/enhancement of marketing dashboards in GA4 and Google Looker Studio
• Power BI / Microsoft Fabric
   

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ROLE SUMMARY

• As a Rates Administrator, you play a crucial role in ensuring the availability of high-quality product content. Your responsibilities include aligning content with production standards; business requirements and product agreements, while meeting the needs of platform users.
• You will work in a dynamic and time-sensitive environment alongside a team of dedicated individuals committed to supporting our business partners in their sales and decision-making endeavours. 
• Your understanding of how both collective and individual efforts contribute towards achieving outcomes, along with your ability to proactively engage and collaborate with business partners, product content providers and platform users, will be vital skill sets to enabling the Content Operations Team to achieve its objective of delivering the right content, at the right time.

KEY RESPONSIBILITIES

• The capture and maintenance of supplier product content – specifically rates content and its related material, onto the various systems, used as part of the content production and management process.
• The management and maintenance of product rates availability levels within your portfolio assignment, ensuring that they:
• Meet sales usage needs
• Are aligned to product service level agreements,
• Fulfill content operations requirement
• Identifying and actively communicating changes (both negative and positive) occurring within your product portfolio assignment to those responsible for managing and/or communicating such changes to stakeholders.
• Timely and accurate management and maintenance of all content production records related to your product portfolio.
• Direct or indirect post-production engagement with content users to assist with the speedy resolution of Content Production Queries.
• Providing assistance to the Rates Team Manager with the training of new starters and conducting rates capture quality assurance checks for new and junior team membrs.

Job requirements

QUALIFICATIONS

• Certificate or Diploma in Travel & Tourism

SKILLS AND EXPERIENCE

• Minimum of 3 years experience in a rates administrator role.
• Team Leader Experience advantageous
• Solid understanding of tourism terminology and principles.
• Proven ability to comprehend, extract, and translate raw data into content that meets end-user requirements.
• Ability to understand and apply product contractual agreements.
• Experience with APIs (sourcing, set-up and maintenance)

COMPETENCIES

• Deciding and initiating action
• Planning and organising
• Working with people
• Exceptional written and verbal communication skills
• Good listening skills
• Learning and researching
• Delivering results and meeting customer expectations
• Adapting and responding to change
• Working in an asynchronous manner

ATTRIBUTES AND BEHAVIOURS

• Accountable
• Detail orientated
• Quality focused
• Organised
• Solutions driven
• Adaptable
• Confident
• Independent
• Proactive
• Agile