Jobs at Parvana- (2 Positions)

Role Responsibilities:

• Facilitating process evaluation workshops with stakeholders.
• Ensuring that any new/updated processes are evaluated from a business perspective.
• Ensuring automated workflow processes are designed and effectively integrated.
• Designing / implementing major and minor workflow processes and components.
• Designing, testing and delivering workflow based solutions.
• Providing onsite training and documentation in support of training.
• Operating effectively as a member of the team.
• Meeting expectations and deliverables on time and of high quality.
• Creating, implementing and maintaining workflow processes and other digital stack modules.
• Creating a clean, well structured and easily maintainable format.

Preferred Qualifications:

• BSc Industrial Engineering degree

Relevant Skills / Experience:

• Experience in workflow design would be beneficial
• Excellent written and oral communication skills.
• Desire and willingness to work in a collaborative, innovative, flexible and team-oriented environment.
• Own transport 

Desired Skills:

• Industrial Engineer
• Process Engineer
• Business Process Engineer

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Role Responsibilities:

• Identifying and permanently resolving recurring operational issues.
• Dealing with customer queries that are logged on the Service Desk platform.
• Performing daily health checks to ensure application related issues are identified and addressed.
• Forming part of the rotational standby team to attend to high priority (P1) issues after-hours.
• Escalating severe database and Unix issues to the responsible team.
• Communicating with the clients to ensure all parties are continually updated on an issue.
• Facilitating information sharing between departments.
• Driving the resolution process regarding development / data validity requests.

Preferred Qualifications:

• Relevant IT Qualifications (Diploma or Degree)

Relevant Skills / Experience:

• 1-2 years experience as a client facing Application Support and/or Systems Analysis.
• A knowledge of relational databases and stored procedures.
• Be comfortable constructing SQL queries.
• Creativity and proactive approach to problem solving.
• Experience in Oracle PL/SQL.
• Understanding of relational databases.
• Exposure to/understanding of GSM technologies.
• Exposure to/understanding of the Financial Services Industry.

Advantageous Experience:

• Unix (HP-UX, Solaris and/or AIX)
• Unix scripting
• Oracle specific (database and/or OS)