Job Openings at 1 Life Insurance

RESPONSIBILITIES

Insights and Reporting

• Contribute to the design and creation of reporting templates and models for operations, technical and financial etc. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations to key stakeholders to make informed decisions.

Data Collection and Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

Stakeholder Engagement

• Manage relationships with internal and external stakeholders to ensure consistent, accurate, aligned and valid data is available.
• Identify reporting needs with the relevant role players.
• Act as the SME and manage all engagement and delivery in collaboration with the data science team.

Application Software Development

• Contribute to development of existing and new applications by analysing and identifying areas for modification and improvement. Contribute to development of new applications to meet internal customer requirements.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education and trends.

Data Management

• Use data management systems to deliver prescribed outcomes with guidance from specialist colleagues. This includes being responsible for operating key elements of the system.

Database Specifications

• Provide information and comments on suitability during approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.

EDUCATION General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Diploma in Statistics/Business Information (Advantageous)

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Responsibilities

Leadership and Direction

• Explain the action plan to support the sales agents in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve business goals.

Performance Management

• Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Organizational Capability Building

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Customer Relationship Management (CRM) Data

• Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Personal Capability Building

• Maintain an understanding of accreditation, external regulation, and industry best practices through ongoing assessments, training and education.

Data Collection & Analysis

• Collate and analyze data using pre-set tools, methods and formats. Involves working independently.

EDUCATION

• Grade 12/ SAQA Accredited Equivalent (Essential)
• FAIS recognized qualification or Wealth Management Qualification (Essential)
• RE 5 (Essential)
• Degree/Diploma in Business Management (Advantageous)

EXPERIENCE

• 3 or more years experience in a sales call centre environment (Essential)
• 2 years Long-term Insurance experience (Essential)
• 2 years managing and or leading a team of agents

Managerial Experience

• 3 or more years experience supervising and directing people (Essential)